California Shutters Reviews 

2,766
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Looking at 79 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptional manufacturing quality of the items, noting that they look beautiful and fit precisely into their windows. Consumers also appreciate how straightforward the online ordering system and the home self-assembly process are for everyone. Some reviewers were not happy with the extended waiting periods and long delivery delays experienced during ordering. However, some people mentioned experiencing specific issues such as overdue orders, missing dispatch notices, or transit damage. A few individuals also noted occasional difficulties requiring minor installation adjustments or component replacements after delivery.

What people talk about most

Product

Users describe positive interactions with product, consistently highlighting the excellent quality and... See more

Quality

People report positive experiences with quality, highlighting that the items are well made, weighty, and... See more

Order

Reviewers highlight ambiguous aspects of order experiences, noting a mix of efficient website navigation and... See more

Delivery service

Clients share ambiguous opinions on delivery service, reflecting a mix of satisfaction and frustration. Some... See more

Customer service

Consumers find customer service to be positive and helpful. Many people praise specific advisors for going... See more

Reviews shaping this summary

Rated 4 out of 5 stars

The shutters are extremely well made and were supplied exactly to the measurements that I had given. They were relatively easy to fit and look really solid and very attractive. My only criticisms wo... See more

Company replied

Rated 5 out of 5 stars

Read the measuring instructions a few times to make sure I was doing the right thing as ordering Tier on Tier for our lounge. Anyway ordered them & they arrived about 10 days later in 8 different boxe... See more

Company replied

Rated 5 out of 5 stars

Hello Michelle / customer services You score top marks for customer satisfaction! I have received the replacement hinges which are now fitted and the shutters are now as they should have b... See more

Company replied

Rated 5 out of 5 stars

Delighted with our California, cafe style shutters - the manufacturing quality and precision is excellent. Each shutter was well packaged, clearly labelled and had plenty of hardware. We fitted wit... See more

Company replied


Company details

  1. Window Treatment Store
  2. Blinds Shop
  3. Decoration and Interior Design Store

About California Shutters

Written by the company

Based in Hove, East Sussex, California Shutters® has been styling the UK and Europe’s windows and doors with quality DIY shutters since 2002. Easy to measure, customise, and install, our shutters are made from the finest quality materials.

All our products are made to the highest standards and are identical to the plantation shutters you’ll find from a full measure and installation company. The only difference is the price. As a DIY company, we don’t pay for installers to come to your home. It’s these savings that we pass onto you.

All DIY shutters from California Shutters are 100% made to measure and never cut to size. We keep our pricing simple too, charging customers per square metre. Available in a range of styles, materials, and finishes, made-to-measure shutters are the perfect statement piece for any space. Choose from our sustainably sourced Paulownia hardwood or our waterproof, UK-made faux wood. No matter your décor or style, we’ve got a shutter to suit.

Don’t worry if you’re not a dab hand at DIY either. Our measuring and fitting guides will take you through everything step by step. And if you’re still unsure, you’re welcome to contact our friendly team of experts. They’ll take you through things step by step.

Interior shutters are the UK’s fastest growing window covering and while it might seem that DIY shutters are a tricky undertaking, we have 1,000s of satisfied customers who’ll happily tell you otherwise.

In 2008 we were delighted to be selected as the exclusive supplier of window shutters for B&Q and their customers, and it’s a relationship we maintain to this day.

Visit our website today and find your style with California Shutters.

Contact info

4.4

Excellent

TrustScore 4.5 out of 5

3K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 81% of negative reviews

Typically replies within 1 month

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4.4

All reviews

(2,766)

69 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Simple to fit

Simple to fit , look stunning and arrived within 14 days I’d ordering

7 February 2025
California Shutters logo

Reply from California Shutters

Thank you for your 5* review, Chris!

Best Wishes
The Customer Service Team

Rated 5 out of 5 stars

Easy to measure and install

Easy to measure and install. Remember to deduct 4mm from actual measurements to allow for tolerance. Top quality - faux wood are made in the UK and arrive quicker but are more expensive. Real wood are made in China and take longer to arrive. Both are excellent quality. Highly recommend.

6 February 2025
California Shutters logo

Reply from California Shutters

Hi Ted,
Thank you for your 5* review, we are so pleased you are happy with your shutters!

Best Wishes
The Customer Service Team

Rated 5 out of 5 stars

Great service

Great service

31 January 2025
California Shutters logo

Reply from California Shutters

Thank you for your 5* review!

Best Wishes
The Customer Service Team

Rated 5 out of 5 stars

Top rate shutters

Top rate shutters. Easy to install. Delivery was 3 mths but that’s fine. Ensure you measurements are correct - double check. Only minor downside is no instructions therefore no idea what the bits are in the bag for each shutter.

8 February 2025
Unprompted review
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Reply from California Shutters

Thank you for your 5* review, Terry.

To save on waste all of our instructions are available on our website, this is super helpful as it allows us to provide installation videos that we would otherwise not be able to share. That being said, we will be sure to share your feedback on the hardware components to the product team.

Best Wishes,
The Customer Service Team

Rated 5 out of 5 stars

The perfect fit shutters really look…

The perfect fit shutters really look the part and represent excellent value for money. So easy to fit that you don’t even need a screwdriver or any other type of tool. I did have a problem with the delivery as only 6 of the 7 packages were delivered. However, it was the courier company who made the error and thanks to Michelle from California Shutters Customer Services Department, a replacement package was despatched. Well done.

30 January 2025
Unprompted review
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Reply from California Shutters

Hi Mr Armour,

Thank you for taking the time to leave us a review. We are so sorry to hear of the issue you encountered with a missing package but glad to hear that Michelle was able to sort this out for you. We will be sure to share your feedback with her as we know she will be thrilled that she was able to assist.

Best Wishes,
The Customer Service Team

Rated 5 out of 5 stars

Easy to install great quality product…

Easy to install great quality product and a fantastic finish

7 December 2024
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Reply from California Shutters

Hi Andy,

Thank you for taking the time to review your experience with others.

We hope you love your shutters for many years to come!

Best Wishes
The Customer Service Team

Rated 5 out of 5 stars

Lovely shutters

Lovely shutters, incredibly well made for the price. I found them very easy to fit by myself.
I feel the rail bar would benefit from an additional cap to conceal cut lines on the top, however again for the price no complaints.
They have transformed the room.

7 October 2024
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Reply from California Shutters

Hi Adam,

Thank you for your 5* review, we are so pleased you are happy with your shutters!

Best Wishes
The Customer Service Team

Rated 4 out of 5 stars

Quick and easy no drill blinds

California blinds were very quick to respond to my emails even during busy Christmas period. I was a little disappointed that my blinds did not arrive on time and they tried their best to deliver as quickly as possible. The blinds were lovely very good quality.

18 November 2024
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Reply from California Shutters

Hi,

Thank you for your review. We pride ourselves on our service so this feedback is really valued.

We appreciate your understanding regarding the delivery, and we apologise that we were over our original delivery estimate.

We are glad that you are pleased with the shutters and we hope you love them for many years to come!

Best Wishes
The Customer Service Team

Rated 5 out of 5 stars

Incredible quality and very easy to…

Incredible quality, well priced and very easy to install. Looks sturdy and more beautiful than any other systems we saw in retail, without the high price and the annoying salesmen.
Really the best purchase we ve made in our home to date and our go to place for our next home when we need to fit all our windows.

29 December 2024
Unprompted review
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Reply from California Shutters

Thank you so much for your 5* review, Miss Mathieu!

Best Wishes
The Customer Service Team

Rated 5 out of 5 stars

San Francisco shutters 10/10

We got 2 San Francisco shutters for our two front rooms, and we absolutely love them!

Their website made it really easy to see which shutters would work for our windows. The measuring guide was really helpful too.

The shutters arrived after a few weeks and we installed them ourselves. We found it pretty easy to install them though we did get some help from Sam's dad!

Loving having the shutters in. They make the rooms feel cosy and look so smart and sleek. We sometimes leave the bottom shutters closed for privacy and then just open the top half. It's great to have that option.

Would 100% recommend going with California Shutters DIY option if you're looking for a cheaper alternative without compromising on quality.

Thanks California Shutters, you've made our house go from a 4 to a 10! Haha.

Bec & Sam

x

20 December 2024
Unprompted review
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Reply from California Shutters

Hi Bec and Sam,

WOW thank you so much for your lovely review. We are thrilled to hear that you enjoyed your experience and would happily recommend us.

We hope we get the opportunity to work with you again in the future!

Best Wishes
The Customer Service Team

Rated 5 out of 5 stars

Customer Service

Excellent and efficient customer service from Ellie!

30 August 2024
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Reply from California Shutters

Hi Susan,

Thank you for your 5* review. We will share your kind words with Ellie as she will be so glad that she was able to assist.

Best Wishes
The Customer Service Team

Rated 5 out of 5 stars

The shutters are made to order.

The shutters are made to order so there’s a bit of a wait (6 weeks) but the quality of the other shutters we have in the house makes it worth the wait 👍

22 November 2024
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Reply from California Shutters

Than you for your 5* review, Martin! We are pleased to hear the shutters were worth the wait and we hope you love them for many years to come.

Best Wishes
The Customer Service Team

Rated 1 out of 5 stars

Not flexible in what can be changed…

Not flexible in what can be changed cannot replace a cill section on a side bullnose section

15 November 2024
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Reply from California Shutters

Hi Thomas,

We are sorry to hear our front-of-recess- frame is not suitable for your window. We have popped you over an email to discuss this as we are certain we can find something that would be appropriate for you!

Please do come back to us at your earliest convenience.

Best Wishes
The Customer Service Team

Rated 5 out of 5 stars

Great service

Sample was received with a couple of days. Was to measure and order and delivered within 2 weeks. Very happy

11 November 2024
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Reply from California Shutters

Hi Nicola,

Thank you so much for your 5* review!

Best Wishes
The Customer Service Team

Rated 5 out of 5 stars

Brilliant

First class service Excellent quality shutters at a good price well pleased with the item good to do business with this company kind regards Nigel

11 November 2024
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Reply from California Shutters

Thank you for your 5* review, Nigel!

We hope you love your shutters for many years to come.

Best Wishes
The Customer Service Team

Rated 5 out of 5 stars

Really pleased with the service

Really pleased with the service. All the way from ordering and delivery. Was straight forward to put together on my own even. Had an issue with first delivery (my fault) and the support was top notch. Ordered my third set; really pleased overall

4 November 2024
Unprompted review
California Shutters logo

Reply from California Shutters

Hi Ibukun,

Thank you for you 5* review!

We are thrilled to hear that we were able to support you with your order and provide you with the confidence to place another order.

Best Wishes
The Customer Service Team

Rated 5 out of 5 stars

I spent some time looking at companies…

I spent some time looking at companies that provided shutters for my home. Hillary's was top of the list, but after getting a quote, the price was ridiculously high, plus there was a lead time of 3 months, because the shutters were made in China.

Other companies I found had similar shutters but the prices were just too high. The main reason for this is because they also fit the shutters, which adds about 40% more to the price.

Then I discovered Californian Shutters. They supplied shutters for DIY installation.

I ordered some sample pieces of San Francisco faux wood, it looks very nice.

I called the company and spoke to Michelle and Alex who were extremely polite and very helpful.

I made several calls to Californian shutters regarding sizing and installation for each of my rooms, because all of my windows in my home will have shutters.

Most of the time I spoke with Alex. Each time he was incredibly polite and patient with every question I asked.

I ordered the first shutter for the bathroom. It was easy to install.

The shutter is absolutely beautiful, and just as nice as what Hillary's would have provided, but with Californian Shutters, I saved a lot of money, because I installed it myself.

I did have an issue with the bedroom shutter on my second order. I called Alex. He resolved the problem without any fuss.

Their customer service is fantastic. They certainly know how to treat customers.

This is the reason why I have chosen this company to purchase my shutters.

I fully recommend Californian Shutters 100%. They provide good quality products that are reasonably priced.

Great customer services.

In about 12 days, my shutters arrived and well packaged.

I'm delighted. Thank you.

Paul

19 November 2024
Unprompted review
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Reply from California Shutters

Wow, thank you so much for your kind words, Paul.

We take great pride in both our products and the quality of our service so we are thrilled that we were able to resolve any issues to your satisfaction.

I will be sure to pass your kind words onto Michelle and Alex as they will be pleased to hear they were able to assist.

Thank you for taking the time to share your feedback with us and we hope to work with you again the future!

Best Wishes
The Customer Service Team

Rated 5 out of 5 stars

So many things to like !

So many things ! The quality and accuracy of the shutters , the speed at which they where delivered and the online help and advise I received . Another impressive little touch is that they don't place your order for 24 hours after submission to give you time to re-check your order . This company was recommended to me and I would definitely recommend to others .

17 November 2024
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Reply from California Shutters

Thank you so much for your 5* review, Monica! We appreciate your kind words and recommendation.

Best Wishes
The Customer Service Team

Rated 5 out of 5 stars

Outstanding shutters

Well made and delivered on time used this company for all my Window shutters would recommend to anyone 👌

3 November 2024
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Reply from California Shutters

Hi Samantha,

Thank you for your 5* and recommendation. We hope you love your shutters for many years to come!

Best Wishes
The Customer Service Team

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