Reliable and quick in dealing with my charitable donations. An excellent way to avoid having to have dozens of accounts for donating to charities. The website can be a little difficult to navigate and... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I was reluctant to use the online giving system. I still would have still preferred the old CAF card system of giving. For an online system it's not too bad. But I am still less enthusiastic abou... See more
Company replied
Slowness in approving share gifts donations, twice because approval documents were filed away without being sent to me. Also twice received emails chasing me re remitting the sale proceeds to CAF, in... See more
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You continue to address me and my account as AUSTIN King when my full name is Austin Michael Henry King BUT as Austin is a first name shared with my 2 brothers, I am known to everyone else, even ban... See more
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Company details
About Charities Aid Foundation
Written by the company
CAF is a leading charity working at the centre of the giving world. We help donors to give more impactfully and charities to build their resilience so they can do more of their life-changing work.
To leave a review about CAF Bank, please visit their separate Trustpilot page.Contact info
25 Kings Hill Avenue, ME19 4TA, United Kingdom
- 03000 123 000
- www.cafonline.org
3.9
Great
322 reviews
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A convenient way to donate to multiple charities
I find this a convenient, straightforward and effective way to budget and then donate to multiple charities by means of a single payment.
4 July 2026
Reply from Charities Aid Foundation
Hi Ian,
We're so happy to hear you find our service a convenient and effective way to manage your charitable giving. Thank you for your wonderful feedback!
quick and easy to use
10 July 2026
Reply from Charities Aid Foundation
Hi John,
We're so glad to hear that you found our product quick and easy to use. We appreciate your positive feedback!
Reply from Charities Aid Foundation
Hi Jan,
We are so glad to hear that our instructions were clear and that everything works well for you. We appreciate your feedback!
Very easy to add money and pay out…
Very easy to add money and pay out money. The cut taken by CAF is I think a bit high thus only 4 stars
1 July 2026
Reply from Charities Aid Foundation
Hi Martin,
We're happy to hear that our process for adding and paying out funds is easy for you. We understand your concern about our fees and appreciate your valuable feedback.
Reply from Charities Aid Foundation
Hi,
We're so glad to hear we could help you achieve your goals with ease. We appreciate your positive feedback!
Ever since being introduced to CAF by…
Ever since being introduced to CAF by Midland Bank plc in 1979 and subsequently continued my employment with HSBC I have contributed to a number of Charities. I have found CAF to be the most effective way of 'giving', particularly because my wife and I can remain anonymous. We continue to contribute to CAF by monthly S.O.
11 July 2026
Reply from Charities Aid Foundation
Hi,
We are truly grateful for your continued support and for sharing your positive experience with us since 1979. We are delighted to hear that our platform has consistently provided an effective and anonymous way for you and your wife to contribute to various charities over the years. Your loyalty means a great deal to us.
Reply from Charities Aid Foundation
Hi,
We're so happy to hear this! We appreciate your continued trust in us.
help very patient when needed
help very patient when needed. Convenient and easy way to give now we don't access our bank a/c.
11 November 2025
Reply from Charities Aid Foundation
Hi Anthony,
We're so glad to hear our team was patient and helpful, making the process convenient for you. We appreciate your positive feedback.
CAF Charity Account
Site is easy to use. I make regular donations to my CAF account so that I can respond quickly to appeals.
It is useful to have my favourite charities stored in the account.
7 July 2026
Reply from Charities Aid Foundation
Hi Sylvia,
We're so glad to hear you find our site easy to use and that having your favourite charities stored is helpful for quick donations. We appreciate your positive feedback!
Reply from Charities Aid Foundation
Hi Robert,
Thank you for taking the time to share your feedback. We are delighted to hear that you found our staff helpful and supportive
Easy to donate
I found it easy to go on line and donate. I do have one suggestion. It is not always easy to distinguish between organisations with similar names. A very brief note of the aim of the charity could be helpful. I have sometimes been anxious that my donation might go to the wrong cause.
5 July 2026
Reply from Charities Aid Foundation
Hi,
We're happy to hear you found our online donation process easy. We appreciate your valuable suggestion regarding distinguishing between organizations with similar names. We understand your concern about ensuring your donation reaches the intended cause, and are always reviewing our processes to ensure we provide value while supporting charitable giving.
An organisation which encourages giving…
An organisation which encourages giving in a really easy and straightforward way. Been with them for a long time now and will keep using their services for as long as I am able.
10 July 2026
Reply from Charities Aid Foundation
Hi Mike,
We are so glad to hear that you find our approach to giving easy and straightforward! Your long-standing support means a great deal to us, and we truly appreciate your kind words.
It makes giving to charity simple…
It makes giving to charity a simple process and balances are enhanced by gift aid.
10 July 2026
Reply from Charities Aid Foundation
Hi David,
We're so glad to hear that we make donating to charity a straightforward process for you and that the Gift Aid feature is beneficial. We appreciate your positive feedback!
Easy to use
Easy to use, good value, convenient record of my contributions and the tax reclaim. Handy too for my tax return. Many thanks
6 July 2026
Reply from Charities Aid Foundation
Hi Leonard,
We are so glad to hear that you find our service easy to use and a good value. We appreciate your positive feedback about the convenience of tracking contributions and tax reclaims, especially for your tax return. Thank you for sharing your experience!
Reply from Charities Aid Foundation
Hi Bencie,
We're so happy to hear you find our interface convenient and well-designed. Thank you for your wonderful feedback!
Reply from Charities Aid Foundation
Hi Martin,
We're so glad our service is helpful to you. Thank you for your kind words!
It was always useful to have CAF…
It was always useful to have CAF available for ad hoc giving.
9 July 2026
Reply from Charities Aid Foundation
Hi,
We're so happy to hear that our service has been consistently useful for your spontaneous giving. We truly appreciate your positive feedback.
Extremely helpful Customer Service
I received so much help in opening my account with CAF, customer services ensured I had all the information I needed. The website is straightforward to use. I prefer to donate anonymously and CAF is perfect for this, it also helps me gain information on charities I am interested in. I always recommend CAF to anyone who is keen to support charitable causes.
5 July 2026
Reply from Charities Aid Foundation
Hi,
We are so happy to hear about your positive experience opening an account with us and that our customer services team was able to provide all the information you needed. It's wonderful to know that our website is straightforward to use and that our services help you donate anonymously while also providing valuable information on charities. We truly appreciate you recommending us to others who are keen to support charitable causes. Thank you for your kind words and for being a valued part of our community.
Reply from Charities Aid Foundation
Hi Ann,
We're happy to hear that our site was easy to use. Thank you for your feedback!
Easy to donate
Once logged in, it was easy to find the charity I wanted to donate to.
I wanted to donate more than my current balance, and that did not cause a problem - I topped up just after donating.
7 July 2026
Reply from Charities Aid Foundation
Hi Rod,
We're so glad to hear that you found the process of donating to your chosen charity straightforward and that topping up your balance was easy. We appreciate your positive feedback!
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