BraceAbility Reviews 959

TrustScore 4 out of 5

4.1

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Review summary

Created with AI, based on recent reviews

Looking at 927 reviews, reviewers had a great experience with this company. Customers frequently highlight the quality of the products, noting their effectiveness in providing support and pain relief. Many appreciate the ease of the ordering process and the user-friendly experience, finding it simple to select and purchase items. However, some people were dissatisfied with certain aspects of the product and delivery. There were instances where the product received did not match the order, or the sizing was inaccurate, leading to discomfort or an inability to use the item. Additionally, some customers experienced issues with delivery, reporting delays or packages not arriving as expected.

What people talk about most

Product

Customers consistently note ambiguous experiences with product. Many reviewers praise the quality, support,... See more

Quality

Reviewers highlight positive aspects of quality, with many praising the good quality and fair price of... See more

Order

Reviewers mention ambiguous feedback about order. Many customers found the ordering process simple, quick,... See more

Delivery service

Consumers have mixed experiences with delivery services. Many reviewers praise the swift and timely arrival... See more

User experience

Clients share positive opinions on user experience. Many reviewers found the website easy to use, with some... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I like the brace and the ability to insert the cold/hot gel pack and the pressure pad. It is a bit limiting as I am short so the brace sits quite high. However, I ordered 2 braces, one identified as 0... See more

Company replied

Rated 4 out of 5 stars

Ordered for my niece. I was able to size her knee and order the brace which fit her correctly. I am not sure what happened when the care worker tried to fit the brace initially, but they struggled t... See more

Company replied

Rated 4 out of 5 stars

The ankle brace provided the pain relief as advertised. It was a bit difficult to get on the first time but the desired effect was, as I said, a relief. The Hot/Cold pack was a pain reliever as w... See more

Company replied

Rated 5 out of 5 stars

I ordered this knee brace because my son recommended it. It arrived quickly and fits perfectly and I love it. It helps keep my knee stable considering I have a torn meniscus and two torn ACL and unfor... See more

Company replied


Company details

  1. Diabetes Equipment Supplier
  2. Medical Equipment Supplier
  3. Medical Supply Store
  4. Orthotics & Prosthetics Service
  5. Physiotherapy Equipment Supplier

Written by the company

BraceAbility is your practical solution for comfortable, durable orthopedic braces and supports that effortlessly help you live with confidence. Our mission is simple: to provide people from all walks of life and with various pain conditions with real, lasting relief through the most comfortable knee braces, back braces, ankle/foot braces, and arm/wrist braces on the market. Designed in the USA, our small, Iowa-based team puts service and care first, doing everything possible to ensure a best-in-class experience for our customers. We pride ourselves on manufacturing the most affordable, high-quality braces possible, incorporating propriety comfort-first materials into our designs so that you can get orthopedic pain relief fast. We also specialize in plus size braces and orthopedic supports, offering up to size 6XL. We specialize in braces for conditions like plantar fasciitis, diabetic neuropathy, sciatica, post-surgical recovery and more.


Contact info

4.1

Great

TrustScore 4 out of 5

959 reviews

5-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 98% of negative reviews

Typically replies within 48 hours

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Rated 5 out of 5 stars

Very easy-to-use saw a difference just…

Very easy-to-use saw a difference just with one night using it a doctor friend of mine recommended wearing it at night while sleeping for a month.

21 April 2026
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Reply from BraceAbility

Thank you for your feedback! We’re glad to hear you noticed a difference so quickly and hope it continues to help.

Rated 4 out of 5 stars

Courteous

Courteous, well spoken agent. Took my order in a timely manner.

17 April 2026
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Reply from BraceAbility

Thank you for your kind feedback! We’re glad you had a great experience.

Rated 5 out of 5 stars

Amazing product from a legitimate company

The fast delivery time and the zero shipping fee, but honestly it’s just an amazing product and I personally have a stomach hernia and this wide belt has been a huge help for me when it hurts easy on very comfortable and easy off.

13 April 2026
Unprompted review
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Reply from BraceAbility

Thank you for your feedback! We’re glad you’re happy with the fast delivery and that the belt has been comfortable and helpful for your needs.

Rated 5 out of 5 stars

You have sent me delivery updates.

You have sent me delivery updates.
I had a radial nerve palsy on my right hand. after put it on and few days later, immediately started recovering.

20 April 2026
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Reply from BraceAbility

Thank you for your feedback! We’re glad to hear you’ve noticed improvement and wish you a continued smooth recovery.

Rated 5 out of 5 stars

HIGHLY RECOMMEND

I was so happy to find this brace! I’m a smaller frame and it fit perfectly. Generous length for the larger arms. Comfort even over a shirt. Love the insert instructions.

20 April 2026
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Reply from BraceAbility

Thank you for your wonderful feedback! We’re so glad to hear the brace fits well, is comfortable, and meets your needs.

Rated 1 out of 5 stars
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Reply from BraceAbility

Thank you for your feedback. We’re sorry to hear the brace was too wide and didn’t help with your pain. If you’d like, we can assist with sizing guidance or help you explore a better-fitting option.

Rated 1 out of 5 stars

they were too small.couldnt get them…

they were too small.couldnt get them over the ball of my foot.it said it was for 11-12 size shoe and mine r 11.would like my money back asap.

19 April 2026
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Reply from BraceAbility

We’re sorry the fit didn’t work for you. You may initiate a return on our website at braceability.com. If you need assistance, please contact us at support@braceability.com or call 866-712-7808.

Rated 2 out of 5 stars

The 2 stars is for the product but the…

The 2 stars is for the product but the operational execution of the company. The items shipped and arrived promptly. The product itself is a hand liner to act as a bit of protectant between thumb/hand and thumb brace. I was thinking it was more a stretch/compression/form fitting under layer. It’d just a cheap loose fitting knit thumb ‘sock’ basically. About 10 cents of material that doesn’t fit well and won’t last long.

19 April 2026
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Reply from BraceAbility

Thank you for your feedback. We’re glad to hear your order arrived promptly, though we’re sorry the product did not meet your expectations. We appreciate your input and will share it with our team for review. If you’d like assistance with a return, please let us know. We’re happy to help.

Rated 5 out of 5 stars

I received my brace in a couple of days…

I received my brace in a couple of days and the product was neatly packaged with some important instructions. But most of all I found a brace that really helped me. I’ve purchased many braces on my w, the VA has given me many braces thru out the years, and really none of them helped me. I can honestly say, this is the best brace I’ve ever purchased, and at a very affordable price. I couldn’t be happier.

18 April 2026
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Reply from BraceAbility

Thank you for your feedback! We’re so glad to hear the brace is helping and that you’re happy with your purchase.

Rated 5 out of 5 stars

Spondylolisthesis Back belt

I have a pinched nerve in my back and I experienced instant pain relief when I put this back belt on!

19 April 2026
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Reply from BraceAbility

Thank you for sharing your experience! We’re really glad to hear the back belt provided you with instant relief.

Rated 5 out of 5 stars

This was for my wife

This was for my wife, she found relief the first time she used the brace. This will help her with walks and tasks around the house. It takes the pressure off the lower back and allows her to build back strength and moves her towards a more pain free life.

18 April 2026
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Reply from BraceAbility

Thank you for sharing your experience. We’re very glad to hear the brace has provided relief and is helping with daily activities like walking and household tasks. It’s great to know it’s helping her reduce pressure on her lower back and working toward improved comfort and strength over time.

Rated 4 out of 5 stars

I'm a 1st time buyer and I was not sure…

I'm a 1st time buyer and I was not sure what size I should get. We guessed and hope it is right.

25 April 2026
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Reply from BraceAbility

Thank you for your feedback and for your first order with us. We understand sizing can be tricky, especially for a first-time purchase. We hope the size works out well for you, and we’re here to help if you need any adjustments or guidance in the future.

Rated 1 out of 5 stars

Horrible experience with this company

Horrible experience with this company. Received brace and it cause my hand pain. I sent it back and altho the product was ineffective and not correct which caused pain BRACEABILITY still charged me shipping to return it. I wrote to let them know the pain it caused but still I’m out shipping. I’ll never buy from braceability again and will let everyone know

19 April 2026
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Reply from BraceAbility

Thank you for your feedback. We’re sorry to hear about your experience and understand your concern regarding the discomfort and return process.

As noted on our website, the cost of the return label is deducted to cover postage and ensure your return is sent back to us securely.

We appreciate you taking the time to share your thoughts.

Rated 5 out of 5 stars

Great buying experience!

I had a smooth transaction in every aspect! Your products are accurately described and pictured, the item I wanted was easy to find, size and purchase. Quick ship too, received in perfect condition. My shoe feels great, thanks so much!

18 April 2026
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Reply from BraceAbility

Thank you for your wonderful feedback! We’re glad to hear you had a smooth experience from browsing to delivery, and that your item arrived quickly and in perfect condition. It’s great to know everything fits and feels good.

Rated 4 out of 5 stars

Ordered for my niece

Ordered for my niece. I was able to size her knee and order the brace which fit her correctly. I am not sure what happened when the care worker tried to fit the brace initially, but they struggled to put the brace on correctly. As I was not there, not sure what the issue was. She is slowly adjusting to wearing. She challenged but very conscious of appearance so getting used the bulkiness is taking her some time. Hoping the more she wears it, she sees the benefit of pain reduction and becomes happier to wear more often.

9 April 2026
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Reply from BraceAbility

Thank you for your detailed feedback. We’re glad to hear the brace fit correctly after sizing and that she is slowly adjusting to wearing it. We understand it can take time to get used to the fit and bulkiness, especially at first. We appreciate your trust and hope she continues to see improvement in comfort and pain relief as she wears it more regularly.

Rated 5 out of 5 stars

you just did what you said you would do…

you just did what you said you would do and you did it timely.

18 April 2026
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Reply from BraceAbility

Thank you for your feedback. We really appreciate it and are glad we could meet your expectations on time.

Rated 5 out of 5 stars

Easy

Easy, convenient, and she helped with the ordering process.

24 April 2026
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Reply from BraceAbility

Thank you for your feedback! We’re glad to hear the process was easy and convenient, and that you received helpful support during your order.

Rated 5 out of 5 stars

The agent was extremely helpful

The agent was extremely helpful. (Mary).

24 April 2026
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Reply from BraceAbility

Thank you for your feedback! We’re glad to hear the agent was extremely helpful and made the ordering process easy and convenient for you.

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