Bupa Dental Care UK Reviews 

25,577
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 3,629 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptionally friendly staff and highly skilled dental professionals who consistently make everyone feel comfortable and relaxed during appointments. People also deeply appreciate receiving thorough explanations, remarkably gentle care, and highly efficient service throughout their entire dental journey. Some reviewers were not happy with communication issues, mentioning persistent difficulties reaching the practice by phone and occasionally encountering rude reception staff. A few consumers additionally felt that certain visits felt overly rushed or lacked adequate reassurance when they were dealing with significant pain or unexpected discomfort.

What people talk about most

Staff

Customers had positive experiences with staff, highlighting the welcoming and professional environment from... See more

Service

Reviewers mention positive feedback about service, highlighting the ease of booking appointments even in... See more

Customer service

Users describe positive interactions with customer service, noting that staff go out of their way to help and... See more

User experience

People report positive experiences with user experience, highlighting smooth and hassle-free appointments... See more

Quality

Customers consistently note positive experiences with quality, praising the thorough and excellent dental... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I would like to praise Bupa Dental Care in Bristol. Ever since I was little back in the 1960s I have had bad experiences with Dentists and because of that I didn't go to one for a very long time.... See more

Rated 5 out of 5 stars

I have just completed my orthodontic journey and would highly recommend the team at Bupa Dental Care in Poundbury. As someone who accessed orthodontic work later in life I am in my late 50's now. The... See more

Rated 5 out of 5 stars

I go to Bupa Sevenoaks, where I see Naveed for dentistry matters and Aneta as my hygienist. I've been with both for years now and feel treated very fairly. Both impressively remember things I had ment... See more

Rated 5 out of 5 stars

Superfriendly. Hi tech environment. Delightful Reception Staff. Superb Dentist who I get to have repeat visits with so I don't feel like every time is starting from scratch..... or drill as the cast m... See more


Company details

  1. Dentist
  2. Cosmetic Dentist
  3. Dental Clinic
  4. Dental Hygienist
  5. Emergency Dental Service

Written by the company

Bupa Dental Care is one of the UK's leading dental providers, with more than 350 practices across the UK. We offer a wide range of services, from routine dental care and hygiene appointments to orthodontics, dental implants and specialist treatments. We're committed to helping patients achieve and maintain healthy smiles through high-quality care, convenient access and flexible ways to pay.


Contact info

4.8

Excellent

TrustScore 5 out of 5

26K reviews

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No recent history of asking for reviews

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4.8

All reviews

(25,577)

3,456 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great servis

Nice, clean environment, great service. All the employees are very, friendly, helpful and professional. I am always extremely satisfied and recommend.

5 September 2026
Unprompted review
Rated 1 out of 5 stars

DO NOT USE

DO NOT USE! I signed up for this 3 months ago and they were quick enough to take the £40.50 a month. No policy number was provided and I have tried over and over to speak to completely useless customer service to get my policy number- which if you don’t have you can’t make a claim - funny that. Anyway I have just cancelled the direct debit and told them where to go. The service is a nightmare from start to finish - I suggest looking elsewhere as plenty other dental insurance out there - can’t be any worse than bupa

4 September 2026
Unprompted review
Bupa Dental Care UK logo

Reply from Bupa Dental Care UK

Hi there, we’re sorry to read your comments. It sounds like you’re referring to Bupa UK Insurance, which has a separate Trustpilot page. Please do get in touch with Bupa UK Insurance who will be able to look into this and assist you. Many thanks, Bupa Dental Care

Rated 5 out of 5 stars

The treatment I had was implants

The treatment I had was implants. Radwan was throughout the whole procedure very patient and explained stage by stage clearly. I would recommend to any one who is a little anxious about having to have this procedure to take the plunge. I feel more confident and comfortable in myself. I have just had my 2 year check up and all is good.

15 September 2025
Unprompted review
Rated 2 out of 5 stars

£130 for a hygienist clean

£130 for a hygienist clean? Ridiculous. Don't get me wrong, the hygienist is fantastic, but it's clear that BUPA's overhead fees are the problem here.

I think this is their way of trying to justify their monthly payment plan. The thing is, I don't need two check-ups and X-Rays per year.

27 August 2026
Unprompted review
Bupa Dental Care UK logo

Reply from Bupa Dental Care UK

Hi, we're sorry to hear that your experience did not meet your expectations. We regularly review our pricing and are committed to being transparent about treatment costs. If you think one check-up per year may be more appropriate for your needs, please ask your clinician about our Lite product, which is available by clinician recommendation only.

Rated 5 out of 5 stars

Orthodontic Recommendation

I have just completed my orthodontic journey and would highly recommend the team at Bupa Dental Care in Poundbury. As someone who accessed orthodontic work later in life I am in my late 50's now. They don't treat age as a barrier and I am genuinely thrilled with my results. The team are highly skilled, supportive, encouraging and make you feel comfortable and use the latest modern technology to keep everything running smoothly.

2 September 2026
Unprompted review
Rated 5 out of 5 stars

Plenty of parking

Plenty of parking, clean premises friendly receptionist dentist and nurse. I am nervous and they dealt with me well. Everything was explained

26 August 2026
Unprompted review
Rated 5 out of 5 stars

Great service

Great service. Efficient, kind and helpful staff. No delays when presenting for appointment. Easy paid parking nearby although not a huge amount of spaces. Reminder text for appointment very helpful. Waiting area pleasant and comfortable. Clinical area spotless.

20 August 2026
Unprompted review

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