The Bristol Residential Letting Co Reviews 

719
•
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 167 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the dedicated staff members for being exceptionally responsive, highly professional, and genuinely helpful when handling everyday property management and maintenance tasks. Property owners and renters alike deeply appreciate the efficient service, timely updates, and smooth communication provided consistently throughout their entire tenancy. Some reviewers were not happy with the communication issues experienced, noting that staff members could sometimes feel unapproachable or difficult to reach when urgent problems arose. A few consumers also mentioned feeling stressed due to significantly delayed responses and prolonged periods where important property issues remained completely unresolved.

What people talk about most

Staff

Users describe positive interactions with staff, noting that the team is consistently helpful, professional,... See more

Service

Customers had positive experiences with service, often highlighting the efficient and smooth process of... See more

Customer service

Consumers find customer service to be positive, frequently highlighting helpful, responsive agents who... See more

Response time

Clients share positive opinions on response time, frequently highlighting that reviewers are exceptionally... See more

User experience

Reviewers express great satisfaction and appreciation regarding their overall user experience, highlighting... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We have been working with Bristol Resident for over 10 years and as landlords we have found their service second to none. Any issues are dealt with quickly and efficiently by our contact Aimee who nev... See more

Company replied

Rated 5 out of 5 stars

This lettings company are the best! They look after our property and our tenants in exemplary manner which means our tenants stay with us. But, should they decided to move out, I am certain new te... See more

Company replied

Rated 5 out of 5 stars

I have rented with The Bristol Residential Letting Co for over two years and more recently moved back with them again and honestly I could not be happier with the service. Andy Peters has manag... See more

Company replied

Rated 5 out of 5 stars

I have been using The Bristol Residential Letting Co for many years now, what a relief from the continuing legislation changes, TBRL Co look after it all. Everyone I have dealt with have been great, d... See more

Company replied


Company details

  1. Real Estate Rental Agency
  2. Property Management Company
  3. Real Estate Agency

Written by the company

The Bristol Residential Letting Co is an independent letting agency that specialises in lettings and property management and deals exclusively with properties located in Bristol. Focusing purely on the Bristol rental market we are able to provide our tenants and landlords with an unparalleled level of local expertise. By choosing a local independent company with high street offices, our customers get to work with a team of professionals who are easily accessible, are able to make decisions quickly and who really care about the people and properties they look after. As members of the Association of Residential Letting Agents (ARLA) we are fully regulated, have client money protection and by being members of The Property Ombudsman can offer our customers complete piece of mind.


Contact info

4.9

Excellent

TrustScore 5 out of 5

719 reviews

5-star
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1-star

No recent history of asking for reviews

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Replied to 100% of negative reviews

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4.9

All reviews

(719)

165 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

We’ve had an excellent experience with Amy Garrod

We’ve had an excellent experience with the agency — very professional, reactive, and always clear in their communication.
A special thank you to Amy Garrod, who has been extremely helpful, kind, and efficient throughout the whole process.
It’s a real pleasure to deal with such a reliable and friendly

22 October 2025
Unprompted review
The Bristol Residential Letting Co logo

Reply from The Bristol Residential Letting Co

Thank you very much for your 5* review, it is very much appreciated, I am really pleased you are happy with the service you are receiving.
Kind regards Amy

Rated 5 out of 5 stars

Happy Customer

I've rented my current home through Bristol Residential Letting Company since December 2018 and have had nothing but good service from them.

Property Manager Gemma McLaughlin always responds quickly when necessary, and manages any situation that might develop calmly and efficiently, backed up in an equally friendly manner by her colleagues in the Southville branch.

22 October 2025
Unprompted review
The Bristol Residential Letting Co logo

Reply from The Bristol Residential Letting Co

Hi Rich,

Many thanks for your kind review! I’m very pleased you are happy with our services as your property manager.

As always, if you need anything please do not hesitate to get in touch!

Gemma McLaughlin
Senior Property Manager

Rated 5 out of 5 stars

Very happy tenant

I’ve rented a flat as a tenant through BRLC for several years, and have been happy with the service throughout.

Andy has been an attentive property manager, keeping me up to date on any maintenance, being attentive to issues, and maintaining the property to a high standard.

22 October 2025
Unprompted review
The Bristol Residential Letting Co logo

Reply from The Bristol Residential Letting Co

Dear Josh,

Many thanks for your kind words, it is always great to hear when a tenant is happy with the service they receive.

Long may this continue throughout your tenancy.

Best wishes,

Andy Peters
Senior Property Manager

Rated 5 out of 5 stars

great service and communication

I have been very impressed in the 4 years that BRL have managed my property. Aimee in particular has been excellent in all aspects of management with superb communication and has resolved any issues quickly and efficiently.

21 October 2025
Unprompted review
The Bristol Residential Letting Co logo

Reply from The Bristol Residential Letting Co

Hi John. This is really great to hear - thanks for sticking with us. You're a pleasure to manage!
Aimee Hawkesford - Branch Manager

Rated 5 out of 5 stars

I was a tenant for over three years and…

I was a tenant for over three years and had an excellent experience from start to finish. Communication was always clear and timely, and any maintenance issues were handled quickly and professionally. Special thanks to Andy and Emma, both were consistently helpful, patient, and proactive whenever I needed assistance. Their support made renting here stress-free. I highly recommend this team and would gladly rent with them again.

20 October 2025
Unprompted review
The Bristol Residential Letting Co logo

Reply from The Bristol Residential Letting Co

Dear Eric,

Many thanks for your review and kind words, it is really appreciated.

You have been a pleasure to manage over the last 3 years, and I wish you all the best on your next adventure.

Best wishes,

Andy Peters
Senior Property Manager

Rated 5 out of 5 stars

Excellent service

We have been with dealing with the Gemma from the Southville BRL co. branch for over two years now and I must say they do provide excellent service, backed by friendly team.

17 October 2025
Unprompted review
The Bristol Residential Letting Co logo

Reply from The Bristol Residential Letting Co

Hi Hilton,

Many thanks for your kind words! I’m really pleased you have been happy with our services.
As always, if you need anything please do not hesitate to get in touch!

Gemma McLaughlin
Senior Property Manager

Rated 4 out of 5 stars

Professional and Trustworthy Service

I had a fantastic experience with The Bristol Residential Letting Co. They are fully regulated, reliable, and genuinely care about their tenants. The process was smooth, and I felt confident knowing my interests were protected. A top-notch letting agency!

1 October 2025
Unprompted review
Rated 5 out of 5 stars

I've been renting with The Bristol…

I've been renting with The Bristol Residential Letting Co for over 2 years, with my property being managed by Andy Peters throughout that time. Andy has always been incredibly responsive, professional and helpful, I can't recommend him (and BRL) enough. As someone who has rented multiple properties over the last 14 years, it's no exaggeration to say this is the best rental experience I've had to date. Thank you!

14 October 2025
Unprompted review
The Bristol Residential Letting Co logo

Reply from The Bristol Residential Letting Co

Dear Georgina,

Many thanks for your review, I really do appreciate your kind words, and I am glad to hear you are more than happy with the service provided by myself.

Long may this service continue throughout your tenancy.

Best wishes,

Andy Peters
Senior Property Manager

Rated 5 out of 5 stars

This has been the best property…

This has been the best property management company I have had during all my years of renting. Our property manager, Charlie, was extremely attentive and ensured speedy replacement of any broken appliances etc. Our mind was always put at ease by good communication and thoughtful responses.

10 October 2025
Unprompted review
The Bristol Residential Letting Co logo

Reply from The Bristol Residential Letting Co

Appreciate the kind words Maisie, it’s been a pleasure managing your property throughout your tenancy. Charlie

Rated 5 out of 5 stars

We’ve been tenants through The Bristol…

We’ve been tenants through The Bristol Residential Letting Co for many years now. We’ve met the majority of the staff from the Southville branch and have always found them to be very friendly and helpful.

Our current property manager Gemma is always quick and efficient in handling any issues that arise.

We wouldn’t hesitate to recommend The Bristol Residential Letting Co to anyone looking to rent a property in the Bristol area.

13 October 2025
Unprompted review
The Bristol Residential Letting Co logo

Reply from The Bristol Residential Letting Co

Hi Nathan,

Many thanks for your kind review! I’m very pleased you are happy with our services as your property manager.
As always, if you need anything please do not hesitate to get in touch!

Gemma McLaughlin
Senior Property Manager

Rated 5 out of 5 stars

BRL is good, but Gemma is the best!

We are renting a flat through BRL for the last 4 years. We have a very positive experience, and especially with our property manager, Gemma. She is very responsive to communication. She arranges all repairs efficiently, and even when it seemed next to impossible to find a contractor with the skills to fix our windows, she persevered until she found one. Not to mention her amazing friendly and pleasant personality.

12 October 2025
Unprompted review
The Bristol Residential Letting Co logo

Reply from The Bristol Residential Letting Co

Hi Alexandra,

Thank you so much for your kind words! I am very please that you are happy with our services as your property manager. I’m glad we were able to resolve the windows for you 😊
As always, if you need anything please do not hesitate to get in touch!

Gemma McLaughlin
Senior Property Manager

Rated 5 out of 5 stars

Four Years of Excellent Service

We’ve been renting through BRL for four years, and our experience has been great. Andy has always been professional, friendly and quick to sort out any issues. We really appreciate his support over the years and happily recommend the agency to anyone looking for a reliable letting service

10 October 2025
Unprompted review
The Bristol Residential Letting Co logo

Reply from The Bristol Residential Letting Co

Dear Xiaoting,

Thank you for your review.

It is always refreshinig to hear such nice comments from a current tenant that has been managedby myself for a few years.

I am so glad that you would be happy to recommend us as an agency for anyone looking to rent, this is exactly the feedback we strive to hear from our tenants.

Best wishes,

Andy Peters
Senior Property Manager

Rated 5 out of 5 stars

I have been renting a property from BRL…

I have been renting a property from BRL for the past 3 years and the property has been managed by Andy Peters! My experience has been amazing! All aspects of renting this property have been taken care of by Andy in a quick and efficient manner. This has been by far my best experience!

9 October 2025
Unprompted review
The Bristol Residential Letting Co logo

Reply from The Bristol Residential Letting Co

Dear Adrianos,

Many thanks for your kind words. I very much appreciate what you have said and look forward to continuing to look after you going forward.

All the best,

Andy Peters
Senior Property Manager

Rated 5 out of 5 stars

We rented through The Bristol…

We rented through The Bristol Residential Letting Co for just over two years and our overall experience was very positive. From initial viewings to ongoing property management, Andy and the team were professional, responsive and on hand to help with any issues that arose.

6 October 2025
Unprompted review
The Bristol Residential Letting Co logo

Reply from The Bristol Residential Letting Co

Dear Sam & Amber,

Many thanks for your kind words. It is always refreshing to receive a review like this when being a Property Manager can sometimes be quite a thankless role.

You have both been an absolute please to manage and wish you all the best on your next venture.

Best wishes,

Andy Peters
Senior Property Manager

Rated 5 out of 5 stars

Highly Recommended

I’ve been a tenant with the Southville branch for many years now and cannot recommend them enough. Andy P. has been great at tackling all maintenance related problems. Keep up the great work!

8 October 2025
Unprompted review
The Bristol Residential Letting Co logo

Reply from The Bristol Residential Letting Co

Dear Nik,

Thank you for your review.

I am glad you are more than happy with the service I have been providing you over the last 5-years, can’t believe how quickly this time has passed.

As always I am here when you need me!

Best wishes,

Andy Peters
Senior Property Manager

Rated 5 out of 5 stars

Gemma is super helpful

Gemma is always very responsive and helpful for us as tenants!

7 October 2025
Unprompted review
The Bristol Residential Letting Co logo

Reply from The Bristol Residential Letting Co

Hi Holly,

Thank you for your kind words! If you ever need anything, please do not hesitate to get in touch!

Gemma McLaughlin
Senior Property Manager

Rated 5 out of 5 stars

Decent Outfit

Have been dealing with the Bishopston branch for sometime now and they are really helpful and very responsive. Never thought i'd say this but I actually like my letting agent! Aimee has been awesome as my property manager !

7 October 2025
Unprompted review
The Bristol Residential Letting Co logo

Reply from The Bristol Residential Letting Co

Hi Adam. Thanks so much for your feedback! You've been a pleasure to have as a tenant and we are glad we've managed to move you out of one property of ours and into another another with us.
Aimee Hawkesford - Branch Manager.

Rated 5 out of 5 stars

Highly recommend Andy Peters and the…

Highly recommend Andy Peters and the Bristol Residential Lettinh Co. They were brilliant in supporting my move to Bristol just under 4 years ago and have supported me with moving into a second property due to the landlord selling. Andy has been great at advocating and supporting me as a long term let. Very grateful!

7 October 2025
Unprompted review
The Bristol Residential Letting Co logo

Reply from The Bristol Residential Letting Co

Dear Alix,

Many thanks for your review. It is very much appreciated.

I am pleased to have managed you in 2 properties at The Bristol residential for the last 4-years.

Here’s to the next 4.

Best wishes,

Andy Peters
Senior Property Manager

Rated 5 out of 5 stars

Thank you Bristol Residential Letting Company…

I have been a landlord and used the services of Bristol Lets since 2007. They have been an excellent customer service company to both me and my tenants
I wish to personally thank Gemma McLaughin in particular for all her professionalism support and always willing to go above and beyond to ensure both my tenant and myself were well supported throughout.
Thank you

7 October 2025
Unprompted review
The Bristol Residential Letting Co logo

Reply from The Bristol Residential Letting Co

Hi Susan,

Thank you for your review! I’m pleased you were happy with our services with us managing your property, it was a pleasure to help you throughout the last few years.

Please do not hesitate to get back in touch if you need any further assistance in the future, we would be more than happy to help you again.

I wish you all the best in the future.

Gemma McLaughlin
Senior Property Manager

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