Stormbrew Reviews 3,326

TrustScore 5 out of 5

4.8

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See what reviewers are saying

Rated 5 out of 5 stars

Fantastic service. Great prices. Will use again. Customer service is second to none especially Tammy.

Rated 5 out of 5 stars

Thought I’d give them a gamble because I’ve never heard of them and glad I did put me Tassimo order in on Wednesday and delivered buy Friday there prices are much cheaper than Tassimo and other compa... See more

Rated 5 out of 5 stars

I order Stormbrew every month because I go through a lot of Dolce Gusto pods, and they’ve never let me down. What really impresses me is that every single time I place an order, I get a dispatch email... See more

Rated 5 out of 5 stars

My experience with Storm brew was excellent . Very quick response however delivery was a different matter: I know this is not your fault but Royal Mail gave me 3 different delivery times for the same... See more

Company details

  1. Coffee Store
  2. Coffee Shop
  3. Grocery Store
  4. Internet Shop
  5. Tea Store

About Stormbrew

Written by the company

Stormbrew is a UK based online store specialising in Tea & Coffee. Established in 2011, we have built up a huge variety of blends from various Coffee Pod Manufacturers.

As an authorised seller of Douwe Egberts, Tassimo, Kenco & Dolce Gusto, we can offer the same, if not better, prices as the high street, but delivered to your door.

We pride ourselves on our outstanding customer service and product knowledge, and are continuously on the hunt for new blends and brands to offer you a one stop shop for all your beverage needs!

Check out some of our other categories:

Delivery: FREE standard delivery for orders above £30 (to the UK). Next working day delivery is available, please see checkout to see service available and pricing.

Returns: We offer a 30 Day money back return policy on items returned in their original condition.


Contact info

4.8

Excellent

TrustScore 5 out of 5

3K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 66% of negative reviews

Typically replies within 1 month

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Rated 5 out of 5 stars

Fantastic service

Fantastic service. Great prices. Will use again. Customer service is second to none especially Tammy.

30 March 2026
Unprompted review
Rated 1 out of 5 stars

Avoid !

If you're planning to work for this company you must remember. You work All bank holidays, no Christmas bonus, and overtime is paid at the normal rate. They say they want you to go above and beyond, but give nothing in return.
I was rushing to catch my bus when I overheard my manager say that "few minutes would kill him," despite me coming in early every day for few months.
On Easter bank holiday, not even a single chocolate egg for the workers. During the winter, it's freezing cold, and on hot days, it’s unbearably hot.

1 December 2025
Unprompted review
Rated 5 out of 5 stars

What Internet Shopping Should Be!

Normally order Lavazza A Mio Modo pods from Amazon….My first order from Stormbrew excellent website, more choice, ordered and delivered the next day, better price even with delivery, well packed,will be my go to supplier in future.

20 November 2025
Unprompted review
Rated 5 out of 5 stars

Tassimo pods

My first time of ordering and amazing. Email correspondence was so quick,order placed,and mailed straight away, received by royal mail. Will be ordering again, unfortunately out of stock at the moment. Highly recommend

1 November 2025
Unprompted review
Rated 5 out of 5 stars

Postage was quickly completed

First order for Monin Syrups and beans. What can say order placed at a competitive price. Everything arrived the next day. Wow excellent all round service.

13 October 2025
Unprompted review
Rated 5 out of 5 stars

Always Quick, Always Reliable

I order Stormbrew every month because I go through a lot of Dolce Gusto pods, and they’ve never let me down. What really impresses me is that every single time I place an order, I get a dispatch email within 2 hours and I’m not exaggerating. Their speed and reliability are incredible, and it gives me so much peace of mind knowing I’ll never run out of pods. The quality of the pods is always consistent, and the whole process is seamless from start to finish. I highly recommend Stormbrew to anyone who loves their coffee and wants a hassle free way to stock up, they’ll always be my go to company for Dolce Gusto pods.

10 October 2025
Unprompted review
Rated 5 out of 5 stars

Wow,brilliant

Wow,brilliant. My first order and so impressed
Fast delivery,beautifully packaged,great price. Will definitely order again. Well done 10/10

20 June 2025
Unprompted review
Rated 1 out of 5 stars

Told my item was undeliverable then not heard what is happening

Following an order via Amazon I was informed that my item was undeliverable. I contacted the seller both directly and via Amazon. I was told the matter was being "investigated" and have heard nothing further from them. I asked for a refund, but nothing has happened. I am disappointed at the lack of customer engagement and information. My item couldn't be delivered; it should be a simple matter of refunding me. I shouldn't have to be kept waiting with no updates as to what is happening. I shall not be purchasing from Stormbrew again. Terrible customer service.

8 May 2025
Unprompted review
Stormbrew logo

Reply from Stormbrew

Hi Janice,

We are truly sorry for the frustration and inconvenience caused by this experience.

When we were informed that your parcel was undeliverable, we immediately began investigating with the courier to confirm whether it would still be delivered. In some cases, items marked as undeliverable do end up arriving, which is why we needed time to confirm the final status before proceeding.

You contacted us on Thursday, 08/05/2025, and we issued your refund on Monday, 12/05/2025.

We sincerely apologise for the delay and the lack of communication during this time. Your feedback is greatly appreciated and will help us improve our service.

Kind regards
Stormbrew

Rated 1 out of 5 stars

Appalling Customer Service

I've been regularly ordering from Stormbrew since 2022 however when I went to place my latest order their website stated that the order can't be shipped to my address and wouldn't let me place the order.
When I contacted Stormbrew they said it was because they had started using Amazon Couriers instead of Royal Mail and told me to try place the order and they would change it to Royal Mail delivery.
I explained to them again that their website would not let me place the order but I've heard nothing more from them.
Luckily I've managed to find an alternative supplier that is cheaper!
Avoid Stormbrew and buy elsewhere!

1 May 2025
Unprompted review
Stormbrew logo

Reply from Stormbrew

Hi,

We are truly sorry for the inconvenience and frustration this situation has caused, especially as a loyal customer.

Unfortunately, it appears that your last two messages were mistakenly filtered into our spam folder, which is why you didn’t receive a response. Please accept our sincere apologies for this and for the lack of communication — this was certainly not intentional.

We’ve now asked our IT team to investigate the issue preventing orders to your address, and we’ll be in touch with an update as soon as we have more information.

Thank you again for bringing this to our attention, and we’re very sorry for the trouble you’ve experienced.

Kind regards,
Stormbrew

Rated 1 out of 5 stars

descaling tablets

Purchased some descaling tablets for my coffee machine, the quality is terrible and they don't do the job there supposed to and leave loads of white flakes in the water, seller wasn't intrested and didn't offer any solution, very disappointed and would not use again

14 March 2025
Unprompted review
Rated 1 out of 5 stars

No response on job application

Applied to a job at Stormbrew a few months ago, seemed like it would be a great role. Received no acknowledgement or response whatsoever despite taking the time to apply. This does not seem professional at all. I think they should lead by example and at least tell applicants if they are unsuccessful. To hear nothing at all was disappointing.

30 January 2025
Unprompted review
Rated 1 out of 5 stars

Non Existent Customer Service

Got my order wrong. Despite 8 emails to Stormbrew
( all ignored ) this has still not been resolved. There is no contact number anywhere so you can't call.

So if your order is correct then you're okay. If it's incorrect then Good Luck because they won't respond.

They will probably respond to this review by saying they have no trace of my order or emails. Don't believe it.

Non existent Customer Service

Laughable and predictable reply.

10 February 2025
Unprompted review
Stormbrew logo

Reply from Stormbrew

Hi Carl,

I hope you're doing well. We’ve checked our inbox and, unfortunately, we haven’t received any emails from you. Could you kindly let us know where you contacted us from? This will help us track down the issue. You can contact us by sending email to info@stormbrew.co.uk and my colleagues will be happy to assist you.

Looking forward to your response!

Best regards,
Stormbrew

Rated 5 out of 5 stars

Stormbrew

Thought I’d give them a gamble because I’ve never heard of them and glad I did put me Tassimo order in on Wednesday and delivered buy Friday there prices are much cheaper than Tassimo and other company’s will defo be using these in the future she’ll
Of a lot cheaper than shops as well

28 February 2025
Unprompted review
Rated 5 out of 5 stars

Great coffee pod service

Good range of coffee pods available that are in boxes of 36 that I find better than being supplied in lesser numbers. The pods are well priced & delivery was on the date advised. Great service. Thank you. I will certainly use Storm brew again.

8 January 2025

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