Always have superb customer service from this company with very prompt free delivery (as I order the minimum amount of goods for this) & free returns. The items are always real luxury, beautiful colo... See more
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Beware of this company: they are thieves! They have stolen approximately £300 from me. They insist they have delivered the goods on the basis that DPD carried out an investigation and say they deliver... See more
Ordered silk velvet dress - described as natural fibres. Reduced from £400 so expected a decent item. Arrived quickly so no issue there. However, dress was very poor quality, awful fabric and badly ma... See more
I keep coming back to Brora, not just for cashmere but other clothes too. I've recently purchased the most beautiful green suede shoes, a Liberty print silk blouse and matching jersey skirt. I'm savin... See more
Company details
Contact info
Units 5 & 6 The Orbital Centre, SG5 2NB, Stevenage, United Kingdom
- 03456599944
- info@brora.co.uk
- www.brora.co.uk
2.6
Poor
108 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
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Premium prices. Budget customer services.
I do not have an issue with the cashmere clothing from Brora, although a tad pricey, possibly price matched with Marilyn Moore.
Customer Service is appalling. I ordered 2 items that I wanted for a trip leaving 0900hrs on 29/7. Delivery is listed as 3-5 days. I checked all was ok with my order on 24/7, the 3rd day and was told that the goods "will definitely be with you tomorrow, Friday day 5 at very latest". Delivery is now not due until day 6, 29/7 by which time I will have left home. When I called Brora at 0900 today I could feel the CS Rep shrugging his shoulders, he had no interest at all. He promised a call back "from head office" to update me on what was happening, but of course this did not happen...shame on you Brora. No offer of a solution.
The total reverse of my experience with Marilyn Moore who went the extra mile to search for an item I really wanted.
26 July 2019
Unprompted review
Unfortunately the quality has really…
Unfortunately the quality has really gone downhill over the years. Just bought another colour of the cardigan I've had for years and the new arrival pales in comparison. My old cardigan is still luxuriously soft, even after almost 10 years of extensive wear. The new one is a lot thinner, scratchy and is of similar quality to garments 3 times less expensive. What hasn't come down in the price, just way too high for this quality. Shame really, I would have liked to splurge from time to time on a high quality item. I guess I'll have to find another brand.
25 June 2019
Unprompted review
Brora cashmere socks
Bought cashmere socks costing £25 and they wore through within weeks causing blisters on my feet! Brora don’t want to know. One assistant blamed my shoes while manager told me. They are a luxury item. Surely they are not fit for purpose. Their customer service is shocking and I will definitely never go there again. I cannot afford £25 for a few weeks wear. I always wear pure wool socks in winter and have never had any problems. If socks are not fit for purpose labels saythis
15 March 2019
Unprompted review
Soooo happy with this company
Excellent quality garments and customer service second to none.
10 July 2018
Unprompted review
utterly gorgeous cashmere - worth splurging on
A truly British company producing the highest quality clothing - sumptuous knitwear, trendy accessories and so many other items to tempt you..... the dresses are particularly lovely.
12 October 2011
Unprompted review
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