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Calor Reviews 

25,403
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 6,241 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently mention that the staff members are polite, highly professional, and exceptionally helpful during both home installations and routine maintenance work. People also deeply appreciate the smooth online ordering process, alongside fast deliveries and prompt support when switching service providers. Some reviewers were not happy with delivery schedules or communication issues experienced over time. A few consumers noted frustrating delays in scheduled appointments, unfulfilled visits, and difficulties getting timely responses regarding unresolved service queries or old tank removals. Others mentioned instances where customer service representatives were slow to reply or unhelpful during phone calls.

What people talk about most

Staff

Clients share positive opinions on staff, consistently praising their helpful, professional, and efficient... See more

Service

Consumers find service to be positive, highlighting professional and efficient interactions with engineers... See more

Delivery service

Reviewers mention positive feedback about delivery service, highlighting fast shipping times and user... See more

Customer service

Customers consistently note positive experiences with customer_service, highlighting helpful and efficient... See more

Order

Customers had positive experiences with order, highlighting a smooth, fast, and straightforward online... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Rang Calor with a suspected leak, the job was allocated really quickly and we received a call from Jonny Rodgers to let us know he was on his way. Impeccable, professional service on an incredibly hot... See more

Company replied

Rated 5 out of 5 stars

Mally and Mark removed our Calor Gas tank. They arrived early morning and lifted the tank by crane from a difficult location, over our garage roof and on to their lorry. They were very polite, helpful... See more

Company replied

Rated 5 out of 5 stars

Monique came from Calor to check our tank. She was polite, professional and efficient. Despite the fact she found a leak in our pipework into the house she was calm and patient which helped me to feel... See more

Company replied

Rated 5 out of 5 stars

Russell doesn’t just bring our gas, he brings a smile, sing song and overall positive attitude too. It’s a pleasure to have him here on site, always takes as many empties as he possibly can and is alw... See more

Company replied


Company details

  1. Gas Company
  2. Energy Supplier

About Calor

Written by the company

For over 90 years, Calor has supported off-grid homes and businesses with trusted alternative energy solutions - supplying gas bottles and bulk tanks, and establishing great partnerships and loyalty.

Rural home supplied by Calor

As energy evolves, so do we. Today, we're expanding our focus on sustainable energy and helping both existing and new customers transition to lower-carbon options fit for the future.

From safety and service to innovation and sustainability, we do it right.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

25K reviews

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4.7

All reviews

(25,403)

6,142 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Helpful People

The delivery service is reliable, efficient and helpful. The official calor gas website is good but some of the retailer information is out of date and some of the retailers charge £20 more than the official price so shop around

6 August 2026
Calor logo

Reply from Calor

We're happy to hear our delivery service was reliable and efficient for you. We appreciate your feedback regarding the website and retailer information; we are actively working to ensure all details are current and consistent.

Rated 5 out of 5 stars

Great experience very easy to deal with…

Great experience very easy to deal with and fast and efficient delivery.
Will be using this service and company again

5 August 2026
Calor logo

Reply from Calor

Thank you for your wonderful review! We are delighted to hear that you had a great experience and found our service easy to deal with, fast, and efficient. We look forward to serving you again.

Rated 5 out of 5 stars

Simple to order online

Simple to order online and delivered to your door. Also arrived earlier than expected.

27 July 2026
Calor logo

Reply from Calor

We're so pleased to hear that ordering online was simple and that your delivery arrived earlier than expected! Thank you for your positive feedback.

Rated 5 out of 5 stars

On time and sorted problem.....no…

On time and sorted problem.....no issues. Engineer was Peter Yarde.

6 August 2026
Unprompted review
Calor logo

Reply from Calor

We're so pleased to hear that your problem was sorted out efficiently and without any issues. Thank you for taking the time to share your positive experience.

Rated 5 out of 5 stars

Easy to order online

Easy to order online, delivery company gave two delivery dated but the change was well communicated. Good price as gas locally is £10 more on a 6Kg Propane bottle, that is with delivery taken into account. Delivery guy was pleasant and helpful

5 August 2026
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Reply from Calor

We're so pleased to hear that you found our online ordering process easy and our pricing competitive! It's great to know that the delivery updates were helpful and that our delivery driver provided excellent service. Thank you for your kind words.

Rated 5 out of 5 stars

Was very easy and a lot cheaper than…

Was very easy and a lot cheaper than going to my local garage, driver dropped off and took the empty I left outside, he even hid the full one from site as a precaution.

5 August 2026
Calor logo

Reply from Calor

We're delighted to hear you found our service easy to use and more affordable than your local garage. We also appreciate you highlighting the driver's helpfulness in dropping off and collecting, and taking precautions with the full bottle.

Rated 5 out of 5 stars

Great and prompt service.

Great and prompt service.

5 August 2026
Calor logo

Reply from Calor

We are so glad you were happy with our prompt service; we appreciate your positive feedback very much!

Rated 5 out of 5 stars

Fast response from Chris from Calor…

Fast response from Chris from Calor when our cannister had been involved in a fire. Made safe.

7 August 2026
Unprompted review
Calor logo

Reply from Calor

We're so glad to hear about the quick and effective assistance received when our canister was involved in a fire.

Rated 5 out of 5 stars

Leaking shut off valve

We had a leaking shut off valve which was replaced. Michael was very friendly, professional and efficient.
Excellent job.

8 August 2026
Unprompted review
Calor logo

Reply from Calor

We're happy to hear that the shut-off valve replacement was completed efficiently. We appreciate your positive feedback regarding the professional service provided.

Rated 5 out of 5 stars

Michael highly recommended gas engineer

Michael was curteous, knowlegeable, quick and efficient. So grateful he came out quickly and sorted my faulty gas bottle.

8 August 2026
Unprompted review
Calor logo

Reply from Calor

Thank you for your fantastic feedback. We're delighted to hear that our colleague was courteous, knowledgeable, quick, and efficient in resolving your faulty gas bottle issue. We appreciate you sharing your experience.

Rated 5 out of 5 stars

Dealt with my query and responded…

Dealt with my query and responded quickly and gave me answers to my question

7 August 2026
Unprompted review
Calor logo

Reply from Calor

We're so pleased to hear that we were able to address your query quickly and provide you with the answers you needed. Thank you for your kind words!

Rated 5 out of 5 stars

Very helpful workmen

A couple of workmen, Sean and Adam, were very helpful when I needed assistance with a problem. They were working outside my house but in 5 minutes they were able to help me with something I wasn’t able to do myself.
Heritage Way, Llanymynech.

6 August 2026
Unprompted review
Calor logo

Reply from Calor

We're so glad to hear our team members were able to assist you efficiently and effectively with your problem. We always aim to provide helpful support, and it's wonderful to know we succeeded. Thank you for sharing your positive experience!

Rated 4 out of 5 stars

First experience

First experience, very efficient

7 August 2026
Unprompted review
Calor logo

Reply from Calor

Thank you for your positive feedback! We're so pleased to hear that your first experience with us was very efficient. We appreciate your kind words.

Rated 5 out of 5 stars

Hadley & Keith

Polite, speedy and helpful. Went the extra mile, highly recommend!

7 August 2026
Unprompted review
Calor logo

Reply from Calor

Thank you for taking the time to leave such a positive review.

We're delighted to hear that you found our service polite, speedy, and helpful, and that we went the extra mile for you. We truly appreciate your high recommendation!

Rated 5 out of 5 stars

CALOR gas tank replacement

CALOR had to replace our gas tank. Access wasn’t the easiest but we were so impressed by the crew that did the job. They were courteous, friendly and professional, worked non- stop and operated like a well oiled machine - a credit to their employers. Shout out and many thanks to Jordan, Paul and Mike.

7 August 2026
Unprompted review
Calor logo

Reply from Calor

Thank you for taking the time to leave us a review.

We're delighted to hear that our crew provided such courteous, friendly, and professional service during your gas tank replacement, especially given the access challenges. It's wonderful to know they operated like a well-oiled machine. We'll be sure to pass on your kind comments to the team.

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