Butcher & Barlow Reviews 20

Extremely poor service

Charged me the majority of the fees for selling a house when we hadn’t even got to the point of exchanging contracts

Asked for a breakdown of charges did not provide. Invoice received looked like it was simply thrown together

Terrible communication and as a first time solo buyer this gave me a lot of stress and anxiety

Paid this company thousands of pounds they did bare minimum for myself and towards family court, ultimately losing the case constantly asking for hundreds of pounds every other week for no work whatsoever done, the day of final hearing demanding a cost of £650 then heard nothing at all until months later a received a Radom letter which look like a school child had written it demanding once again money. This has now lead to threats against me with bailiffs this firm of lawyers are bullying me Tiffany shoesmith was incompetent, lack communication did not demonstrate any knowledge or assistance on the matter. Lee Hassall is overly persistent and aggressive in his dealings with me trying to obtain final payment which I dispute.

Edit, I will not be contacting you further on this matter I no longer wish to receive threatening correspondence or phone calls from anyone at your firm. I am in the process of filing legal proceedings against you regarding harassment under Lee Hassall and negligent practices under Tiffany shoesmith.

5 months on from our sale and purchase and we’ve just had a HMRC demand and fine for non payment of stamp duty. The solicitor has had it for all this time and I can only assume thought it was a bonus! Unbelievable! Better still there is no rush to resolve it as the solicitor is on holiday so we will have to wait until she gets back!
Update since leaving my review Lynsey has been in touch and is taking steps to correct this issue. So far it looks like it will be fully resolved quite quickly. It took 11 weeks to fully resolve and I have increased the rating accordingly given my experience.

I thaught Hall smith whittingham were bad, but 3 weeks into the process im still trying to get past the ID checks through LEGL, not good so far i now have to drive to a branch to present the same information again!!!

We recently needed to consult a Solicitor regarding an aspect of family law. Upon advice, we booked time with Angela Gleave, of B&B. The whole process was simple and efficient. We found Angela to be easy to talk to, empathetic, extremely knowledgeable and very helpful. She offered sound advice, an alternative perspective and plenty of opportunities to ask questions. We came away feeling far more confident in our ability to manage our situation and shall consult with, and engage Angela to handle our case, should the need arise.

Look they are ok as straight forward solicitors with no risk. They certainly aren't the erin brockovich of this world. In fact trying to get them to engage in your case is almost impossible...it's like they don't want the custom...so weird.

After receiving excellent service previously, on conveyancing and wills, I recommended my daughter use this practice to get some family law advice. We saw solicitor Kevan Hankinson, who we found to be very approachable and who was able to impart a lot of valuable advice. Would definitely recommend this solicitors
Mr Scott

Su Wilson from Frodsham recently handled my house sale and I couldn’t have wished for a smoother experience or transaction. I didn’t have to chase anything up even once and it all went through smoothly in 8 weeks as agreed. I can’t thank Su enough for her hard work and would whole heartedly recommend Butcher Barlow in Frodsham.

Can’t thank Amanda O’hare enough for her support. Due to her efficiency we moved into our new house really quickly. On the day of completion we would not have moved in if it wasn’t for Amanda going the extra mile for us.

Despite saying multiple times, to two different people, they keep getting my name wrong. It’s a simple British name, nothing difficult. Yet they can’t get it right and keep calling me by my middle name. Once is a mistake, twice is incompetent but 3+ is just lazy and disrespectful.

Fantastic service and a great price! Chris Hopkins dealt with will writing and helped after the passing of my dad - cant recommend enough!

We had a fantastic service from Philip and Trish regarding the sale of our property, would definitely recommend and use again if the need ever arose.
Ian and Diane

Avoid at all costs they are absolute charlatans appalling business practices barely fit for purpose….

Reply to generic response…. I tried at the time to resolve issues and got nowhere just aggressive threats so no I won’t be contacting you.

Just my personal experience… ok for simple Will writing but I wasnt happy with another services …..

I am a buyer of an apartment and this is my seller's solicitors firm. I am writing about their office on 413 Bury New Road Prestwich M25.
My solicitor already done everything ready to go and set date of completion on the 5th Nov and this solicitor showed how unprofessional and careless by handling the case poorly as contacted us to tell us his paperwork not completed claiming further documents needed from some source. It was not unforseen to justify their poor performance if they only seeked the documents early in the process. My solicitor and the agency were all shocked and surprised of why wasn't done earlier. This solicitor is absolutely waste of time unresponsible and if was my solicitor I would have demanded full explanation and would definitely go through formal complaint.
So BE AWARE and think twice before instructing them.

I had been recommended by a friend to use Butcher & Barlow and I made the right choice. Kimberley and Laura made the whole process seemless and were always available for any questions that I had. Their business is very open, and I knew each step of the way what was happening and kept updated. I would thoroughly recommend anyone to use them!!

I used Butcher Barlow for two
Separate legal
Issues. The Will making advice and support was completely first class. The solicitor was empathic and understanding and made the process for me a good one. Thank
You

Update: Since raising this review with only 1 star the issue has been resolved and my money refunded so I've updated it to 3 stars (had this been resolved before I needed to raise a 1 start review I would have happily given Butcher and Barlow a 5 star review). Thank you to the team who resolved this for me I wish your accounts receivable team had been empowered to be as solutions orientated as you.

Original Review: 6 months after having closed the transaction I hired them to organise Butcher and Barlow LLP sent me an additional charge due to a mistake they made on their original bill. Since then I've questioned them on it and suggested I shouldn't have to pay for their mistake but rather than admitting fault and honouring the relationship with a longstanding customer then have raised legal action against me for £124. Never trust these bullying con-artists!!!!

First class service again from
Carol Carr & Susan Simm. Highly recommended, have used them before and would use them again

the most apaulding customer service I have ever received
have had to refer them to the ombudsman as well for substandard representation from one of their "trusted" barristers
horrific in court and for owned by a solicitor
after following complaint procedure they ignored the complain and then made harassment phone calls demanding money
avoid them at all costs total charlatans!