Have had three different firms to fit more shutters. All have been good but The Shutter Specialistuk.com the last firm, has been absolutely brilliant. The precision, quality and design, have been w... See more
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Review summary
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Based on these reviews
Very good advice on our original plan for shutters as it wouldn't have worked. Good information and support through e mail after fitting. Shutters look good now they are installed. Only issues we... See more
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Prompt and friendly assistance from Ellie today, arranging provision of some spare screw covers that didn’t come originally even though it’s taken me over a year to ask for them. Arrived the next day... See more
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Michelle at The Shutter Store helped me when I contacted via the website helpline. I bought shutters from The Shutter Store 9 years ago that have been great, but recently I accidentally broke one of t... See more
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Company details
About The Shutter Store UK
Written by the company
Established in 2014 and based in Brighton, UK, The Shutter Store stands as a leading provider of top-quality DIY shutters. We’re all about bringing more style and functionality to the UK’s living spaces, without breaking the bank.
Crafted with precision and care, our shutters are made from premium materials (including top-quality hardwood and UK-made faux wood), guaranteeing style, durability, and the jealous eyes of the neighbours.
What sets us apart is our dedication to providing personalised solutions for each and every customer. Our made-to-measure shutters let you tailor the design to your unique style and tastes, ensuring a perfect fit every time.
At The Shutter Store, we believe in making your shutter journey simple. Our team of knowledgeable specialists is always ready to help, offering expertise ranging from design advice to measure and install guidance. And with our user-friendly website, exploring our diverse range of shutters, getting an instant quote, and placing your order couldn’t be simpler.
As pioneers in the industry, we continuously innovate and adapt to meet the evolving needs of our customers. Ready to experience the perfect blend of style, quality, and personalised service with The Shutter Store? We've earned the trust of 1000s of customers worldwide by delivering transparency, quality, and affordability. Hopefully, we’ll soon count you among those numbers.
Crafted with precision and care, our shutters are made from premium materials (including top-quality hardwood and UK-made faux wood), guaranteeing style, durability, and the jealous eyes of the neighbours.
What sets us apart is our dedication to providing personalised solutions for each and every customer. Our made-to-measure shutters let you tailor the design to your unique style and tastes, ensuring a perfect fit every time.
At The Shutter Store, we believe in making your shutter journey simple. Our team of knowledgeable specialists is always ready to help, offering expertise ranging from design advice to measure and install guidance. And with our user-friendly website, exploring our diverse range of shutters, getting an instant quote, and placing your order couldn’t be simpler.
As pioneers in the industry, we continuously innovate and adapt to meet the evolving needs of our customers. Ready to experience the perfect blend of style, quality, and personalised service with The Shutter Store? We've earned the trust of 1000s of customers worldwide by delivering transparency, quality, and affordability. Hopefully, we’ll soon count you among those numbers.
Free Expert Advice & Measure Check
Every order is checked by one of our shutter experts for your peace of mind!
At The Shutter Store UK, you're in control – we simply help you get it right.
Our shutters are custom-made by us, but measured, designed, and installed by you. We’re here to guide you every step of the way.
Once you’ve placed your order, one of our expert team will give you a call to double-check the details before anything goes into production. It’s your chance to tweak measurements, refine your design, and ask any questions – all completely free of charge.
Think of it as expert reassurance, with no extra cost.
Contact info
United Kingdom
- 0800 0747 321
- hello@theshutterstore.co.uk
- shutters.co.uk
Shutter Event
4.8
Excellent
3K reviews
Replied to 100% of negative reviews
Typically replies within 1 week
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See how their reviews and ratings are sourced, scored, and moderated.
There is not much to add at the moment
There is not much to add at the moment. As we have only just placed the order. Process of order was good with some discussion with a member of the company.. Will know more once received the order
13 April 2026
Reply from The Shutter Store UK
Dear Mrs Denhart.
Thank you for taking the time to share your feedback. We're really pleased to hear that your ordering experience went smoothly and that our team were able to support you during the process.
We appreciate your comments and completely understand that the full experience will become clearer once your shutters arrive. If you have any questions at all while you wait — or need help with fitting once they’re delivered — our team is always here and happy to help.
Thanks again for choosing The Shutter Store, and we look forward to hearing how you get on once your order arrives.
Kind regards,
The Shutter Store Team
Excellent service and product
The shutters we ordered arrived when expected - with 2 weeks of ordering. They fit perfectly and look lovely. Thank you - would definitely recommend The Shutter Store.
31 March 2026
Reply from The Shutter Store UK
Hi Lorraine,
Thank you so much for your wonderful review.
We’re delighted to hear that your shutters arrived promptly and that they fit perfectly. It’s fantastic to know you’re pleased with how they look in your home.
We truly appreciate your recommendation — it means a great deal to us. If you ever need any further assistance or have future projects in mind, we’re always here to help.
Thanks again for choosing us.
Kind regards
The Shutter Store Team
Call back call
Call back call regarding the shutters information I had ordered was duly completed with store and was very reassuring that I was ordering the correct shutters for their purpose.
10 April 2026
Reply from The Shutter Store UK
Hi John,
Thank you for taking the time to leave us a review.
We’re delighted to hear that our call-back helped reassure you and provided the information you needed about your shutters.
It’s great to know you felt confident that you were ordering the correct shutters for your space — that’s exactly what our team is here for. If you need any further help at any stage, please don’t hesitate to get in touch.
Thanks again for choosing us.
Kind regards
The Shutter Store Team
The Shutter Specialistuk.com
Have had three different firms to fit more shutters. All have been good but The Shutter Specialistuk.com the last firm, has been absolutely brilliant. The precision, quality and design, have been without comparison.
Can’t fault.
And a much better price than other quotes.
7 April 2026
Unprompted review
Reply from The Shutter Store UK
Hi Christine,
Thank you so much for your fantastic review.
We’re absolutely delighted to hear that, after working with several firms, you found the final installation to be truly outstanding. It’s wonderful to know that the precision, quality, and design of your shutters exceeded expectations and stood out from the rest.
We’re also really pleased to hear that the value compared well with other quotes — delivering high quality at a fair price is something we’re very proud of.
Thank you again for choosing The Shutter Store and for taking the time to share your experience. Enjoy your shutters.
Kind regards,
The Shutter Store Team
Was contacted by the Shutter Store to…
Was contacted by the Shutter Store to confirm some technical issues which they explained. This then allowed the order to proceed.
Excellent communication and the staff are very well versed on the product and its installation.
Would strongly recommend and will be using them again!
3 April 2026
Reply from The Shutter Store UK
Hi David,
Thank you so much for your wonderful review! We’re really pleased to hear that our team were able to clarify the technical details and help your order move forward smoothly. Clear communication is something we care deeply about, so it’s great to know this came across.
It’s fantastic to hear that you found our staff knowledgeable about both the product and installation — I’ll be sure to share your feedback with the team.
We truly appreciate your recommendation and look forward to helping you again in the future.
Kind regards,
The Shutter Store Team
Clear instructions
Clear instructions, helpfull support on the phone, good process to check the order.
27 March 2026
Reply from The Shutter Store UK
Hi Perry,
Thank you for your kind review! We’re delighted to hear that you found our instructions clear and that our team was helpful over the phone. Making the process easy and giving customers confidence in their order is exactly what we strive for, so it’s great to know this came through.
If you need any further assistance at any stage, we’re always here to help.
Kind regards,
The Shutter Store Team
Excellent call back service to check everything is perfect!
I'm new to shutters and a I had a call back service to answer my questions, check details and offer advice. It was very useful, Simon was so helpful and patient as I checked out so many things to be clear about my purchase.
I feel confident now that the shutter will look and fit as I want it to
Thanks
26 March 2026
Reply from The Shutter Store UK
Hi Marcina,
Thank you so much for your wonderful review. We’re delighted to hear that you found our Call Back Service helpful — it’s especially great to know that Simon was able to answer all your questions and guide you through the details with patience and care.
Being new to shutters can feel a bit overwhelming, so we’re really pleased that the call left you feeling confident about how your shutter will look and fit. That’s exactly the peace of mind we aim to provide.
If you need anything else at any stage, our team is always here to help.
Thanks again for choosing us.
Kind regards,
The Shutter Store Team
New customer ordering shutter blind
I have only just placed an order for shutter blinds so cannot yet comment on the product. So far the online ordering process has been easy to follow with comprehensive measuring and installation instructions and subsequent communication has been excellent. So far so good.
18 March 2026
Reply from The Shutter Store UK
Hi Dave,
Thank you so much for your review and for choosing us for your new shutter blinds.
We’re delighted to hear that you found the online ordering process clear and easy to follow, and that our measuring and installation guides were helpful. It’s also great to know that our communication has met your expectations so far — we always aim to make the journey smooth from start to finish.
We hope you continue to feel just as confident and supported as your order progresses, and we can’t wait for you to receive your shutters. If you need anything at all in the meantime, our team is here and happy to help.
Kind regards,
The Shutter Store Team
Easy to order
Easy to order, simple and quick. Looking forward to receiving the shutter soon
14 March 2026
Reply from The Shutter Store UK
Hi,
Thank you for your lovely review! We’re so pleased to hear that you found the ordering process simple and quick. That’s exactly what we aim for.
We’re excited for you to receive your new shutter soon, and we’re confident you’ll love it once it arrives. If you need anything in the meantime, our team is always here to help.
Thanks again for choosing us.
Kind regards,
The Shutter Store Team
Excellent
Measuring - Guides were simple and easy to follow
Website - Easy to navigate and choose shutter options.
Design callback service is great for extra peace of mind.
Product - Very good overall. Had one minor scratch on one of the frames which was rectified with some touch-up paint with the help of customer service.
Fitting - Guides were simple and easy to follow. I'd recommend buying your own set of packers between the frame and window recess for inside mount frames.
Customer Service - Efficient and helpful answers to all questions and the Design call back. I've spoken to multiple people - Eliana, Michelle, Mathew, Alex - all great.
12 January 2026
Reply from The Shutter Store UK
Hi Callum,
Thank you so much for taking the time to share such a detailed and thoughtful review — we truly appreciate it.
We’re delighted to hear that you found the measuring and fitting guides easy to follow, and that the website made choosing your shutter options simple. It’s also great to know our Design Callback Service gave you extra peace of mind during the process.
We’re sorry to hear about the minor scratch on one of the frames, but we’re pleased our team could quickly assist with touch‑up paint to get everything looking perfect. Thank you as well for your valuable tip about using additional packers — that’s great insight for future customers.
A big thank you for your kind words about our customer service team. We’re thrilled that Eliana, Michelle, Mathew, and Alex were all able to help along the way. I’ll be sure to pass on your feedback to them — it will make their day.
Enjoy your new shutters, and please don’t hesitate to reach out if you ever need anything else.
Kind regards,
The Shutter Store Team
self measure instructions were simple…
self measure instructions were simple to follow for plantation shutters. The only company i found that has printable frame profiles . Once order was placed , Alex called 2 days later to run through order and discuss every specific detail . Re assuring to fine detail the order for manufacturing prior to payment . Gave me chance to ask questions and check my own
Tried another online company but aborted part way through as too many questions were un answered at point of order . Shutter store however i would recommend to anyone !
Manufacturing lead time seems quite lengthy but thats OK for bespoke made wood Shutters.
3 March 2026
Reply from The Shutter Store UK
Hi Mike,
Thank you so much for your wonderful review.
We’re really glad to hear that you found our self‑measure instructions easy to follow and that the printable frame profiles helped give you extra confidence while planning your shutters.
It’s great to hear that Alex was able to walk through all the details with you and make sure everything was perfect before your order went into production. We always want customers to feel fully informed, supported, and reassured at every stage — so your feedback means a lot.
We’re sorry the manufacturing lead time feels a little long, but we really appreciate your understanding while your bespoke hardwood shutters are being made with care.
Thank you again for choosing The Shutter Store and for recommending us — it truly means the world to us.
If you need anything at all during the rest of the process, we’re always here to help.
Kind regards
The Shutter Store UK Team
Was able to get advice straight away…
Was able to get advice straight away when asked questions
26 February 2026
Reply from The Shutter Store UK
Hi Karen,
Thank you for your review.
We’re really pleased to hear that you were able to get the advice you needed straight away. Our team always aims to give quick, clear support so you can move forward with confidence.
If you have any other questions at any point, we’re always here and happy to help.
Thanks again for choosing us.
Kind regards
The Shutter Store UK Team
A great company!
A great company- fully supported ordering and after sales. The shutters are excelllent quality and were incredibly easy to install.
Will definitely use them again!
26 February 2026
Unprompted review
Reply from The Shutter Store UK
Hi Jason,
Thank you for your review.
We’re really pleased to hear that you were able to get the advice you needed straight away. Our team always aims to give quick, clear support so you can move forward with confidence.
If you have any other questions at any point, we’re always here and happy to help.
Thanks again for choosing us.
Kind regards
The Shutter Store UK Team
Satisfied return customer
Once you grasp the basics of measuring your shutter the process is very simple.
The choice is very good and the price is very competitive.
Once you’ve placed your order you receive a phone call to confirm measurements etc. this is very reassuring to know that you have been correct.
20 February 2026
Reply from The Shutter Store UK
Hi Bruce,
Thank you so much for taking the time to leave this wonderful review.
We’re delighted to hear that, as a returning customer, you found the measuring process straightforward once you got to grips with the basics.
It’s great to know that our range of shutters and competitive pricing hit the mark for you. We also really appreciate your comment about the post‑order confirmation call — our team works hard to make the process reassuring and stress‑free, so we’re glad that added confidence made a difference.
Thanks again for choosing The Shutter Store UK. We look forward to helping you with any future projects.
Kind regards
The Shutter Store UK Team
SO EASY TO PLACE AN ORDER,HELPFULL…
SO EASY TO PLACE AN ORDER,HELPFULL INSTRUCTIONS FOR MEASURING IF YOU REQUIIRE THEM.PROMPT REPLY,THEY DOO AS THE ADVERT SAYS.PRICES ARE VERY COMPETITIVE,VERY PLEASED WITH MY EXPERIENCE.
20 February 2026
Reply from The Shutter Store UK
Hi Roger,
Thank you so much for your lovely review.
We’re really pleased to hear that you found the ordering process so easy and that our measuring instructions were helpful. It’s great to know our team’s prompt replies and clear communication gave you confidence throughout your order.
We’re also delighted that you felt the product and service delivered exactly what we promised — and that our competitive pricing added to a positive experience.
Thank you again for choosing The Shutter Store UK. We truly appreciate your feedback and hope to help you again in the future.
Kind regards,
The Shutter Store UK Team
Exceptional quality
We have had several shutters from Shutter Store and found them to be of exceptional quality. Extremely easy to fit provided that you have measured very accurately.
16 January 2026
Reply from The Shutter Store UK
Hi Chris,
Thank you so much for your lovely review.
We’re delighted to hear that you’ve chosen The Shutter Store multiple times and that you’ve found the quality consistently exceptional. It’s great to know the shutters were straightforward to fit too — accurate measuring really does make all the difference, and we’re glad the process worked well for you.
If you ever need anything else in the future, we’re always here to help.
Kind regards,
The Shutter Store UK Team
Reply from The Shutter Store UK
Hi Doug,
Thank you for your review.
We’re really pleased to hear that you found our advice clear, precise, and helpful when choosing your shutters. If you need anything else at all, we’re always here to help.
Kind regards,
The Shutter Store UK Team
I'm a returning customer!
I'm a returning customer!
That speaks volumes in itself.
Extremely pleased with the quality of the actual product, as well as the customer service.
Thank you!
11 February 2026
Reply from The Shutter Store UK
Hi Paul,
Thank you so much for your lovely review — and for choosing to return to us. That truly means a lot. We’re delighted to hear that you’re extremely pleased with both the quality of your shutters and the service you received.
Your continued trust and support are greatly appreciated. If you ever need anything in the future, we’re always here to help.
Kind regards,
The Shutter Store UK Team
The Shutter Store
We were looking to order shutters for my daughter’s property and came across The Shutter Store. After making contact with them, they were very extremely helpful in providing guidance in measuring and options in the best design for her windows.
A order was placed and on receipt of the goods after the designated period, we could not have been more pleased. The overall quality of the shutters was excellent and a lot of thought has gone into their manufacture including the frames. They were so well packaged as well they arrived in pristine condition. After fitting, they look tremendous so we would have no hesitation in recommending these to people considering shutters.
23 January 2026
Unprompted review
Reply from The Shutter Store UK
Hi Brian,
Thank you so much for taking the time to share such a detailed and thoughtful review — it really means a lot to us. We’re delighted to hear that our team were able to guide you through the measuring process and help you choose the best design for your daughter’s windows.
It’s wonderful to know that the shutters arrived in perfect condition and that the quality and craftsmanship met your expectations. We take great care with both manufacturing and packaging, so feedback like this is truly appreciated.
Hearing that the shutters look tremendous after fitting — and that you’d happily recommend us — is the best compliment we could receive. Thank you again for choosing The Shutter Store.
If you ever need anything in the future, we’re always here to help.
Kind regards
The Shutter Store Team
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