Bouygues Telecom Reviews 

Several events happened between October 2023 & July 2024, escalating seriousness in nature.
1) Bills increased by 17€ (27%) unilaterally with scope of contract remaining unchanged.
2) Fibre requested. After having removed a fridge, hob and cooker to access cables, the engineer said it couldn't be done and left. The tv access was due to terminate the following day, requiring a 40km drive to reinstate. The signal remained intermittent since early May.
3) Several conversations followed, finally the engineer advised me to contact Orange.
4) Free finally, after one month without internet or TV, installed fibre over a 4 hour period
5) Bouygues continued invoicing mobile, tv and internet until I instructed bank to oppose debit.
6) I received a letter threatening recovery of outstanding monies
7) Both sms and email responses prove inaccessible via my personal space, leaving me no right to reply.

my business is continually being spammed by these morons. I've even contacted their CEO & received no response. I do not recommend dealing with any busioness that scams and then doesn't respect your requests to be removed.

Worst company, scammers. Every few months they increase the plan without asking me. When6inadked customer care they were not very polite and said. This is how things works in France. (indirect racism)

Do not sign with them. When signing the price is good, but they surely take their fair share increasing to 30€ /month after one year! Then try getting out of this deal… As moving to France and then quitting their service, they come up with a movement fee of 59€ without explaining that if you move countries you are entitled to not pay it. After a month of leaving the contract and returning all equipment and being told all is in order, they come with an extra 59€ to pay for a “technical fee”. It is a complete and slow ripoff designed to want you to just let it go and let them take it finally only to not have to ever deal with them.

DO NOT BUY - Ive used so many eSIMS and have never had a worse experience than with Bouygues. I purchased and installed the eSIM because it was a great deal and it was recommended on a popular travel site. I should have done more research because after I installed it I had no service. Turned it off and on again a couple times and finally the signal came through - but it did not work. Nothing would load, no social media apps, no web browsers, and IMessages would not send. Total scam and a waste of money!!

I purchased two 30 day 30GB eSims, one for my wife and one for me. I activated them before we left the USA. I disabled our US only Sims while waiting for our plane in on Saturday Apr 20th. We arrived in Amsterdam early in the morning on Sunday the 21st. On arrival, neither plan worked. Once I got on WIFI I sent an email to Bouygues support outlining the problem. I didn't get a response back until Monday the 22nd, acknowledging my issues. After providing my purchase information multiple times and getting and checking APN information (which hadn't changed) by Friday April 26st they finally got my wife's eSim fully working and and my eSim working with data only (no phone calls, which is part of what I wanted). Long story short...After 27 emails back and forth over the course the next 3 weeks, I was not able to get a resolution. Bottom line, Bouygues tech support is terrible (both US and France based)! The morons at the French support site kept responding in French via SMS, which the eSim they sold me doesn't support, so I could not respond.

Intervention super efficace de Florian Boutique Leclerc Blagnac.
Bravo!

This company is bs. The workers were nice but could never provide me with what I wanted, essentially lied to me about the offer prices and skipped a lot of details when I bought a phone from them. My wifi box took weeks for them to setup and the service is honestly just terrible. I shouldn’t have to wait this long for the wifi, it’s been almost a month and I’m still waiting for the wifi box to actually activate and work. Each time I took an appointment I had to wait more than a week, the staff aren’t corporative either, I’m disappointed. I don’t have time for this.

This company are crafty! They send out what looks like a marketing email which is actually signing you up for a different package and is up to the customer to cancel the contract which will start the next month if the customer does not call to cancel the contract. This is a terrible and dishonest marketing tool as they hope people will not res their emails. It also takes time out of the day to try and cancel the demand. The website is also terrible whivh doesn’t help. It is a dishonest way of touting for business. Many more of these and we will look elsewhere!

When I purchased it for use in the UK I didn't receive information that I would get a French number. It did work in the UK but I had no idea of usage as the ability to check was only available intermittently. I kept receiving voice mails in French which I didn't understand. I had to register it which was also problematic as all the information required had to be French. I was eventually sent a French address and used my own passport number and that worked. The service itself was actually good but as it was more for calls than internet I wasn't happy that I couldn't monitor usage

First I never thought it possible for a internet provider to make AOL look amazing but here we are Bouygues Telecom.
The internet is so unreliable that it's out more than you have a connection, also the costumer service is incompetent and have no clue what they are doing.
The people in the Bouygues stores are more helpful and knowledgeable than any of the CRS but their hands are tied by the company on how much they can help you.
Bouygues should be like Sprint and use a slogan only instead of "can you hear me now", "am I connected yet".
But even more my wife just got off the phone with them and they said there was a bug on our account that limited our internet, now from what I know this kind of activity is illegal,BUT with how much France's justice system is so pro-big business it will never give you what you deserve.
And if you want an example of that look at the young lady who went for an exam at a hospital and came out blind and no legs or arms she was awarded 760 hundred thousand euros, for the hospital's mistake.

It's the worst service ever! I payed 6 months for their services but as they couldn't set up my internet – it never worked. So I payed for services I never got. And the rejected me in reimbursement.

Choose Sosh or Orange they are much nicer and customer-oriented.

Service en Boutique: IMPECCABLE
Service technique: CATASTROPHIQUE à fuire absolument( Foutage de Gueule complèt )

Horrible experience.
They never cancel any service even after many requests. You will keep paying & paying & paying the fees which they keep increasing for no reason with no notice. I am moving outside France and needed to cancel my subscription (which I was charged twice for 6 months and never given any refund despite raising several complaints) - for which they charged me a cancellation fee due to “lack of proof” when the representative on the phone clearly confirmed that end of electricity contract is okay. Also, the subscription is still not cancelled I am still PAYING..
this is hard earned money just going down the drain. I want to warn as many people as possible to not take any services from Bouygues Telecom ever. Raising questions to the government - why is this fraudulent enterprise still allowed to run?
The company is so sly be very careful if you are already a customer, get out before you get scammed.

On the last week of Feb I asked them to cancel my internet at home immediately and I told them that I haven't been in my place for a few weeks and I am not there until end of summer; I explained everything but they applied my request on 6th of March to withdraw the money on 4th of March!!! Means that I am paying for March for nothing!!!!! Also after having their line for two years they are taking 60 euros for canceling while there should not be any cancelation!!!! Which means that I am paying more than 90 euros for this request!!!! Moreover, when I got this internet they told me I will be reimbursed for the first two months which they never paid it!!!!!! Never never never contact this company

suite a la rupture de la fibre cause tempete, fallut reinisialiser la box j ai voulu le faire moi meme mais bon pas arrivé a 70 balais peut etre depassé? enfin j ai eu un conseiller bouygues qui ma aidé a reconfigurer ma box , et pour neeflix mauvaise manip! je me suis creer un compte alors que je suis en partage avec un de mes proches , neeflix et bouygues se renvoie la balle et moi le gogo plus que a payer donc vais aller voir ailleur pour une facture de 19,99 ils perdent un abonnement annuel ! ils s en foutent et conseillere au telephonne encore plus

Scammers will manipulate you and won't help after

Nul, ne serve a rien.

que se soit l'application , le site internet ou même l'operateur en question fuyez vite vite vite .

Bonjour ,
Attention à éviter augmentation des forfaits sans aucuns arguments