Bower & Bailey - Solicitors Reviews 

72
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Considering 30 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, expertise, and supportive approach, making complex processes manageable. Many people highlight the excellent service and efficient communication, noting that queries are answered promptly and updates are consistently provided. Reviewers appreciate the team's dedication to making the experience smooth and stress-free, often going above and beyond to achieve positive outcomes. People frequently mention feeling well-informed and reassured, thanks to clear explanations and constant updates throughout their journey. The diligence and reliability of the service are highly valued, with many recommending the company for its seamless and professional handling of their needs.

What people talk about most

Staff

Customers consistently note positive experiences with staff, highlighting their professionalism, diligence,... See more

Service

Users describe positive interactions with service, highlighting the professionalism, diligence, and... See more

Customer service

Reviewers mention positive feedback about customer service, highlighting that agents are professional,... See more

Response time

Clients share positive opinions on response time, with many reviewers highlighting the quick and efficient... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Victoria and Lindsey did everything we would want when buying a house - they were clear, concise and helpful, they listened to all our concerns, they always took our calls and responded promptly to ou... See more

Rated 5 out of 5 stars

Our experience with Bower and Bailey was fantastic ,the team worked hard to get us moved into new home . I would recommend them to anyone thinking of instructing a solicitor . Can't thank the team eno... See more

Rated 5 out of 5 stars

Hello It has been a long journey for us and after decades of building our business, we have finally decided it’s time to let someone else takeover. We contacted Bower & Bailey and our point of... See more

Rated 5 out of 5 stars

Bower and Bailey were amazing at helping with a claim of mine, especially Suzanne. Suzanne was kind and knowledgeable, she helped guide me through a long process always making sure I knew all my op... See more


4.5

Excellent

TrustScore 4.5 out of 5

72 reviews

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4.5

All reviews

(72)

27 reviews in the last 12 months

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Rated 5 out of 5 stars

Kay Angwin is my' go -to' lawyer

Kay Angwin is my' go -to' lawyer for all property related matters. Kay is very efficient, diligent and would address each concern detailing the covenants that you need to be aware and in line with your instructions. Very attentive and accommodates the clients needs to deliver an exceptional service. Thank you, Kay!

2 December 2023
Unprompted review
Rated 1 out of 5 stars

Not transparent & certainly not a “no deal, no fee agreement” company

Do not touch this petty firm work only for money not service. They are happy to take the money when it suits, In spite of representing both seller and buyers solicitor and promised to be transparent and quick, they have hidden the fact of the property not having regulator approvals until the last min. when I pull out they charged 65.6 % of the price for a 45 mins face to face conversation. never trust these guys when they ask you to sign, read all the documents and don't fall pray for the words like " charged a fair percentage " they are money traps.

30 September 2023
Unprompted review
Rated 5 out of 5 stars

Excellent friendly service

We recently instructed B&B over the purchase of a plot of land in Swindon and something very unusual happened. We received excellent service. Both Barbara Lovejoy and Mary Cutts were efficient, communicative and helpful. We’re all so used to poor service that when we get great customer service it almost comes as a surprise. I can’t recommend them enough.

12 September 2023
Unprompted review
Rated 5 out of 5 stars

I would highly recommend using bower…

I would highly recommend using bower Bailey solicitors, I have had the pleasure and professionalism of tanis guiding me through my recent court ordeal regarding a family matter I was a complete mess and a bag of nerves dreading court and what comes with it, but at every step she gave great advice whilst keeping my best interests at heart she knew exactly what I wanted and won me 50/50 and got me everything I wanted.The confidence and knowledge she came with not only won me this but made me feel so confident in the court process I knew from the very first phone call I had made the right choice in contacting these. The costs were transparent all the way along and in my eyes very fair given the wealth of knowledge that was made available to me and the expertise that came with it. Again I would highly recommend these to anyone.

6 April 2023
Unprompted review
Rated 5 out of 5 stars

Bower Bailey in Banbury

Bower Bailey in Banbury, dealt with a family members estate. Efficient, caring and always friendly and ready to answer queries quickly and professionally. I would recommend them without hesitation. They are absolutely awesome. Period.

15 March 2023
Unprompted review
Rated 5 out of 5 stars

Excellent work

We recently moved house and B&B dealt with our sale and purchase. We also used them on a previous move, six years ago.

Where do I start? EXCELLENT and attentive service from Natasha and Laura!

When planning for this move, I did consider using one of the online solicitors that have a central call-centre type setup. It would have saved us a couple of hundred pounds but I'm SO GLAD I didn't! Unfortunately, our first-time buyer did use an online solicitor up in Bradford I think and it was a total nightmare. Our buyer, B&B and our estate agent simply couldn't ever get to talk to anyone. It was clear they had too many clients or not enough staff and rarely replied to anyone. Natasha at B&B did say that at one point she had 14 unrelpied to emails. It certainly cost us a couple of extra months as they repeatedly brought up queries and then said they had been resolved to then bring them up again and waste time.

This certainly wasn't the experience we had with Natasha and B&B - Natasha or Laura were always available and responded sometimes within minutes and maximum within a day. We had many conversations and Natasha clearly explained the processes and where we stood with the issues caused by the online solicitor. It was great to have that support and guidance through an incredibly stressful experience, all caused by the buyers' solicitor.

I would wholeheartedly recommend Natasha and the team. Thanks for all your hard work!

10 November 2022
Unprompted review
Rated 5 out of 5 stars

From an Estate agents perspective

From an Estate agents perspective, fantastic efforts/ communications from Eugene & Carolina, the transaction was wrapped up so efficiently & Mooveasy have a very happy chain. Well done & highly recommend.

31 October 2022
Unprompted review
Rated 5 out of 5 stars

Lizzy is Incredible

Lizzy and Simon were amazing! Lizzy in particular kept us completely up to date with everything going on in our chain, was constantly chasing the solicitors at the bottom of our chain (who were quite frankly horrific!!!) and even on moving day when our buyers solicitors messed up, Lizzy managed to get it all resolved so we could still move on the correct day. As a person who likes to be completely in control, Lizzy made me feel at ease and I didn’t have to chase her at all. Cannot recommend them enough!

14 October 2022
Unprompted review
Rated 1 out of 5 stars

The Epitome of Unprofessionalism

How rude can they be. If you basically ever have to do anything ever that requires a lawyer. Do not touch this unprofessional rude and petty firm. They are happy to take the money when it suits but god forbid they have to work 5 extra minutes in a day. It is very clear that their time is more important than yours. I am sure that they are used to that being that way but some us work harder than solicitors and have more constraints and need them to understand that we are the paying customers and they are providing a service. We are not there for their convenience and they need to move around our schedules not their own. If you want lesson in how not to handle a compliant then try and complain to this firm and see how that works out for you. The only reason I did not bother reporting their appalling conduct to the SRA is simply that I don't have the time to waste dealing with them as they just are not worth it.

10 August 2022
Unprompted review
Rated 5 out of 5 stars

Recommend very highly!

Sally Williams at Bower Bailey helped us through what turned out to be a very stressful and difficult house move. Sally and her colleague Rachel were both amazing, and really helped to make the process as smooth as it possibly could be. I always knew that they were on the ball, no chasing up ever required! Although always professional, Sally's friendly and down to earth manner was very welcome and comforting throughout. Cannot recommend highly enough!

14 January 2022
Unprompted review
Rated 5 out of 5 stars

Brillant and so professional - A pleasure to work with

We sold our house and B&B took 7 weeks from start to finish. Brilliant in every way. Full communications throughout. Clear and professional, they would chase me if I missed anything. I will use them again and fully recommend them.

I have used them several times over the years and each time has gone as well as the time before.

**Not all solicitors are the same** This is a company to use. THANK YOU

15 December 2021
Unprompted review

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