Bupa Dental Care UK Reviews 

25,649
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 3,611 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff and dental teams for being exceptionally caring, gentle, and welcoming, which helps nervous visitors feel completely at ease from the very moment they arrive at the practice. Consumers also deeply appreciate the high level of professional care, clean clinical environments, and thorough explanations provided throughout various medical procedures. However, some people mentioned experiencing difficult phone access, rushed appointments, or a noticeable lack of reassurance during their visits. Some reviewers were not happy with communication issues, noting frustrating difficulties reaching the clinic by phone or feeling that certain staff members lacked compassion.

What people talk about most

Staff

Clients share deep appreciation for the staff, frequently highlighting the warm and welcoming reception team.... See more

Service

Reviewers highlight positive aspects of service, noting that staff members are exceptionally friendly,... See more

Customer service

People report positive experiences with customer service, noting that staff make them feel valued, cared for,... See more

User experience

Customers consistently note positive experiences with user experience, highlighting smooth and efficient... See more

Quality

Customers had positive experiences with quality, highlighting excellent dental care and fantastic hygiene... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Our family have been coming to Bupa Dental Care in Westbourne for about 20 years now and we have always been very happy with Hamid Kolahy. He's a very gentle and caring dentist and has always made us... See more

Rated 5 out of 5 stars

From the moment you walk into the dentist, you immediately feel comfortable and welcomed. The ladies on reception are lovely, friendly and welcoming, and the practice itself smells and feels extre... See more

Rated 5 out of 5 stars

I have just completed my orthodontic journey and would highly recommend the team at Bupa Dental Care in Poundbury. As someone who accessed orthodontic work later in life I am in my late 50's now. The... See more

Rated 5 out of 5 stars

I had a broken tooth that got food stuck in it every time I ate something causing the gum to swell up. I went into reception and got an appointment for the following morning. The dentist I saw was p... See more


Company details

  1. Dentist
  2. Cosmetic Dentist
  3. Dental Clinic
  4. Dental Hygienist
  5. Emergency Dental Service

Written by the company

Bupa Dental Care is one of the UK's leading dental providers, with more than 350 practices across the UK. We offer a wide range of services, from routine dental care and hygiene appointments to orthodontics, dental implants and specialist treatments. We're committed to helping patients achieve and maintain healthy smiles through high-quality care, convenient access and flexible ways to pay.


Contact info

4.8

Excellent

TrustScore 5 out of 5

26K reviews

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No recent history of asking for reviews

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4.8

All reviews

(25,649)

3,532 reviews in the last 12 months

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Rated 1 out of 5 stars

DO NOT USE

DO NOT USE! I signed up for this 3 months ago and they were quick enough to take the £40.50 a month. No policy number was provided and I have tried over and over to speak to completely useless customer service to get my policy number- which if you don’t have you can’t make a claim - funny that. Anyway I have just cancelled the direct debit and told them where to go. The service is a nightmare from start to finish - I suggest looking elsewhere as plenty other dental insurance out there - can’t be any worse than bupa

4 September 2026
Unprompted review
Bupa Dental Care UK logo

Reply from Bupa Dental Care UK

Hi there, we’re sorry to read your comments. It sounds like you’re referring to Bupa UK Insurance, which has a separate Trustpilot page. Please do get in touch with Bupa UK Insurance who will be able to look into this and assist you. Many thanks, Bupa Dental Care

Rated 5 out of 5 stars

The treatment I had was implants

The treatment I had was implants. Radwan was throughout the whole procedure very patient and explained stage by stage clearly. I would recommend to any one who is a little anxious about having to have this procedure to take the plunge. I feel more confident and comfortable in myself. I have just had my 2 year check up and all is good.

15 September 2025
Unprompted review
Rated 2 out of 5 stars

£130 for a hygienist clean

£130 for a hygienist clean? Ridiculous. Don't get me wrong, the hygienist is fantastic, but it's clear that BUPA's overhead fees are the problem here.

I think this is their way of trying to justify their monthly payment plan. The thing is, I don't need two check-ups and X-Rays per year.

27 August 2026
Unprompted review
Bupa Dental Care UK logo

Reply from Bupa Dental Care UK

Hi, we're sorry to hear that your experience did not meet your expectations. We regularly review our pricing and are committed to being transparent about treatment costs. If you think one check-up per year may be more appropriate for your needs, please ask your clinician about our Lite product, which is available by clinician recommendation only.

Rated 5 out of 5 stars

Orthodontic Recommendation

I have just completed my orthodontic journey and would highly recommend the team at Bupa Dental Care in Poundbury. As someone who accessed orthodontic work later in life I am in my late 50's now. They don't treat age as a barrier and I am genuinely thrilled with my results. The team are highly skilled, supportive, encouraging and make you feel comfortable and use the latest modern technology to keep everything running smoothly.

2 September 2026
Unprompted review
Rated 5 out of 5 stars

Plenty of parking

Plenty of parking, clean premises friendly receptionist dentist and nurse. I am nervous and they dealt with me well. Everything was explained

26 August 2026
Unprompted review
Rated 5 out of 5 stars

Great service

Great service. Efficient, kind and helpful staff. No delays when presenting for appointment. Easy paid parking nearby although not a huge amount of spaces. Reminder text for appointment very helpful. Waiting area pleasant and comfortable. Clinical area spotless.

20 August 2026
Unprompted review
Rated 5 out of 5 stars

The experience was FAULTLESS

The experience was smooth, efficient and hassle-free. Staff were friendly and considerate and everyone was professional. Excellent service. Felt very comfortable in the waiting room and clinic and dentist was honest, well-informed and reassuring. Really good experience.

25 August 2026
Unprompted review

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