BuyBackTronics.com Reviews 

2,189
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Evaluating 604 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently highlight the excellent service, noting the straightforward and simple process for selling items. Many people appreciate the fair and competitive pricing offered, often finding it superior to other options. The payment process is frequently praised for being quick and as expected, with funds often deposited swiftly, ensuring a smooth and efficient user experience. However, some customers noted discrepancies between initial quotes and final offers, with prices sometimes significantly reduced due to differing item condition assessments. A few others also felt that processing times could be longer than advertised, leading to delays in updates or payments.

What people talk about most

Service

Consumers find service to be positive, with many reviewers highlighting great prices, good communication, and... See more

Product

Users describe positive interactions with product, with many reviewers expressing satisfaction with the fair... See more

Price

Reviewers mention positive feedback about price, with many customers reporting fair and competitive pricing,... See more

Payment

Clients share positive opinions on payment, with many reviewers highlighting prompt and quick payouts, often... See more

User experience

People report positive experiences with the user experience, often describing the process as easy, seamless,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

This company’s 5-star average rating is absolutely well-earned. They promise big and keep every promise. They made a much higher offer than any other company and didn’t pull any “gotchas” to try to we... See more

Company replied

Rated 5 out of 5 stars

This gave me an opportunity to get some residual value from my Series 7 watch as I upgraded to 11. Despite some trouble with decommissioning the old watch, John Y stayed with me until it was figured... See more

Company replied

Rated 5 out of 5 stars

Well designed process. Easy to follow instructions and the eCheck option worked out well. Got my payment quickly. Unrelated, trying to complete this this review, starts with clicking a link in Buy... See more

Rated 5 out of 5 stars

This is the second high value transaction with BuyBackTronics. The communication is fantastic, you're kept in the loop at every step. The processing of items and payment is smooth both times. I absolu... See more

Company replied


Company details

  1. Electronics Store
  2. Cell Phone Recycling and Unlocking Service
  3. Cell Phone Store
  4. Computer Store

About BuyBackTronics.com

Written by the company

About BuyBackTronics

Since 2018, BuyBackTronics has helped customers throughout the United States sell electronics for cash through a simple online and mail in process. With hundreds of thousands of successful transactions completed, we’ve built a system that is transparent, consistent, and easy to use.

Get an instant quote online, ship your device for free, and get paid quickly. Whether you’re upgrading your iPhone, selling your MacBook, trading in a GPU, or cashing out a gaming console, we make the experience straightforward from start to finish.

Why Customers Choose BuyBackTronics

We focus on competitive pricing, clear communication, and reliable service. Here’s what sets us apart:

  • Free Inbound Shipping – No hidden fees. We cover the cost of sending your device to us anywhere in the United States.
  • 14 Day Price Guarantee – Lock in your offer and protect your quoted price.
  • Flexible Payment Options – PayPal, eCheck, Check, Gift Cards, or Virtual MasterCard.
  • Competitive Market Based Pricing – Clear grading standards and consistent evaluations.
  • Optional Shipping Kits – Secure packaging available for added convenience.
  • Expedited Processing – Faster turnaround available when needed.
  • Real Time Updates – Stay informed throughout the entire process.
  • No Obligation Offers – You are never pressured to proceed.

Bulk BuyBack

We also work with schools, companies, and organizations throughout the United States looking to sell devices in volume. Whether you are managing an IT asset refresh cycle or upgrading business laptops, smartphones, and company issued devices, we provide competitive bulk buyback quotes and streamlined online processing.

What We Buy

We purchase a wide range of electronics, including:

  • Smartphones – iPhone, Samsung Galaxy, Google Pixel, and other Android devices.
  • Laptops and MacBooks – Apple and Windows models.
  • Desktop Computers – iMac, Mac Studio, Mac Mini, and Windows desktops.
  • Gaming Consoles and Handheld Systems – PS5, Xbox, Nintendo Switch, Steam Deck, ROG Ally, Lenovo Legion Go, MSI Claw, and more.
  • GPUs and Graphics Cards – NVIDIA, AMD, and Intel.
  • Cameras – DSLR and mirrorless models.
  • Tablets and iPads – Surface, Galaxy Tab, Pixel Tablet, Lenovo, and more.
  • Drones – Popular DJI models and other major brands.
  • Smartwatches and Wearables
  • Audio Equipment
  • VR Headsets

Get your instant quote today and turn your used tech into cash with BuyBackTronics.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

2K reviews

5-star
4-star
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2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 95% of negative reviews

Typically replies within 24 hours

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4.6

All reviews

(2,189)

597 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

BuyBackTronics process was quick and…

BuyBackTronics process was quick and easy, and payment was quick. Will use again!

7 March 2026
BuyBackTronics.com logo

Reply from BuyBackTronics.com

Hey Michael,

Thank you for the review and welcome to your very first experience selling to BuyBackTronics.com. 🎉

Thrilled to hear everything came together just as promised.

Appreciate you choosing our service and we look forward to working with you again.

Cheers,
The BuyBackTronics.com Team

Rated 5 out of 5 stars

Fast turn over

Fast turn over, great price and even better communication. Money promised was electronically deposited. A+ all around.

5 March 2026
BuyBackTronics.com logo

Reply from BuyBackTronics.com

Hey Kevin,

Thank you for taking the time to leave us such a great review, the team will definitely appreciate this one. 💙

Thrilled to hear we were able to deliver across the board, especially on your very first experience with us.

Appreciate you choosing BuyBackTronics.com and remember to consider us when selling your tech in the future.

Cheers,
The BuyBackTronics.com Team

Rated 1 out of 5 stars

8+ days and no action

8+ days and no action. Called and was not helped. Horrible experience just waiting around.

5 March 2026
BuyBackTronics.com logo

Reply from BuyBackTronics.com

Hey Omar,

Thank you for your feedback, and we sincerely apologize for the delay.

We did experience a spike in incoming volume which impacted our turnaround times. While we aim to process devices much sooner, turnaround can occasionally fluctuate depending on daily intake.

To keep customers informed, we send proactive updates as soon as items are received if we anticipate delays. That said, we understand how frustrating it is to wait and we fell short of expectations here.

Looking at your trade-in, it was completed on the 7th business day. While not the level of speed we strive for, we recognize this did not meet your expectations, especially for a first experience.

We truly regret that and hope you will consider giving us another opportunity in the future.

Best,
Ian
Customer Success | BuyBackTronics.com

Rated 5 out of 5 stars

Great experience no issues

Great experience no issues
Highly recommend

4 March 2026
BuyBackTronics.com logo

Reply from BuyBackTronics.com

Hey there,

Thank you for the review. 🫶

Glad you enjoyed your first experience with us.

Truly appreciate the recommendation and look forward to working with you again soon.

Cheers,
The BuyBackTronics.com Team

Rated 5 out of 5 stars

The experience was seamless

The experience was seamless. Sent them the MacBook with the shipping label provided by them. In a few days I got a digital check for the initial agreed amount. Super happy with how smooth it went. 10/10.

4 March 2026
BuyBackTronics.com logo

Reply from BuyBackTronics.com

Hey Bob,

Thank you for taking the time to leave us a review. 💙

The seamless experience you mentioned is exactly what we strive to provide, love that it showed through in your very first experience selling to us.

Apprecaite for giving us the opportunity and we look forward to your future trade-ins with us.

Cheers,
The BuyBackTronics.com Team

Rated 5 out of 5 stars

Was easy to complete the transaction

Was easy to complete the transaction. Turn around time was good.

19 March 2026
Unprompted review
BuyBackTronics.com logo

Reply from BuyBackTronics.com

Hey Barb,

Thank you for the review. 💙

Easy is exactly what we like to hear.

Glad everything came together smoothly and the turnaround worked well for you.

Appreciate you choosing us and we look forward to working with you again!

Cheers,
The BuyBackTronics.com Team

Rated 5 out of 5 stars

BuyBackTronics - Superior Service

BuyBackTronics is a true standard of customer service excellence. I sent them a working laptop that got significantly damaged in transit. BuyBackTronics filed an insurance claim with the shipping company on my behalf for the damage. They took care of everything.

The shipper denied the claim several times claiming it was my fault for inadequate packing. From the clear and detailed photos BuyBackTronics sent me the package was clearly damaged in transit. The original packing was absolutely perfect.

BuyBackTronics quickly rose to my defense and appealed the shippers denial of claim a number of times, escalating the appeal each time. BuyBackTronics stayed with the process and finally, after nearly three months persistence on my behalf, the shipper agreed to pay the claim. I have never seen a company stand behind a customer as aggressively as BuyBackTronics did for me.

They kept me informed all along the way. They were always quick to respond. They were always polite and patient. They have "customer service" truly figured out. A special and sincere shout out to Customer Experience Specialist, "Shiana" who was absolutely remarkable. I can say without one single doubt that BuyBackTronics is a 101% legit, caring, and honest business. I am very impressed and thankful with what they did for me. Go for it!

27 March 2026
Unprompted review
BuyBackTronics.com logo

Reply from BuyBackTronics.com

Hey Andy,

Wow, now that’s a thorough review, thank you for taking the time. The support and claims team will really appreciate this one. 💙

While situations like this are rare, packages can occasionally be mishandled in transit. In those instances, you can expect the team to step in, file the claim, and stay on it, following up and escalating as needed until it’s resolved.

Really means a lot that you took notice of the effort and persistence from the team.

And of course, thank you for your patience and cooperation throughout the process.

We appreciate you choosing us and look forward to working with you again.

Cheers,
The BuyBackTronics.com Team

Rated 5 out of 5 stars

Another smooth transaction

This is my third time using Buybacktronics and it was another smooth transaction. I got the full amount promised. It took just less than a minute to get the quote and shipping label. The offer price was not much less than what I would have netted on Swappa and I don't have to deal with buyer's remorse or scams.
They are really easy to contact. I had a question about shipping so I called them and was connected to someone quickly. In a previous transaction, they responded to my email same day.

26 March 2026
Unprompted review
BuyBackTronics.com logo

Reply from BuyBackTronics.com

Hey Bingster,

Thank you for the wonderful review and welcome back! 💙

Always great to see a returning customer, especially on your third transaction with us.

Glad to hear everything came together once again, from quick quoting to fast communication. That’s exactly the experience we aim to deliver every time.

And you’re absolutely right, avoiding the hassle and sometimes even the risks of listing a device on your own is a big part of what we offer. It’s just a completely different level of convenience and effort.

Appreciate your continued support and we look forward to the next one.

Cheers,
The BuyBackTronics.com Team

Rated 5 out of 5 stars

Excellent Service

Wonderful company to do business with. I was very impressed and pleased with BuyBack Tronics amazing service. They were in touch from the time the phones shipped to when they were received and the funds were paid immediately.

18 March 2026
Unprompted review
BuyBackTronics.com logo

Reply from BuyBackTronics.com

Hey there,

Thank you for taking the time to leave us a review. 😊

Thrilled to hear we were able to impress you overall.

Great to hear the communication stood out, keeping customers informed every step of the way is something we take pride in.

We look forward to your future trade-ins with us.

Cheers,
The BuyBackTronics.com Team

Rated 5 out of 5 stars

The shipping and check out time

The shipping and check out time of my old surface was quick and the payment very fast as well.

4 March 2026
Unprompted review
BuyBackTronics.com logo

Reply from BuyBackTronics.com

Hey Donald,

Thank you for the review. 😊

Glad to hear everything moved quickly, just how it should be.

The idea is to always deliver on the promises we make, no excuses.

We appreciate you choosing to do business with us and look forward to working with you again in the future.

Cheers,
The BuyBackTronics.com Team

Rated 5 out of 5 stars

What an amazing experience

What an amazing experience. Very responsive, professional, and honest. Telling all my friends about them, you rock!

Thank you!

25 March 2026
Unprompted review
BuyBackTronics.com logo

Reply from BuyBackTronics.com

Hey Anthony,

Love the review! 💙

Always great when the effort we put in behind-the-scenes to make this process work as intended is noticed.

Really appreciate you choosing to do business with us, and even more so for spreading the word to your friends.

We look forward to working with you, and them, in the future!

Cheers,
The BuyBackTronics.com Team

Rated 5 out of 5 stars

BuyBackTronics is the Real Deal!

I couldn't be more pleased with my MacBook Pro trade-in to BuyBackTronics. As a professional photographer, I need the most powerful workstation I can buy. Every year I buy the latest MacBook Pro Max, and for the last three years I have sent my old machine to.BuyBackTronics. Their offer was higher than any other company that takes trades and nearly twice that of what Apple offered me. Note that my previous MacBook Pro M4 Max cost over $4,000, so the likelihood of finding a buyer on Craigslist or Facebook Marketplace was remote and possible dangerous! BuyBackTronics not only gave me the best offer - they actually paid me the same price they quoted when they received my MacBook Pro!

25 March 2026
Unprompted review
BuyBackTronics.com logo

Reply from BuyBackTronics.com

Hey ArmyUSA,

Wow, now that’s a thorough review, thank you for taking the time. 🙌

Always great to see a returning customer, especially with devices like your MacBook Pro Max.

Something that’s really unique with services like ours is the simplicity, you get an upfront offer, pack your device, ship it out, and let us handle the rest. It’s a completely different selling experience compared to trying to sell a device yourself.

As you’ve experienced, when a device is described accurately, you can expect to be paid exactly what was quoted, without surprises, and that’s a promise.

Appreciate your continued support and we look forward to the next one!

Cheers,
The BuyBackTronics.com Team

Rated 5 out of 5 stars

Exactly as advertised

Like most people, I was a little hesitant to sell my phone online but my experience was easy and exactly as advertised. I rated my phone as in 'Good' shape and my offer was accepted and payment was sent quickly.

25 March 2026
Unprompted review
BuyBackTronics.com logo

Reply from BuyBackTronics.com

Hey Max,

Thank you for taking the time to leave us a review, and we completely understand the initial hesitation. 💙

Glad to hear everything worked out exactly as promised.

Kudos on the accurate description as well, especially on your very first trade-in with us, it really does make all the difference.

We appreciate you giving our service a try and look forward to working with you again in the future.

Cheers,
The BuyBackTronics.com Team

Rated 5 out of 5 stars

Great Customer Service…

This gave me an opportunity to get some residual value from my Series 7 watch as I upgraded to 11. Despite some trouble with decommissioning the old watch, John Y stayed with me until it was figured out and completed. Great customer service which you don't find in every case these days. I recommend working with this company.

23 March 2026
Unprompted review
BuyBackTronics.com logo

Reply from BuyBackTronics.com

Hey Fred,

Thank you for taking the time to leave such a thoughtful review. 🙌

Really glad we were able to help you get value out of your Series 7 as you upgraded, and even more so that John was able to stay with you and see things through until everything was sorted.

Appreciate the recommendation and thank you for choosing to work with us. We look forward to helping you again in the future.

Cheers,
The BuyBackTronics.com Team

Rated 5 out of 5 stars

Quick and trustworthy

16 March 2026
Unprompted review
BuyBackTronics.com logo

Reply from BuyBackTronics.com

Hey Preetham,

Thank you for the review. 🙏

Short, but says everything someone considering us needs to know.

Appreciate you choosing to do business with us and we look forward to your future trade-ins.

Cheers,
The BuyBackTronics.com Team

Rated 5 out of 5 stars

BuybackTronics

BuybackTronics, went above to help get my electronics looked at quickly. They also got me paid on my electronics very quickly. Their customer service is fast responding and very courteous as well!! Thanks you!

18 March 2026
Unprompted review
BuyBackTronics.com logo

Reply from BuyBackTronics.com

Hey Kelly,

Thank you for the kind words, the customer support team 🎧 will especially appreciate this one.

Glad we were able to help move things along quickly and get you paid without delay.

Great to hear the communication stood out as well, that’s something we take a lot of pride in.

Appreciate you choosing us and we look forward to working with you again.

Cheers,
The BuyBackTronics.com Team

Rated 5 out of 5 stars

I have used their service numerous…

I have used their service numerous times. The payouts are always fair and payment is always received the next day. Honestly no complaints or issues. Pricing has always been competitive with other electronic re-sellers.

16 March 2026
Unprompted review
BuyBackTronics.com logo

Reply from BuyBackTronics.com

Hey Gregory,

Welcome back and thank you for taking the time to leave us a review. 🙏

Great to hear you’ve consistently found the payouts fair and the process reliable each time, especially that next day payment.

In fact, most times we aim to process payments the very day the device is inspected.

Really appreciate your continued support.

We look forward to your future trade-ins with us.

Cheers,
The BuyBackTronics.com Team

Rated 5 out of 5 stars

Easy process as long you describe your…

Easy process as long you describe your item well they will pay the amount mention. I recommend Buybacktronics.com
I am a satisfied costumer. Thank Buybacktronics.com

24 March 2026
Unprompted review
BuyBackTronics.com logo

Reply from BuyBackTronics.com

Hey Richardo,

Thank you for the review and welcome to your very first experience selling to BuyBackTronics.com. 🎉

Glad to hear everything went smoothly, accurate descriptions really do make all the difference.

Appreciate the recommendation and happy to have you as a satisfied customer.

We look forward to working with you again in the future

Cheers,
The BuyBackTronics.com Team

Rated 5 out of 5 stars

Trustworthy buy-back firm

So overall it was a good experience with transparency, lots of detail, etc. While you knocked the grade on my MacBook Air down one notch, you explained why and I felt that was fair. I also had priced it at both "good" and "fair" and while I thought it was good, I noted the "fair" price and that's what you offered so it wasn't just like an arbitrary cut.

The one area for improvement is a little quicker turnaround but there you did communicate that you were running behind and it was within the new time you had promised.

Payment was prompt and as expected.

Also, I had compared your price to prices on eBay and after taking into account the cut eBay would take, your price was very good for a more convenient option for selling my device.

Will use you guys again!

13 March 2026
Unprompted review
BuyBackTronics.com logo

Reply from BuyBackTronics.com

Hey Eric,

Thank you for taking the time to leave such a thoughtful feedback. 🙏

While the intent is always to honor every initial quote we provide, in some cases a condition downgrade is necessary. As you experienced, when that does happen, it’s always paired with a thorough explanation and, if needed, the option to request photos for added clarity. It’s our way of keeping the process transparent and allowing you to make a confident decision before accepting any amended offer.

Regarding the turnaround time, we hear you. It’s something we are actively working on improving, and you can expect a noticeably quicker experience the next time you trade-in with us.

And we couldn’t agree more, this is one of the most convenient ways to sell your unwanted tech.

We appreciate you choosing us, and we’ll see you on your next trade-in.

Cheers,
The BuyBackTronics.com Team

Rated 5 out of 5 stars

Great Service

Professional, great communication and speedy service! Will def use again.

11 March 2026
Unprompted review
BuyBackTronics.com logo

Reply from BuyBackTronics.com

Hey Sandi,

Thank you for the review. 😊

Glad everything came together smoothly and that the experience met expectations.

Appreciate you choosing us and we look forward to working with you again!

Cheers,
The BuyBackTronics.com Team

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