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Buckles Law Reviews 

109
•
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Looking at 98 reviews, reviewers overwhelmingly had a great experience with this company. People frequently praise the exceptional support received from the knowledgeable team, noting that professionals are approachable, patient, and thorough when handling delicate legal matters. Consumers appreciate how complex procedures are carefully broken down into simple, understandable terms, ensuring everyone feels fully comfortable and well-informed throughout the entire process. However, some people mentioned occasional delays and slow communication when waiting for important updates on their ongoing cases. A few other people also felt that administrative processes were somewhat lacking, noting instances where inquiries went unanswered for days and temporary staffing shortages affected service quality.

What people talk about most

Staff

Clients share positive opinions on staff, frequently highlighting their helpfulness, efficiency, and ability... See more

Service

Customers consistently note positive experiences with service, highlighting high-quality advice, professional... See more

Customer service

Consumers find customer service to be positive, highlighting how reviewers receive clear, comprehensive... See more

Response time

Users describe positive interactions with response time, frequently highlighting prompt communication, quick... See more

User experience

Reviewers mention positive feedback about user experience, noting that staff are thorough, welcoming, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We have used Andrew Williams previously in connection with our Wills. We wanted to use him again as he is very relatable and such a nice person to deal with. He is thorough and explains things in det... See more

Company replied

Rated 5 out of 5 stars

We used Buckles (Peterborough) to renew our wills. We found them really helpful and they explained things in simple, understandable terms. We had a number of issues that meant things weren't straight... See more

Rated 5 out of 5 stars

Never spoke 'over our heads'. Always explained everything very clearly and only too willing to answer any questions. Guided us though every stage of creating new Wills and Lasting Powers of Attorney.... See more

Rated 5 out of 5 stars

Was recommended to Buckles by Nat West. From start to finish the service was excellent. Jesselyn was so helpful in explaining the process. When it came to the video call Molly was so good at making... See more


Company details

  1. Legal Services
  2. also in
  3. Conveyancer
  4. Divorce Lawyer
  5. Employment Attorney
  6. Estate Planning Attorney
  7. Family Law Attorney

Written by the company

Buckles Law is a full-service law firm committed to delivering high-quality legal advice and exceptional client care. With a strong regional presence and international capability, we serve a diverse client base ranging from individuals and families to entrepreneurs, SMEs, and multinational corporations. We deliver expert legal guidance across a broad range of practice areas, our teams are proactive, diligent and pragmatic in their approach and put the client at the heart of every decision they make to improve the outcomes to the challenges they face. At Buckles, we take a collaborative, client-first approach building trusted relationships, solving complex problems, and helping our clients plan for the future with confidence. Whether you’re navigating a business challenge or a personal milestone, our team is here to support you every step of the way.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

109 reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 62% of negative reviews

Typically replies within 2 weeks

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4.5

All reviews

(109)

99 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great support: trustworthy, reliable and effective.

Lily was very good in supporting me: document preparation, advice and review of my requests, challenging me when useful and being patient with my back and forth.
Overall, a very positive experience: quite effective and reliable.

19 October 2026
Unprompted review
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Reply from Buckles Law

Good morning,

Thank you for taking the time to leave such a wonderful review. We are delighted to hear that you had a positive experience and that Lily provided you with trustworthy, reliable and effective support throughout the process.

We will be sure to pass your comments on to Lily.

Rated 5 out of 5 stars

French Property.

In January 2026 I lost my husband and we had owned a property in France for r the past 20 years. You very kindly and efficiently dealt with all the legalities and paperwork needed for probate. For this I am very grateful.
Thank you
Susan Leah

15 October 2026
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Reply from Buckles Law

Hi Susan,

Thank you for taking the time to leave such a kind review we appreciate you placing your trust in us during what must have been a difficult time.

We are delighted to hear that our team was able to support you kindly and efficiently with the legalities surrounding your French property.

Rated 5 out of 5 stars

Will preparations

Solicitor listens carefully, speaks in a positive and friendly manner in video conference calls answering all questions. Reponses are always timely and documents are very clear with straightforward instructions.

15 October 2026
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Reply from Buckles Law

Good morning,

Thank you for taking the time to leave us a 5* review, we are pleased to hear that your solicitor listened carefully, and spoke in a positve and friendly manner.

Rated 1 out of 5 stars

Shoddy, unprofessional admin processes

There were a number of simple errors made on documents which we had to correct eg getting name, address wrong. This happened more than once. Explanations of the process were not always clear and we had to ask. At one point we had accidentally not submitted the correct information, but instead of getting straight back to us and explaining what was wrong, nothing happened until I queried the delay. Then told that information is missing. Sent that in and then another delay, no communication until chased and then told there was another bit of information needed, which could have been asked for the first time. Altogether the admin processes seem very shoddy.

15 October 2026
Rated 4 out of 5 stars

Very good and competent advice

Very good and competent advice. My questions were answered clearly and comprehensively. I did not give a five star review because in any organisation, there is always room for improvement! In this particular case, sometimes attachments were either not attached or not able to be opened. In general, however, I am extremely satisfied with the service received.

15 October 2026
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Reply from Buckles Law

Good morning,

Thank you for taking the time to leave a review. We are delighted to hear that you found our advice clear, comprehensive and professional, and that your questions were answered to your satisfaction.

We also appreciate your comments regarding the attachments. Feedback such as this is invaluable, and we will take it on board as we continue to improve our service.

Rated 5 out of 5 stars

Christopher was very thorough and…

Christopher was very thorough and understanding for our circumstances.

15 October 2026
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Reply from Buckles Law

Hello John,

Thank you for leaving a 5* review, we will pass on to Christopher that you thought him very thorough and understanding.

Rated 5 out of 5 stars

Superb Solicitors !

Buckles could not have been more efficient and helpful!! Laura, Amy and Mark were superb on every level.

6 October 2026
Unprompted review
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Reply from Buckles Law

Good morning,

Thank you for leaving us a 5* review and such positive feedback. We are pleased to hear you found those involved in your matter efficient and helpful.

Rated 5 out of 5 stars

I would highly recommend Buckles

I would highly recommend Buckles. They responded very quickly to my query.
I had a difficult situation which they helped resolve efficiently.

18 June 2026
Unprompted review
Buckles Law logo

Reply from Buckles Law

Good morning,

Thank you for your recommendation and for taking the time to leave a review.

We're pleased we could assist you promptly and help resolve your matter efficiently.

Rated 5 out of 5 stars

Very professional and helpful with…

Very professional and helpful with house sale and purchase. Recommend.

1 May 2026
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Reply from Buckles Law

Hi Helen,

It is great to hear you received a professional and helpful service when buying and selling your house.

Thank you for the 5* review.

Rated 5 out of 5 stars

Everything was professional and helpful

Everything was professional done my solicitor Beatriz was very competent and helpful.
I am more than happy to recommend Buckles Law anytime.

22 September 2026
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Reply from Buckles Law

Hi Jan,

Thank you for leaving a 5-star review. We are delighted that the service was professional and helpful. We will pass your positive comments on to Beatriz Sanz.

Rated 5 out of 5 stars

2 Wills were done and re-done…

2 Wills were done and re-done efficiently.
Pleasant service, absolutely no complaints.

22 September 2026
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Reply from Buckles Law

Hi Ed,

We are pleased to hear you recieved a pleasant service and the work was completed efficiently.

Thank you for the 5* review.

Rated 5 out of 5 stars

Excellent service from Buckles

Very professional, diligent and supportive service from all members of the team whom we engaged with. I highly recommend this legal firm.

30 July 2026
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Reply from Buckles Law

Hi Ann,

Thank you for taking the time to leave us a review and a 5* star rating.

We are pleased to hear that the service you received was professional, diligent and supportive.

Rated 5 out of 5 stars

Excellent guidance and support

Jason Pradhan was recommended to me and was helpful, pragmatic and importantly, gave me confidence in handling our matter. Would recommend.

25 September 2026
Unprompted review
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Reply from Buckles Law

Hi Zak,

Thank you for taking the time to share your feedback and leave a 5* review.

We are delighted to hear that Jason was able to provide helpful and pragmatic advice, while giving you the confidence needed to navigate your matter.

Rated 5 out of 5 stars

We have used Andrew Williams previously…

We have used Andrew Williams previously in connection with our Wills. We wanted to use him again as he is very relatable and such a nice person to deal with. He is thorough and explains things in detail. We would not hesitate to recommend him to our family and friends.

25 August 2026
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Reply from Buckles Law

Hello,

Thank you for your wonderful feedback and 5* review.

We are delighted to hear that you chose to work with Andrew again and that he continues to provide an approachable and friendly service.

It's great to know that his thorough approach and clear explanations helped make the process straightforward and reassuring.

Your recommendation to family and friends is greatly appreciated.

Rated 5 out of 5 stars

Extremely thorough, detailed, and understandable.

We consulted Ms Dervla Flynn. Quality of advice given, time taken to give it, and fee charged at the end; all extremely good.

16 July 2026
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Reply from Buckles Law

Good afternoon,

Thank you for taking the time to leave us a review and 5* rating.

We are delighted to hear that you found the advice from Dervla to be thorough, detailed and easy to understand.

Rated 5 out of 5 stars

Buckles has a friendly and empathetic…

Buckles has a friendly and empathetic staff. Listened well and carried out instruction as agreed, and adding value and security at every step. Thank you for doing such great work. End result very satisfactory.

22 September 2026
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Reply from Buckles Law

Hi Mark,

Thank you for your 5* review.

We’re delighted to hear that you found our team friendly, empathetic, and attentive throughout the process. Providing clear guidance, listening to our clients’ needs, and adding value at every stage are all things we strive for.

Rated 5 out of 5 stars

Feeling secure and down to earth to the service

Providing very efficient, professional service at worthwhile transparent charges.

30 July 2026
Buckles Law logo

Reply from Buckles Law

Hello,

Thank you for your 5* reivew. We're delighted to hear that you found our service efficient, professional, and transparent. That throughout you felt secure and supported.

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