I received today what I can only describe as exceptional customer service from Kevin. He very quickly took my contact number due to a poor signal my end to ensure continuity of service with my query... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I found Natasha extremely helpful in deal with my query. She was able to assist and confirm the account status after receiving a debt letter we received in error. Natasha also checked the accounts an... See more
Company replied
Saverio was very helpful and explained that a recent systems change had meant a slight delay to them getting back ot me originally. Since we connected he's been super helpful and proactive in get... See more
Company replied
Maria was very helpful. I requested 3 different things. I was hesitated at first thinking it will be a very long phone call because what I was requesting wasn’t easy and they were time consuming. But... See more
Company replied
Company details
Written by the company
We're one of the largest water retailers in the UK and a trusted service provider to over 300,000 business customers. Established in 2008, we have years of experience operating in the competitive water market – longer than any other retailer – and we’re the chosen service provider for businesses and organisations ranging from small corner shops to large industrial estates. Headquartered in Edinburgh, and supported by a dedicated workforce of over 350 people, we offer a comprehensive suite of services including metering and billing, water efficiency support, and innovative water and waste water management solutions. Our forward-thinking approach, coupled with a passion for making a positive difference, goes beyond business transactions alone. We actively contribute to our customers' success, uplift our people, engage with local communities, and foster environmental stewardship. You can find out more about how we’re Naturally Different by visiting our website at business-stream.co.uk.
Trusted by over 300,000 businesses in the UK
Written by the company
- We've been making a positive difference for our customers longer than anyone else.
- But it's not just our expertise that makes us Naturally Different. Since 2020, we’ve helped our customers save over £69million in discounts, and water and energy efficiencies, 5.9billion litres of water and 2.9million kilograms of Co2 emissions. You can find out more about how we’re Naturally Different by visiting our website at business-stream.co.uk/naturally-different.
Contact info
1-3 Lochside Crescent, EH12 9SE, Edinburgh, United Kingdom
- 0330 123 2000
- www.business-stream.co.uk
4.6
Excellent
8K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 98% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Excellent customer service
Excellent customer service. I received a clear and polite response to my request and was guided patiently to resolve my account issue.
28 July 2026
Reply from Business Stream
Thank you for taking the time to leave us your review, We appreciate your feedback. I will pass your comments onto Simon, who i'm sure will be delighted to hear of the service he provided. If you need any further assistance please do not hesitate to contact our customer service team on 0330 123 2000
Excellent Customer Service
The adviser on the phone was lovely and so helpful. Kind and patient, a really lovely person to deal with. Thank you.
28 July 2026
Reply from Business Stream
Thank you for taking the time to leave us your review, We appreciate your feedback. I will pass your comments onto Lee, who i'm sure will be delighted to hear of the service he provided. If you need any further assistance please do not hesitate to contact our customer service team on 0330 123 2000
Refund Query
The representative Dorsey was extremely helpful and efficient. Very impressed
28 July 2026
Reply from Business Stream
Thank you for taking the time to leave us your review, We appreciate your feedback. I will pass your comments onto Dorsey, who i'm sure will be delighted to hear of the service he provided. If you need any further assistance please do not hesitate to contact our customer service team on 0330 123 2000
very helpful and polite
28 July 2026
Reply from Business Stream
Thank you for taking the time to leave us your review, We appreciate your feedback. I will pass your comments onto Lee, who i'm sure will be delighted to hear of the service he provided. If you need any further assistance please do not hesitate to contact our customer service team on 0330 123 2000
All good experience from the customer advisor
Initially the wait to be connected was a bit long. But once i got to speak to a member of your staff the experience was as good as i have ever had on a phone call as a customer. The member of your staff should be highly praised and rewarded by Business Stream. Thanks you to this staff member for such a good experience.
27 July 2026
Reply from Business Stream
Thank you for taking the time to leave us your review, We appreciate your feedback. I will pass your comments onto Kaitlyn, who i'm sure will be delighted to hear of the service she provided. If you need any further assistance please do not hesitate to contact our customer service team on 0330 123 2000
Reply from Business Stream
Thank you for taking the time to leave us your review, We appreciate your feedback. I will pass your comments onto Anton, who i'm sure will be delighted to hear of the service he provided. If you need any further assistance please do not hesitate to contact our customer service team on 0330 123 2000
The customer service staff were very…
The customer service staff were very helpful and provided excellent advice
27 July 2026
Reply from Business Stream
Thank you for taking the time to leave us your review, We appreciate your feedback. I will pass your comments onto Lee, who i'm sure will be delighted to hear of the service he provided. If you need any further assistance please do not hesitate to contact our customer service team on 0330 123 2000
Reply from Business Stream
Thank you for taking the time to leave us your review, We appreciate your feedback. I will pass your comments onto Dorsey, who i'm sure will be delighted to hear of the service he provided. If you need any further assistance please do not hesitate to contact our customer service team on 0330 123 2000
People company
Waiting time was considerably longer than advised. Once through the person handling my queries was very knowledgeable, polite and friendly.
27 July 2026
Reply from Business Stream
Thank you for taking the time to leave us your review, We appreciate your feedback. I will pass your comments onto Martine who im sure will be delighted to hear of the service she provided. If you need any further assistance please do not hesitate to contact our customer service team on 0330 123 2000
Excellent service
Excellent service from the person who answered the phone.
One star deducted for the long wait time.
27 July 2026
Reply from Business Stream
Thank you for taking the time to leave us your review, We appreciate your feedback. I will pass your comments onto Lee who im sure will be delighted to hear of the service he provided. If you need any further assistance please do not hesitate to contact our customer service team on 0330 123 2000
Very helpful and pleasure to deal with
23 July 2026
Reply from Business Stream
Good Morning,
Thank you for taking the time to leave us your review, We appreciate your feedback. I will pass your comments onto Michelle, who i'm sure will be delighted to hear of the service she provided. If you need any further assistance please do not hesitate to contact our customer service team on 0330 123 2000
Ruth went above and beyond to help me…
Ruth went above and beyond to help me out today! She was so knowledgeable, helpful and friendly and a true ambassador for your company. This interaction was one of the best I have experienced in the utilities industry and should definitely be acknowledged and rewarded!!
24 July 2026
Reply from Business Stream
Thank you for taking the time to leave us your review, We appreciate your feedback. I will pass your comments onto Ruth, who i'm sure will be delighted to hear of the service she provided. If you need any further assistance please do not hesitate to contact our customer service team on 0330 123 2000
I received excellent customer service
I received excellent customer service, with great advice and help to solve my query. The lady that I spoke to on phone was very helpful and friendly.
24 July 2026
Reply from Business Stream
Thank you for taking the time to leave us your review, We appreciate your feedback. I will pass your comments onto Bimo, who i'm sure will be delighted to hear of the service she provided. If you need any further assistance please do not hesitate to contact our customer service team on 0330 123 2000
Reply from Business Stream
Thank you for taking the time to leave us your review, We appreciate your feedback. I will pass your comments onto Kaitlyn, who i'm sure will be delighted to hear of the service she provided. If you need any further assistance please do not hesitate to contact our customer service team on 0330 123 2000
Reply from Business Stream
Thank you for taking the time to leave us your review, We appreciate your feedback. I will pass your comments onto Sangeetha, who i'm sure will be delighted to hear of the service she provided. If you need any further assistance please do not hesitate to contact our customer service team on 0330 123 2000
I have been dealing with emails back…
I have been dealing with emails back and forth and got no where, i called and spoke to someone and was put on hod for 40mins with no communication, then i called back and spoke with Dorcy who resolved the issue very professionally and was the most helpful person i had spoken with at Business Stream. The five stars are for dorcy.
24 July 2026
Reply from Business Stream
Thank you for taking the time to leave us your review, We appreciate your feedback. I will pass your comments onto Dorsey, who i'm sure will be delighted to hear of the service he provided. If you need any further assistance please do not hesitate to contact our customer service team on 0330 123 2000
Maria was very helpful
Maria was very helpful. I requested 3 different things. I was hesitated at first thinking it will be a very long phone call because what I was requesting wasn’t easy and they were time consuming. But Maria was very efficient and dealt with my queries very well. She was very polite and completed my requests promptly. I am one very happy customer.
23 July 2026
Reply from Business Stream
Good Morning,
Thank you for taking the time to leave us your review, We appreciate your feedback. I will pass your comments onto Maria who im sure will be delighted to hear of the service she provided. If you need any further assistance please do not hesitate to contact our customer service team on 0330 123 2000
Bimosana- great customer service
Bimosana, was extremely helpful with assisting me clarify details and sorting out my account.
23 July 2026
Reply from Business Stream
Good Morning,
Thank you for taking the time to leave us your review, We appreciate your feedback. I will pass your comments onto Bimo who im sure will be delighted to hear of the service she provided. If you need any further assistance please do not hesitate to contact our customer service team on 0330 123 2000
Kindest Regards
Business Stream
Daylight Robbery
If I could give zero stars that would be it. They have been charging me double any other provider for six years and would not give any explanation other than ,well prices have gone up’ when my bill doubled. They are bigger thieves than Peter Morrell, Anyway I have left them quicker than Scotland left the 2026 World Cup
Shop around away from these roges
22 July 2026
Unprompted review
Reply from Business Stream
Thank you for taking the time to share your feedback. We were sorry to read your comments and we appreciate that our previous explanations may not have fully addressed your concerns.
We are disappointed to learn that you have chosen to leave us. Customer feedback, whether positive or negative, is important to us and helps us identify where we can improve both our service and communications.
If there is anything further you would like us to review regarding your account or billing history, please contact our Customer Relations team directly at Customer.Relations@business-stream.co.uk we would be happy to investigate your concerns in more detail.
Kind regards,
Business Stream Customer Relations Team
Great Customer Service
Great experience. The advisor was understanding, resolved all of my queries efficiently, and provided excellent customer service. I'm also glad to have a UK-based call centre, which made the experience even better.
23 July 2026
Reply from Business Stream
Good Morning,
Thank you for taking the time to leave us your review, We appreciate your feedback. I will pass your comments onto Kevin who im sure will be delighted to hear of the service he provided. If you need any further assistance please do not hesitate to contact our customer service team on 0330 123 2000
Kindest Regards
Business Stream
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.