This is my second pair of Bowflex dumbbells. The first pair dated back almost 20 years ago. Despite the eventual problem with the latching mechanism, the dumbbells were exceptionally constructed.... See more
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Review summary
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Reviews shaping this summary
Was asked to hold to order new dumbbells (sales team not available on weekend, and I even offered to order online), and missed the sale. This is frustrating. When I called on MON to order, the Sal... See more
Company replied
Very disappointed so far. Part 3 and 4 won't go together. They sent a replacement to part 3. It's even worse. I have had it 9 days and haven't been able to even put it together. Editing to update my r... See more
Company replied
Very happy! Fyi, Delivery wont occur via holiday or weekend, but was delivered during the week. Delivery company was very helpful and kind. Product is delivered as pictured/described. Got the exended... See more
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Company details
Written by the company
Official USA site for BowFlex Home Gyms. BowFlex is your solution for home fitness. No gym membership required. Get a complete workout at home with the BowFlex homegym.
Contact info
United States
- www.bowflex.com
3.8
Great
3K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 82% of negative reviews
Typically replies within 1 week
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Checkout was easy
Checkout was easy. Now waiting on confirmation email and shipping date and enjoyment time with my new treadmill
19 July 2026
Reply from BowFlex
Thank you for your review, Sammie!
We're delighted to hear that you found the checkout process easy. We know the excitement of waiting for new fitness equipment to arrive, and we hope you'll receive your order confirmation and shipping updates soon.
Thank you for choosing BowFlex. We appreciate your support and hope you enjoy many great workouts with your new treadmill!
Best regards,
BowFlex Customer Experience Team
Reply from BowFlex
Thank you for taking the time to share your feedback, Robert. We're sorry for any concern or inconvenience caused when your order was placed on hold.
Orders may occasionally require an additional review before they can be processed, but we understand the importance of providing clear and timely communication when this occurs. Your feedback has been shared with the appropriate teams as we continue working to improve the ordering experience.
Thank you for choosing BowFlex.
Best regards,
BowFlex Customer Experience Team
Horrible customer service
Confirmed my order and then 5 minutes later said they were holding it until I called for some undisclosed reason. Called and they said I had to call back the next day. Said fine, cancel it. Now have to wait another day to hear from someone to cancel it. Shady and weird.
19 July 2026
Reply from BowFlex
Thank you for taking the time to share your feedback. We're sorry to hear about your experience and understand how frustrating it must have been to have your order unexpectedly placed on hold and then encounter difficulty cancelling it.
We recognize that clear communication and a straightforward order management process are important to our customers. Your comments regarding the order verification process and cancellation experience have been shared with the appropriate teams for review as we continue working to improve our customer experience.
We appreciate you bringing these concerns to our attention.
Best regards,
BowFlex Customer Experience Team
Super easy to use and purchase products…
Super easy to use and purchase products with ease.
1 July 2026
Reply from BowFlex
Thank you for your review, Claire!
We're delighted to hear that you found our website easy to use and that purchasing your products was a smooth experience. Providing a simple and seamless shopping experience is always our goal, and we're glad we could deliver that for you.
Thank you for choosing BowFlex. We appreciate your support and hope you enjoy your new equipment for years to come!
Best regards,
BowFlex Customer Experience Team
Very easy to check out
18 July 2026
Reply from BowFlex
Thank you for your review, Cesar!
We're delighted to hear that you found the checkout process very easy. Providing a simple, seamless shopping experience is something we strive for, and we're glad we could make your purchase quick and convenient.
Thank you for choosing BowFlex. We appreciate your support and hope you enjoy your new equipment for years to come!
Best regards,
BowFlex Customer Experience Team
Bowflex Kettlebell
I ordered two kettlebells and quickly received it after two days. The items were in perfect shape.
13 July 2026
Reply from BowFlex
Thank you for your wonderful review, Aris!
We're thrilled to hear that your kettlebells arrived so quickly and in perfect condition. Providing fast delivery and ensuring our products arrive ready to use are priorities for us, and we're glad your experience reflected that.
Thank you for choosing BowFlex. We appreciate your support and hope you enjoy your new kettlebells for many great workouts to come!
Best regards,
BowFlex Customer Experience Team
Free Shipping
18 July 2026
Reply from BowFlex
Thank you for your review, Marie!
We're delighted to hear that you appreciated our free shipping offer. We strive to provide great value alongside quality fitness equipment, and we're glad this helped make your shopping experience even better.
Thank you for choosing BowFlex. We appreciate your support and hope you enjoy your new equipment for years to come!
Best regards,
BowFlex Customer Experience Team
Quick and easy
17 July 2026
Reply from BowFlex
Thank you for your review, Michael!
We're glad to hear your shopping experience was quick and easy. Making it simple for our customers to find the right equipment and complete their purchase is something we strive for every day, and we're pleased we could deliver that experience.
Thank you for choosing BowFlex. We appreciate your support and hope you enjoy your new equipment for years to come!
Best regards,
BowFlex Customer Experience Team
Would have liked mire shipping info
17 July 2026
Reply from BowFlex
Thank you for taking the time to share your feedback. We appreciate your comments regarding the shipping experience and understand that more detailed updates would have been helpful.
Providing clear and timely shipping information is important to us, and your feedback has been shared with the appropriate teams as we continue working to improve our customer experience.
Thank you for choosing BowFlex and for helping us identify opportunities to do better.
Best regards,
BowFlex Customer Experience Team
Incredibly easy to navigate to the…
Incredibly easy to navigate to the website find what I want review payment options and complete the sale four-time. Customer will will be back many more times. Love your products.
17 July 2026
Reply from BowFlex
Thank you for your wonderful review, Joe!
We're thrilled to hear that you found our website easy to navigate and that the shopping experience—from finding the right product to reviewing payment options and completing your purchase—was smooth and straightforward. It's especially rewarding to hear that you love our products and plan to shop with us again.
Thank you for choosing BowFlex. We truly appreciate your support and look forward to serving you again in the future!
Best regards,
BowFlex Customer Experience Team
Reply from BowFlex
Thank you for your review, Sean!
We're thrilled to hear you're enjoying your BowFlex purchase. We appreciate you taking the time to share your feedback, and we're glad your experience has been a positive
one.
Thank you for choosing BowFlex. We hope you enjoy your new equipment for many years to come!
Best regards,
BowFlex Customer Experience Team
Easy selection and check out
17 July 2026
Reply from BowFlex
Thank you for your review, Robert!
We're delighted to hear that you found the selection process and checkout experience easy. Making it simple for our customers to find the right equipment and complete their purchase is something we strive for every day, and we're glad we could deliver that experience for you.
Thank you for choosing BowFlex. We appreciate your support and hope you enjoy your new equipment for years to come!
Best regards,
BowFlex Customer Experience Team
Reply from BowFlex
Thank you for your review, Shawn!
We're delighted to hear that you found a great price on your BowFlex purchase. We strive to provide quality fitness equipment at an excellent value, and we're glad your experience reflected that.
Thank you for choosing BowFlex. We appreciate your support and hope you enjoy your new equipment for years to come!
Best regards,
BowFlex Customer Experience Team
Ease of ordering
Ease of ordering. I have used Bowflex equipment in the past and was always extremely satisified.
15 July 2026
Reply from BowFlex
Thank you for your review, Howard!
We're delighted to hear that you found the ordering process easy and that you've had such positive experiences with BowFlex equipment over the years. It's especially meaningful to welcome back returning customers, and we're grateful for the trust you've continued to place in our brand.
Thank you for choosing BowFlex once again. We appreciate your support and hope you enjoy your new equipment for many years to come!
Best regards,
BowFlex Customer Experience Team
Easy to find what I was looking for
Easy to find what I was looking for. Very easy ordering process Loving my Bowflex extreme 2SE.
15 July 2026
Reply from BowFlex
Thank you for your wonderful review, James!
We're thrilled to hear that you found exactly what you were looking for and that the ordering process was easy and seamless. It's even better to know you're loving your BowFlex Xtreme 2 SE! We hope it continues to help you reach your fitness goals for years to come.
Thank you for choosing BowFlex. We appreciate your support and wish you many great workouts ahead!
Best regards,
BowFlex Customer Experience Team
Reply from BowFlex
Thank you for your review, John!
We're delighted to hear that you found the ordering experience easy to use. Providing a simple and seamless experience for our customers is always our goal, and we're glad we could deliver that for you.
Thank you for choosing BowFlex. We appreciate your support and hope you enjoy your new equipment for years to come!
Best regards,
BowFlex Customer Experience Team
High functionality, great Value!
High functionality, quality, leading to great value. A few complications with assembly but our new BowFlex easily compares (we compared it!) to or exceeds treadmills costs hundreds of dollars more. Used regularly we are still discovering cool features.
22 March 2026
Reply from BowFlex
Thank you for your wonderful review, Stephen!
We're thrilled to hear that you're enjoying your new BowFlex and that you found it to be such a great value. It's especially rewarding to know that after comparing it with other treadmills, you feel it meets or exceeds the performance of models costing significantly more. While we're sorry to hear assembly presented a few challenges, we're delighted that you're using your treadmill regularly and continuing to discover new features.
Thank you for choosing BowFlex. We appreciate your support and wish you many successful workouts ahead!
Best regards,
BowFlex Customer Experience Team
Cancels should be as easy as orders
I filled out all of the info to use financing, but then, when I went to the checkout, it wasn't clear I had to switch to the financing tab (I had just finished filling out the financing). When I realized I made a mistake after completing the order, I thought I'd just cancel it and do it over. Guess what? Seconds after you complete an order, you can't cancel it! You have to call, and the call center can't even cancel it. They have to create a ticket and wait for someone to manage it.
14 July 2026
Reply from BowFlex
Thank you for taking the time to share your feedback. We're sorry to hear about the confusion you experienced during checkout and the frustration that followed when you tried to cancel your order.
We understand that customers expect the cancellation process to be just as straightforward as placing an order, and we recognize how disappointing it can be when that isn't the case. Your comments regarding the financing checkout flow and our order cancellation process have been shared with the appropriate teams for review as we continue working to improve the overall customer experience.
We appreciate you bringing these concerns to our attention.
Best regards,
BowFlex Customer Experience Team
No GovX discount and military discount…
No GovX discount and military discount is not good.
14 July 2026
Reply from BowFlex
Thank you for taking the time to share your feedback. We appreciate your comments regarding our GovX and military discount offerings and understand your disappointment.
Customer feedback is valuable to us, and we've shared your comments with the appropriate teams as we continue to evaluate our programs and promotions. We appreciate your perspective and thank you for your service.
Best regards,
BowFlex Customer Experience Team
552 Dumbbell & Stand
The ease of placing an order, I liked that there was a bundle option.
14 July 2026
Reply from BowFlex
Thank you for your review, Johnny!
We're delighted to hear that you found the ordering process easy and enjoyed the convenience of our bundle option for the SelectTech 552 Dumbbells and Stand. We strive to make shopping with BowFlex as simple and seamless as possible, and we're glad your experience reflected that.
Thank you for choosing BowFlex. We appreciate your support and hope you enjoy your new equipment for years to come!
Best regards,
BowFlex Customer Experience Team
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