Julie Heath was fantastic- really helpful and knowledgeable. She was able to give us advice on the best options available and the optimum route to take for our Canadian tour. Clearly knew her stu... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Just booked a Pacific to the Rockies trip for September 2026. Daniel at Canadian Affair couldn’t have been more helpful. He patiently answered my many questions and has tailored a perfect holiday for... See more
Company replied
Your booking agent Joanne Buckley was a fountain of knowledge when it came to organising our holiday to Nova Scotia. Nothing was too much trouble and Joanne was able to offer us alternative solutions... See more
Company replied
Just organised a forcoming trip to.beautiful.Canada and was delighted with the individual package put together,.including the Rocky Mountaineer train to Vancouver....really.looking forward to the ex... See more
Company replied
Company details
Written by the company
Our fantastic new office space in London Paddington is bright, modern and ready to welcome you. Settle down in our comfortable seats as a Canada Travel Expert talks you through all the fine details of your big trip. Between your passionate travel consultant and an interactive TV screen, there will be plenty of inspiration.
Welcome to Canada
Written by the company
- Talk to us today
- Canada is epic and rich in adventures. A destination of discovery that has something for everyone. As the UK’s award-winning Tour Operator that specialises in travel to Canada, we are dedicated to creating exceptional, once in a lifetime experiences. Whether you opt for one of our tried and tested iconic itineraries or a tailor-made trip to suit your exact needs, you are sure to return with memories that will last a lifetime. Speak to our Canada Travel Experts to help you book your dream holiday: 0207 616 9167
- The Canada Travel Experts
- We’ve spent more than 25 years exploring Canada, seeking out the things we think you’ll love. Every visit ensures we keep our finger on the pulse to maintain our intimate knowledge of the country, from its cities and wildernesses to the best places to eat. When you book with us, you book with the experts.
- World-class partners
- You’ll be able to choose holidays from our world-class partners like Holland America Line cruises, Rocky Mountaineer train tours, Fairmont hotels and Avis car hire. We handpick the companies we work with to make sure you have a quality and reliable experience.
- Tailor-made experiences
- Visit our website and you’ll find carefully curated tours with flights, vehicle hire, hotels and our favourite locations included in the package. But the best part? All our tours can be tailor-made. Just call us to explore your options and talk through the sights you’d love to see. We’ll make sure you don’t miss a thing.
- Award-winning holidays
- Thanks to the votes of our happy customers, we’ve received gongs at the British Travel Awards for the last four years in a row, including the Gold Award for Best Holiday Company to Canada (Large) and the Silver Award for Best Rail Holiday Company (Large).
- Price Match Guarantee
- Canada has been our business since 1995. Our strong and enduring relationships with suppliers mean we can promise you unbeatable prices. In the rare eventuality you find the same Canadian holiday elsewhere for cheaper, we'll match it. That way you're guaranteed the best price on all our holidays, every time.
- UK-based travel consultants
- Our advisors are our greatest asset. Call them yourself and you’ll soon find that their passion and enthusiasm for Canada is infectious. Whether you’re planning a special anniversary, a family getaway or the retirement trip of a lifetime, our advisors will bring your holiday dreams to life.
Contact info
1st floor, 10 Eastbourne Terrace, W2 6LG, London, United Kingdom
- 0207 616 9167
- mail@canadianaffair.com
- www.canadianaffair.com
4.7
Excellent
4K reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Easy booking
Easy booking, choice of hotels good flight times,staff very easy to get on with.
31 March 2026
Reply from Canadian Affair
Good morning,
Thank you for your review.
We appreciate your generous comments about our Travel experts we are delighted to hear this amazing feedback and will pass this on.
Kind Regards
Allan
Customer Service
Jo Buckley Superstar!
Jo Buckley, such a star! Booking this holiday had previously been such a headache dealing with so many details and unreliable agents until I decided to try Canadian Affair. What a fantastic experience!! Jo was listened to exactly what I wanted and came up with a fantastic itinerary within my budget. I’m blown away with the effort she put in to finding me my dream holiday. It wasn’t an easy one for her with all my requirements and hotels being sold out all over the place (my fault for leaving it all toothed last minute) but she didn’t stop until we got everything sorted, even working over time to finalise everything for me.
Thanks Jo, the kids and I can’t wait for my 30 year later, return to Banff and Jasper holiday! You’re a superstar!
24 April 2026
Reply from Canadian Affair
Good morning,
Thank you for your kind review and your generous feedback.
We appreciate your lovely comments about our Travel expert Jo we are pleased to hear this wonderful feedback and will pass this on.
We know your time is valuable and really appreciate you taking the time to provide this feedback.
I hope you have an amazing time on your travels when you go on holiday to Canada.
Kind Regards
Allan
Customer Service
Knowledgeable and keen to help without…
Knowledgeable and keen to help without being pushy
22 April 2026
Reply from Canadian Affair
Good morning,
Thank you for your review.
We appreciate your generous comments about our Travel experts we are happy to hear this great feedback and will pass this on.
Kind Regards
Allan
Customer Service
Julie was very helpful explained…
Julie was very helpful explained everything that the trip included, quick to respond to any emails I sent.
10 April 2026
Reply from Canadian Affair
Good morning,
Thank you for your great review and your wonderful feedback.
We appreciate your lovely comments about our Travel expert Julie we are pleased to hear this wonderful feedback and will be sure to pass this on.
We know your time is valuable and really appreciate you taking the time to provide this feedback.
I hope you have a great time on your travels when you go on holiday.
Kind Regards
Allan
Customer Service
Very easy and smooth booking process
The whole booking experience was very smooth and reassuring. Any query we had was promptly addressed. The booking agent (Kasey) was very personable, polite and respectful.
7 April 2026
Reply from Canadian Affair
Good morning,
Thank you for your review and your kind feedback.
We appreciate your lovely comments about our Travel expert Kasey we are pleased to hear this feedback and will pass this on.
We know your time is valuable and really appreciate you taking the time to provide this feedback.
I hope you have a fantastic time on your travels when you go on holiday.
Kind Regards
Allan
Customer Service
Tailor-made
Helpful, well-informed staff. A good sense of being able to book a personally-tailored holiday.
1 April 2026
Reply from Canadian Affair
Good morning,
Thank you for your review.
We appreciate your generous comments about our Travel experts we are thrilled to hear this great feedback and will pass this on.
I hope you have a wonderful day and a great holiday when you go on your travels.
Kind Regards
Allan
Customer Service
Reply from Canadian Affair
Good morning,
Thank you for your review.
We appreciate your lovely comments about our Travel experts we are delighted to hear this great feedback and will pass this on.
I hope you have a wonderful day.
Kind Regards
Allan
Customer Service
Smooth booking process
The booking was smooth and the vehicle met our specifications although we have not had our trip yet so cannot verify the quality of the vehicle. Having an agent in the UK made the booking process easier
4 March 2026
Reply from Canadian Affair
Good morning,
Thank you for your review.
We truly appreciate your lovely comments about our travel experts. We’re delighted to hear such fantastic feedback and will be sure to pass this on to the team.
I hope you have a wonderful day and an amazing holiday when you travel. We also hope the vehicle meets all your expectations.
Kind regards,
Allan
Customer Service
Service
Service, response times to queries , individuals taking time to work out what type of holiday you want and producing an itinerary that is spot on. I haven't experienced the holiday yet but the research and booking experience was excellent.
17 March 2026
Reply from Canadian Affair
Good afternoon,
Thank you for your lovely review and for your generous feedback.
We appreciate your kind comments about our Travel experts we are thrilled to hear this feedback and we will pass this on.
We know your time is valuable and really appreciate you taking the time to provide this feedback.
I hope you have fantastic time on your travels when you go on holiday
Kind Regards
Allan
Customer Service
Excellent service.
Julie Heath was fantastic- really helpful and knowledgeable.
She was able to give us advice on the best options available and the optimum route to take for our Canadian tour.
Clearly knew her stuff and had been to several of our stops herself so was able to speak with experience.
The process was easy and we never felt like we were being sold to.
Thanks Julie - great service.
10 March 2026
Reply from Canadian Affair
Good morning,
Thank you for your wonderful review.
We appreciate your lovely comments about our Travel expert Julie we are pleased to hear this feedback and will pass this on.
We know your time is valuable and really appreciate you taking the time to provide this feedback.
I hope you have an amazing time on your travels when you go to Canada.
Kind Regards
Allan
Customer Service
Excellent customer service
Excellent customer service. I originally booked a flight in 2020 which was cancelled due to the pandemic. Canadian Affair gave me indefinite credit, which I've just spent on a new flight out to Canada today. Had the loveliest customer services call of my life with Mark, who was able to sort out my credit, my flights and give me some great tips for my holiday. Highly recommend.
10 March 2026
Unprompted review
Reply from Canadian Affair
Good morning,
Thank you for your kind review and your generous feedback.
We appreciate your lovely comments about our Travel expert Mark we are pleased to hear this feedback and will pass this on.
We know your time is valuable and really appreciate you taking the time to provide this feedback.
I hope you have an amazing time on your travels when you go on holiday to Canada.
Kind Regards
Allan
Customer Service
Avoid this company for car hire
Avoid this company for car hire! 90% cancellation fees not specified at time of booking.
We booked a car and when we found out that snow tyres were compulsory until the end of March (Canadian Affair never told us this) we tried to cancel. We were told it is a 90% cancellation fee. Not only can we not afford to lose this money, we now have to pay an additional $20 per day for the winter tyres. Do yourself a favour and go with any other company which offers a standard free cancellation up until 48 hrs before the booking.
10 March 2026
Unprompted review
Reply from Canadian Affair
Hi Katie,
I'm sorry to read that you have concerns regarding our terms and conditions. If you could kindly email your booking reference number to mail@canadianaffair.com, a member of our customer service team will review your comments and get in touch with you directly.
Kind regards,
Lindsey
Customer Service
Excellent service, highly recommended
Excellent service from the initial enquiry to the actual booking and beyond. Thoughtful and helpful advice on hotels and excursions. Could not ask for more, highly recommended.
11 February 2026
Reply from Canadian Affair
Good morning,
Thank you for your taking time of your day to leave a review
We appreciate your kind comments about our Travel experts we are delighted to hear this generous feedback and we will pass this on.
I hope you have a wonderful day.
Kind Regards
Allan
Customer Service
Reply from Canadian Affair
Good afternoon,
Thank you for your review.
We appreciate your kind comments about our Travel experts we are thrilled to hear this wonderful feedback and will pass this on.
I hope you have a fantastic day.
Kind Regards
Allan
Customer Service
Fantastic experience, fantastic team!
Mark Carson couldn’t have been more friendly and helpful, which made the booking experience a real pleasure. His expert knowledge and advice was extremely helpful and I would thoroughly recommend Canadian Affairs to anyone thinking of planning a tour holiday in Canada. Having had such a great experience booking my holiday, thanks to Mark, I am truly excited and can’t wait for the adventure to begin 😁
27 February 2026
Reply from Canadian Affair
Good morning,
Thank you for your great review and your generous feedback.
We appreciate your lovely comments about our Travel expert Mark we are pleased to hear this feedback and will pass this on.
We know your time is valuable and really appreciate you taking the time to provide this feedback.
I hope you have an amazing time on your travels when you go on holiday.
Kind Regards
Allan
Customer Service
You came highly recommended by my…
You came highly recommended by my brother in law. I had decided to take a Canadian holiday on a bit of a whim (going to a gig in Montreal), & had no idea where to start building a holiday around this.
Kathryn was very patient with me, sent me several option quotes (whether apartment or hotel, how long in each city, including a day trip); decided on a four Eastern city trip.
25 February 2026
Reply from Canadian Affair
Good afternoon,
Thank you for taking time out of your day to leave a wonderful review we are pleased to read that you got the service which we aim to provide at all times at Canadian Affair.
We appreciate your lovely comments about our Travel expert Mark we are happy to here this kind feedback and will pass this on.
I hope you have a fantastic time on your travels when you go on holiday.
Kind Regards
Allan
Customer Service
Competitive pricing
Efficiency in getting the holiday booked has been good. Competitive pricing against similar companies. Not taken the holiday yet so cannot give any further comments.
17 February 2026
Reply from Canadian Affair
Good afternoon,
Thank you for your review.
We appreciate your lovely comments about our Travel experts we are happy to hear this great feedback and will pass this on.
I hope you have a wonderful day and a great holiday when you go on your vacation.
Kind Regards
Allan
Customer Service
Reply from Canadian Affair
Good afternoon,
Thank you for your review.
We appreciate your kind comments about our Travel experts we are delighted to hear this wonderful feedback and will pass this on.
I hope you have a wonderful day.
Kind Regards
Allan
Customer Service
A pleasure to book with Camadian Affair
Our planner was very knowledgeable about Western Canada and could not have been more helpful in making recommendations and answering any questions we had. There was no pressure to go ahead quickly.
The whole experience in dealing with Canadian Affair has been delightful.
Thank you.
12 February 2026
Reply from Canadian Affair
Good afternoon,
Thank you so much for your lovely feedback and taking time out of your day to leave such a fantastic review for our travel experts we are thrilled to hear you got the service which you expected.
I hope you have a wonderful day.
Kind Regards
Allan
Customer Service
Superb knowledgable advisor going the extra mile
The experience of planning and booking a holiday was superb. It took a long time on the phone to get through but it was worth the wait. Mark was very knowledgable about the parts of Canada I was interested in, and was able to suggest different options to make the holiday flow much more easily. Whilst it took several iterations to decide on the exact hotels, that was down to me changing my mind and taking on board Mark's feedback. Would really recommend booking with Canada Affair as it takes away all the risk and you are able to talk to knowledgable agents who have been there and experienced the location and the holiday.
16 January 2026
Reply from Canadian Affair
Good afternoon,
Thank you for your great review and your wonderful feedback.
We appreciate your lovely comments about our Travel expert Mark we are delighted to hear this feedback and will pass this on.
We know your time is valuable and really appreciate you taking the time to provide this feedback.
I hope you have a fantastic time on your travels when you go on your trip.
Kind Regards
Allan
Customer Service
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.