Caboodle Reviews 63

Ordered an item on 30th April, never arrived. On 5th May chased this up, to be told it had been reordered and would be with us on 7th, still no arrival so chased it up again on the 11th only to be told (in 1 email) it had been signed for at 11Hello Julie,

Thank you for your reply.
On checking the tracking of the order it shows that the parcel has been returned to us, I am sorry. We will process a new order for you today to be delivered to you on Wednesday.
My apologies for any confusion.

2nd email stated:-
Chased up again today and got this Thank you for your message.
On checking the tracking I can see that we placed a replacement order for you which is showing as delivered on the 7th May at 11:31?
As we replaced the item no refund would be due.

I have asked for a copy of tracking and this has not been provided,
Totally unsatisfactory and your staff seem unable to know what they are doing,

I ordered from Caboodle through Amazon as a 3rd party supplier (google their address because they seem to trade under other names as well: SO23 7RX). They delivered an obviously damaged clock and it has now been 3 weeks since delivery that I have been fighting for a refund. I have spent hours on chat to Amazon to get this sorted as their customer service is very poor. I was going to order a replacement clock, but in the end decided it was too much hassle dealing with their slow email responses. I eventually got a refund after a lot of stressful emails back and forth and I would certainly not deal with Caboodle again.

Absolutely appalling customer service. Extremely sarcastic response from customer service. 10 day wait for a delivery that never arrived. Do not use this supplier.

Not as bad as I feared. Prompt delivery, with two items omitted and one extra included. Poor packing but damage only superficial. You get what you pay for.

Ordered from them a few times now and they are competitively priced with very good delivery.

Highly recommend, my experience contradicts many of the reviews on this site.....
I trolled the internet for best price on paper, they were the cheapest inclusive price by far, then the delivery far outstripped my expectations, product with me in less than 24 hours form order time and only at standard delivery charge!, not even debited my credit card at time of delivery, what more could anyone wish for, maybe I'm one of the few to have a great experience, but will certainly give them a look next time I want similar products, Hope things improve for you Caboodle.

I ordered a Caboodle from the company's official website one month ago and was immediately disappointed by my experience.

First, the shipping price was about the same as the item -- I bit the bullet because I really wanted a Caboodle to store my makeup.

Next, the item flat-out never shipped. I contacted the company through the link in my order confirmation email ... no response. I contacted them directly through the website ... no response.

Now, for the past several days, I've been trying to get customer service on the phone for a refund (which I read here is almost impossible). I have, so far, not gotten through to anyone no matter what extension or number I try.

I am enraged. I want my money back. I'm going to the Better Business Bureau.

Do not buy from these people. The website and delivery page clearly says next day delivery! When I called and informed that UPS's website information said that my order will not be delivered the next day due to an issue with the address, they told me it will be delivered the following day, so that's not NEXT DAY DELIVERY. When confronted the customer service employee, she said: "We aim to deliver in 3 days". I said "Nowhere on your website does it say, you aim to deliver your order in 3 days. It says next day delivery." She then proceeded to tell me: "It does not say guaranteed anywhere." Well, this is outrageous. Just type it on your damn website that it's not next day delivery, so people won't buy from your stupid company. I asked for a full or partial refund for the shipping and it was denied. They made the mistake and did not send my full address to UPS. Don't buy from these people. Just in case some smart-behind wants to respond to my review, you can e-mail me. My order number is 202376.

Very cheap prices and very poor service
Poor delivery service
Only have an 0844 number to call them on if you have any problems.
They didn't update their website so we were sent the wrong goods. It was a headache returning them.

Placed an order for a box of A4 Paper. The deal was posted on HUKD and this was the first time I have ever used Caboodle's website. Order was placed without any problems and I received an email confirmation. Nothing has arrived and after logging into my caboodle account, it now says "Order Cancelled". Absolutely no communication from this company whatsoever. Have no idea why they cancelled and why they couldn't fulfill. Joke of a company and will not be using again. Poor buying experience.

Have been looking for a new stationary provider for our company. Came across Caboodle and with the really low price thought we would give them a go on 1 item. Only thing I can say is they are cheap.

Placed my order on 2nd May, with no delivery options available or confirmation on email, I started the 'web chat' with Caboodle. They confirmed next day delivery as they had plenty of stock, so would be with me 3rd.
Received invoice 3rd, but still no delivery. I really appreciate bank holidays/weekends etc. but to promise a customer next day with no intention of it, is certainly not something I look for in a supplier.

Luckily this item wasn't urgent, just a 'test' run and hopefully we will receive delivery today. I certainly wouldn't recommend to anyone unless your not in a rush and can afford to not know when your delivery will be with you. Us on the other hand, will be still on the look out for a supplier.

I have no hesitation recommending this company who delivered promptly and were very helpful when it came to returns.

Excellent service. Exactly what I wanted and ... unbelievably ... pencils delivered just over 24 hours after ordering!

people confusing caboodle.co.uk with caboodle.xyz they are 2 seperate sites - trustpilot made aware negative feedback needs to be amended to the correct site

Has wide range of products, they seamed keen on price and delivery arrived as expected nextday. will use again on basis of this order. Thank you

My personal experience is that this company promotes stock on its website that is not actually available. The prices are highly competitive so it probably generates a relatively high volume of relatively low value sales. It takes a customer's money - then does not deliver the product (as the product is not actually for sale). The refund process actually needs to be initiated by the customer - so many people and businesses might not even notice or chase up small value transactions. Caboodle, I would imagine, generates interest income on balances received that are sitting in its accounts, awaiting refund. I won't be using caboodle again - and will be warning others of this unethical approach.

Just checked the topline of their accounts - and this stacks up - lots of cash and liabilities greater than assets. Surely this must be their 'strategy'... best steer clear and hope they disappear!

No warning that items were not in stock at the point of ordering. No initial communication that the order would be delayed. When I enquired about the status of the order, they apologised and promised the items would be with me the next Monday. Still nothing, and no communication from them. I enquired again, and was told that the item was still not available and they had no idea when it would be. Cancelled the order at that point, having wasted two weeks.
Avoid them.

I placed an order for 3 different types of folder, 3 colours on 09FEB15.
Product Code: KF02148 A4 Red - KF02147 A4 Blue - KF02146 A4 Green - KF02148
It clearly stated there were 7 of each available.
An email received today states:- the 3 items on your order have been discontinued. Unfortunately there is no alternative for these items therefore I have requested a refund for the items. Please allow 3-5 working days for this to show in your account.Becky North
Customer Service. Told to refund the credit card immediately. We will see what happens but I have stated that I am charging interest if they do not make the refund.

If everyone did this it would STOP companies like this immediately. The credit card companies should withdraw their services also as they condone these activities as they still make money at the consumers inconvenience and expense.

17FEB15 Two weeks after saying they have no stock of the following products including Green and Red Q Connect Blue Extra Capacity Carry File - KF02146 they still state they have 7 of each in stock. They deliberately mislead individuals stating false product stock to gain pecuniary advantage by deception besides wasting peoples time placing orders that are never met and the inconvenience that is deliberately caused in recovering monies.

They are also involved in making telephone calls contrary to the Data Protection Laws!! Junk calls and making even more of a nuisance.

Ordered goods in October. Almost two months later and several phone calls querying delivery still haven't received goods despite payment being taken at time of order. Now having problems getting refund. No apology either!

found on google, the price was about £1.20 more than Viking but offered free nextday delivery, ordered, came nextday at 11.15am .. happy bunny !
will use again . Steve.