Ordered 3 fur coats now from these ladies and panic set in when 3rd one had a shipping problem but after a message fired off to them they very quickly came back to me letting me know it was safely on... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I always buy from Caramella and honestly couldn’t love them more! Every single time I’ve contacted them, I’ve had the quickest response – their customer service is genuinely amazing and they never fai... See more
Company replied
Obsessed with my new Everly knitted lounge set from Caramella 🤍 It’s honestly so soft and comfy! The perfect mix of cosy and chic. The quality feels amazing, and the fit is super flattering (the car... See more
Company replied
Caramella are honestly such a lovely brand. Their customer service is amazing — they’ve always been so helpful with any questions I’ve had, and even managed to get me my order last minute when it was... See more
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Company details
Written by the company
Www.caramellauk.com
Contact info
CARAMELLA HQ, CH43 3DT, PRENTON, United Kingdom
- 03330154040
- CUSTOMERSERVICE@CARAMELLAUK.COM
- www.caramellauk.com
4.5
Excellent
1K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 66% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Ordered the blue sequin dress for a… a
Ordered the blue sequin dress for a wedding with the rose corsage to match wow what can I say it’s stunning fitted like a glove and best of all my friend told me about this being in the sale just 24.99
I love caramella always stunnn outfits !
27 August 2025
Unprompted review
Reply from CARAMELLA
Hey Ashley,
We are so glad you are happy with your order from us!
We hope to see you shopping with us again soon!
Caramella🤎
Rubbish customer service
Honestly rubbish customer service, they don’t listen to a word you say, could not simply cancel an order for me as I didn’t realise it was a pre-order! After a month of emails back and forth sent it to me anyway and charged me, knowing I did not want the product and wanted to cancel the order. Honestly a complete nightmare!!
21 July 2025
Unprompted review
Reply from CARAMELLA
Hi Katie,
Thank you for your feedback. We can only apologise for the delay with our Pre Order, it is not often it happens and the circumstance was out of our control. I can see the warehouse shipped this out to you so you would not be disappointed and without your order.
Please check your email as we have sent you a pre paid returns label to return this back to us for a full refund.
Caramella x
Reply from CARAMELLA
Hey Bernie
Thank you so much for your fabulous review, we are so glad the team managed to assist you with your query
We hope to see you shopping with us again soon!
Caramella🤎
Last minute shoppers’ dream!
Was looking for a last minute dress and had a set idea on what I wanted - Caramella had the best options and such good prices! They offered many delivery types which ensured I received my dress on time and it came just as I imagined it would!
1 August 2025
Unprompted review
Reply from CARAMELLA
Hey Ria
We are so glad you are happy with your order from us!
We hope to see you shopping with us again soon!
Caramella🤎
LOVE LOVE LOVE caramella
Always shop at caramella for dresses when I go races weddings night out etc. amazing quality and just absolutely love love love the style of the clothes that’s available to buy. Sizes are reasonable accurate too I get a large for size 14 and fits perfect most websites u buy and it’s never the right size but caramella are always correct to there sizing if that makes sense. Would recommend to anyone to buy I love it
20 August 2025
Unprompted review
Reply from CARAMELLA
Hey Jessica!
We are so glad you are happy with your order from us! We hope to see you shopping with us again soon!
Caramella🤎
Amazing customer service
Amazing customer service!
Really fast & accurate responses.
Clothing is always such good quality.
20 August 2025
Unprompted review
Reply from CARAMELLA
Hey Ashlie
Thank you so much for your fabulous review, we are so glad the team managed to assist you with your query
We hope to see you shopping with us again soon!
Caramella🤎
I have made three purchases now with…
I have made three purchases now with carmella and I'm totally obsessed with the clothes, the quality is amazing and there sizes are true to size and fit me perfect, the delivery time is super quick. I'm so glad I have come across you guys I will defaintly be purchasing more clothes from you, thank you again xx
14 August 2025
Unprompted review
Reply from CARAMELLA
Hey Kirby
We are so glad you are happy with your order from us! We hope to see you shopping with us again soon!
Caramella🤎
My honest review
I recently made a purchase with Caramella during their live and I am extremely happy with it. The ladies on the live were very helpful and answered my questions before making my purchase. My outfit fits perfect and can’t wait to wear it for my bfs bday. This isn’t my first order from caramella and 💯 recommend them! X
10 August 2025
Unprompted review
Reply from CARAMELLA
We love to hear this! thank you for purchasing off our Tik Tok Live! we hope to see you purchase with us again soon!
Caramella x
Amazing customer service from Libbie
Amazing customer service from Libbie, so helpful and went above and beyond when I had an issue with my order. Couldn’t recommend enough! Xxx
14 August 2025
Unprompted review
Reply from CARAMELLA
HeyAmy
Thank you so much for your fabulous review, we are so glad the team managed to assist you with your query
We hope to see you shopping with us again soon!
Caramella🤎
Quick delivery as needed it for an…
Quick delivery as needed it for an event highly recommend!
25 July 2025
Unprompted review
Reply from CARAMELLA
Hey Becca!
We are so glad you are happy with the service you have received
We hope to see you shopping with us again soon!
Caramella🤎
Eve has been extremely helpful and her…
Eve has been extremely helpful and her customer service was amazing. She was quick to respond to my query and dealt with me in a highly professional manner. I would highly recommend!!
7 August 2025
Unprompted review
Reply from CARAMELLA
Hey Jane
Thank you so much for your fabulous review, we are so glad the team managed to assist you with your query
We hope to see you shopping with us again soon!
Caramella🤎
Excellent customer service …
Excellent customer service went completely out of way to check stock and I was able to collect within the hour! Really helpful and very quick at getting back to me! Can’t thank you enough really made my weekend xx
7 August 2025
Unprompted review
Reply from CARAMELLA
Hey there!
Thank you so much for your fabulous review, we are so glad the team managed to assist you with your query
We hope to see you shopping with us again soon!
Caramella🤎
Really lovely dress
Really lovely dress, quality is great and the colour is amazing really looking forward to wearing it out. It also arrived really quickly. Would highly recommend.
6 August 2025
Unprompted review
Reply from CARAMELLA
Hey Alice!
We are so glad you are happy with your dress and fast shipping from us!
We hope to see you shopping with us again soon!
Caramella🤎
Love this brand!
Love this brand such high quality pieces! I order through TikTok and have never had any issues when I’ve had to return the wrong size. Would highly recommend!
10 July 2025
Unprompted review
Reply from CARAMELLA
Hey Louise!
We are so glad you are happy with your items from us and pleased with the service! We hope to see you shopping with us again soon!
Caramella🤎
Really quick responses in sorting an…
Really quick responses in sorting an order just in time for my event!
4 August 2025
Unprompted review
Reply from CARAMELLA
Hey Lucy
Thank you so much for your fabulous review, we are so glad the team managed to assist you with your query
We hope to see you shopping with us again soon!
Caramella🤎
Absolutely beautiful quality pieces
Absolutely beautiful quality pieces! I have gone back time and time again to get the same items in multiple colours because they are just that good! Outstanding quality and fast shipping! Absolutely worth every penny!
1 August 2025
Unprompted review
Reply from CARAMELLA
Hey there!
Thank you so much for your fabulous review, we are so glad the team managed to assist you with your query
We hope to see you shopping with us again soon!
Caramella🤎
Reply from CARAMELLA
Hey Ellie,
Sorry to hear you are experiencing problems with your order. After looking into your order I can see that you have ordered with Royal Mail standard 3-5 day delivery, rest assured the warehouse team have advised me that this order is dispatching shortly for you!
Thank you for your patience
Caramella x
Amazing clothing store
Amazing clothing store
Quick delivery and great quality items
29 July 2025
Unprompted review
Reply from CARAMELLA
Hey Lauren!
We are so glad you are happy with your order from us!
We hope to see you shopping with us again soon!
Caramella🤎
Returned an item and have not received…
Returned an item and have not received a refund - I have messaged several online platforms of theirs but no reply so I am now going through PayPal to get my money back - the dress was too big and I had to get smaller size so feel like I paid double for a dress
I am not one to leave bad reviews but I can see they reply to some so hopefully this will get me a reply
2 July 2025
Unprompted review
Reply from CARAMELLA
Hey Abbie!
So sorry to hear this, could you please confirm your order number for me? as we currently can't find any open disputes within PayPal under this name. Our team can look into this swiftly for you and provide necessary next steps
Thank you for your patience whilst we get this resolved for you
CARAMELLA x
The most amazing clothes and boots and…
The most amazing clothes and boots and such quick customer service with any questions I have had. We had a problem with an order and received a message back almost instantly to solve it as we needed it for the next day! Couldn’t recommend Caramella enough, we have ordered from Caramella for years and don’t intend to stop! Thankyou girls xxx
24 July 2025
Unprompted review
Reply from CARAMELLA
Hey Omell!
We are so glad you are happy with the boots!
We hope to see you shopping with us again soon!
Caramella🤎
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