We had such a positive experience buying our sofa. Nisya from the West End showroom was incredibly patient and knowledgeable, helping us work out the best options for the space we had without ever mak... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
We visited the Tottenham Court Road store in mid-May and Lexi could not have been more helpful or patient. Lexi created a scale drawing of the selected sofa overlaid on the floor plan of our new home... See more
Company replied
Yesterday we went into the Swiss Cottage store as we wanted to look at TV units /sideboards and Cemran welcomed us. She was the perfect sales person, attentive, knowledgeable about the products in th... See more
Company replied
The staff at the Tottenham Court Road showroom have been very professional and helpful, particularly Steve and Lexi. Due to our indecision, we ended up buying the same sofa twice! Steve helped us wi... See more
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Company details
Contact info
61 Fairfax Road, NW6 4EE, London, United Kingdom
- 02073729887
- Sales@camerich.co.uk
- www.camerich.co.uk
4.9
Excellent
485 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Ishraq at the West End showroom is a credit to Camerich
We purchased an L shape sofa from the West End showroom and during the whole process Ishraq just by herself answered all our questions, came up with solutions and concluded the sale. I must say I was quite impressed by her professional attitude and eagerness to help.
13 July 2025
Unprompted review
Reply from Camerich
Hi Umut,
Thank you so much for your kind words and for sharing your experience! We're thrilled to hear that you're happy with your L-shaped sofa and that Ishraq provided you with excellent service throughout the process. We'll be sure to pass along your appreciation to her – she's truly a valued member of our team. We hope you enjoy your new sofa for years to come, and we look forward to welcoming you again in the future!
Kind Regards,
Camerich UK
Banu at Fairfax Road was really helpful…
Banu at Fairfax Road was really helpful and made choosing everything as stress free and enjoyable as possible
16 August 2025
Unprompted review
Reply from Camerich
Dear Casey,
Thank you so much for your kind words! We're thrilled to hear that Banu at our Fairfax Road store was able to make your experience stress-free and enjoyable. We'll be sure to pass along your lovely feedback to her - she’ll be delighted to know she made a difference. We look forward to welcoming you again soon!
Kind Regards,
Camerich UK
Fantastic overall experience
Very professional and attentive service from the team in London's West End location - big thank you to Lexi, Carolina and Ishraq in particular! We had a tricky home access issue for delivery of our chosen sofa, and the team helped us find a solution quickly and without us being significantly out of pocket. The communication was clear and prompt, despite us asking lots of questions and changing our mind on the model - we always felt cared for! A superior service all around.
6 August 2025
Unprompted review
Reply from Camerich
Hi JP,
Thank you for taking the time to leave such a lovely review. We're really glad that the service received in our Tottenham Court Road showroom exceeded expectations and the team were able to assist with finding a sofa solution that you could get into your property.
We hope you enjoy your furniture for years to come and welcome you back to our showroom should you have any further furniture requirements.
Camerich UK
Great furniture, good value, excellent service
I casually wandered in the shop, in central
London, to take a look and walked out with furnishings for most of my apartment. This was entirely due to the store Manager, Lexi and I’m very grateful to her for the help, advice and ongoing support she gave me.
Sofa, tables, chairs, bed, cabinets all look fantastic!
11 April 2025
Unprompted review
Reply from Camerich
Hi Tony,
Thank you for taking the time to leave such a great review for our Tottenham Court Road showroom and our Manager Lexi. It's great to hear such fantastic feedback and we're sure she'll be delighted that she was able to assist you with furnishing your apartment.
We hope to see you again!
Camerich UK
Exceptional Quality Furniture and Outstanding Service!
I had an outstanding experience with Camerich London. Their products are of exceptional quality, beautifully designed, timeless, and crafted with great attention to detail. Every piece I purchased was a fantastic add-on to my client's property .
A special mention must go to Sabrina, who was incredibly helpful throughout the entire process. She was patient, knowledgeable, and guided me through every step, making sure I found exactly what I was looking for. Her professionalism and friendly approach made the experience seamless and enjoyable.
Camerich combines excellent products with outstanding customer service. I would highly recommend them to anyone looking for premium furniture and a truly professional team!
28 February 2025
Reply from Camerich
Hi Ino,
Thank you for taking the time to leave such a lovely review and for your recommendation, we really appreciate it.
We're really pleased to hear that Sabrina in particular was able to assist when placing your order, and that you and your client are so delighted with the furniture purchased.
We look forward to seeing you back in our showrooms again in the future!
Camerich UK
Qing Swivel Chairs
We ordered two Qing swivel chairs at Tottenham Court Road. The team were excellent in offering us options from stock or to order and we finally ordered by phone after visiting the store. Lexi Stoklosa was brilliant in dealing with us and honouring discussions that happened in the store. The chairs have now been delivered and we are really pleased with the purchase!
24 July 2025
Unprompted review
Reply from Camerich
Dear Keith,
Thank you so much for taking the time to leave such a wonderful review! We’re so pleased to hear that you had a positive experience with us at Tottenham Court Road.
It’s great to know that Lexi was able to assist you and make the process smooth and that you’re happy with your Qing swivel chairs!
Your feedback means a lot to us and we hope you enjoy your new chairs for years to come. If you ever need anything in the future, don't hesitate to get in touch.
Thanks again for choosing us!
Best regards,
Camerich UK
Great sofa, great service 
Our experience with camerich was great from the start. Veridiana the design consultant took her time to show us all the available options, all the available fabrics and colours. She also mentioned a very crucial item which was the loan sofa. We were able to order the sofa that was on sale but put a hold on it until our property purchase had been guaranteed and then we were able to progress with the purchase. Veridiana the whole way through was really responsive and attentive. Day after moving into a new home our loan sofa arrived which was great because our sofa only arrive three months later. We really happy with our final sofa and would happily recommend to others. 
30 June 2025
Unprompted review
Reply from Camerich
Dear David,
Thank you so much for taking the time to share your experience with us – it’s fantastic to hear that everything went smoothly for you! We’re so happy to hear that Veridiana was able to assist you in finding the perfect sofa and help make the process as seamless as possible, especially with the loan sofa option during your wait.
It’s great to know that the loan sofa was able to make your move-in day a little easier, and we’re thrilled that you’re now enjoying your new sofa in your beautiful home. 😊
We really appreciate your kind words and are grateful for your recommendation! If you ever need anything in the future, don’t hesitate to reach out.
Best regards,
Camerich UK
Truly Exceptional Purchase Experience
The team at Camerich were utterly warm, professional, and accommodating throughout the entire purchasing experience.
A special thank you to Ishraq, who went above and beyond to ensure everything ran smoothly. They were incredibly patient and responsive, and handled all my change requests with grace and professionalism. Nothing ever felt like too much trouble, and their calm, thoughtful approach made the entire process feel effortless.
It’s rare to come across service that feels this personal and polished — I wouldn’t hesitate to recommend Camerich based on the experience alone.
12 July 2025
Unprompted review
Reply from Camerich
Hi Blendr,
Thank you so much for your wonderful feedback! We’re thrilled to hear that your experience with Camerich and especially with Ishraq was so positive. Ishraq will be delighted to hear your kind words.
We strive to provide a personal and seamless service and it’s fantastic to know that our team’s patience and professionalism made the process effortless for you. Your recommendation means a great deal to us
Thanks again for taking the time to share your experience. We look forward to assisting you again in the future!
Warm regards,
Camerich UK
So far 5 stars
So far 5 stars! Very helpful telephone adviser. I like the flexibility of placing an order and then having the option of pulling out if the sample swatches, currently being sent, don't work out for me.
12 July 2025
Unprompted review
Reply from Camerich
HI Katie,
Thank you so much for your kind feedback, we’re delighted to hear you’ve had a 5-star experience so far! Our team aims to make the process as smooth and flexible as possible, so it’s great to know that’s come through. We hope the sample swatches are a perfect fit but if not, we’re always here to help you find the right solution.
Best regards,
Camerich UK
WOW - A rare and DESERVING 5*
WOW. I do not use this expression lightly! Unbelievable service and value. I contacted Camerich and dealt with Samuel Deacon. I genuinely could not believe how seamless this service was. Within an hour of the call, Sam had provided me a full marked up design plan (against floor plan provided) and a quotation. The quotation was astonishingly good value and frankly I had to look twice! Having staged previous houses before, the value was incomparable and the level of service exceeding. It all felt a little too good to be true until the furniture arrived, which frankly exceeded all my expectations and is some of the nicest I have seen. This is truly a 5* service and product. I could go on for a lot longer but if you are even questioning using this company, do not hesitate. I only had dealings with Samuel who actually visited my property on the day on installation (less than 3 days later) and measured the whole house meticulously in case I needed anything further.
I hope Camerich acknowledges this review and in particular the work carried out for them by Samuel. He is truly and asset to their business! I have already recommended to others who are engaging with Sam and have the same feedback. Keep up the incredible work!
17 June 2025
Unprompted review
Reply from Camerich
Hi William,
Wow - thank you so much for this incredibly kind and detailed feedback! We’re absolutely thrilled to hear that your experience with Camerich and with Samuel in particular exceeded your expectations at every stage.
Sam is a valued member of our team and it means a lot to see his dedication and attention to detail recognised. We’re so pleased that the service, efficiency and quality of the furniture made such a strong impression and that the final result met (and exceeded!) your expectations.
Thank you again for taking the time to share your experience, and for already recommending us to others - that really is the highest compliment.
We’ll be sure to pass your words on to the wider team, and of course to Sam directly.
Warmest regards,
Camerich UK
Excellent service and product
I have used Camerich for nine years and have consistently been impressed by the quality of their products and efficiency of service. On a recent time-sensitive project, they maintained excellent communication and offered a contingency plan that reassured both myself and my client. Their product quality is a key reason I continue to engage them for many of my projects.
26 June 2025
Unprompted review
Reply from Camerich
Good afternoon,
Thank you so much for your continued trust in Camerich over the past nine years! We're thrilled to hear that you've consistently been impressed with our product quality and service.
It's always our goal to provide both outstanding products and reliable support, especially during time-sensitive projects.
We look forward to working together on many more successful projects in the future!
Kind Regards,
Camerich UK
Quality that Brings life to our home
From ordering from Lexi in the store to delivery the team service was smooth with excellent communications along the way to update the order status.
The products arrived and exceeded our expectations for quality ... I have bought several items now from them
13 June 2025
Unprompted review
Reply from Camerich
Hi Philip,
Thank you so much for your kind words and continued support! We're thrilled to hear that your experience from ordering with Lexi in-store to delivery was smooth and well-communicated. It's always our goal to provide high-quality products and exceptional service, so knowing we exceeded your expectations means a lot to our team
We truly appreciate your repeat business and look forward to helping you again in the future!
Kindest regards,
Camerich UK
Patient, Professional, Design-Savvy Service 😁
I bought an Eden Super King bed and three ballet counter stools from the Camerich Swiss Cottage branch and I have a great experience overall. The team, especially Lexi Stoklosa, were very patient and took time to work with me on my choices despite me arriving very close to store closing time.
After the order, I eventually had to change the fabric for the bed and order an extra stool…the team again made sure the process was seamless and sent a very professional team for delivery. Finally, when there appeared to be a mix-up whereby the last stool was inadvertently left off the delivery truck on the assigned delivery day, the Camerivh team sent the stool via Uber that same day to make sure I could receive it on time as planned. Kudos to Camerich!!
23 August 2024
Unprompted review
Reply from Camerich
Hi Anibor,
Thank you so much for your wonderful review! We are thrilled to hear that you had such a positive experience in our Swiss Cottage showroom and that Lexi and the team were able to support you every step of the way.
We're so pleased that we could get that final stool over to you quickly and we appreciate you giving us the chance to put it right.
Enjoy your new Camerich furniture and we hope to welcome you back again soon!
Best Regards,
Camerich UK
Great company and customer service
We purchased our Amor Sofa from the Tottenham Court Road branch. We received a very friendly and knowledgeable service from Lexi Stoklasa. She continued to reach out throughout the delivery and waiting period. Responded to queries we had via email.and phone when required.
16 January 2025
Unprompted review
Reply from Camerich
Good Afternoon,
Thank you so much for your kind review! We're so pleased to hear that you had a great experience at our Tottenham Court Road showroom and that Lexi was able to support you throughout the process.
We'll be sure to share your feedback with her.
We really hope you enjoy your new Amor sofa and don't hesitate to reach out if there is anything else we can help you with!
Kind Regards,
Camerich UK
Great product and in store service
We bought 6 Flora chairs from Lexi in the Tottenham Court Road branch, who was very helpful and efficient. The chairs are excellent and very comfortable. . The delivery took longer expected and the delivery information was less good, not updating and then suddenly demanding immediate delivery with an all day time. So in store excellent, but post order slightly less good.
27 December 2024
Unprompted review
Reply from Camerich
Dear Deborah,
Thank you very much for your review and for choosing Camerich. We're delighted to hear you're pleased with your Flora chairs and that Lexi provided a helpful and efficient experience in-store - we’ll make sure she sees your lovely feedback.
We appreciate your comments regarding the delivery timing. Whilst it is often out of our control, we understand how important clear communication is and we’re working to improve the way we notify customers about changes on the rare occasions they occur.
Thank you again for your support and we hope you continue to enjoy your new chairs.
Kind Regards,
Camerich UK
delighted with my corner sofa - good communication
Delighted with my corner sofa. Although I had to wait 5 months for delivery I had the use of a loan sofa in between. Lexi was very helpful in store and communication was good regarding the delivery
15 June 2025
Unprompted review
Reply from Camerich
Dear Ian,
Thank you so much for your kind review. We're delighted to hear that you're happy with your new corner sofa and that it was worth the wait. We appreciate your patience during the delivery period and we're glad the loan sofa helped in the meantime.
Lexi will be especially pleased to hear your feedback. We'll be sure to pass on your kind words to her and the rest of the team.
If you need anything else or have further questions in the future, please don't hesitate to get in touch.
Kind regards,
Camerich UK
Ishraq Abdulhussein was amazing
Ishraq Abdulhussein was amazing. Efficient, knowledgeable and supportive customer service. Everything went like clockwork. Uncomplicated, straightforward and a great product. Def recommend. Ask for Ishraq.
5 January 2025
Unprompted review
Reply from Camerich
Dear Robbie,
Thank you for taking the time to leave us a 5-star review - your feedback is really appreciated! We are so pleased you had such a positive experience in store with Ishraq, she is a valued member of our team and we will pass along your feedback to her.
We are thrilled to hear you love our products, and we look forward to welcoming you back in store again!
Kindest Regards,
Camerich UK
Ishraq was very knowledgeable
Ishraq was very knowledgeable, an absolute pleasure to deal with and extremely patient with my dithering and endless questions. Looking forward to seeing my sofa in August!!
26 May 2025
Unprompted review
Reply from Camerich
Hi Lisa,
Thank you for taking time to leave such a wonderful review! We are so pleased to hear that Ishraq provided excellent service, we will be sure to pass along your feedback to her.
We are so excited for you to receive your sofa and we hope you enjoy it for many years to come!
Please don't hesitate to reach out if there is anything else we can do for you.
Kind Regards,
Camerich UK
LEXI helped me replace a table
I was in need of a dining table which is no longer available on line. I called to enquire if they could find me one as I already had the matching chairs and cabinet. Lexi initially found me an ex display model and offered a discount. To my delight she called back to say she'd found me a new one and would honour the price quoted for the ex display model. I was absolutely delighted. It was delivered within a couple of weeks in perfect condition.
I'd also add that when I was considering buying the display model, Lexi agreed to have it photographed to save me a trip up to London to examine the condition.
I've bought several pieces of furniture from Camerich. Have always had good service and the furniture is lovely.
27 April 2025
Unprompted review
Reply from Camerich
Hi Jacky,
Wow -thank you so much for your wonderful review! We’re delighted to hear that Lexi was able to help you find the dining table you were looking for!
It’s great to know that Lexi’s support made the process smooth and convenient for you - we’ll be sure to pass on your kind words to her.
We truly appreciate your continued trust in Camerich and are so glad you’re enjoying your furniture. We look forward to helping you again in the future!
Warm regards,
The Camerich Team
Great team, great product, great service
Sabrina and her team were absolutely unbelievable. So easy to deal with and so quick to respond to questions. So nice to deal with. Would 100% recommend.
9 May 2025
Unprompted review
Reply from Camerich
Hi Margetts.
Wow - thank you for the 5-star review! We are thrilled to hear you had such great service from our showroom manager, Sabrina - we will be sure to pass along your feedback to her!
We really appreciate your recommendation and we look forward to welcoming you back in store again soon. Please don't hesitate to get in touch if there is anything else we can do for you.
Kindest Regards,
Camerich UK
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