Braun Reviews 

Terrible customer service, purchased a Series 9 Pro Shaver Kit that was missing the head. Contacted customer services to be told it’s out of stock even though it was on sale on their website.
This went on for 2 months and I was told keep an eye on the website to see when it comes back into stock. Eventually after contacting them multiple times I was told it was now back in stock and that they could send the part or refund me for it. I asked for it to be sent.
After a few weeks it still hadn’t arrived I contacted customer services again and I was told as soon as they have an update they’ll be in touch, one month on from that and still nothing.
I purchased this product on Black Friday, and now it’s nearly mid April, if I hadn’t have purchased a head it would have been unusable.
Joke of a company, and they’re part of one of the biggest retail groups in the world. Won’t be buying anything Braun in the future.

Terrible company, I would never try to buy from them ever again!
I tried to purchase an epilator but although I paid with PayPal (the money was available) they payment didn’t go through. Braun sent an email telling me until I resolve the issue or cancel the order, they will keep trying to take payment. There was a ‘resolve’ button which took you to the login however, their site would not allow me to login and therefore I couldn’t do either. I was left in limbo unable to make a purchase elsewhere as I l didn’t want to pay at a different site only to find Braun had finally taken payment. I spent TWO DAYS on the phone being pushed around and told to try different numbers. Everytime they responded it was tell me to either cancel or use a different payment method whichboffiursebeithiut being able to log in, I couldn’t do either. The email they sent was from a no reply site so I had to try calling again - infuriating! Eventually and after two days and six different numbers, I finally got to speak with customer Svc who promised they had reset my account and I should log on - I couldn’t, I had to go through it all again!Next time I really was cross and they offered me £20 credit. AGAIN I logged on and no credit! It shouldn’t be so hard to make a purchase and I’ve better things to do with my life than be messed around when I’m only trying to make a purchase. I’ve gone elsewhere now and will never try to purchase through Braun again. Take my advise and stay well clear!

I received a trimmer as a gift from one of my relatives and it was working fine in the beginning. It didnt pull my hair or left any kind of redness on my skin, which was a great change from using a regular razor. However, it just broke down after like 2 months of usage. Out of nowhere, it started working again after a week, which was surprising. Overall, it works really good, but it seems to last for only first couple of months before it starts having issues.

Shity product thermoscan 7 always show the last measure. Do not buy

S8 Recieved as gift so stuck with it. PULLS every strand of hair from my face. Takes forever to get a clean shave. Braun has sent me two additional heads to CORRECT problem. Improved but not good. Tried wet, tried dry.

I’m extremely disappointed with my recent experience trying to purchase the”Braun Skin iExpert Smart IPL PL7387” I’ve always trusted Braun, owning four other products that I’ve been happy with ( which is the only reason I kept trying despite everything that happened.)
I first placed an order using coupons, paying $506 in total. The order got declined so I reached out to customer service, providing payment screenshots and the email address of my account. They assured me they would look into it, but I never received any follow-up.
Since I urgently needed the device, I placed another order a few days later, this time for $530 with coupons. Sadly, the same thing happened myorder got canceled with no explanation. I contacted customer service once again, and got the same promise but no resolution. After spending a month trying to sort this out, reaching out multiple times, and waiting without answers, I’m left with no coupons or discounts. The only option I had was to try one more time, this time paying around $630, I’ve always trusted Braun for their quality, but this experience left me feeling let down and deeply disappointed. I truly expected more from a brand I’ve been loyal to for years.

I bought my Braun S9 5793 (box reference) that I suspect that the machine inside was a lower S9 reference. The box was open, and the cleaning device came without and transparent label with the red and green symbol. Right in the first use of washing the machine was slow to wash about 40 minutes and when I took off the device was soaked with liquid, it did not dry.
I contacted Braun where I made the purchase directly, and had no answer, I complained to Paypal and the answer they gave that they do not accept the complaint, do not exchange, nor refund. Braun is no longer what it was, since it went to P&G has become a company with gangsters. Now that I read the complaints below, even more confirms what I think. Put yourself away from this company and see the other brand of household products that belongs to the group that has coffee machines of `***** and see that it has 1.2 in Trustpilot, which means that the problem persists throughout the line. Nothing to do, I just have to be lucky enough to see even when it lasts without damage. I received a refurbished machine, guaranteed. I don´t give 0 Zero Stars because I can`t. Machine PC4296 - Invoice # GB2025-589

Totally agree with 20/1/25 review submitted by "seasoned user of Braun electric shavers". My Braun Series 9 Pro shaver that cost £280 just 2½ years ago apparently needs to be repaired. Can't think of many products that need repairing so soon after the warranty runs out. What an awful company. I'll go back to Phillips shavers now.

S9 shaver hopeless.
I have now had three of these and they all have the same fault. After a relatively short time of shaving they cut out. Despite comments saying 'not charging' or 'motor needs cleaning' nothing stops this happening. Do not waste your money - and there is no way to get to talk to Braun - you just get fobbed off with their 'service partner'. Hopeless.

Don't buy a Braun series 9 razor !!! I purchased a series 9 razor, which was one of their most expensive razors. During the first 18 months the mesh has become faulty no less than 4 times and needed replacing. Also the motor became faulty and needed a new one fitted. Really disappointed in the quality of this razor, and the problems that I have experienced.

I was happy with my Braun S3 shaver until I brought a replacement cassette. After a month shaver head/cassette fell apart after washing it, and now regularly falls apart, it also pulls the hairs when I shave. It is impossible to get in touch with the Braunshop.co.uk from where I brought it, instead you get sent to P&G care (Proctor and Gamble parent company) I was told The cassettes are not covered under warranty as they are wearable parts, they cant send me a replacement, as although they are showing in stock they claim to be out of stock and have sent me a link from where I can buy a new cassette. Awful customer service from a huge multi-national company

I have two Braun series 9 shavers -- a 9242S and a 9345S because I split my time between two locations and am loathe to pack a shaver every time I travel from one to the other. I bought them during promotional periods.

While they provide a decent shave, breakdowns are frequent. Both shavers have been repaired twice to-date, due to motherboard and/or battery issues. The 9345S was last repaired less than a month ago, on 9 Dec 2024 (at an authorised service centre), and since 6 Jan 2025 has malfunctioned again. It cannot even last one month! The travel lock feature (which I seldom use anyway) malfunctions, causing the shaver to not be able to be switched on, or it switches on and off by itself erratically. One night, I woke up to the 9345S switching on and off repeatedly by itself at 3am.

One thing is for sure: My next shaver will not be a Braun.

I brought a Braun series 7 shaver some years back and was delighted with it, it was superior to most other makes I had bought prior, German engineering at its finest, however, 18 months after my purchase I needed a new foil head for it, which is normal, so I purchased one for about £40 but when I tried it my shaver was totally different and it ripped my beard hair out, I thought I had been ripped off by Amazon who had sold me a counterfeit foil, at this point went back to wet shaving, and didn't bother getting another foil for about a year due to the expense, but then purchased another foil from Boots i thought that i'd be safe with them and get a quality replacement foil, Wrong this foil was also ripping my hair out, I also had bought a cheap one off of ebay which was the same, at this point I wrote to Braun explaining what had been going on and looking for answers as to why I couldn't buy a replacement foil of the same quality as the one they sold me when I first purchased the Series 7 shaver, i received no reply, a few months later i tried again with no reply from Braun customer service, i looked through the foil reviews and Braun feedback and there were many many reviews with the same complaints as mine, it looks like German engineering has gone the same way as British engineering, sold off to the cheapest Chinese knock- off shop, so now my expensive forever shaver is useless and obsolete, perhaps i can frame it as a testament to the once outstanding German engineering (and customer service) that is now no more.

I was a fan of Braun and the epilators they made prior when i first discovered them. When cleaning, this piece breaks off of the spring. This is the second time i ordered one and the same thing happened. I don’t recommend this product to anyone due to its risk in duration and the warranty is only for a year and it broke after the year’s time from Dec. 2023 to know. The one prior broke the same way prior to a year being up.

I am completely dissatisfied with Brauns customer service. After filling out a request for replacement parts on their website, I have yet to receive any reply whatsoever. Not even a bot reply to let them me know they received my inquiry. My product experience was actually excellent, getting crickets back has soured my opinion of Braun.

Ordered a Model 9440 beard trimmer/shaver directly from the company for just over $100.00. It came without an attachment. I called them and they lied to me and said I had to send the entire kit back so that they could send me a new kit with the missing attachment. I questioned this and asked them to just send the missing piece, but they said they could not do this. They had no individual attachments available, that they were all packed with kits. I just got a shipping confirmation for the missing foil shaver attachment and nothing else. THEY OUTRIGHT LIED TO ME. I called and they said they were sending me a similar part, not the one that was missing. They also said they were sending me another complete kit. I could have kept the original kit and waited for the part...but “NOOOOOOOOOO”, this was the way they insisted they had to do it! I just now called them and said that I was done. I wanted my money back. They just sent me a label to return both items. I simply refuse to do business with a company so poorly run with miserable customer service. Thanks Proctor and Gamble for nothing but a waste of time and money. I will boycott your products wherever I can for the rest of my life.

Do not waste money on this portable shaver,it is only fit for land waste.
It doesn't shave properly and it's almost impossible to replace the batteries.
Boots are selling rubbish with this product as it's unusable.
Totally useless.

Never sent a replacement for faulty laser machine

Very poor quality product. Blades are not sharp, but the plastic combs are, scratching my face. Do not buy, not worth the money!

Bought Series 9 shaver and almost immediately it became defective.The motor would stop and not restart even though battery indicator showded plenty of power left.Recharge for short period and shaver would restart and now have discovered if you just leave it for a few hours it will restart.Service address for Ireland is in UK which involves sending out side EU with possible taxation issues both ways.Ring customer service number only to discover that it will not accept calls from ROI. Useless product and non existent customer service option from Ireland. Lesson learned will not be buying from Braun again.OTHERS BEWARE