Burlington Reviews 

They never have fitting rooms available. I wanted to try my items in the bathroom but restrooms are not available either.😕. I have visited Burlington, Rialto, CA so many times and always the same no matter what time you go there. I can never try my items.

I love Burlington, with all the special I can always find something to wear. But recently after standing on a long line and mid-way to the counter I needed to use the restroom and found that the bathroom was locked and was told it was now for employees only. This at the bay plaza, Bronx. Where no matter what time you go there the is always a long line. So now myself and serval clients had to leave to find a bathroom. With this policy in place your store will surely loss a lot of customers.

I’m at Burlington in Canovanas PR. The store is good and clear. But when you go to pay your items the line are ridiculous. This is the worst place to buy from. I spoke to the manager and he said that there was nothing he could do. Why have a manager it he is of no help when needed.

When Burlington first opened in Charlottesville, VA, the clothes and shoes were nice and there was a great variety. Now there's nothing good on the shelves - nothing to wear to work, and the shoes are mismatched and all over the floor. Everything is a mess!

We went to Burlington, South Virginia St, Reno. We are the visitors from San Francisco. When we come to Reno, we always go to this Burlington. This time is very bad customer service and the staff and manager are very rude to customers. This Burlington is not allowed to use the restroom. If anybody go to shopping, they take at least 1hr. This time also we want to use the restroom and we used the restroom. However, the staff said this is not the public restroom and any guest can’t use. I don’t know why. My sister is the disabled and my grandmother is over 70yr old. The staff also said like that if we want to use the restroom, we need to go out to the other shop. I think that’s not a make sense. The manager also said like that she needs to check the CCTV for us.. Why????? The staff make us the racist and she said this is your restroom. Why did she say like that? Of course, this is not my restroom, I’m a customer. I have a question about the staff. Burlington operation trained to the staff like that???? Someone have to respond me.

So Never get a burlington c.c....I paid it off then few month later a credit collection calling telling me I owe 200$ I tried to ask why and the man yelled at me so I hung up then called back and guy say I was paying late fees ( for 0$) so I paid it off the man told me ot was paid to 0 and my account was turned off. Now just got a another bill... so I call and the man say I have to talk to a manager so a manager gets on and says she can't make the amount go away because it's a service fee... how do I have a service fee after I turned off the card...if I had then means I would get a lawyer because I'm not paying it...

I went to the store and find that you close restroom to the people and I think that the people needs the service for themselves and for the family wish is really bad at my opinion well that’s what I think here in Tucson az

Big sign about dignity and no public restrooms. Completely not moved when I said I had a medical condition. Will not be spending my $ here anymore!

I will never shop here again! Employees are rude (not a one time thing either) and their return policy sucks ass! Even with a receipt I got only 50%of my $$ back. I asked for Corp # and was literally told " you can google it" WOW !!!!
Worthless store and always looks like crap..never again

Iam not sure if my review was correctly sent?? But again a Big God bless Ms. Teal in Mesquite Texas. She is my SHERO!! I saw her leave, the floor before l had to opportunity to Greet her!! God bless you my love Ms. Teal!!! Apostle Sherry Strambler

Burlington should train its store manager about the basics of customer service. I had very bad experiences with the Edgewater Burlington store manager. Unfortunately, I read similar reviews from other customers about his bad ethics, arrogance, and poor customer service skills. It looks like no action is made so far. I've stopped going to this store because of him and I'm sure other customers will do the same unless action is taken.

Horrible experience...bought Unisa sandals for $18.30 in 6/22 and by December they'd totally disintegrated. The last time I wore them after they' d stretched and made me unstable walking, the thong mechanism between my toes totally pulled out of the sandal and I spreadeagled on the sidewalk and almost hit my head against a building. People had to help me get up which was embarrassing. I should've returned them earler, yes, but they were poor quality to begin with and not worth even $18.30.

When I attempted with manager Justine at the Ventura Ca store to either return or replace them, she basically blew me off. "Without a receipt and after 45 days, I can t do anything. That's store policy." I showed her my check register with Burlington CF as the recipient of the money on my line item inventory in my check register, and asked her to run the attached debit card for my purchase history. Nothing...they purge after a few months unlike a high end store, such as Nordstrom.

She displayed NO concern for my well being, made no attempt at contacting corporate to see what they could do to address the poor product quality and my injury, so I contacted corporate back east, spoke with supervisor Stephanie at customer complaints and hope something will be done to review any further brokering of Unisa products as well as my experience with Justine. I remember a Burlington CF in the 90s back in Boston where I bought gorgeous London Fog, Calvin Klein, Perry Ellis and Anne Klein coats and jackets that I STILL WEAR because they're classics. I spent 1000s and told Justine that, to which she sarcastically responded, "We ll survive.. we make more than 1000s a year". Basically, who needs you anyway? I won' t ever go back there and am sorry to see a great, quality outlet founded in 1972 by a classy family, the Milsteins of Burlington, NJ become a tacky thrift store aimed at less than savvy shoppers.

So, BCF ...who needs you anyway.

Fair price, instant payment, thanks

I found a costume for a dog in a messy display on the floor, and I wanted to buy it. It had a price tag. The cashier kindly told me that it was a donation piece, and I kindly asked why it was on the floor. If something is on the floor WITH A PRICE TAG, one has the right to buy it. I asked to speak to the manager. KIZCI MOTLER. I asked to pay ten times more than the price tag (over the donation value). As if she owned the place, Kizci refused to sell me the piece with an aggressive and mean attitude. I asked why she allowed the piece to be on display if it wasn't to be sold. I asked if she could find a solution, and she said she didn't want to. I've never been so insulted as a customer before. She didn't even let me finish my sentences. After Kizci left, I said to the cashiers that I hoped they'd get a new manager soon, and they agreed. The store is in horrible shape, and I took pictures as proof. I know you are an affordable store, but this is no excuse for the lack of customer care or appreciation shown by the Burlington representatives. I've never been treated so badly before during a shopping experience. Kizci doesn't deserve this position, and I will be following the turnout.

I was @ the store here in Sioux Falls , had the worse experience ever , there is no ethic on customer service we are treated like we owe your business, I left my cell phone on the counter and went back inside the store when I notice I didn’t have my cell phone with me , I asked if the cash year seen it and she didn’t even looked at me when I was asking , another associate call the manager to see if he could check the camaras and I heard when he said just because someone lost a cell phone he would not check camaras!!! As you can tell I am very upset on how the manager reacted!
But then again he must’ve been cleaning and organizing the store because it is very messy, looks like a tornado hit the store , upper management need to look into and replaced manager and associates because they don’t care about how the store looks !!!

It’s was around 8:30 when me and my older siblings were trying to peacefully shop for decorations when we saw a weird looking guy that was behind us me and my siblings didn’t think much of it we thought he was a regular customer. When me and my siblings were looking at candles he still was following us, my brother got a little annoyed with the weird guy following us around every single row. When me and my siblings were holding some paintings the weird dude came up to us and said “ you guys finally got what you guys needed?”. And my brother asked a really simple question saying “are you following us?”. The guy said “why does it matter?”. Like me personally I didn’t understand why he couldn’t just answer why he was following us. We soon found out the dude was the manager. It seemed as if the manager got annoyed with my brother asking if he was following us. The manager then said to my brother “if you don’t like being followed leave, you guys have 5 minutes to leave”. The manager then said “no shoes no shirt no pants no service”. As if he thought we were going to steal, mind you all of us were properly dressed. Me and my siblings did absolutely nothing to the manager for him to be pushing us to check out. The manager was also mimicking me and my siblings talking in Spanish as we were leaving.

Shopping with my daughter on 1/13/23 I asked one of the employees a question her reply was I’m not in the mood can you please ask one of the other employees then she continues to talk on her phone about drama she’s having at work I heard her say something about I might need y’all to come handle this little girl at my job I walked away and I’ll never be back Burlington in Henrietta is drama…………. The employee was an older African-American lady with glasses and braids I didn’t get her name none of them had on name tags……unfortunately you might see this review a few times do to me fixing some incorrect information sorry ……

This is hands down the WORST Burlington I have ever been to. Burlington was my favorite store and I literally spend THOUSANDS every year. No more. I was THRILLED to have a Burlington open up within walking distance of my home. Until today. With only three days till Xmas and having been snowbound at home due to being a novice snow driver I ventured out today at my own peril for some last minute gifts and much needed retail therapy at my now former favorite local store.
I had been shopping for a while, my cart was VERY full because at this store YOUR NOT ALLOWED TO TRY ANYTHING ON apparently due to rampant theft I've been told (How you can sell clothing and bar customers from trying it on is beyond me) so I just buy everything that catches my eye so I don't miss out on a good fit at a good price. I never return what doesn't work for me, I just donate it. Anyway I had worked me way too the dress racks at point on the store floor and was looking for a dress for Xmas dinner when a short, obese woman with a buzz cut and bad teeth came up to me and said I'm going to have to ask you to leave the store. Her name tag said "Anbar" I looked around to see who she was talking to, saw no one and said " Me? Seriously? Why?" She then says " We don't have to give a reason, I just need you to leave please." I said " are you for real? Why? I haven't done anything but shop and Im not done. I have a right to know why." I showed her the $6000 in 100 dollar bills I brought with me for that days shopping and told her I plan to buy every single thing in my cart. She kept saying "we don't have to give a reason, please leave". Now I'm getting upset. People are looking at me like I just got caught stealing or something. I WAS JUST SHOPPING. I continued to argue with her. Then another woman joined her and said she was calling 911 and I said I'm calling too this is harassment and discrimination for no reason. I went outside to wait, realized I forgot my coat and went back in to get it. The lady on the phone said I was threatening them. I went back outside and called 911 but I was upset and crying and stunned they could not understand me so I just went home. My Xmas shopping AND my holiday totally ruined. DO NOT SHOP AT LYNNWOOD BURLINGTON, this could EASILY happen to you too. I will NEVER set foot or spend another dime at any Burlington ever again. That's how they treat longtime faithful customers. Get a grip on your theft problem instead of chasing away paying customers. Hire better quality employees too.

The layaway department did not inform me. I lost 35 dollars by giving business this store .now I can't get it back and lost the items I bought. Such a shame and bad customer experience. I will not recommend. For Glen oak branch.
..

Palm Springs California Burlington was 11:36 PM on Saturday 1126 of 2022 security guard said I only had five minutes because they were closed but their sign says 12 AM so that means I still have 20 minutes to shop but he decided to make up his own hours. So I prefer to go shop at Ross I still had 20 minutes and nobody was rushing me so bad customer service for burglinton I just needed one carpet it was only gonna take about five minutes and they push the way $60 because they wanted to go home early