Boux Avenue Limited Reviews 

10,401
TrustScore 3.5 out of 5

3.7

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Review summary

Created with AI, based on recent reviews

Looking at 1,169 reviews, most reviewers were somewhat happy with their experience overall. Customers frequently praise the products, noting their stunning appearance, comfort, and excellent quality. Many find items like pyjamas, lingerie, and bras to be luxurious, well-fitting, and durable, appreciating beautiful designs. Reviewers consistently highlight the efficiency of the delivery service, with orders arriving promptly and well-packaged. However, some customers noted concerns regarding inconsistent sizing, finding it difficult to determine the correct fit. A few people also felt customer service was problematic, reporting difficulty reaching human assistance and communication issues. Additionally, some experienced order problems, like receiving incorrect items or missing parcels due to unsafe delivery.

What people talk about most

Product

Reviewers mention positive feedback about product, with many expressing delight and satisfaction with the... See more

Quality

Customers consistently note positive experiences with quality, often describing products as very good, great,... See more

Delivery service

Consumers generally report positive experiences with delivery service, often highlighting quick and efficient... See more

Order

Customers had ambiguous experiences with order, with some reviewers praising easy online ordering, fast... See more

Customer service

Clients share ambiguous opinions on customer service, with many expressing significant dissatisfaction.... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Items bought absolutely stunning!!! Packaging terrible ! I paid extra for gift wrapping!definitely not worth the extra money spent. I placed a large order three sets of underwear bought! and they a... See more

Rated 4 out of 5 stars

Easy to make order, staff were efficient when i went in store to collect parcel. Items great quality and fit true to size. Pjamers very comfuntable and feel luxorious

Rated 3 out of 5 stars

Although normally very happy with our Boux avenue purchases, I was disappointed to find on this occasion that on their first wash a pair of knickers lost the charm and bow. I hope this is a one-off as... See more

Company replied

Rated 3 out of 5 stars

Sizing is really inconsistent: ordered two sizes in the same style and the larger one is the same size as the smaller. Order two in a different style and the larger one is massively bigger than th... See more

Company replied


Company details

  1. Underwear Store
  2. Activewear Store
  3. Lingerie Store
  4. Plus Size Clothing Store
  5. Swimwear Store
  6. Women's Clothing Store

Written by the company

Boux Avenue, the home of fun, sexy, everyday lingerie, nightwear and swimwear in cup sizes A - G! Our 2021 lingerie collection features a wide range of bras, thongs and knickers. Don’t miss out on our exquisitely seductive nightwear range and Valentines lingerie, as well as our brand new Boux Sport & Boux Lounge ranges - our design led collection of activewear & loungewear.


Contact info

3.7

Average

TrustScore 3.5 out of 5

10K reviews

5-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 99% of negative reviews

Typically replies within 24 hours

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3.7

All reviews

(10,401)

1,118 reviews in the last 12 months

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Rated 5 out of 5 stars

Really positive experience

Really positive experience. Delivery was as expected & the items I bought for my wife were of excellent quality, really pleased with these purchases

26 June 2026
Unprompted review
Rated 1 out of 5 stars

Website is impossible to use

Website is impossible to use, I attempted to check out multiple times, just keeps taking me in a loop. Can’t use the feedback form as it wants an order number. I have this issue every time I order from Boux, regardless of device, payment method etc. it’s no longer worth it when there’s other underwear companies out there that make ordering easy.
In the end I gave up, I will order from somewhere that’s website is in the 21st century

2 July 2026
Unprompted review
 Boux Avenue Limited logo

Reply from Boux Avenue Limited

Good morning Hannah,

Thank you for your review and I am sorry to hear this.

Please be assured I have escalated this to our web team for their review and improvement.

I hope next time you purchase it is a lot easier to do so!

Kind regards,

Jack - Boux Avenue Customer Relations

Rated 3 out of 5 stars

Really pretty bikini but ridiculous…

Really pretty bikini but ridiculous amount of bulky unremovable padding in the bra. I’m already 34D I don’t need any extra.

30 June 2026
Unprompted review
 Boux Avenue Limited logo

Reply from Boux Avenue Limited

Good morning Ruthie,

Thank you for your review and I am sorry to hear you were unhappy with your purchase.

Please be assured we would be more than happy to receive this back as a return. Just contact our Customer Care Team directly for this to be facilitated.

Thank you again,

Jack - Boux Avenue Customer Relations

Rated 5 out of 5 stars

Boux avenue customer service is…

Boux avenue customer service is amazing.
Everytine been tp a store or done an on line order.
The service has always been amazing.

Great value for money in many stlyes sizes and colour easy to follow website and if you go to a store staff have always been helpful.

29 June 2026
Unprompted review
Rated 1 out of 5 stars

Small

I found the band to be small even thought I ordered it in my usual size and the style of the bra didn’t suit me since I found the cups to be somewhat pointy so it looked weird under tops and the cups didn’t really fit me so I had to return

23 June 2026
Unprompted review
 Boux Avenue Limited logo

Reply from Boux Avenue Limited

Hello Mika,

Thank you for your feedback.

Whilst we strive to sell bras that suit everyone, sometimes this is not the case which I can only apologise for. Please be assured we would be more than happy to arrange a return for you if this is still needed!

I do hope your next purchase suits you better, however if you need anything in the meantime, please let us know.

Jack - Boux Avenue Customer Relations

Rated 1 out of 5 stars

Bad customer service

I have purchased a bra from Boux first time online and after receiving I have realised that it was smaller then expected (didn't try as it was looking small visually)
I went to exchange the next day to the store near buy, while opening the box there was a minor tear on the packaging box for which the sales person has asked me that they can't exchange it by saying i have used it!
The labels were intact , i didn't try it on , it was a backless stick on bra.
I will never ever buy from Boux, what a bad experience!
Wasted my money but learnt my lesson!
Donated that to charity since it was of no use!

26 June 2026
Unprompted review
 Boux Avenue Limited logo

Reply from Boux Avenue Limited

Hello Rosepk,

Thank you for your review and I am sorry to hear of the issues you have faced with your recent purchase.

To be completely transparent, the stick on bras we sell are non returnable if the packaging has been opened in any way. I am sorry that this was not explained to you.

I do hope you decide to shop with us again,

Jack - Boux Avenue Customer Relations

Rated 5 out of 5 stars

Claiming my Reward points

I had never tried claiming my Reward Points with Boux Avenue before and wasn't sure of the process. I used the Boux Avenue online chat function which I found in the 'Contact Us' section and after chatting with a very helpful and patient 'Minnie' I successfully placed my order, points and all, a few minutes later.

My thanks again to 'Minnie'.

27 June 2026
Unprompted review
Rated 5 out of 5 stars

Excellent quality and variety

Easy to use website with a great range of products. Excellent sale prices (ie an actual sale!) And lots of stock available.

Material and quality of items are brilliant, this is the only place I purchase underwear and nightware.

Very quick delivery, think I ordered Thursday morning and parcel came on the Saturday.

12 June 2026
Unprompted review
Rated 1 out of 5 stars

Appalling service

Appalling service. Ordered some pyjamas with next day delivery, not only did it not arrive the next day but i had no communication that the item was in fact not even in stock, yet they still took the money out of my account. I’m still waiting for my money back.

17 June 2026
Unprompted review
 Boux Avenue Limited logo

Reply from Boux Avenue Limited

Good Morning Lauren.

I hope you are well today.

Thank you for taking the time to share your experience with us here at Boux Avenue.

I am very sorry to hear about your experience and understand how frustrating it must be to place an order with next day delivery and not receive clear communication regarding stock availability.

We also apologise for the inconvenience caused by the delay in your refund. This is not the level of service we aim to provide and we appreciate how disappointing this situation has been for you.

Please reach out to our Customer Care team on 0333 0383 438. Alternatively, you can raise a case and email us via our website and we will respond within 48 hours.

Hopefully our Customer Care team can look into this further and put things right for you as quickly as possible.

Have a good day!

Sara - Customer Relations Executive
Boux Avenue

Rated 5 out of 5 stars

Backless and strapless bra

Fantastic product and very quick delivery.
I have never been able to wear a low back dress without a bra so when I came across this product I thought it was worth a try.
I wore this for around 14 hours and it did not budge. It gave me a lovely shape and I felt safe and secure in it and was able to wear the beautiful dress I wanted.
10/10, I would recommend this to anyone who feels like they need a bit lift and support when wearing a low back outfit.

25 June 2026
Unprompted review

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