I received today what I can only describe as exceptional customer service from Kevin. He very quickly took my contact number due to a poor signal my end to ensure continuity of service with my query... See more
Company replied
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I found Natasha extremely helpful in deal with my query. She was able to assist and confirm the account status after receiving a debt letter we received in error. Natasha also checked the accounts an... See more
Company replied
Saverio was very helpful and explained that a recent systems change had meant a slight delay to them getting back ot me originally. Since we connected he's been super helpful and proactive in get... See more
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Maria was very helpful. I requested 3 different things. I was hesitated at first thinking it will be a very long phone call because what I was requesting wasn’t easy and they were time consuming. But... See more
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Company details
Written by the company
We're one of the largest water retailers in the UK and a trusted service provider to over 300,000 business customers. Established in 2008, we have years of experience operating in the competitive water market – longer than any other retailer – and we’re the chosen service provider for businesses and organisations ranging from small corner shops to large industrial estates. Headquartered in Edinburgh, and supported by a dedicated workforce of over 350 people, we offer a comprehensive suite of services including metering and billing, water efficiency support, and innovative water and waste water management solutions. Our forward-thinking approach, coupled with a passion for making a positive difference, goes beyond business transactions alone. We actively contribute to our customers' success, uplift our people, engage with local communities, and foster environmental stewardship. You can find out more about how we’re Naturally Different by visiting our website at business-stream.co.uk.
Trusted by over 300,000 businesses in the UK
Written by the company
- We've been making a positive difference for our customers longer than anyone else.
- But it's not just our expertise that makes us Naturally Different. Since 2020, we’ve helped our customers save over £69million in discounts, and water and energy efficiencies, 5.9billion litres of water and 2.9million kilograms of Co2 emissions. You can find out more about how we’re Naturally Different by visiting our website at business-stream.co.uk/naturally-different.
Contact info
1-3 Lochside Crescent, EH12 9SE, Edinburgh, United Kingdom
- 0330 123 2000
- www.business-stream.co.uk
4.6
Excellent
8K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 98% of negative reviews
Typically replies within 24 hours
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Poor Servive for the third year on the run!
I received a letter from Business Stream on 8th August posted on the 26th July informing me that my Direct Debit was to be increased from £250 a moth to £1253 a month and that the money would be deducted from my account on 10th August. Giving me no chance to discuss the matter with Business Stream.
The letter states that this was 'agreed' I am not sure anyone would agree to a 500% increase.
On calling Business Stream to query this increase it was evident for the 'friendly' customer service representative that we were not going to get anywhere. Martine refused to put me through to another senior person. It was a case of 'the computer says no'.
It may well be the case that there are arrears to clear and I have an email from Margaret Martin of the Customer Service team when I again queried the changing of my Direct Debit in July 2025 that and I quote 'I also need to advise you that the arrangement is likely to be automatically reviewed after six months'. One has to assume that this was done and no action taken!
I believe also that it is accepted practice to allow 10 working days if you are going to alter a Direct Debit, certainly of this magnitude.
Martine explained that Business Stream could not be blamed for the failure of the Post Office to deliver this on time. It is also worth pointing out that this was the same excuse used last year!
I am awaiting an email from the aforementioned Martine with an reading and an updated bill.
It would be normal practice if a utility company has let an account get into arrears, and I stress again this account was supposed to be 'automatically reviewed' to recover the amount over a period of time to be agreed.
This has left me financially embarrassed and with the view odf Business Streamcustomer service that is sadly lacking.
One final point if you get a letter from Business Stream it states their opening hours are 8.30am to 5.30pm. In actual fact they iopen at 9.00am.
I am resorting to Trust Pilot as the response from Business Stream has been poor yet again.
It usually gets a quick and better response than trying to contact the company!
A sad state of affairs.
10 August 2026
Unprompted review
Reply from Business Stream
I am very sorry to learn of the experience you have had and appreciate you bringing your concerns to our attention.
To ensure your concerns are fully understood and addressed, a member of our team will contact you shortly to discuss the matter in more detail and explore how we can assist further. Kind regards, Douglas
Reply from Business Stream
Thank you so much for your kind words, Maria will be delighted to hear that you had such a positive experience with our customer service. We 're always here to help - please don’t hesitate to contact us on 0330 123 2000 if there's anything more we can assist you with.
Reply from Business Stream
Thank you so much for your kind words Linda, Dorsey will be delighted to hear that you had such a positive experience with our customer service. We 're always here to help - please don’t hesitate to contact us on 0330 123 2000 if there's anything more we can assist you with.
On this one occasion
On this one occasion, it was an absolute pleasure to speak to someone articulate, friendly, intelligent and actually able to help - 10 out of 10 today.
A complete contrast to the normal anti-customer focus of Business Stream.
7 August 2026
Reply from Business Stream
Thank you so much for your kind feedback, Wendy. We're delighted to hear that Ruth provided you with such a positive customer service experience, and we will be sure to pass on your kind comments to her. We also appreciate you bringing your previous contact with us to our attention. We take all feedback seriously and will investigate the concerns you've raised so that we can learn from your experience and continue improving our service. Thank you again for taking the time to leave a review. If there's anything else we can help you with, please don't hesitate to contact us on 0330 123 2000. We're always happy to help.
Reply from Business Stream
Thank you so much for your kind words Sarah, Jordan will be delighted to hear that you had such a positive experience with our customer service. We 're always here to help - please don’t hesitate to contact us on 0330 123 2000 if there's anything more we can assist you with.
Helpful and friendly assistance
Helpful and friendly assistance in providing the information requested.
5 August 2026
Reply from Business Stream
Thank you so much for your kind words, Emily will be delighted to hear that you had such a positive experience with our customer service. We 're always here to help - please don’t hesitate to contact us on 0330 123 2000 if there's anything more we can assist you with.
Very helpful and polite staff
6 August 2026
Reply from Business Stream
Thank you so much for your kind words, Emily will be delighted to hear that you had such a positive experience with our customer service. We 're always here to help - please don’t hesitate to contact us on 0330 123 2000 if there's anything more we can assist you with.
Great Service.
Great friendly, professional call handler. Sorted my issue very quickly with ease.
6 August 2026
Reply from Business Stream
Thank you so much for your kind words David, Andrew will be delighted to hear that you had such a positive experience with our customer service. We 're always here to help - please don’t hesitate to contact us on 0330 123 2000 if there's anything more we can assist you with.
plain and simple
my enquiry was dealt with professionally and resolved in a prompt manner, Paul was very helpful and struck up a rapport from the beginning which made the full experience simple and easy,
6 August 2026
Reply from Business Stream
Thank you so much for your kind words John, Paul will be delighted to hear that you had such a positive experience with our customer service. We 're always here to help - please don’t hesitate to contact us on 0330 123 2000 if there's anything more we can assist you with.
Polite and efficient customer service
6 August 2026
Reply from Business Stream
Thank you so much for your kind words Joanne, we're delighted to hear that you had such a positive experience with our customer service. We 're always here to help - please don’t hesitate to contact us on 0330 123 2000 if there's anything more we can assist you with.
Reply from Business Stream
Thank you so much for your kind words Keely, Simon will be absolutely delighted to hear that you had such a positive experience with our customer service. We 're always here to help - please don’t hesitate to contact us on 0330 123 2000 if there's anything more we can assist you with.
complicated issues resolved
I had a complicate set of issues to resolve and Lee the Business Contact Adviser - Business Stream patiently went through them one-by-one and resolved them in a friendly and professional manner.
6 August 2026
Reply from Business Stream
Thank you so much for your kind words Andrew, Lee will be absolutely delighted to hear that you had such a positive experience with our customer service. We 're always here to help - please don’t hesitate to contact us on 0330 123 2000 if there's anything more we can assist you with.
very good customer service from Jordan
very good customer service from Jordan. helpful and concise.
6 August 2026
Reply from Business Stream
Thank you so much for your kind words Susan, Jordan will be absolutely delighted to hear that you had such a positive experience with our customer service. We 're always here to help - please don’t hesitate to contact us on 0330 123 2000 if there's anything more we can assist you with.
Reply from Business Stream
Thank you so much for your kind words Jackie, Ruth will be absolutely delighted to hear that you had such a positive experience with our customer service. We 're always here to help - please don’t hesitate to contact us on 0330 123 2000 if there's anything more we can assist you with.
The gentleman to whom I spoke was very…
The gentleman to whom I spoke was very helpful and sincere.
6 August 2026
Reply from Business Stream
Thank you so much for your kind words, Simon will be absolutely delighted to hear that you had such a positive experience with our customer service. We 're always here to help - please don’t hesitate to contact us on 0330 123 2000 if there's anything more we can assist you with.
I quickly spoke to Dorsey who efficiently dealt with my request.
I quickly spoke to Dorsey
4 August 2026
Reply from Business Stream
Thank you so much for your kind words, Dorsey will be absolutely delighted to hear that you had such a positive experience with our customer service. We 're always here to help - please don’t hesitate to contact us on 0330 123 2000 if there's anything more we can assist you with.
Query was sorted in efficient manner.
6 August 2026
Reply from Business Stream
Thank you so much for your kind words Yvonne, Jordan will be absolutely delighted to hear that you had such a positive experience with our customer service. We 're always here to help - please don’t hesitate to contact us on 0330 123 2000 if there's anything more we can assist you with.
Very helpful
5 August 2026
Reply from Business Stream
Thank you so much for your kind words Angela, Riya will be absolutely delighted to hear that you had such a positive experience with our customer service. We 're always here to help - please don’t hesitate to contact us on 0330 123 2000 if there's anything more we can assist you with.
Reply from Business Stream
Thank you so much for your kind words Hardik, Gary will be absolutely delighted to hear that you had such a positive experience with our customer service. We 're always here to help - please don’t hesitate to contact us on 0330 123 2000 if there's anything more we can assist you with.
Customer service is very friendly and…
Customer service is very friendly and always try to help.
4 August 2026
Reply from Business Stream
Thank you so much for your kind words Faye, Martine will be absolutely delighted to hear that you had such a positive experience with our customer service. We 're always here to help - please don’t hesitate to contact us on 0330 123 2000 if there's anything more we can assist you with.
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