The ButterflyMX support team is always super responsive and helpful whenever we have a question or concern. They reply to my emails right away. They also reach out periodically to make sure everything... See more
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Review summary
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What people talk about most
Based on these reviews
Had a question about customizing access. Quick response, effective solution. Our rep (Lance Tamayo) is smart and personable. He was available by email and follow-up phone call. He listened, solved our... See more
Company replied
I manage a ton of properties across Chicago, and whenever I need to reccommend to a client what intercom service to utilize, I always say ButterflyMX. Easy user interface, reliable system, great suppo... See more
Company replied
We absolutely LOVE Butterfly MX. This has been a game changer for our business. The team is super helpful and went above and beyond with every aspect of communication. I would 100% recommend you get i... See more
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Company details
Written by the company
ButterflyMX is your complete property access solution, providing a secure, convenient, and affordable way to manage and grant access on the go. Empower your tenants and building staff to open doors, gates, and elevators with a smartphone and ensure they never miss a visitor or delivery. Enjoy easy installation and cut costs by eliminating building wiring and in-unit hardware, and save time by integrating with popular access control and property management systems. Join the 6,500+ multifamily, commercial, gated community, and student housing properties that have made access simple with ButterflyMX. To learn more, please visit www.butterflymx.com or call (800) 398-4416.
Contact info
44 West 28th Street, 4th Floor, 10001, New York, United States
- (800) 398-4416
- sales@butterflymx.com
- www.butterflymx.com
4.0
Great
55 reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
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Excellent Experience with ButterflyMX
Dealing with ButterflyMX is an absolute pleasure. They provide excellent customer service while deploying amazing technology. I'm so glad to be a ButterflyMX customer. The digital intercoms has been an amazing amenity that we added to our Residential Properties across NYC.
10 June 2025
Unprompted review
Reply from ButterflyMX
Thank you so much for the kind words! We’re thrilled to hear that ButterflyMX has been a valuable addition to your properties across NYC. It’s our goal to make access simple and seamless, and we’re pleased that our video intercoms have helped enhance the resident experience. We truly appreciate your partnership and look forward to continuing to support your team!
ButterflyMX is easy to set up and use!
9 June 2025
Unprompted review
Reply from ButterflyMX
Thanks, Gabriel! We're glad you're enjoying the system.
Review: Entrance Intercom System
Review for an entrance intercom system for a small building. Overall, it is a mixed bag. Prompt customer service. Dashboard interface works for HOA needs and app easy for all tenants. Much better than other systems we have had. However, sometimes the system just does not work. For no apparent reason. And we don't know about it until a delivery is missed or a friend calls a tenant. Also, we have had to reset the system several times as we lose the internet connection. For now, we are satisfied given our prior experiences.
9 June 2025
Unprompted review
Reply from ButterflyMX
Thanks for taking the time to share your honest feedback. We’re glad to hear that the dashboard and mobile app are meeting your needs and that our support team has been responsive, but we also recognize how frustrating those unexpected connection issues can be.
We would be happy to take a closer look and help troubleshoot the connectivity issues at your property. Please call us at (800) 398-4416 or email support@butterflymx.com, so we can work together to help resolve any issues. Thanks!
Highly Reccommended
I manage a ton of properties across Chicago, and whenever I need to reccommend to a client what intercom service to utilize, I always say ButterflyMX. Easy user interface, reliable system, great support team when in need of help. Very happy with BMX.
9 June 2025
Unprompted review
Reply from ButterflyMX
Thanks so much for the kind words and for trusting ButterflyMX with your clients across Chicago! We’re thrilled to hear that our user interface, reliability, and support team have made a difference for you. It means a lot to know we’re your go-to recommendation. We’ll continue to work hard to earn that trust every time!
2 days after I signed up for the app I…
2 days after I signed up for the app I get a Google critical security alert that the password for the app has been compromised. I also read online that the sell your data. If my password has been compromised after 2 days then their security sucks. It was a complex password, not used before in other apps.
13 May 2025
Unprompted review
Reply from ButterflyMX
Thank you for taking the time to share your feedback. We take security very seriously at ButterflyMX and are sorry to hear that you received a security alert from Google.
To clarify, ButterflyMX has not experienced a data breach. If your password was compromised, it may have been exposed through another source. Additionally, we do not sell user data—our privacy policy outlines our commitment to protecting your personal information, and we take that commitment seriously.
As a best practice, we strongly recommend enabling two-factor authentication on all your accounts to add an extra layer of protection. If you have any concerns or need assistance, please don’t hesitate to reach out to our support team by emailing support@butterflymx.com or calling (800) 398-4416. We’re here to help.
~ The ButterflyMX Team
Failed attempt to re-invent to doorbell.
Butterfly seem to have achieved the amazing feat of re-inventing the wheel so the wheel doesn't turn around.
This system does not fulfil the basic functions of a normal doorbell ie alerting all residents that there is someone at the door.
The company urgently needs to make it possible for one listing to call multiple cellphones simultaneously.
Until it does so, you would be well-advised to avoid this expensive fiasco.
16 May 2025
Unprompted review
Reply from ButterflyMX
Thank you for your feedback, and we’re sorry to hear about your experience!
ButterflyMX was designed to enhance property access by letting residents open doors, gates, and garages from their smartphones, wherever they are. We'd like to better understand your request for calling multiple phones simultaneously.
Please reach out to our support team by calling (800) 398-4416 or emailing support@butterflymx.com so we can look into this further for you.
Thanks,
ButterflyMX
Five Stars
We’ve implemented ButterflyMX across our portfolio of mixed-use properties, and the experience has been excellent. The system is incredibly easy to use and has significantly improved convenience for both residents and vendors. From secure package deliveries to seamless guest access, it’s been a major upgrade to the overall resident experience.
The ButterflyMX team has also been fantastic to work with—responsive, knowledgeable, and committed to supporting our needs throughout the rollout and beyond. I highly recommend ButterflyMX for any property looking to modernize access control and enhance resident satisfaction.
14 May 2025
Unprompted review
Reply from ButterflyMX
Thank you so much for the thoughtful review! We’re thrilled to hear that ButterflyMX has made such a positive impact across your portfolio. It’s great to know the system is improving convenience for residents and vendors alike, and we’re especially proud to hear our team has been a helpful partner throughout the process. We appreciate the recommendation and look forward to continuing to support your properties!
Works intermittently
Works intermittently. Unreliable. For the past week, i have not been able to unlock the door, even though the app says unlocked. Butterfly personnel told me the problem was the building and not their app. I complained to building management, and they tried the system and it worked for them. It also worked for the super. But it did not work for me. The old pushbutton system was always reliable.
5 May 2025
Unprompted review
Reply from ButterflyMX
Hi Jerry,
Thanks for sharing your experience. We’re sorry to hear you’ve been having trouble, it's not the experience we want anyone to have with ButterflyMX.
We’d love to take a closer look to get this resolved. Please reach out to our support team at support@butterflymx.com or by calling (800) 398-4416 with details like your device type, app version, and any error messages you’ve seen. We’re committed to making this right and helping you get the reliable access you deserve.
~ The ButterflyMX Team
Overpriced and misleading ads.
The ads posted online say their products are affordable and easy to install. ButterflyMx is neither. For a small system for a 3,500 sq. ft. warehouse with two exterior doors, one 14 foot overhead door and two windows, I was quoted $3,000 plus $2,000 for install. To get this quote you have to make an appointment to Zoom with a sales rep. Overpriced and not easy yo install.
29 January 2025
Unprompted review
Reply from ButterflyMX
Hi Travis,
We appreciate you taking the time to share your experience. At ButterflyMX, we strive to provide high-quality, feature-rich access control solutions that simplify property management and enhance security.
Our pricing reflects the value of a fully integrated system that includes cloud-based access management, mobile app functionality, and ongoing software updates to ensure a seamless experience. While installation costs vary based on property needs and location, we work with a nationwide network of professional installers to ensure a smooth setup.
We understand that our approach may not be the best fit for every property, and we’re always looking for ways to improve. If you have any other questions or comments, we’d love to hear from you. Please feel free to contact our team by calling (800) 398-4416, ext 1, or emailing sales@butterflymx.com
Thank you again for your feedback!
ButterflyMX
Butterlfy MX is terrible
Butterlfy MX is nothing but a spy device for landlords. It is TERRIBLE and often fails. The post office can't get in and neither can you when it keeps telling you you have no WiFi. Unlike a normal intercom, it rings one phone so you cant even answer a delivery for your roommate--only their phone rings. The video is nonsense--screen captures are never correct. You can't swipe your phone in winter without taking off gloves and even then it often fails. Very UNSAFE since you have to stand there waving your phone around even before you get near the door, and the door stays open 10 seconds no mater who is following you. No way to contact them with issues either. It is marketed as a landlord spy device. "Do you have illegal tenants...?' Tenants hate it.
24 December 2024
Unprompted review
Reply from ButterflyMX
Thank you for sharing your feedback. We’re sorry to hear about your frustrations and want to address your concerns. At ButterflyMX, our goal is to make access easier and more secure for everyone, and we take tenant feedback seriously as we continuously improve our products.
We want to clarify a few points to ensure you have the best possible experience:
• Connectivity Issues: The intercom requires a stable internet connection to function properly. If you’re experiencing repeated connectivity problems, checking with your property management team or internet provider might be helpful to ensure the WiFi signal is strong near the entryway.
• One Phone Ringing: We designed the system to prioritize personal privacy by ringing only the phone associated with a particular resident. However, we understand this feature may not work for everyone, and we’re exploring options to enhance flexibility for shared living situations.
• Winter Usability: We recognize the challenge of using smartphones in cold weather. Our system also supports key cards, key fobs, PIN codes, and virtual keys, which can be entered without removing gloves. We'd be happy to assist if you’re encountering issues with these features.
• Security Concerns: Your safety is our top priority. The door timer and access logs are adjustable by property managers, and we encourage you to share your concerns with them directly to ensure the system is optimized for your property.
• Support Accessibility: We apologize if you’ve had difficulty reaching us. While property managers handle most on-site troubleshooting, you can contact our support team by calling (800) 398-4416 or emailing support@butterflymx.com.
Lastly, regarding the claim of being a “spy device,” ButterflyMX is designed with strict privacy policies in place. Any data collected is used solely to enhance functionality and security, and we work hard to ensure transparency and compliance with privacy regulations. Here's a link to our privacy policy with more information: https://butterflymx.com/privacy-policy/
We’re committed to improving our system and your experience. If you’d like to provide more details or work directly with us to address these issues, please don’t hesitate to reach out. You can call us at (800) 398-4416, ext. 3 or email support@butterflymx.com
Thank you again for your feedback.
As a consumer
As a consumer, I like being able to use it for entry to my building. However, people should know that if your building/internet wifi server is down, ButterflyMX will not WORK. This can happen often. In those cases, I always keep my old school keys with me just in case.
27 February 2024
Unprompted review
Reply from ButterflyMX
Thank you for your feedback! We’re glad you find ButterflyMX convenient for building access. You’re correct that the system relies on a stable internet connection to function, and we understand how frustrating outages can be.
While we aim to provide a reliable and seamless experience, we encourage keeping a backup like traditional keys for peace of mind during internet or power issues. We also recommend letting your property manager know about any persistent internet problems so they can address them.
If you ever need assistance or have additional feedback, feel free to call us at (800) 398-4416, ext. 3, or by emailing support@butterflymx.com. We appreciate your input as we continue improving!
Absolutely thrilled with Butterfly MX
Absolutely thrilled with Butterfly MX! Their innovative approach to smart intercom systems has been a game-changer for my property. The user interface is intuitive, making it easy for both residents and guests. The added security features give me peace of mind, and their customer service has been top-notch. It's evident that Butterfly MX is at the forefront of modern property tech. Highly recommend! 🦋👌
25 July 2023
Unprompted review
Reply from ButterflyMX
Thank you so much for your kind words! We’re thrilled to hear that ButterflyMX has been a game-changer for your property and that you’re enjoying the intuitive interface and added security features. Providing peace of mind and ease of use for both residents and guests is exactly what we strive for.
We’re especially glad you’ve had a great experience with our customer service team—they’re here to help. Your recommendation means the world to us, and we’re excited to continue delivering innovative solutions for you.
Thanks again for your support! 😊
Our building loves ButterflyMX's video intercom
We love our ButterflyMX. We installed their video intercom in a 32-unit apartment building we own and manage in Chelsea, New York City. It provides simple and secure access for our residents and visitors via a mobile app or PIN codes. All calls are sent to a smartphone app, so our residents never miss deliveries or visitors. ButterflyMX has the best reviews and features, and their local representative guided us through the process from inquiry to installation. Their support is excellent and easy to reach. We highly recommend it to other apartment buildings looking to improve property access.
6 April 2023
Unprompted review
Reply from ButterflyMX
Thank you so much for your wonderful feedback! We’re thrilled to hear that ButterflyMX has been a great solution for your 32-unit building in Chelsea and that it’s made access simple and secure for your residents and visitors. Ensuring residents never miss a delivery or visitor is one of our top priorities, and we’re so glad the mobile app and PIN codes are working well for you.
It’s also fantastic to know that our local representative and support team made the process smooth from start to finish. Thank you for choosing ButterflyMX!
I love this idea!
I love this idea! I’ve lived in apartments for most of my 20s and having the ability to call up a door dash or Instacart deliveryman is very convenient. I’ve had no issues with the software so far!
8 March 2022
Unprompted review
Reply from ButterflyMX
Thank you for sharing your experience! We’re so glad that ButterflyMX has made managing deliveries more convenient for you—it’s exactly what we designed it for.
It’s great to know the software has been working seamlessly for you, and we’re here to keep it that way. If you ever have questions or need assistance, please don’t hesitate to reach out to us by calling (800) 398.4416, ext 3. or emailing support@butterflymx.com.
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