Items bought absolutely stunning!!! Packaging terrible ! I paid extra for gift wrapping!definitely not worth the extra money spent. I placed a large order three sets of underwear bought! and they a... See more
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Company details
- Underwear Store
- Activewear Store
- Lingerie Store
- Plus Size Clothing Store
- Swimwear Store
- Women's Clothing Store
Written by the company
Boux Avenue, the home of fun, sexy, everyday lingerie, nightwear and swimwear in cup sizes A - G! Our 2021 lingerie collection features a wide range of bras, thongs and knickers. Don’t miss out on our exquisitely seductive nightwear range and Valentines lingerie, as well as our brand new Boux Sport & Boux Lounge ranges - our design led collection of activewear & loungewear.
Contact info
3rd Floor 1, St. George’s Road, SW19 4DR, London, United Kingdom
- www.bouxavenue.com
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Replied to 99% of negative reviews
Typically replies within 24 hours
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Really positive experience
Really positive experience. Delivery was as expected & the items I bought for my wife were of excellent quality, really pleased with these purchases
Easy website to use and a lot of choice…
Easy website to use and a lot of choice of everything on there
Website is impossible to use
Website is impossible to use, I attempted to check out multiple times, just keeps taking me in a loop. Can’t use the feedback form as it wants an order number. I have this issue every time I order from Boux, regardless of device, payment method etc. it’s no longer worth it when there’s other underwear companies out there that make ordering easy.
In the end I gave up, I will order from somewhere that’s website is in the 21st century

Reply from Boux Avenue Limited
Really pretty bikini but ridiculous…
Really pretty bikini but ridiculous amount of bulky unremovable padding in the bra. I’m already 34D I don’t need any extra.

Reply from Boux Avenue Limited
Super speedy delivery and great quality…
Super speedy delivery and great quality clothing! Very happy with my purchase
Very beautiful and high quality…
Very beautiful and high quality underwear at very reasonable prices. I love them.
Item looks just as depicted & was…
Item looks just as depicted & was delivered quickly. Really nice pyjama set.
Boux avenue customer service is…
Boux avenue customer service is amazing.
Everytine been tp a store or done an on line order.
The service has always been amazing.
Great value for money in many stlyes sizes and colour easy to follow website and if you go to a store staff have always been helpful.
Small
I found the band to be small even thought I ordered it in my usual size and the style of the bra didn’t suit me since I found the cups to be somewhat pointy so it looked weird under tops and the cups didn’t really fit me so I had to return

Reply from Boux Avenue Limited
Bad customer service
I have purchased a bra from Boux first time online and after receiving I have realised that it was smaller then expected (didn't try as it was looking small visually)
I went to exchange the next day to the store near buy, while opening the box there was a minor tear on the packaging box for which the sales person has asked me that they can't exchange it by saying i have used it!
The labels were intact , i didn't try it on , it was a backless stick on bra.
I will never ever buy from Boux, what a bad experience!
Wasted my money but learnt my lesson!
Donated that to charity since it was of no use!

Reply from Boux Avenue Limited
Yellow nightie
The online experience, delivery and product were all excellent.
Claiming my Reward points
I had never tried claiming my Reward Points with Boux Avenue before and wasn't sure of the process. I used the Boux Avenue online chat function which I found in the 'Contact Us' section and after chatting with a very helpful and patient 'Minnie' I successfully placed my order, points and all, a few minutes later.
My thanks again to 'Minnie'.
Excellent quality and variety
Easy to use website with a great range of products. Excellent sale prices (ie an actual sale!) And lots of stock available.
Material and quality of items are brilliant, this is the only place I purchase underwear and nightware.
Very quick delivery, think I ordered Thursday morning and parcel came on the Saturday.
Appalling service
Appalling service. Ordered some pyjamas with next day delivery, not only did it not arrive the next day but i had no communication that the item was in fact not even in stock, yet they still took the money out of my account. I’m still waiting for my money back.

Reply from Boux Avenue Limited
Backless and strapless bra
Fantastic product and very quick delivery.
I have never been able to wear a low back dress without a bra so when I came across this product I thought it was worth a try.
I wore this for around 14 hours and it did not budge. It gave me a lovely shape and I felt safe and secure in it and was able to wear the beautiful dress I wanted.
10/10, I would recommend this to anyone who feels like they need a bit lift and support when wearing a low back outfit.
Beautiful quality swimwear
Beautiful quality swimwear. Good for those that want support! Highly recommend
No problem at all
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