Came all the way here to warn everyone not to buy anything from here. Charging shipping both ways if you're unsatisfied with a product. It's 2023, you're an online retailer, customers are spending $80... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Same experience as other people. I put an order in. Auto confirmation came back. They charged my credit card. No shipping confirmation. No product received. No response from service after three attemp... See more
Started off seeing the Arclite sling was no longer in stock; messaged the folks at Boundary supply and they responded with quickly with details when it'll be back in stock. Was told they'll let me kno... See more
Company replied
Like many others have experienced, Boundary Supply appears to operate in bad faith. Ordered an "In Stock, Ready to Ship" bag as well as several accessories on November 20th. Two weeks after the orde... See more
Company details
Written by the company
AT BOUNDARY, WE CREATE TECHNICALLY INNOVATIVE AND SUSTAINABLE PRODUCTS DESIGNED TO LAST AND MAKE LIFE MORE COMFORTABLE.
Contact info
357 Pierpont Ave, 84101, Salt Lake City, United States
- info@boundarysupply.com
- www.boundarysupply.com
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.

Reply from Boundary Supply
I have had the Errant backpack for…
I have had the Errant backpack for almost two years and I love it. I have also purchased several accessories for it including the photo inserts. Everything I have purchased has been extremely well made, durable, and convenient. The Errant is by far the best pack I have ever owned.

Reply from Boundary Supply
It’s been over a week and it still…
It’s been over a week and it still hasn’t shipped yet. Kinda defeats the purpose of paying for overnight shipping.

Reply from Boundary Supply
Boundary Supply products are so well…
Boundary Supply products are so well designed and thought out.

Reply from Boundary Supply
Arrived at the store in the middle of…
Arrived at the store in the middle of the week...place was empty but an employee stepped away from his other work to assist me in the showroom area. Took the time to find the product I was looking for and walk me thru the features. Excellent!

Reply from Boundary Supply
Excellent products
Excellent products. Excellent Service. Rapid delivey from US. Said one week. Got it in 4 days

Reply from Boundary Supply
Satisfied Customer
The bag was nice but when it was sent to me they just put it in plastic. It should have been placed in the box when it was sent to me to avoid the possibility that it would break but fortunately nothing happened to my order. Overall I am happy with what I received, I hope you have more different products to make and I am excited to buy from you again and I hope we will receive many more discounts, promotions and sales from your group.
I wish you had a physical store here in our country.
Thanks a lot
I'm Paolo from Philippines

Reply from Boundary Supply
The module design idea is fantastic and…
The module design idea is fantastic and also more eco friendly to allow user customize their own bag as they want, no need to buy many bags. The materials, the quality of the bag are really well made and environmental friendly also make me really decide to buy it.
Compared to other camera bag brand’s products in the same range ou price and propose, this is the best in my opinion. Specially when I see those different bag which sell on lien, once I saw them in real, right away I see the difference!
No regard! Really satisfied!

Reply from Boundary Supply
Errant backpack order
Ordered a laptop backpack and before purchase a code for a free accessory with purchase was not working. I contacted them and they responded very quickly and walked me through what to do in order for the code to work and told me if it still doesn’t work reach out to them again. The code ended up working. This was very helpful and they were very considerate taking the time out to walk me through different options to get the code to work on the website. There was a delay in my shipping, probably because of a snowstorm where I live, but they reached out without me reaching out and said if you don’t get your product within two business days contact us. I received the product only a day late I didn’t have to reach out and I am very pleased with my purchase.

Reply from Boundary Supply
Unpleasant open box experience
Surprised to see the merchandise came in in a carton box without individually packed in plastic bag, and no hanging tags on the backpack. Looks like the merchandise was a returned items.

Reply from Boundary Supply

Reply from Boundary Supply
I already love it.
I already love it.
Best backpack/photobag I've ever owned!
Thanks...

Reply from Boundary Supply
I go back and forth on this bag
I go back and forth on this bag. I think the issue is that I try to do too much. Is it a bag or a sling? Slings are attractive because you can access their contents without taking the bag off, just wipe the bag around get out what you need and spin in back again. This bag struggles with that. My main issue with the bag is the front pocket, its useless. The internal organization tries to stay ambidextrous so you can access it whether you wear the bag on Your right or left shoulder, but it end up making it unusable from ether side. They mad the pocket "tall" rather than deep. This makes the zippers annoying to find quickly and the pocket is so tight that its uncomfortable to use or find anything you put in it. The shoulder strap gets a C+ for comfort, I find this issue with any strap that is attached to the middle of the bag again to allow for it to be worn on ether shoulder . It makes the strap sit on your shoulder at an angle rather than flat which makes it quickly uncomfortable. Ether make it dedicated to one shoulder or make it so that you can switch the point of attachment with magnets or a strong buckle with re enforcement padding. Lastly the stability strap is clever but makes the carry very uncomfortable. I was going to return the bag until I stopped using it, I find the experience much better without it. Now I'm on the fence whether to keep it or not

Reply from Boundary Supply
I absolutely love Boundary Supply…
I absolutely love Boundary Supply products. I own just about everything. The one big issue that I do have is the website. It never seems to work right and is always glitchy. I would also like to see all of the functions, features work on the bags. Plus, how to utilize the accessories with the bags. I realize that there are pages in the website that review these things, however it is hard to find and hard to read on a mobile device.

Reply from Boundary Supply
Took a while to arrive but I am…
Took a while to arrive but I am overseas at the moment.

Reply from Boundary Supply
Love it so far, wished it were a bit lighter
Impressed with how quickly the backpack shipped from the US. Getting used to the product still, love the quality, backpack feels a bit heavy. Overall satisfied with the purchase!

Reply from Boundary Supply
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.







