Brandalley Reviews 

I used to love Brandalley and always found them reliable. I am waiting on an order due 7 December at the latest. When I telephoned I was told it would be dispatched in a few days. But I’ve heard nothing. I asked why they were advertising Christmas gifts when delivery was in a mess. The customer service advisor said their warehouse were in trouble. I asked if I would get my order before Christmas and she said “90%”. So I think that there is something serious happening with the warehouse and Brandalley are not telling customers. She also said that management had decided not to contact customers to advise their deliveries would be late. Which seems like an odd decision. So something is up and I do not trust that orders will be fulfilled.

Waited nearly 2 weeks for sombody to get back to me as regards to my item was going to be posted terrible service

Awful experience called twice and emailed twice to get cut off. All I want is an order cancelling as it won’t arrive for Christmas
In fact it’s 2 months- what a joke!!! No one can confirm to me if I can have a refund. Can’t call customer services now. What can I do???

Poor service all round really...
Ordered 5 items as Christmas gifts - and I appreciate that the stock is not immediately despatched but made sure ahead of ordering that the delivery timeframe suited.
Out of the 5 items ordered - 2 have arrived on time and in good condition, 2 heavy fragile items (packed in a plastic delivery bag...mmm? arrived damaged - how predictable that would have been when packing in the warehouse!
And, finally, 1 item has not turned up by 23 Nov (the outside date for delivery) - this has simply been refunded without any communication whatsoever. I called BA to query where it was, it would appear the advisor I had spoken to previously about the damaged items refunded (I had mentioned that I was still awaiting one item during the call). She obviously saw that it was out of stock and rather than give me more bad news, decided to keep that nugget of information to herself and just refund the price.
Guess what? Shall not be using BA ever again!

I also regularly order from Brand Alley, their service is very hit and miss. One recent order made I was given an extended delivery date, I contacted Brand Alley some weeks later to cancel the order, I was advised this 2 been done and a refund would follow within 3- 5 days. Over a week later no refund, this is a coat for £235.00!! The next order , the delivery date came and went, contacted customer service who said the item was not longer available and cancelled my order, they had received payment 2 weeks before this, you should not be taking peoples hard earned money, leaving it in your bank account for weeks and then saying you do not have the items??My ordering with this company will be far less due to the inefficiency of their operating procedures and lack of customer service,

HI DO NOT BUY FROM THEM I BOUGH 10 DAYS AGO NO DISPATCH, AND NO INFORMATION, I CALLED WAS TOLD WILL DELIVERY BY YESTERDAY, NOTHING HAPPENING, NOT ADVISE TO BUY FROM THEM

Orders 4 cushions,4 lamps. Cushions arrived within 4weeks,2 lamps arrive 4weeks later with delivery note stating 4 were being delivered, 2 were missing. I promptly emailed and was asked to hand write a declaration of the fact, which I duly did. Iv emailed 2 more times and I’m being completely ignored. So like many others I’m out of pocket and due a refund. STAY AWAY FROM THIS SHAMBOLIC SITE. They are a disgrace.

I ordered 2 molton brown candles, when delivered both were smashed as not properly packed. I contacted customer services and continue to contact them for a refund, but they just don’t reply, very frustrating … and no refund

Stay away!
Ordered a nice Leather chair in good faith.
Given a delivery window of 5 days.
Have been waiting weeks now.
26 emails response the same. It will be dispatched in 24 to 48 hours. Now they just don't respond. Says in the order item delayed. Getting zero response and the chair was not cheap either. This company take your money and do not have stock of items they then attempt to source them it seems.
I have requested a refund and to cancel this order. Guess what. No response. Seriously stay away

DID NOT RECEIVE ANY OF THE ITEMS I ORDERD!
Was fobbed off with bog standard reply that my goods would be dispatched in 48 hours. 3 weeks later still not dispatched. I am disgusted and will NEVER EVER buy from you again. Had to put in a claim to try to get my money back.

I have bought many items from BrandAlley over the past couple of years, and aside from the long delays for delivery, I used to have a fairly good opinion of their service. But in recent months I have had no end of issues... wrong items being delivered, orders not processing correctly despite money being taken via Paypal... and discounts not being applied at check-out despite the webiste clearly advertising a 20% additional discount for certain brands. Then to round it all off... you have to chase them for a resolution and they are very poor in offering any goodwill gestures... despite wasting their customer's time! I would order with caution in future... as they are clearly struggling to provide good service at the moment... which may be an indication of other problems internally.

Absolute shambles of an organisation. They sent me incorrect items, then replaced them with more incorrect items. I returned these with an additional item from the same order - they refunded the additional item - minus the postage and have never refunded me for the incorrect items. I have emailed them several times and they just don’t respond. Dreadful.

5 week delivery with extra delay and no reply from customer services.

Ordered item which Brand Alley sent to wrong (unknown to me) address. Poor response from BA who asked firstly if I could pick it up (no I’m over 100 miles away), and secondly seem to have no interest in refunding me, or resending to me. I see this as fraud! They have taken my money and have not delivered my product. Have used in the past and all ok. Won’t use again unless this is sorted.

If I could give a 0 star rating would give that this company is a scam they take your money and don’t post your item and give still awaiting my order over a month and when you contact they ignore you

Bought a velvet sofa. Worst sofa I have ever bought cost over £1000.00 too scared to sit on it they are coming to repair after couple of months. Please think before buying. I'm probably going to have cut my losses with this one and buy a new one.

The most annoying website ever. You can't skip without give them your email.

Cannot unsubscibe this bunch. Disgusting company, beware of it.

I find Brandalley really good. i have bought several times from them and the clothes are genuine and often 30-50% cheaper than on the original clothes website. They will always pay you back if the return is their fault such as wrong item etc. so not a bother. I had the misfortune of being sent the wrong dress recently as i needed it to wear for saturday. i rang customer service up and said i would keep the dress but asked for a return on my express delivery - they did this without any quibble. i now needed a jacket to go with the dress (as it was a different colour) so paid for the express delivery and i didn't arrive next day so i had full delivery cost back. When i spoke to customer service they were really helpful and indeed i had the jacket the following morning and a follow up e-mail saying that this had been done so they were obviously checking up on the delivery.

I have no axe to grind with them. The quality and cost of the clothes are worth waiting for and would highly recommend.

Took over a month to recieve my t-shirt, I finally recieved a top nothing like I had ordered. Check the returns process to find I have to pay for the postage. The tops 15quid. I'm not messing around another month and paying for their mistake. Simply won't be using them again!