Canada Post Reviews 

A couple of years ago I would've given CPC 4/5, but ever since SSD started I have both parcels and lettermail being delayed on a regular basis.
Frequent discussions with my Delivery Agent uncover a workplace where routes are overassessed, and carriers are worked to exhaustion, leaving mail to sit until the next day or the day after that.
CEO Doug Ettinger is so, very obviously dismantling this, once proud, corporation.
Canadians deserve better!

The most recent disappoinment is neither my best friend nor myself received our Christmas cards. I know it's not a tragedy, but still!! I mailed hers 2 weeks before Christmas, and she hasn't received it yet (today is Jan 7/25), and she mailed mine just before Christmas, and nothing. It's not like there was a gift card in either of them for someone to steal either! That happened 2 years ago! We all do digitial gift cards now. What bothers me is how Canada Post always wants more money, but they can't do their job! This is pathetic! Mail used to be reliable. Not any more.

I was changing my mobile phone provider and my new SIM card was sent, without even being asked of course, with who else but Canada Post...These people have a "pattern" of stricking yearly and asking for more money and better employment contracts, when in fact the quality of their services to both residential and business customers is GARBAGE.

I was given a tracking number, was advised that the letter with my new SIM card will arrive between 8 AM to 12 PM. That time came and went, I called CP and was told, that they will deliver my mail today, as their schedule is up to 8 PM.

Then if that is your schedule, it makes sense, to let me know that the delivery time is 12 hours, from 8 AM to 8 PM. After more time wasted and being overly frustrated, I called again closer to 8 PM and was told that my package due to an error was returned by 6:05 PM...bs, bs, bs lies "concocted" by an incompetent carrier.

Better sell this service to a private business, to "woop it in place", cut all the unjustified salary's increases demands, when it's clear that these people only have a job, that is to deliver the mail and they absolutely can't do it. I don't go to my employer and ask to have my salary increased yearly, if my work is not completed to the standards expected.

Is nobody reviewing the employees of Canada Post as it seems to me, that this business is like a "wild horse" running with no clear direction, in all the possible ways, really hurting all types of customers with their incompetence and demanding attitudes and not delivering what they're paid to do, which is to deliver the mail.

Worse issue for me is, that I started to put the new phone number on documents and I won't be able to take any calls, since no new SIM card in the mail being delivered in the time frame already advised by CP itself.

CP has made an "error" due to icy roads in Toronto and refused to drive and deliver the mail given in their care. If they were to do it between 8 AM and 12 PM as they were initially advising me, the weather and roads were clear.

We should all unite and boycott CP so it will really go bankrupt, being bought and reshaped by somebody who knows the business of delivering mail and parcels in time, with no attitude, delays or union involved....

Why am I paying custom charges for a product I got free shipping from? My friend bought the exact same product as me at the exact same time. He got his products sent to his home and I have to pay extra for no reason.

The parcel I sent (value CDN$260) was lost. I was compensated for the original postage (about $25.00) and received a cursory apology. I don't recommend Canada Post for handling any parcel deliveries. They cannot be trusted. Negative value for money.

Sent registered air mail November 30, 2025 to family in South America. The postal clerk said because of the last postal strike it could take up to 2 weeks for your registered air mail to get to its destination. Today is January 5, 2026 and our family has not received what we sent them.
If there was another mail courier, I would use them and not Canada post.

I opened a ticket for Canada Post to reroute an eBay package from and old address to my new address because the eBay seller sent it to my old address. Follow up on my ticket didn’t happen and it caused me a lot of headaches. I ended having go to the Canada Post office located in the neighborhood of my old address to retrieve my package. Canada Post’s communications to me were non-existent and the entire situation caused me a lot of confusion and headaches. This was a very important package for me to receive, and Canada Post really let me down.

Trash. I absolutely cannot wait for the whole organization to be shut down and everyone there to lose their job

In all the places I have lived combined I have never had so many parcels and cards go missing. It’s absolutely ridiculous. DO BETTER.

Delivery are never once on time, never trust the expected delivery time on the site, though at least they get delivered eventually.

All week my package said it would arrive December 29, then it said, December 30 and then, December 31 and now January 2! What’s the point of saying a delivery time when clearly they have no intention of sticking to it. They’re all a bunch of lazy government workers collecting a fortune. I will never use Canada post again.

This company charged me $24 for priority mail that promised 1 day delivery time, to deliver a small size card from ottawa to mississauga on December 29th, 2025. The tracking showed me that it should be delivered on December 30, second time I checked it changed tge delivery day to January 2nd, 2025.

Awful company!! Your package will certainly be delayed

customer service is not helpful despite the extra payment for faster delivery!

They say the package I sent will be delivered today in Vancouver,it hasn't left Mississauga yet! Really!?!

Useless service with poorly trained employees. They lost a registered mail.

I live at R2M2B6 postal code and I am expecting letters but there has been nothing delivered since Dec 17 to present Dec 23 I also 2 times this week seen postal vans parked in the mall parking lot Are they on strike again?

I sent 12 Christmas cards at the same time on November 24th....3 were to be delivered to the same address in Bancroft and 2 to the same address in Marmora ....only 1 has been delivered to the address in Bancroft and only 1 to address in Marmora ...what is showing red flags to me is the ones that haven't been delivered had gift cards in them ...this makes me very suspicious ....so Canada post where are these Christmas cards

Canada Post is by far the worst courier service in North America maybe the entire world. They never get your mail to you on time and constantly change the expected date. Why can other companies get their stuff delivered on time but they are consistently late.

Horrible experience. Don't send valuable items if you don't want to loose your money. The package simply "disappeared" in their Montreal center. It's like dealing with a third-world country company. Impossible to speak to anyone in customer service except a robot. A total disaster.