Brady Insurance Reviews 

1,361
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 426 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the dedicated staff members for being exceptionally helpful, friendly, and deeply knowledgeable during every single interaction. People deeply appreciate the prompt and efficient service provided, noting that all insurance queries are handled smoothly without unnecessary delays. A few other people also felt that speaking directly with a real person rather than waiting on hold or navigating a complicated call center made a refreshing difference. Consumers emphasize that working with these dependable brokers saves valuable time and ensures reliable policy renewals year after year with absolute peace of mind.

What people talk about most

Staff

Customers consistently note positive experiences with staff, describing them as helpful, friendly, and... See more

Service

People report high satisfaction with the service, highlighting professional and efficient interactions from... See more

Customer service

Reviewers mention positive feedback about customer service, highlighting helpful and friendly interactions... See more

User experience

Consumers find user experience to be positive, highlighting how staff make the entire process easy and... See more

Response time

Users describe positive interactions with response time, consistently highlighting quick and efficient... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Very committed and professional company. Always easily contactable, clear advice by telephone, email letter or in person. Brady's will go that extra mile for you. Recently I have been working with... See more

Company replied

Rated 5 out of 5 stars

I had a great experience with Bradys. Its a refreshing change to speak directly with a real person instead of waiting on hold or being passed through a call centre. They were friendly , knowledgeable... See more

Company replied

Rated 5 out of 5 stars

I found staff very helpful , I was with O ' Reilly insurance in Longford and was annoyed to suddenly get e mails from Brady Insurance . However the lady I dealt with was very understanding. My car is... See more

Company replied

Rated 5 out of 5 stars

I have been a client of Brady Insurance for over 10 years. Why? Service, they are efficient, knowledgeable competitive and very friendly. Shopping around may save a few Euro, but the time wasted hol... See more

Company replied


Company details

  1. Insurance Broker
  2. Auto Insurance Agency
  3. Home Insurance Agency
  4. Insurance Agency
  5. Liability Insurance Company
  6. Personal Insurance Company

Written by the company

In business since 1959 the company has built up a strong reputation for their customer service and ability to get deals. Are you a client looking for a great Insurance Broker who can get discounts with your insurance needs? Brady Insurance are here to help! We have won many awards & are committed to our customers. If you need a great deal on your insurance, excellent service and an ethical broker, you should call us or fill in one of our easy Quote Forms. We have offices in Dublin & Leitrim & a team of 38 professional & experienced brokers. As a broker we are "Focussed on You" which is our brand motto. We strongly feel that client's want support and advice in buying insurance, which, let's face it, can be a headache. Our goal is to make it easy and always give the customer great options and a professional service. We do all kinds of insurance from personal products like Car, House, Van, Personal Accident and Travel to Business Insurance. Our business product include packages for companies, shops, offices, property owners etc to liability, and insurances for professional services like Professional indemnity, directors and officers or Cyber cover. Check out our website to review the full scope of our specialisms and we hope to hear from you and welcome you as a new customer.


Contact info

4.9

Excellent

TrustScore 5 out of 5

1K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 48 hours

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4.9

All reviews

(1,361)

427 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Brilliant service

Brilliant service

6 August 2026
Brady Insurance logo

Reply from Brady Insurance

Thank you for the great feedback.

We’re delighted to hear that you were so happy with our service. We appreciate your support and look forward to helping you again in the future.

From all of us at Brady Insurance

Rated 5 out of 5 stars

Very godd service

Very godd service, very friendly people

27 July 2026
Brady Insurance logo

Reply from Brady Insurance

Thank you for your lovely review & 5 Stars!

We’re delighted to hear that you received great service and found our team friendly to deal with. Personal service is very important to us, so it’s wonderful to receive this feedback.

From all of us at Brady Insurance

Rated 1 out of 5 stars

Doesn't inspire confidence!

This company adds things to your policy that you never asked for and adds them back in next time you renew hoping you don't notice.

I recently changed my vehicle and it took them over two weeks to send out the new documents and then they were wrong and had to be sent out again, delaying being able to tax the vehicle.

I got an email about renewing a policy that I don't even have with them.

None of these things inspire confidence in this company and I didn't renew my policy with them.

13 July 2026
Brady Insurance logo

Reply from Brady Insurance

Thank you for taking the time to share your feedback. We are sorry that your recent experience left you disappointed, and we appreciate the opportunity to clarify a few points.

When your vehicle was changed shortly before your renewal date, an administrative error resulted in the the wrong certificate and disc being sent out. Once this was brought to our attention, the correct documentation was issued that same day. We appreciate that receiving incorrect documentation was frustrating, particularly when you needed it to tax your vehicle, and we apologise for the inconvenience this caused.

Regarding the subsequent renewal communication, although you had advised us that the policy would be lapsing, the renewal record had not yet been removed from our system, which can happen from time to time due to processing timelines. We are sorry for the confusion this caused.

We would, however, like to clarify the point regarding additional products being added to policies. Products such as Legal Protection and Key Care are optional, and are identified as such within our documentation. We certainly do not add these in the hope that a client will not notice them, and we are sorry that this was the impression you were left with.

We take accuracy and clear communication seriously, particularly given the trust our clients place in us as their insurance broker. While there were administrative issues in this instance which we acknowledge could have been handled better, we hope the above provides some context and clarification as to what occurred.

We are sorry that you decided not to renew with us and thank you for your previous business.

From all of us at Brady Insurance

Rated 5 out of 5 stars
Brady Insurance logo

Reply from Brady Insurance

Thank you for your kind review.

We’re pleased to hear that our team was able to assist you quickly and helpfully. Your feedback is greatly appreciated.

From all of us at Brady Insurance

Rated 5 out of 5 stars

Fast efficient response and very…

Fast efficient response and very thorough

9 July 2026
Brady Insurance logo

Reply from Brady Insurance

Thank you for your wonderful feedback.

We’re delighted to hear that you found our response prompt, efficient and thorough. Getting things right while making the process as easy as possible is always our goal.

From all of us at Brady Insurance

Rated 5 out of 5 stars

Insurance Renewal

Helpful Staff, good knowledge of products

6 August 2026
Brady Insurance logo

Reply from Brady Insurance

Thank you for your kind feedback.

We’re pleased to hear that our team was helpful and knowledgeable throughout your renewal. Good advice and ensuring our clients understand their options are an important part of the service we provide.

From all of us at Brady Insurance

Rated 5 out of 5 stars
Brady Insurance logo

Reply from Brady Insurance

Thank you for your review.

We’re delighted to hear that you found us straightforward and easy to deal with. Clear advice without unnecessary hassle is exactly the kind of service we aim to provide.

From all of us at Brady Insurance

Rated 4 out of 5 stars

Reference Natalia

Reference Natalia
Excellent professional service

5 August 2026
Unprompted review
Brady Insurance logo

Reply from Brady Insurance

Thank you for your kind review.

We’re delighted to hear that you received excellent, professional service from Natalia. We’ll be sure to pass on your kind words to her.

From all of us at Brady Insurance

Rated 5 out of 5 stars

Hannah was so lovely and helpful- we…

Hannah was so lovely and helpful- we got our problem sorted very quickly!

5 August 2026
Unprompted review
Brady Insurance logo

Reply from Brady Insurance

Thank you for your lovely feedback.

We’re delighted to hear that Hannah was so helpful and that she was able to resolve your issue quickly. We truly appreciate your kind words and look forward to assisting you again in the future.

From all of us at Brady Insurance

Rated 5 out of 5 stars

Diane really persevered with our…

Diane really persevered with our insurance enquiry. She was great to communicate with as well prompt. Will definitely seek her services in the future.

3 August 2026
Unprompted review
Brady Insurance logo

Reply from Brady Insurance

Thank you very much for your wonderful review.

We’re delighted to hear that Diane persevered to find the right solution for your insurance enquiry and kept you informed throughout the process. Your feedback means a great deal, and we look forward to helping you again in the future.

From all of us at Brady Insurance

Rated 5 out of 5 stars

Easy and professional.

Easy and professional.

18 July 2026
Brady Insurance logo

Reply from Brady Insurance

Thank you for your kind review.

We’re delighted to hear that you found our service both easy and professional. We truly appreciate your feedback and look forward to assisting you again in the future.

From all of us at Brady Insurance

Rated 5 out of 5 stars

Great service from Brady Insurance

Great service from Brady Insurance - Alan Stoddart is so professional and guides the client through the process.

28 July 2026
Brady Insurance logo

Reply from Brady Insurance

We’re delighted to hear that Alan provided such professional guidance throughout the process. Taking the time to ensure our clients feel informed and supported is something we take great pride in. We look forward to continuing to look after your insurance needs long into the future.

From all of us at Brady Insurance

Rated 5 out of 5 stars

Great experience with Brady's…

I had a great experience with Brady's Insurance Brokers. Deirdre was incredibly kind, helpful, and professional, making everything easy and straightforward. It was a pleasure to deal with her, and I would highly recommend them.

21 July 2026
Unprompted review
Brady Insurance logo

Reply from Brady Insurance

Thank you very much for your wonderful review.

We’re delighted to hear that Deirdre made the process easy and straightforward for you with her kindness, professionalism and helpful approach. Your recommendation means a great deal to us, and we look forward to looking after your insurance needs into the future.

From all of us at Brady Insurance

Rated 5 out of 5 stars

What can I say

What can I say? I had an excellent experience with Dee Earley today. She helped me with everything in a thorough, quick and concise manner, she made the process of getting my new policy so stress free & walked me through everything. I cannot commend the customer service enough & would recommend to anyone else looking for insurance.

9 July 2026
Unprompted review
Brady Insurance logo

Reply from Brady Insurance

Thank you so much for your fantastic review.

We’re delighted to hear that Dee provided such thorough, efficient and reassuring service. Making insurance as simple and stress-free as possible is exactly what we strive for, and your recommendation means a great deal to us. We’ll be sure to pass your kind words on to Dee.

From all of us at Brady Insurance

Rated 5 out of 5 stars

Brady Insurance

A company that is a pure pleasure to work with. Ania is incredibly kind and helpful. My car insurance was handled quickly and efficiently. I highly recommend Brady. Marcin also deserves a five.

9 July 2026
Unprompted review
Brady Insurance logo

Reply from Brady Insurance

Thank you very much for your wonderful review.

We’re delighted to hear that Ania made arranging your car insurance quick and straightforward with her friendly and helpful approach. We’re also pleased to hear that Marcin made such a positive impression. We’ll be sure to pass on your kind words to both of them. Thank you for your recommendation.

From all of us at Brady Insurance

Rated 5 out of 5 stars

Great service

Great service

10 June 2026
Brady Insurance logo

Reply from Brady Insurance

Thank you for your kind review.

We’re delighted to hear that you were happy with the service provided. We truly appreciate your support and look forward to assisting you again in the future.

From all of us at Brady Insurance

Rated 5 out of 5 stars

Natalia's work is excellent

Natalia's work is excellent, fast, timely, and high-quality. I recommend her.

3 July 2026
Brady Insurance logo

Reply from Brady Insurance

Thank you for your wonderful feedback.

We’re delighted to hear that Natalia provided such prompt, professional and high-quality service. Your recommendation is greatly appreciated, and we’ll be sure to pass on your kind words to her.

From all of us at Brady Insurance

Rated 5 out of 5 stars

I was dealing with ronan..he was very…

I was dealing with ronan..he was very easy deal with very helpful ..thanks again Ronan..

3 July 2026
Brady Insurance logo

Reply from Brady Insurance

Thank you for your kind review.

We’re delighted to hear that Ronan was so helpful and easy to deal with. We’ll be sure to share your feedback with him, and we look forward to assisting you again in the future.

From all of us at Brady Insurance

Rated 5 out of 5 stars

Natalia is very professional…

Natalia is very professional specialist, she explained all important information and gave very good advice. Much appreciated.

1 July 2026
Brady Insurance logo

Reply from Brady Insurance

We’re delighted to hear that Natalia provided professional advice and took the time to explain everything clearly. Helping our clients make informed decisions is something we take great pride in.

From all of us at Brady Insurance

Rated 5 out of 5 stars

Clarity

Insurance is complex for me. They helped me understand it better.

1 July 2026
Brady Insurance logo

Reply from Brady Insurance

Thank you for your kind review.

We’re delighted to hear that we were able to make insurance easier to understand. We believe our clients should feel confident in their cover, and we’re always here to answer any questions.

From all of us at Brady Insurance

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