Boux Avenue Limited Reviews 

Excellent service, products are stunning. Bought, as have shopped for my granddaughter, as blue water, she loves the store, will definitely shop again online.

I bought lingerie for my wife, she has not had a Boux Avenue set before. She loved how pretty and feminine it was, and she looks great when wearing it. Delivery was prompt and the gift box made presentation nice.

I honestly don't recommend this store. I bought a bra that was too big for me. It had never been used, even tried on, and had all the tags. It even had the original packaging, and their returns weren't accepted. I've never encountered anything like this. Every store accepts returns if the item is unused. This was my first and last purchase. I honestly don't recommend it.

I had to return some items from Belgium. This took a lot of years off my life expectancy. I went to various dhl points to try to return my items, they all could not accept my parcel, since i didn’t receive the correct label. In their email they noted that i needed to contact Boux Avenue, which I did, then they told me they couldn’t help me and that I needed to contact Global-e, who only had an AI assistent instead of a real person, and then i needed to wait up to 48 hours to be contacted by a dhl person. It is really frutstrating having to go through 100 different channels just to send my return, which has never been a problem for me.
The customer service is really bad.
Only order if you are 100% sure of your size!!! (Which is hard since it’s an online platform)

Sizing is really inconsistent: ordered two sizes in the same style and the larger one is the same size as the smaller. Order two in a different style and the larger one is massively bigger than the smaller. Ordered two different cup sizes in the same band, and the two bands are 2" different than each other. Impossible to work out what to order

I don't have the patience to keep returning things over and over in the hope that one of them will fit.

Items are lovely, great colours, sent quickly and returns are easy

A friend recommended Boux Avenue, and I’m so glad they did. I first visited with my eldest daughter and found the staff to be incredibly helpful, friendly, and knowledgeable. They made us feel completely at ease and took the time to help us find the right fit.

Since then, I’ve been back for myself and again with my youngest daughter, and each visit has been just as positive. Every time we’ve received brilliant customer service, with staff who are welcoming, patient, and genuinely happy to help. I wouldn’t hesitate to recommend Boux Avenue to anyone looking for excellent service.

Wat can I say I buy all the stuff from here and will always buy from here

First of all 1 item from my order is missing, contacted them but they did nothing to fix it. Then i wanted to return 2 bra’s and as the site says its supposed to be a free return, but somehow when i wanted to return i had to pay €55 for fees? Horrible customer service and false information. Never ordering here again

I started shopping with Boux Avenue this year and I can honestly say it’s the best lingerie store I’ve shopped at. I’ve made 8 orders the past 2 months and I cannot fault the items purchased. I have had to return some items due to not fitting but the returns process has always been very smooth and had absolutely no issues. Customer service is also brilliant.

If I could give 0 stars I would! Not taking responsibility for courier leaving my parcel outside my front door for everyone to see and it went missing! Apparently outside my front door is deemed a safe place! Unlike other couriers where they hide the parcel behind something they didn’t. So they’ve got my money and I’ve got no goods!

Excellent service and very good quality lingerie.

My order never arrived. Not impressed.

As a new customer shopping with Boux Avenue was excellent from start to finish. Delivery was so quick and the items were exactly what I hoped for. Great quality and fit was spot on. Thank you

Website super easy,and excellent delivery time

Although normally very happy with our Boux avenue purchases, I was disappointed to find on this occasion that on their first wash a pair of knickers lost the charm and bow. I hope this is a one-off as I purchased a few pairs on this occasion along with a couple of bra’s.

Prompt and efficient delivery and the items I ordered fit perfectly and of good quality, very pleased with my purchase

I ordered with boux avenue online, the shipping to store says up to 3 days, after the 4th day of waiting I had no updates on my order so I spoke to live customer service who told me to wait another 3 days. I waited still no update so I went to the store who told me they don’t have my order and it was lost in transit. I had no communication from boux avenue themselves regarding this only when I spoke to customer service myself. I am very unhappy with this experience.

Got everything I ordered on time didn’t have to wait long. Unfortunately I needed a size up. There was no label included with my parcel so I had to contact customer services. The lady I spoke with got me a return label and said she had instigated an exchange. I returned my item and then needed to check I was getting the new one sent. The lady I spoke with didn’t know if I was getting an exchange or whether I would get my money back. Unfortunately I have to wait. First time I’ve ever exchanged with this company usually I manage to get the sizing exactly right so it’s a wait and see game and fingers crossed they still have my size by the time they process it.

This midnight blue bra &thong are absolutely beautiful,have bought this as a gift for our grand-daughter and she always shops with you so hopefully will love this too.

Cutest pyjamas ever and really good quality