Brandalley Reviews 

Repeatedly emailed them as their unsubscribe button intentionally does not work. They do not stop emailing to the point of harassment. Their customers must be zombies who respond to extremely aggressive marketing. Taking the case to the information commissioner’s office

Awful customer service. Received the wrong order and told the item I actually ordered is now out of stock so they can't send me a replacement. Also told me I wouldn't receive a refund unless I returned the item I received. I now have to sit in all morning and wait for DPD to collect the item, leaving me not only out of pocket but with no item.

I should have read the reviews before ordering, they are exactly mirroring my experience. returned my items 14.12.21, I didn't receive a refund.January e.mailed them requesting my refund and was told they couldn't find my original order, unfortunately I had zapped my email order, but told them I still had the half of delivery note with all details on, my credit card statement with payment details on, also proof of postage and proof of delivery to their address. One reply stating I had emailed wrong address even tho I had answered on their email reply at the bottom of their email. I have sent many emails stating all the information i would assume they would need, all time-consuming but I wanted my refund. No reply to any of them, now heading towards end of January, don't buy from this firm Customer Service not good in my experience.

The site dose not load properly it freezes and never goes back to where you were . Contact them and they said never had this problem with any one else . They said it must be what I use , it is a apple I pad and a hp laptop never have this problem with any other sites

I have been a loyal customer to Brand Alley for a couple of years making many purchases but have now unsubscribed due to a ridiculous and protracted email exchange since November, too ridiculous and time consuming to detail here. In essence I received the wrong sized bedding (double fitted sheet) in king-size labelled packaging. Because the packaging had the right size (!), and it was sourced from an external supplier, Brand Alley said the supplier wouldn’t reimburse me as I’d ordered king size and the packaging said king size, there was nothing they could do?! This was despite sending photos of the sheet not fitting my bed and of the packaging. Unbelievable!!

I bought a picture from this company which arrived with the frame smashed. They did replace the picture (relatively quickly) but the new picture frame was broken as well.

The frame is of a very poor quality so not surprising it didn't stand up to transport but they clearly don't package things adequately.

Brand alley is possibly the worst company I have ever had the misfortune of dealing with.
The lead times are excessive that I can accept, the wrong item was sent, when I returned the item they said they couldn’t view the photos I sent as evidence, they then said they hadn’t received the item and needed proof of postage etc, etc every excuse under the sun, ultimately I received a refund after possibly 20 emails which in the end they just didn’t respond to, had to call them and received the refund after 4 weeks of stress

I returned items promptly and in excellent original condition.
This parcel was tracked and proof of posting and tracking info sent to Brand Alley. No reply except we're short of staff. I rang the customer call centre who told me a delay on items being logged on their system. She thought no emails were being sent out to customers to confirm receipt.
I then emailed through Resolver...a standardised reply re despatch. Nothing to do with refund.
Tomorrow I will ring again...11 days on. Trading Standards stipulate 14 days refund. Very poor having to continually chase.

So disappointed... I would not even give them one star if I could. I ordered from Brandalley in the past and their delivery times were in line with what had been advertised. This time round, however, the delivery deadlines were completely ignored. when the deadline of 1st December was originally missed I emailed them and said that I need the order cancelled as I was going away for a month from 4th December and the items I had ordered I needed for my trip. They did reply, but said they could not cancel my order, even though the status said the items were still in their warehouse. The parcel arrived on 6th December. I had to redirect it to my neighbours as I obviously wasn't home. I got 2 random emails from their customer service during December apologising and saying that the order was still being packed???? I let them know that the order had been delivered, but as I had stated I needed the items for my holiday, so would be returning the majority of items. When I got back and opened the parcel on 4th January there were two tops there, instead of one, but no dress that I had ordered. I emailed them on that day with photos, and then again this week and there has been no reply. I'm so angry I want to send everything back, but I'm worried that even if I will, I won't get my refund soon, if at all!!! I've never contacted anyone about consumer rights but this is just horrible! I paid over £200 for the items, so it's difficult to just forget it! Worst customer service ever!

Still waiting for a refund for an item I sent back 4 weeks ago. Avoid

They received my goods back on the 10th December still waiting for a refund absolutely the worst customer service I have ever experienced.
Will never use them again.

I don't even want to give them one star. Happy to take my money. The birthday, one piece was ordered for has been and gone t
he Christmas garland well I'll be lucky to get that before Christmas. They seem happy to take the money straight away I will never use Brandalley again

Beware , this Company advertises discounted designer handbags and state it has to be shipped from one warehouse to the next possibly in another country , I ordered the end of November they said delivery for December 19th , they know they do not have access to the stock but deduct the money from your account and at the last meet say the goods are no longer available , or rely on the customer to be so exhausted that they request a refund . The first order the cheapest bag arrived but the costly one was predictably delayed , I asked if it would arrive by chrismas they said yes , I called back 2 weeks before and they told me theres a delay no suggestion of when but offered a 5.95 delivery charge that I paid a deduction for me , the following they cancelled the order for not having the goods in the first place and refunding me the cost of the bag this time , there was no compensation other than they have had access to my money over 500 pound for the last two months and the money they refund takes a couple of weeks its like they are factoring the deals like a broker but unscrupulously cheating misleading the customer this needs to be reported , there is not a constant pattern where the goods are delivered direction time to anywhere , there continuous cancellling of the order when suspect those orders where never in stock ....\Careful will report to trading standards and citizen advice bureau ,,disappointed how people can mess you about ,

So disappointed..I would not recommend you guys to buy anything now as you may get frustrated ..I did my orders 4 days ago and when I followed it up they said it will be delivered 1st week of January. So better look for any good deals in other online shopping that you can get. Not recommended this brand alley at all..it was my 1st time to order but they gave me a bad impression..its a big no no for me next time.

Ordered 2 pairs of the same velvet jeans in different size 12th October. One arrived promptly and it was wrong colour(midnight blue instead of black). had to wait a further 14 days or so to get the other one and that size didn't fit so returned both. Been 3.5 weeks and no refund. Contacted customer service and I have to provide proof of postage. I will be lucky if I can find that small piece of paper from the post office now as I've sent loads of parcels back for other places and xmas presents. Seems like their warehouse is struggling. Warning on their website about staff shortages + delays. I will not be ordering again.

Awful company, I am waiting for a refund for the last 20 Days, no communication, no updates.
i will Never buy anything from them,

None delivery, no communication and no refund yet after 10 weeks of waiting and chasing! DONT USE THEM!

Yet again-Awful delivery times! If you can get your items from the original company then better to do that. Everything written here on trustpilot is correct. If you can't deliver then do not take people's money. Send it first and then take payment. Covid is going to decimate the economy again and retail will be hit hard when people lose their jobs. When people stop spending at Brandalley because of crap service or they have zero finances they will be desperate for customers and employees will lose jobs. I'm going to spend my money with the original companies like reiss etc that deliver. Brandalley should really start to get worried about customers deserting them.

Slow despatch and even slower refund. I was assured to receive a refund by the 9th of December. 5 days later still no progress This company is a joke. Don't waste your time and money - there are plenty of better places to spend with better service. I'll never use this online store again.

Would give it minus 10 if I could... ordered an item on the 23rd November 2021 to be delivered 2nd December... its now 14th December still no item .. fobbed off by telling me item awaiting dispatch in the warehouse etc .. after numerous e mails an alleged manager was looking into this... still waiting ?? They have offered me a £5.95 refund as a goodwill gesture . My Item cost £50.95 which I want refunding immediately otherwise I will be taking this matter further .. shambolic company and I am not interested that they are having problems with warehouse deliveries... answer is simple. DO NOT TAKE CUSTOMER MONEY IF YOU CANT DELIVER THE ITEM !!!