Horrible shoes and even worse customer service!! BEWARE you can not return the shoes!! The shoes are stiff and poor quality, never again!
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No returns. Yes, they do accept returns under the condition that it is unworn, unwashed, and in original packaging. HOWEVER, they DO NOT provide return labels. If you are living outside Canada or C... See more
What a strange customer service. $50 sandals needing to be returned and company indicated that I pay return postage via USPS and upon receipt I would be refunded only $15.00……WOW was I taken Now ne... See more
I have not received my order, the tracking number is invalid, I have emailed the company more than a week ago with no response. I even allowed a couple of extra days to receive my order due to co... See more
Company replied
Company details
Information provided by various external sources
We started Calceus to offer an alternative: ridiculously high-quality products for men at honest prices that could handle our busy lives. Calceus makes it easy, fun and affordable for everyone to find shoes they love. We're driven by the belief that no matter what your journey is, having the right pair of shoes can make all the difference. Every day we work to ensure that you find the perfect pair of shoes.
Contact info
United States
- service@calceus.org
- www.calceus.org
1.2
Bad
781 reviews
Hasn’t replied to negative reviews
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Just recently received a few pairs ,of…
Just recently received a few pairs ,of course I was skeptical of a sandal that would feel comfortable after its first fitting , totally blown away with these sandals.
However it's just been a few days of wearing these sandals,and I am a pretty much a sceptical person , and I have to put them thru the wear continually format to judge their longevity.
However it inspired me to purchase a few more pairs of a different style to put these,the testing procedure.
14 May 2020
Unprompted review
This is absolutely the WORST online…
This is absolutely the WORST online shopping experience I have EVER had. I ordered 2 items on April 9, 2020 and as of today, have not received them. Per the tracking information, they are STILL in transit VIA the Post Office after being handed off on May 11 by FEDEX.
Therefore, I can not speak to the quality of the products, but ONLY to the execution of the delivery thus far, which is non-existent.
14 May 2020
Unprompted review
Reply from Calceus
Dear Sir / Madam, Thank you for your review. We are sorry to keep you waiting for such a long time. We will contact the courier company to verify the USPS tracking number and estimated delivery time, and we will send you an email after receiving the reply. Our email address is sandy@calceus.org. Thank you for your purchase.
Very good quality masks
Very good quality masks. Shipping time was fast. Can’t go wrong ordering from here .
14 May 2020
Unprompted review
Reply from Calceus
Dear Sir / Madam, Thank you for your review. We are sorry that our services and products did not satisfy you. We will strive to optimize products and improve service levels. We will send the return instruction to you by mail, please return the product you received according to the instructions for return. Our email address is sandy@calceus.org. Thank you for your purchase.
Great service
I received a quality product in the expected time. The company is great with updates and communication.
14 May 2020
Unprompted review
Very comfortable durable and I love the…
Very comfortable durable and I love the color selections
13 May 2020
Unprompted review
Excellent material....
Excellent material....it takes a few weeks for delivery....the wait is worth it...i will buy again...
13 May 2020
Unprompted review
Good Customer Service
Overall, customer service was very good. Although product delivery delayed duw to COVID-19, Calceus kept me updated and product arrived as quickly as possible.
13 May 2020
Unprompted review
Order two pairs of shoes back in…
Order two pairs of shoes back in February, Today 5/12/2020 NO SHOES AND NO CUSTOMERS SERVICE FEED BACK!! THIER #RINGS TO A FAX! ALL I WANT IS A FULL REFUND
12 May 2020
Unprompted review
Reply from Calceus
Dear Sir / Madam, thank you for your review. We have received five messages from you, and all your messages we have given you a reply by email. You may find them in your spam folder. Our phone line is always busy so that you can not get through. We are sorry for this. The first order was not shipped because the style and address did not receive your confirmation reply. We canceled the order based on your message. And the refund has been executed. The second-order has been shipped and has been delivered on March 26. Still have any questions, please contact us without hesitation. Our email address is service@calceus.org. Thank you for your purchase.
Shipping a little slow
Shipping a little slow, but satisfied with the product.
11 May 2020
Unprompted review
I'm still waiting on my order,hopefully I will receive it this week.
I'm still waiting on
10 May 2020
Unprompted review
Reply from Calceus
Dear Sir / Madam, Thank you for your evaluation. We are sorry to keep you waiting for the epidemic situation. But we found that your order has been delivered. We will send you the information we found by email. If you have other questions, please write to us. Our email address is service@calceus.org. Thank you for your purchase.
I LIVE IN SOUTH CAROLINA
I LIVE IN SOUTH CAROLINA, ORDERED YOUR GREAT SHOES, ORDERED THE WRONG SIZE, THE CLOSEST PLACE TO RETURN FOR RIGHT SIZE WAS CANADA. THIS IS DAMN STUPID FOR A GOOD COMPANY LIKE YOURS TO HAVE A STUPID RETURN SITUATION WHERE THE RETURN COST ME MORE THAN THE SHOES COST. STUPID, STUPID, STUPID.
10 May 2020
Unprompted review
Reply from Calceus
Dear Sir / Madam, Thank you for your purchase. We always hope to bring the best experience to our customers. We are sorry we do not have a US warehouse currently, we're doing everything we can to solve this problem. We appreciate your kind understanding.
Horrible men's body bag
The men's body bag took over 3 months to arrive! The materials it was made with were super cheap, very flimsy, stitching was crooked. It was so horrible, i had to laugh!! Threw it in the trash cuz customer service would only refund 15%, laughed even more!! I would rate -5 if i could!! Beware!!
9 May 2020
Unprompted review
Reply from Calceus
Dear Sir / Madam, Thank you for your evaluation. It took 13 days after the order was shipped to complete the delivery. We are sorry for the delay in shipping to you due to the large order volume. We had responded to you immediately after we received your after-sales request. We did not receive the defective photo and the tracking number of the return within 30 days of the delivery. According to the return policy, we are sorry that we do not accept return or exchange. We hope you could understand. Thank you for your purchase.
I placed an order month ago I have had…
I placed an order month ago I have had no response on my order that’s been paid for so either I get my order or refund my money and I will never order from you again
8 May 2020
Unprompted review
Reply from Calceus
Dear Sir / Madam, thank you for participating in the evaluation. We're sorry but we did send the order confirmation email and the shipping notification email. We have responded to your message about the logistics by email on April 21 and April 27. You may find them in your spam folder. We've tracked the package for you, the expected delivery date is 5/12. Still have any questions, please contact us without hesitation. Our email address is service@calceus.org. Thanks for your purchase.
I really like these shoes!
I really like these shoes. 2nd pair. My first were the tan ones. I have hammer toes and it’s so very hard to find shoes that work. The soft leather uppers with a good size toe box work great.
7 May 2020
Unprompted review
A nice looking shoe for a good price
7 May 2020
Unprompted review
Highly recommended
6 May 2020
Unprompted review
Well’ it’s been about 3 weeks and I…
Well’ it’s been about 3 weeks and I still have not received my order, nor have I received any updates. No Email, No Text, No Communications what so ever..... Crickets
5 May 2020
Unprompted review
Reply from Calceus
Dear Sir/Madam, thank you for your review. We're sorry but we did send the order confirmation email and the shipping notification email. You may find it in your spam folder. We've checked your order's shipping information on the FedEx website. It shows that the package has been delivered. Please kindly check it. Still have any questions, please contact us without hesitation. Our email address is service@calceus.org. Thanks for your purchase.
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