Nasty cheap pump, worth less than a few cents. Broke on attempting to pump the first ball. Chasing refund out of principle for 4 months now. Keep getting told its coming. Balls certainly dont reflect... See more
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Such a disappointment. Bought this for my football mad 9 year old grandson. Opened the box expecting to find a wonderful brightly coloured ball & instead saw a deflated black coloured ball which need... See more
Company replied
Don’t waste your money.. ordered 2 rugby balls for my sons Firstly they did arrive promptly but disappointed they were just defeated in bags ( no fancy boxes as advertised on social media platforms... See more
As someone who is always looking to improve my game, I was thrilled to discover these LED golf balls. The fact that they have a battery life of 50 hours means I can play to my heart's content without... See more
Company replied
Company details
Written by the company
BRIGHT was created to transform the way we channel imagination, inspiration, and innovation into the way we play sports. Play in the Future.
Contact info
Netherlands
- support@brightsport.com
- www.brightsport.com
Breach of guidelines
Support refused to help
My browser autofilled the incorrect delivery address and customer support refused to update the details. So now the ball will be delivered to the wrong address and I wil have wasted my money. I wrote to customer support seconds after placing the order as the order confirmation showed the wrong address.
3 July 2024
Reply from BRIGHT Sport
Hello Russell,
Thank you for sharing your concerns.
Please note that we do not have control over the shipping address provided during the order process. However, rest assured that if any issues arise with the delivery, we are here to assist you. We will gladly help reship your order at no additional cost to ensure it reaches you.
Your satisfaction is our priority, and we appreciate your understanding.
Warm Regards,
Team Bright Sport
Reply from BRIGHT Sport
Hello Ingus,
Thank you for mentioning the fast ordering process! We’re glad to hear it met your expectations. If you have any other feedback or need further assistance, feel free to let us know.
Warm Regards,
Team Bright Sport
he does NOT GLOW WITHOUT the app
he does NOT GLOW WITHOUT the app, its a joke that you dont mention that! i m quit sure that you bought a lot of these reviews, just check how many friends they have and what (if) the post.. sorry, but thats just scam and your company should be ashamed of yourself. kids are looking forward for ball what glows and they can play with, like in your ads and then the receive that s...
16 June 2024
Unprompted review
Reply from BRIGHT Sport
Hello Marcel,
Thank you for your feedback. We appreciate the opportunity to address your concerns.
We would like to clarify that the full description of our product is available on our website. At no point do we claim that our ball lights up, as it does not contain a battery or any lighting mechanism. We strive to provide accurate and detailed information about our products to ensure our customers can make informed decisions.
We apologize if there was any confusion, and we are always here to assist with any further questions or concerns you may have. Your satisfaction is important to us, and we hope to resolve this matter to your satisfaction.
Thank you for bringing this to our attention.
Warm Regards,
Team Bright Sport
I bought this ball and my son loved it…
I bought this ball and my son loved it with the light of the cell phone it lights up and it's very cool I love it, fast shipping
7 June 2024
Unprompted review
Reply from BRIGHT Sport
Hello Maria,
Thank you so much for your wonderful feedback! We're delighted to hear that your son loves the ball and enjoys the way it lights up with a cell phone. It's great to know that the fast shipping met your expectations too.
We're always happy to hear from satisfied customers like you. If you ever have any more comments or need assistance in the future, please feel free to reach out.
Thanks again for your kind words and support!
Warm Regards,
Team Bright Sport
Absolute rubbish
Absolute rubbish, bought the rugby ball for my son, inflated the ball and it was out of shape, the stitching was terrible, the ball does not glow naturally, it needs light in the dark!
Customer services do not reply!
Stay away!
4 June 2024
Unprompted review
Reply from BRIGHT Sport
Hello Joseph,
Thank you for your feedback. We have reviewed your email correspondence with our customer service team, and we would like to provide some clarifications:
Firstly, our records show that our customer service team responded to your emails in a timely manner and promptly sent you a replacement order. You should have received the new order number along with the details of the replacement.
We are sorry to hear about the issues you encountered with the initial ball. We hope that the replacement ball meets your expectations and resolves the problems you experienced.
Regarding your comment about the ball not glowing naturally, our product descriptions are specified on our website. We encourage you to review the product details on our website for accurate information.
If you have any further concerns or need additional assistance, please do not hesitate to reach out to our customer service team. We are here to ensure your satisfaction with our products. Thank you for your understanding and continued support.
Warm Regards,
Bright Sports Team
I thought I was buying from an…
I thought I was buying from an Australian website but it's not. This product is useless without a camera, it's just a black ball. They say you can return it within 30 days, but don't want to give a return address, then say they can't guarantee a refund as the ball could go missing in transit. So what they mean is they'll say they haven't received it. Don't waste your money, the balls aren't even well made. They come from China!
19 May 2024
Unprompted review
Reply from BRIGHT Sport
Hello Natasha,
Thank you for your feedback. We would like to address your concerns and provide some clarifications:
Firstly, we appreciate your comments regarding the quality of our products. While our warehouse is located in China, we have a dedicated quality assurance team that rigorously inspects our products to ensure they meet our high standards. We take great pride in the quality and material of our balls.
Regarding your return request, our customer service team has already sent you a return form. Please use this form to return the ball for a full refund.
Lastly, we want to clarify that our product descriptions do not claim that our ball will light up. The complete product details are available on our website, and we encourage you to review them to avoid any misunderstandings.
Thank you for your understanding and continued support. If you have any further questions or concerns, please feel free to reach out.
Warm Regards,
Bright Sports Team
The quality of the products is higher than expected
The quality of the products is very very good compared to the different stores I've checked.
I bought a football to play some games with my friends!
1 May 2024
Unprompted review
Reply from BRIGHT Sport
Hello Hector,
Thank you so much for your kind words! We're thrilled to hear that you're pleased with the quality of our products. It's great to know that the football you bought is perfect for your games with friends. If you ever need anything else or have more feedback, feel free to reach out. Enjoy your games!
Warm Regards,
Team Bright Sport
As someone who is always looking to improve my game
As someone who is always looking to improve my game, I was thrilled to discover these LED golf balls. The fact that they have a battery life of 50 hours means I can play to my heart's content without worrying about them running out of juice. Plus, the automatic lighting upon impact is a game-changer.
17 May 2024
Unprompted review
Reply from BRIGHT Sport
Hello Cliente,
Thank you for sharing your experience! We're delighted to hear that our LED golf balls have made a positive impact on your game. The long battery life and automatic lighting are designed to enhance your playing experience, so it's great to know they're working well for you. If you have any more feedback or need further assistance, don't hesitate to reach out. Enjoy your game to the fullest!
Warm Regards,
Team Bright Sport
Would not recommend
Would not recommend. The advert is misleading, it cannot be seen like that with the naked eye or in the sunlight, only using phone flash. I requested a refund and after battling various offers off 10%, 20%, 30% etc off the next order for a month, I finally got a return address. After 2 months, the parcel was returned to me as it as refused at destination and never received a refund. 30 days refund guaranteed, I wish. It’s all a scam, wouldn’t buy, it’s not even good quality material and you’re left with a weird looking ball that can’t even be used as one. Teaches me to never press on those sponsored adverts ever again!
Update following company reply: I never said the ball lit up, but the holographic pattern was advertised as being seen in the sunlight which it does not, only by using flash which wasn’t how it was described on the website. Also, I have paid £15 to return the ball using the address this company provided via email (I have photographic proof) just to have the package refused and returned back to me. It had nothing to do with no fees, the package was physically refused at the destination. In no way I’m going to spend another dime returning this horrific product, in the bin it goes!
24 December 2023
Unprompted review
Reply from BRIGHT Sport
Hello Lana,
We appreciate your feedback, and we are sorry for the confusion. We pride ourselves on the quality of our ball. Our ball does not light up, and the full description is on our website. We encourage you to visit our website for more information: https://ca.brightsport.com/collections/all/products/bright-basketball. As for returning the ball, there must be an issue which is why it has been returned to you. However, no worries, as you may return it again. Just please make sure to settle all of the fees so that this will not happen again. Please reach out to our customer service if you have more questions.
Warm Regards,
Team Bright Sport
Beautiful gift to my som
I don't known this brand but a friend of my son that's this soccer ⚽ ball and he wants it too.
After I bought it, they have shipped on 5 days and the order It arrived well packaged.
Now, my son and his friend are playing everyday on afternoon at park and I like to see the sunny days like ball is bringing ( I recommend clean with a soft napkin).
Great product 😃
19 April 2024
Unprompted review
Reply from BRIGHT Sport
Hello R L a u,
Thank you for sharing your experience! It's great to hear how your son's friend introduced you to our soccer ball, and that you're happy with your purchase. It's always nice when orders arrive promptly and well-packaged, isn't it? And seeing your son and his friend playing every day at the park sounds like a wonderful scene. It's like the ball brings a bit of sunshine to your afternoons, doesn't it? Thanks for the cleaning tip, too! We're really glad you're pleased with the product. If there's anything else we can do for you, just let us know. Enjoy those games! 😃
Warm Regards,
Team Bright Sport
Terrible quality
Terrible quality. The balls are NOT bright. They are brown and dull.....Fake advertising.
1 May 2024
Unprompted review
Reply from BRIGHT Sport
Hello Emma,
We genuinely appreciate your feedback, and we apologize for any confusion. At our store, we take immense pride in the quality of our balls. It's important to note that our basketballs do not light up, and the comprehensive description is available on our website. We encourage you to visit the following link for more detailed information: https://ca.brightsport.com/collections/all/products/bright-basketball. Thank you for bringing this to our attention, and we're here to assist with any further inquiries you may have.
Warm Regards,
Team Bright Sport
Reply from BRIGHT Sport
Hello Diana,
We genuinely appreciate your feedback, and we apologize for any confusion. At our store, we take immense pride in the quality of our balls. It's important to note that our basketballs do not light up, and the comprehensive description is available on our website. We encourage you to visit the following link for more detailed information: https://ca.brightsport.com/collections/all/products/bright-basketball. Thank you for bringing this to our attention, and we're here to assist with any further inquiries you may have.
Warm Regards,
Bright Sport Team
Nothing like the ads
Nothing like what was advertised in the videos, in terms of brightness. Very dissatisfied. Shipping took 10 days, even though I paid extra for a more speedy delivery.
1 April 2024
Reply from BRIGHT Sport
Hello George,
We're truly sorry to hear about your dissatisfaction with your recent purchase.
Regarding the lighting brightness, we apologize if the product didn't meet your expectations. The full description of the product, including its lighting capabilities, is provided on our website.
As for the shipping delay, we apologize for any inconvenience this may have caused. We've experienced a significant influx of orders recently, which has impacted our processing and delivery times. We understand that you paid for expedited shipping and didn't receive the service you expected. Please reach out to our customer service team with your order details so we can investigate further and refund your shipping fee promptly.
Your satisfaction is important to us, and we're committed to addressing your concerns. Thank you for bringing these issues to our attention, and we apologize once again for any inconvenience caused.
Warm Regards,
Bright Sport Team
BRIGHT has truly nailed it with their…
BRIGHT has truly nailed it with their illuminated sports equipment. The ball is easy to charge, and the lights last for hours. The glowing effect is mesmerizing, and I can't recommend it enough.
4 February 2024
Reply from BRIGHT Sport
Hello Maria,
We're thrilled to hear that you're enjoying our illuminated sports equipment! It's designed to provide a mesmerizing glowing effect that adds an extra level of excitement to your games. Thank you for your recommendation, and we appreciate your support!
Warm Regards,
Bright Sport Team
The BRIGHT football's illumination is…
The BRIGHT football's illumination is perfect for evening games. It's not too bright to be distracting, yet provides enough visibility to enjoy the game. Love it!
24 January 2024
Reply from BRIGHT Sport
Hello Alex,
We're delighted to hear that you're enjoying your BRIGHT football for evening games! Our goal is to provide just the right amount of illumination to enhance your playing experience without being distracting. Thank you for your feedback, and happy playing!
Warm Regards,
Bright Sport Team
Absolutely terrible customer service
Absolutely terrible customer service
I bought two for my grandchildren on for Xmas and one for a Birthday
The valve is broken on one and won’t inflate , as we are over the 30day policy I am told they are unwilling to help me .
Even though the 2015 consumer act states that I am entitled to a refund , repair or exchange. We are in the uk and this company do not apply uk law
They don’t light up either , kids are really unimpressed
SAVE YOUR MONEY
2 April 2024
Unprompted review
Reply from BRIGHT Sport
Hello Melanie,
We're truly sorry to hear about your disappointing experience and the issues you've encountered with the products you purchased. We understand the frustration this must have caused, especially given the special occasions for which you bought them.
Regarding the warranty period, we apologize for any confusion. We strive to provide the best customer service possible, and we're here to assist you even if your concern falls outside of the standard return window. Please reach out to us directly with your order details, and we'll do our best to find a satisfactory solution for you.
Once again, we apologize for any inconvenience caused and appreciate your patience and understanding as we work to make this right for you and your grandchildren.
Warm Regards,
Bright Sport Team
Worst Company ever
Bought 2 from bright Canada. After I paid for my order I received no confirmation of an order! At that point I knew it was not a good company to deal with. All Returns are to the Netherlands. Don’t be fooled. They offered me up to 25% back for me to keep the junk. I sent it back in Jan. Canada Post said part of their address was wrong lol. It cost me $62 to return. They asked for tracking number which I provided. He sent me an email saying to make sure I pay duty and taxes with return. After the fact I might add. It was returned to me in Feb. They had no intention of doing my return. My charge card gave me my funds back as a goodwill gesture. I wanted them to charge it back to them. So corrupt
12 December 2023
Unprompted review
Reply from BRIGHT Sport
Hello Leslie,
We sincerely apologize for the inconvenience you've experienced with your recent order. We understand how frustrating it can be to encounter issues with the ordering and return process.
To rectify this situation, we'd like to offer you the opportunity to return your order one more time. Please ensure that you pay all the fees incurred to ensure a successful return. We deeply regret any misunderstanding or inconvenience caused and appreciate your patience and understanding as we work to improve our processes. If you require any further assistance, please don't hesitate to reach out to our customer service team.
Warm Regards,
Bright Sport Team
I also would agree to stay away from…
I also would agree to stay away from purchasing these balls. I think the advertising is really misleading. The only way you see the colorful affects is through your phone, not the person playing with it which I think is more important. I was disappointed to say the least. And I bought three 😩 for my grandchildren for Xmas. My daughter in law wasn’t impressed either. As far as contacting them and their reply I must say I couldn’t complain. Please don’t waste your money
25 December 2023
Unprompted review
Reply from BRIGHT Sport
Hello Christine,
We apologize for the confusion regarding our light-up balls. We understand your disappointment and regret any inconvenience this may have caused. However, it's important to note that the full description of the ball, including its functionality, is prominently displayed on our website.
As you mentioned, the lights are activated through a phone application rather than internal batteries, a detail clearly stated in the product description. We regret any misunderstanding that may have occurred but stand by the accuracy of our product information.
Your feedback is invaluable to us, and we will take it into account as we strive to improve our communication and customer experience. Should you have any further questions or concerns, please don't hesitate to contact us. We appreciate your understanding and thank you for bringing this matter to our attention.
Warm Regards,
Bright Sport Team
Never arrived
25 March 2024
Reply from BRIGHT Sport
Hello Ioana,
We regret any inconvenience caused. Upon reviewing your order, we're pleased to confirm that it has reached its destination. You can expect to receive it shortly.
In the meantime, if you wish to track your package or have any queries regarding delivery, our dedicated customer service team is available to assist you. You can either reply to your latest order confirmation email or contact them directly at support@brightsport.com.
Warm Regards,
Team Bright Sport
When will they receive their order.
I have not yet recieved my order so I can not say much. But from the emails I received I think were very helpfull.
29 March 2024
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