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Buckles Law Reviews 

109
•
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Looking at 98 reviews, reviewers overwhelmingly had a great experience with this company. People frequently praise the exceptional support received from the knowledgeable team, noting that professionals are approachable, patient, and thorough when handling delicate legal matters. Consumers appreciate how complex procedures are carefully broken down into simple, understandable terms, ensuring everyone feels fully comfortable and well-informed throughout the entire process. However, some people mentioned occasional delays and slow communication when waiting for important updates on their ongoing cases. A few other people also felt that administrative processes were somewhat lacking, noting instances where inquiries went unanswered for days and temporary staffing shortages affected service quality.

What people talk about most

Staff

Clients share positive opinions on staff, frequently highlighting their helpfulness, efficiency, and ability... See more

Service

Customers consistently note positive experiences with service, highlighting high-quality advice, professional... See more

Customer service

Consumers find customer service to be positive, highlighting how reviewers receive clear, comprehensive... See more

Response time

Users describe positive interactions with response time, frequently highlighting prompt communication, quick... See more

User experience

Reviewers mention positive feedback about user experience, noting that staff are thorough, welcoming, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We have used Andrew Williams previously in connection with our Wills. We wanted to use him again as he is very relatable and such a nice person to deal with. He is thorough and explains things in det... See more

Company replied

Rated 5 out of 5 stars

We used Buckles (Peterborough) to renew our wills. We found them really helpful and they explained things in simple, understandable terms. We had a number of issues that meant things weren't straight... See more

Rated 5 out of 5 stars

Never spoke 'over our heads'. Always explained everything very clearly and only too willing to answer any questions. Guided us though every stage of creating new Wills and Lasting Powers of Attorney.... See more

Rated 5 out of 5 stars

Was recommended to Buckles by Nat West. From start to finish the service was excellent. Jesselyn was so helpful in explaining the process. When it came to the video call Molly was so good at making... See more


Company details

  1. Legal Services
  2. also in
  3. Conveyancer
  4. Divorce Lawyer
  5. Employment Attorney
  6. Estate Planning Attorney
  7. Family Law Attorney

Written by the company

Buckles Law is a full-service law firm committed to delivering high-quality legal advice and exceptional client care. With a strong regional presence and international capability, we serve a diverse client base ranging from individuals and families to entrepreneurs, SMEs, and multinational corporations. We deliver expert legal guidance across a broad range of practice areas, our teams are proactive, diligent and pragmatic in their approach and put the client at the heart of every decision they make to improve the outcomes to the challenges they face. At Buckles, we take a collaborative, client-first approach building trusted relationships, solving complex problems, and helping our clients plan for the future with confidence. Whether you’re navigating a business challenge or a personal milestone, our team is here to support you every step of the way.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

109 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 62% of negative reviews

Typically replies within 2 weeks

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4.5

All reviews

(109)

99 reviews in the last 12 months

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Rated 5 out of 5 stars

Never spoke 'over our heads'

Never spoke 'over our heads'. Always explained everything very clearly and only too willing to answer any questions. Guided us though every stage of creating new Wills and Lasting Powers of Attorney. My wife and I had full confidence that our affairs were being dealt with in a competent and personal manner.

2 March 2026
Rated 5 out of 5 stars

Nicole Richard’s listened to all my…

Nicole Richard’s listened to all my needs and offered help and advice in the most efficient and charming manner. Sometimes it’s a daunting task to speak about end of life etc but I was put at ease and everything went smoothly. I would highly recommend this company.

14 July 2026
Rated 2 out of 5 stars

Buckles solicitors are friendly and…

Buckles solicitors are friendly and approachable but cost significantly more in my limited experience. The hourly rate is comparable but covering the cost of delays and administrative errors in legal paperwork made the process far higher than my counterparties solicitor invoice. When challenged, I was also charged for email responses, so stopped questioning to avoid even higher costs. I’m now far more educated and aware on how to go through the same process (which I hope never to do so). I would not recommend Buckles.

14 July 2026
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Reply from Buckles Law

Thank you for your feedback. I'm sorry to hear you are unhappy with the service that has been provided. We strive to provide the best care and attention to all clients, so it is important for us to know when these standards have not been met.

We take all feedback seriously, and the comments you have provided have been shared with the relevant team members for review to help ensure our standards of service are consistently maintained. I understand that members of the team have been in contact with you to discuss your concerns and gain a better understanding of the issues that led to your dissatisfaction.

Your feedback is appreciated and helps us ensure we continue to deliver the level of service our clients expect.

Rated 5 out of 5 stars

Patient and Professional

Andrea Harrod was incredibly patient and professional in assisting us with making some very critical decisions with our Wills and LPAs. We are very grateful for her support.

9 June 2026
Rated 5 out of 5 stars

Review

I was welcomed with a kind face, empathy, consideration. also a willingness to listen. Everything went smoothly without a hitch, grateful that I used Buckles and would use them again

9 June 2026
Rated 4 out of 5 stars

Buckles inspired confidence during interactions.

Through Guy Wilson Buckles seemed to explain everything carefully and clearly.
They said what they were going to do and what I had to do so that I was not left wondering what would happen or if I would be let down.
The only difficulty I had was negotiating some electronic information and not succeeding in sharing necessary emails with my daughter.

9 June 2026
Rated 5 out of 5 stars

Started a divorce procces in September…

Started a divorce procces in September 2019 with one of the lawyers, then she left the company,then somebody else took care of my file, and again she left the company , And finally I got Alex Hartnoll which was the best I ever meet, in a very short time she manage to get the final order.A very professional and knowlege lawyer . I would like to say a huge thank you to Alex Hartnoll and I would highly recommend !!

14 May 2026
Unprompted review
Rated 5 out of 5 stars

Conveyancing services

The service we received was exemplary. We are first time house buyers and Jaimie Catton (Paralegal) made us feel very comfortable with the experience. Jaimie was very helpful as the purchase had a time restraint and delivered on time. We will be ha5to use them again for any legal help we may need in the future.

26 May 2026
Unprompted review
Rated 5 out of 5 stars

Highly recommend

Fantastic service with purchase of our first house, Jaimie Catton who was our legal representative whent above and beyond to get us completed on the deadline. A special thanks to Jamie and to all who where involved.

26 May 2026
Unprompted review

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