Ponsford LTD Reviews 326

Steve & Tom delivered our new Ercol furniture today. They were excellent, arrived a short time into the 2 hour time slot and were very efficient, placed b dust sheets down to protect the hall carpet, brought the furniture in, put it in place, adjusted the feet on both sofas, and on to their next delivery within about 15 mins.

From coming into the store and ordering furniture and a carpet, the staff couldn’t have been more professional and helpful. Special thanks to Caroline and Carl. It was great to have the carpet fitted (by Stuart and William) and the furniture delivered (by Steve and Tom) on the same day. The guys were punctual and friendly and could not have given better service. Extremely pleased with the whole experience and would recommend Ponsford to anyone. They certainly go the extra mile to ensure customer satisfaction. Superb.

Had a lounge carpet fitted by Stuart and Will. They arrived early got straight on with the job in hand. Recently had both bedrooms done so knew their workmanship was excellent. Would have no hesitation in recommending Pondsfords and both fitters.

Had our first visit to Ponsford today and it was well worth the journey from Halifax.

Great choice and excellent service from all the staff. Alex C looked after our order and he was a pleasure to do business with.

We loved the company history.

Thank you

Great service from the knowledgeable and friendly team

Absolutely brilliant good old fashioned service! Caroline Cadman in the showroom could not have been more helpful with the purchase of our settee and today it was delivered ahead of time by Marino and Rob, who were both efficient and friendly. We could not be more pleased and will definitely be back for more in the future. Thanks to all concerned.

Had a hall, stairs, landing and lounge fitted by Stuart & Will. Karl did the measuring and was a really knowledgeable about the carpet industry, he helped us make the right choice for our needs, excellent sales consultant. Stuart & Will were lovely very polite, they were on time and worked really hard all day laying a difficult patterned carpet. The standard of laying is excellent all it it lines up where it should. They cleaned everything away and even vacuumed the carpet so everything was ready for us to put the furniture back, we cannot praise them enough for what they did and how they have done it to such a great standard, very impressed. Absolutely love our carpet thank you to the whole team for guiding us through the process and making the right choice.

We have bought several pieces of furniture over the years but more so during the last two years after moving home. The whole team from start to finish have been excellent. The customer service department (Catherine and Ylanda are always polite and professional). You wouldn’t wish to meet a better team of delivery drivers too (Steve and Tom). They are always respectful of your home which means a lot. Overall excellent choice when looking to purchase nice furniture.

Our delivery team was Steve and Tom.They delivered a sofa bed onto the first floor bedroom which was cluttered with other furniture due to work being done in another bedroom. They were friendly, efficient and professional but also extremely helpful in moving other furniture to make room for the sofa bed. We couldn’t have asked for more. Thank you to both of them.

Our needs were discussed fully. There was no sales push as our options were given to us and we were then left to look at the chairs and sofas we were interested in to make our choice. Finally we returned a few weeks later to make our purchase which has come in as great quality and value for money.
Gavin Lane was fun to work with and clearly knowledgeable while discussing our needs. Reassuringly if there were any questions about the products and finances he could not answer accurately alone he sought advice from his very helpful colleagues.

We recently bought a sofa from Ponsfords and had a very good experience from start to finish. The staff were friendly, helpful, and knowledgeable without being pushy. The ordering process was smooth, and the quality of the sofa is excellent. Very pleased with our purchase and would definitely recommend Ponsfords to others looking for quality furniture and great customer service.

My wife and I have visited Ponsford several times over the last month. Being very impressed with the range of products and the extremely knowledgeable sales team we ordered a lot of furniture for our new home. We did encounter a few specification discrepancies but these were handled professionally and promptly. In particularly the team in the FAMA and Venjakob section, Bilal and Alex have done an excellent job where nothing was too much much trouble for them to sort out. The whole store is simply a great place to visit (and they have a neat coffee shop).

Excellent service by Steve and Tom, the delivery team. Heavy cabinet and narrow doorways posed a considerable problem but carefully overcome. Many thanks.

Ponsfords removed my old furniture and delivered my new furniture. I had a new carpet fitted the week previous and they ensured they put covers on my carpet and wore shoe covers. The were very courteous and professional .
The delivery team wasJTFUE/NO

This furniture store has met and gone beyond our expectations. Nothing was too much trouble and our regular visits to browse their many corner suites was always welcomed. We met Stephen our sales advisor to discuss our needs and he certainly ensured that these were accommodated. He was helpful, knowledgeable and friendly. this made the experience enjoyable and ensured that we made the right decision for our home. Ponsford is certainly meeting the highest standards that as customers we would expect. They can be assured of our future visits.

The 2 delivery people were excellent. They put everything where I wanted - explained how things worked and were very professional

Very professional.
Ponsfords have fitted carpets in my home before & the service from Karl ( measuring & advising) to Stuart & Will who fitted the carpets in lounge, dining room & hall , stairs & landing was excellent.
Many thanks.

Karl came to measure up for the carpets and was very helpful and knowledgeable. Marc & Aiden fitted the carpets in four bedrooms,the stairs and landing. They did a great job we could definitely recommend Ponsford

Caroline was very professional and helpful, giving us both space and advice when required in our decision to buy a sofa. A credit to the company.

The whole process from advice on carpet selection and estimation by Carl, through to the carpet fitters Stuart and William who arrived on time, were friendly and polite and took great care in fitting the carpets, could not not have been bettered. Ponsfords always provide a traditional shopping experience, and a thoroughly professional service from everyone involved.

The carpets look as every bit as good as we had envisaged, thank you