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See what reviewers are saying

Rated 5 out of 5 stars

i'm so happy with that jacket it may well be I have been waiting about a month but måsnw reason of seeing movee department store but their response is top and they. the jacket I have ordered is so pe... See more

Company replied

Rated 2 out of 5 stars

Clothes fit so weirdly and not at all look like the picture - and I'm realistic about what to buy. I'm a 12-14 (small 14) in 95% of shops. With ChiChi I bought a 14 to be safe. NOTHING fits. The... See more

Company replied

Rated 1 out of 5 stars

Put in an order on January 7th 2022. As of June 12th 2023, I am still waiting for my order. Once per month in 2022, I sent Cachicci's support an email asking where my order is, and up until the month... See more

Company details

  1. Women's Clothing Store

Written by the company

Currently under construction. Company is no longer in business. For any questions please email trustpilotcomplaints@gmail.com


Contact info

3.0

Average

TrustScore 3 out of 5

1K reviews

5-star
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1-star

Hasn’t replied to negative reviews

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Rated 2 out of 5 stars

Clothes fit so weirdly and not at all…

Clothes fit so weirdly and not at all look like the picture - and I'm realistic about what to buy. I'm a 12-14 (small 14) in 95% of shops. With ChiChi I bought a 14 to be safe. NOTHING fits. The 14s squash my boobs in and hang in all the wrong places - I'm 5'11 and a 34D so not particularly extremely busy.
Bought a 16 to give it another go and it fell off me. Literally fell off me. So if a 14 is squishing me like a Christmas ham and a 16 is falling off me like a Bridgerton drape curtain, what on earth is going on!!

Can't believe I've tried ordering several times from here and failing each time. I give up.

Update: No ChiChi, this is NOT for another company. This is DEFINITELY for your company. My order number has been given to you via additional information.

8 January 2023
Unprompted review
CHICHI  logo

Reply from CHICHI

Hi Sarah,

Hope you are well! I am sure this is meant for another company as we do not offer clothes and these sizes at the moment. Sorry we can't help!

Kelley
CACHICCI

Rated 1 out of 5 stars

25572

DO NOT BUY!!! I REPEAT DO NOT BUY FROM THEM, THEY’RE SCAMMERS, THEY WONT DELIVER AND THEY WONT REFUND EITHER!!! SINCE APRIL

21 April 2022
Unprompted review
CHICHI  logo

Reply from CHICHI

Hi Juliet,

Dank voor je berichtje. Dit is zeker niet de service waar wij voor staan. Heel graag een email sturen naar support@cachicci.eu zodat de collega direct verder kan helpen.

Groetjes Kelley
CACHICCI Customercare

Rated 1 out of 5 stars

Over one and a half year, and still waiting

Put in an order on January 7th 2022. As of June 12th 2023, I am still waiting for my order. Once per month in 2022, I sent Cachicci's support an email asking where my order is, and up until the month of May, I got a reply saying the order will be shipped soon. After that, none of my emails were being replied where I ask for a refund, or at least that they will send the order. €162 down the drain..

7 January 2022
Unprompted review
Rated 1 out of 5 stars

Ordered in Nov 2021, received faulty items , returned it but never got money back, 16 May 2022 still no refund

Placed my order in November 2021. In January I received my package but in there were only items I did not ordered. I emailed them, they said the color was out of stock so they simply send me another colored item. They said if it was not good for me I needed to return the package. So I did. They promised me my return money and a refund back. In January I returned my package. It is now May and 30 emails further I did not receive my refund or return fee back. In one email they said to send my bankaccount number so they can make a transaction of the refund themselves because the automatic transfer did not work. I replied and they said they transferred the money. Never heard of them after that mail.
I am not satisfied at all!

16 May 2022
Rated 1 out of 5 stars

Scam

Placed my order in January, never arrived, we’re mid May now and I still have not received my refund 5 months later. What I found interesting, is that the company also offers you a €10 cashback/discount if you rate your order (that might have never arrived) at 5 stars, which is, in my opinion, a desperate attempt to compensate for the extremely poor quality and speed of customer service, which does not really fix the issue, but rather puts “a fake band-aid” on. Anyways, if you are about to place an order on this website, please DO NOT, that’s my honest advice. It’s not just the waste of money, but also time and patience. Not sure how to place it politely, but I have literally been scammed here :(

13 May 2022
Rated 1 out of 5 stars

I ordered a track suit 21 december

I ordered a track suit 21 december, arrival date would be begin januari 7-8 January. At the end of January i did not receive anything so I mail to customer service to cancel my order. They told me my order was cancelled and my money would be back on my account in 14days, after 14days i still didn’t receive my money. I mail again, something went wrong they said.. so they cancelled the order manually, i would receive my money asap. After 14 days still no money received. I ordered 21 december, Cancelled 25 januari end still no money. I would not recommend to order on this site.

23 February 2022
Unprompted review
CHICHI  logo

Reply from CHICHI

Hi N. Heemels,

So sorry to hear!
Please email us at support@cachicci.com
with your order reference so we can help.

Thanks so much!

X
Kelly
CACHICCI
Support Team

Rated 5 out of 5 stars

Nice quality

Nice quality! Quick and safe delivery too. Highly recommend!

17 February 2022
Unprompted review
CHICHI  logo

Reply from CHICHI

Hi Sanne,

Thanks so much for your review!
I am glad we could deliver your order quick.
Enjoy your purchases and we hope to see you soon again!

X
Kelly
CACHICCI
Support Team

Rated 5 out of 5 stars

The marketing assistant and PR team are…

The marketing assistant and PR team are so helpful and answer emails so fast. The quality is so good and the clothes are so nice

17 February 2022
Unprompted review
CHICHI  logo

Reply from CHICHI

Hi Fatmagul,

Thanks so much for your kind review!
Enjoy your purchase and we hope to see you soon again!

X
Kelly
CACHICCI
Support Team

Rated 5 out of 5 stars

AMAZING Coats exactly like on the…

AMAZING Coats exactly like on the photos and super fast delivery to germany!!

17 February 2022
Unprompted review
CHICHI  logo

Reply from CHICHI

Hi Lisa,

Thanks so much for your review!
Have fun wearing our beautiful coats, we hope to see you soon again!

X
Kelly
CACHICCI
Support Team

Rated 5 out of 5 stars

i'm so happy with that jacket it

i'm so happy with that jacket it
may well be I have been waiting about a month but måsnw reason of seeing movee department store but their response is top and they. the jacket I have ordered is so perfect I am so happy with it

16 February 2022
Unprompted review
CHICHI  logo

Reply from CHICHI

Hi Hanin,

Thanks so much! You are so kind!
I am glad we could make you happy with this amazing jacket.
We hope to see you soon again!

X
Kelly
CACHICCI
Support Team

Rated 5 out of 5 stars

Perfect service and nice product

Perfect service and nice product! I love the tights !

16 February 2022
Unprompted review
CHICHI  logo

Reply from CHICHI

Hi Jana,

Thanks so much for this beautiful review!
Enjoy your purchases, we hope to see you
soon again!

X
Kelly
CACHICCI
Support Team

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