HSBC UK Business Banking Reviews 

After booking Zoom appointment I received timely and courteous automated email links and reminders. My consultant (Mr Tappas Datta) emailed me the day before and provided that direct contact for follow up needs.

The call went perfectly and my consultant was able to immediately make the immediate necessary changes to my newly opened business account.

Subsequently I needed to know the account IBAN and he responded within a few minutes to my email with those additional details.

A very pleasant and refreshingly easy process

I popped into HSBC Worthing as there were a couple of businesses on my login which I no longer worked with. I hadn’t been able to remove them myself and so asked if it was possible the team in the branch could help. Simon was extremely helpful and said he’d follow up with head office. A little while later I was contacted by Jodie Reynolds who explained how I could progress, I followed her guidance and the Business Telephone Banking were able to do what I needed. I am very grateful to all I dealt with for their help, guidance and professionalism.

Our business specialist, Katia, had all the details and history of our past conversations to hand. The experience was almost like the old bank manager days, when they really knew you as a business!! We felt supported as a business and Katia has always worked hard to be our voice inside HSBC and updated us throughout. Great customer service!

I was really concerned about sorting out the issue that needed dealing with, but Abbie Streuti put me at ease and made the process very easy for me. I was more than grateful for her help and patience in dealing with me.

I had an excellent experience opening our Community Interest Company business account with HSBC.

A huge thank you to Lola Olaoye and Cynthia Dadzie, who were both absolutely fantastic throughout the process. They were professional, patient, knowledgeable and genuinely helpful, taking the time to explain everything clearly and guide me through each stage.

What really stood out was the personal level of service. I felt supported and kept informed, and they made what could have been a complicated process feel straightforward and stress-free.

As we are at the beginning of an exciting journey with our CIC, having people who genuinely seemed to care about helping us get set up properly made a real difference.

Thank you again Lola and Cynthia for the incredible service. You are both a credit to HSBC Business Banking and I wouldn't hesitate to recommend the team.

Please guys, think twice before applying for a business account with HSBC.
Very disappointing experience with my business account application.

I am already an HSBC personal banking customer and applied to open a business account for my company . HSBC asked me to provide additional proof of my trading address and complete identity verification, which I did.

After spending time providing all the requested documents and completing the verification process, my application was ultimately declined due to credit scoring.

I was not applying for a loan or overdraft. I simply wanted a business bank account for normal business use. I also explained that I have my own brand and plans to develop further brands through my company.

I understand that banks have their own assessment criteria, but I feel HSBC could have handled the application more efficiently and communicated the decision more clearly.

Overall, a very frustrating experience and a lot of time spent on an application that was ultimately declined

Well explained & easy to deal with. Great service & helpful on the phone.

I recently worked with Ben Rogers from the Customer Care Team at HSBC regarding a mandate update, and the experience was fantastic. Ben was professional, proactive, and kept me informed every step of the way. His communication and attention to detail made the entire process seamless. Highly recommended—thank you, Ben!

I REALLY DID NOT WANT TO WRITE THIS REVIEW,
I had a business account with HSBC 17 years ago, which was closed when I got Cancer, The account was closed but the commercial card still continues to send out statements every month no matter how many times I try to stop them, unfortunately I do not have any of my log in details , my phone numbers and emaill addresses have long since changed, and they will not close the card account without these details, which is insane because it is costing them money every month to send statements for an account that does not in real terms exist, doe any one know of any thing I can do ???

I wanted a business loan to buy a van and went to Hounslow branch. Business manager Shobha Gupta manage to help with the loan within few days. She was very professional and friendly. Happy with the service.

After speaking to first telop I was passed to this young gent who was very courteous and well versed in his job, guided me to where I needed and completely put me at ease knowing I had the correct person on the call, many thanks as I was getting stressed over the call but he took that away, many thanks for this man doing a fantastic job and helping me to my task completion

Ashad Ibraimo was incredible at communicating with us and helping get agreements over the line!

I visited Hounslow branch and saw Alpa Jain for business loan. Alpha was very professional and she assisted me with a loan and I was very happy with the service.

Clinton has been exceptionally supportive and helpful throughout out the process. The best customer service i have ever received

I'd always grateful to HSBC for maintaining of my several personal and business accounts over two decades with them and love their excellent customer services. Recently I applied for a business credit card and they took prompt and positive action since I submitted my application. Especially my sincere gratitude and thanks to Ms Bhakti C Bhatt, who took all the initiatives for me in order to complete the entire process very quickly. Appreciate it with their kind help in all aspects of my financial requirements. Thank you.

Vishal has been really helpful for us since he’s been our relationship manager-very understanding of the complexities of running a franchise.

Good clear communication and helpful with my banking needs explained everything in detail
Very happy

Jakia, was very professional and understanding of my Business needs , her customer care was really attentive , and captured my needs !! great asset to HSBC for sure !

I would like to thank Ivy Lau for her patience and support during our visit. She is very experienced and helpful.

Philip eze was great, i was impressed by his service, very helpful, and reach my goals of opening an account.