Canada Computers Reviews 

During a recent visit to Barrie, I purchased a computer at Canada Computers' Barrie location following reassurance I could take it to my local Brampton store on West Drive for assistance. Due to my lack of knowledge with technical issues, I visited the Brampton location and was so impressed with staff in the service dept. Blair spent an inordinate amount of time ensuring that everything was installed and working okay, explaining as he went along and answering my many questions.
They carry a large selection of all electronics and related supplies and I encourage you to visit the store when in the market.

I bought a headset at this location and the left earphone stopped working days after purchase after failing sort of off and on. At the time of purchase I was informed that they would not take the headphones back just because I wasn't happy with them for sanitary reasons which seems reasonable, but I'm not sure how standard this practice is so just be aware. I went to the store to try to return the headphones and they plugged them in to a computer at the store and they seemed to work fine. They refused to exchange the headphones for another pair and sent me home. I returned home and tried the headphones again and they still do not work. I tried the headphones on a separate computer, a brand new laptop also purchased at Canada Computers and the left earphone still doesnt work. I called them and asked again if they would replace them after explaining that I tried them on a separate computer and they still refused. Canada Computers is not a "the customer is always right" kind of business, they are the kind of business that will screw you over if it can save them 100 dollars. Canada Computers believes that I am either stupid or lying to them and now I am stuck with a 115 dollar piece of E-Waste.

Placed order to be picked up at Canada computers store closest to my home, got message one item out of stock. Sent in reply asking when back in stock would I get for sale price. Got BS answer, then I mentioned another store had stock and could they send one to fulfill my order. Got told I would have to contact both stores asking them to do it. Advised that should be customer services job and the reply shocked me from Canada Computers customer representative. It was "I'm not your personal assistant nor your servant." What a reply to get. I enjoy shopping at Canada Computers and this has shocked me. I went to my store and they were not surprized by response and to deal with store which made me feel better about shopping there.

I had an issue with my laptop charger. I brought it in and the sales person showed me a replacement that worked. He then tried to fix my old charger and with two minutes he had it fixed. Thanks for saving me some money Canada Computers. Excellent service.

Had a very, very, weird experience yesterday. My laptop died, and I did some searching online. Canada Computers had one that was interesting, and the Web site said it was available in-store for pickup. I called to make sure, and they didn't have one in stock. I asked the sales guy if he had a comparable machine. He told me of one, good specs, but said they were out of that model, but it was coming in later that day. So I told him I would take one and asked him if he could call me when they came in. He said it was against company policy. I said I wasn't asking to put one aside, just let me know they were in so I didn't go to the store for nothing. Nope, can't do it, against company policy. How am I supposed to know when I can get it? Check the Web site. But the Web siote told me you had the HP ready for pickup and you didn't have it. Sorry, can't help you. You can't call me and say "They're in"? Nope.

So I get an even better machine at Staples.

Open box products from this company are just well used electronics and the repair center are as clueless about computers as a toddler.

Canada computers has the absolute worst customer service. THEY WILL BE CONFUSED! You will be ignored, yelled at and maybe even WORSE. I used buy EVERYTHING from Canada Computers .. NOW I can wait for shipping, if it means GOOD SERVICE. Every store in Canada is the same, get bent CC.

I don’t usually go around writing reviews but I was quite happy with my online order.

I was about to buy a PSU off Amazon and my little brother linked me to a PSU on this site. Price was right, and it was a good PSU, so I took the plunge on ordering somewhere new.

Ordered late Wednesday night and had the PSU in my hand Friday before 11am. Notable is that I live in a small coastal town and things seem to take forever to get here. This was 5 days ahead of Amazon’s fastest delivery time.

Lots of communication via email on the status of my order and subsequent shipping details.

Nice work. You’ve got a new customer. 👍

To begin, I have not made a purchase from Camnada Computers- not for lack of trying! I called 3 stores in Ottawa looking for verification of inventory for a mid level laptop, $2300 range. The phone system kept cutting me off while I was waiting for sales, then it would not accept the selection. I decided to call the flagship store in Kingston to determine if they could verify inventory, the unfriendly person on the phone checked and informed me the items were not in stock and not in the warehouse. Why then are they on the website as available to ship? Another operator all to happy to take your money then back order your purchase- absolutely garbage customer service- dodged a bullet I recon. Bought what I wanted elsewhere an hour later.

I went online to check for Huawei Matebook 14s. The website of Canada Computers says there is a bundled free backpack. I went to their store in Burnaby and they said they didn't have the bundled free backpack and told me to try their Richmond store. I went there and the CC treated me like an idiot when I asked why the website said there is a bundled backpack and no available in both stores. I said I wanted to talk to a manager and the CC told me he was the manager, and just talk to the next sales and ignored me. Shame! Canada Computers.

I needed to change the address on a package that had been shipped it went something like this:

CC: "The item has been shipped we cannot change any details now"

Me: "So should I contact Purolator to see if they can change it"

CC: "You can try"

Purolator: "Sorry we cannot change details because CC has forced into a contract where they must authorize changes"

Me: "Purolator says they need you to authorize an address change can you do that for me?"

CC: " Sorry the package has been shipped we cannot change any details"

Now the package is sitting in a warehouse until it gets returned to sender... Extremely pathetic

Another incident is when I cancelled an order and they still shipped it out 45 minutes later... Why even include a "cancel" button if it makes a support ticket which they tend to takes multiple days to respond to...

Took my brand new Alienware r12 in because a software issue prevented me from playing COD4. Nobody could help me so I brought it in. One day, and Steve had the problem solved. I’m blown away buy the expert handling and his knowledge. I’m bringing in a bunch of donuts for him and his team.

Bad customer service! Prices are high and no good policy.

Service was horrible. Had to have had about 5 service reps in the store and not one of them tried to help me find anything. They just stand around chatting with each other. This was at the Fairview Mall store in St. Catharines. Not only that but I had to ask them to move because they were in my way. Then I was told that my item could not be returned because of COVID but I was asked if I wanted extra warranty on my product without explaining anything to me. Your store is a joke!

They refused to refund my ~$1,000 RTX 3070 purchase that was defective on opening.

I had to file a dispute with mastercard to get the money back, I got the money but filing disputes is bad for your credit status and because Canada Computers said it had to be broken on defect and you did something, they wouldnt refund me. They have no evidence.

Dont buy from here.

My son and I have always liked to pop down to Canada Computers when we wanted to buy computer parts. It's fun and the selection and prices are great. But since the pandemic started we've been shopping online more and more. And there it all falls apart. Their email flyers are incompetently incomprehensible, and their web site is mostly dead. I would not trust them online for one second. The incompetence runs so deep as to bring tears to my eyes, because I do web dev for a living and it just isn't that difficult to get it all to work. Basically, drive to one of the sites when you want parts, but NEVER EVER should you engage online with them. I've sent multiple emails to try to get them to realize how bad things are, but they seem to be unreachable. Some call them a scam ... and online, that might very well be true.

Zero Stars.
Placed order, they charged my card then sent me a text to tell me order was on hold. Made me EMAIL the accounts person (not able to phone apparently!!) who after delays emails back to state they can't prove my identity unless I send then a CC statement - this despite the fact the order, because of its value, will be delivered to the Post Office who will insist on checking my ID when I go to pick up.
They stated they will cancel the order because I'm not giving anyone information that compromises my account. Order cancelled but the money is still gone from my CC
Demanded they refund - silence - posted dispute with Credit Card company that will take up to 8 weeks to resolve!
So have also posted a fraud complaint with the RCMP. DO NOT TRUST these Chinese Owned cowboys

Awful. Made me wait on backorder for a product I could see they had in store. After weeks of waiting for it , they just canceled the order. Just terrible company , terrible customer service . 10/10 would not recommend

Do not buy anything online from their site. I ordered a monitor and was to be delivered within 2-3 business days. This is absolutely a joke, after 4 business days I called the Store, and also the online call center. There is absolutely no system in place to locate your order, or status. I chose the deliver to another store option only because of the 2-3 days option. There are close to 12 of these monitors within 40 km of my location and 5 of which are in a store only 20 min drive of my location. Now after 9 business days, they still do not know any status of the order, not a clue, they cannot even tell me if someone went and picked the order. When I stopped into the store where it is to be shipped too, they say its on a truck. And "they don't know what is coming and when, whatever is on the truck is on the truck" I have tried everything and everyone to at least call the store they ordered it from and see if it is ready to go. When I was in the oshawa store I saw another monitor for $60 more but same manufacture, style, and asked them if they would just give me that monitor for the same price since I have been put out, and also this was a birthday gift from my son. Big fat NO! The days of customer service are gone. I will never purchase through Canada computers again, simply for this lack of customer support or even care.

0 stars if I could. To anyone reading this, DO NOT BUY FROM THIS COMPANY!!!!

Copped myself a brand new ASUS ROG STRIX G15 out of the block with a nice ass GPU, CPU and 144Hz monitor. 2 weeks of use later and no damage of any kind, I shut the laptop and took a nap. When I came back, the screen looks like someone battered it with a baseball bat internally with a giant pixel spider web in the middle of my screen and the rest is just static.

Provided all proofs of damages undone (fans, windows,.. runs fine, looks completely healthy when turned off. I received the silent treatment for a whole week after spending one week back and fourth with them on email. Ultimately they sent an email back saying the refund is declined because the damage was done outside of the box. Like are you joking??? How am I supposed to know its broken if I'm not allowed to use it? What kind of predatory business practice is this and how is it legal?

Return in-stores are not an option if you don't live in Vancouver, which I have moved away recently. Fortunately, I bought the laptop with a US credit card and we got some good consumer protection down south.

Whatever you do, simply do not go contact their RMA department. I promise it's a waste of time. Instead, contact your bank and ask about a chargeback. We as consumers need to establish a pattern that businesses and corpocucks just can't do whatever they want.