Boundary Supply Reviews 

729
•
TrustScore 3.5 out of 5

3.3

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Rated 1 out of 5 stars

Came all the way here to warn everyone not to buy anything from here. Charging shipping both ways if you're unsatisfied with a product. It's 2023, you're an online retailer, customers are spending $80... See more

Rated 1 out of 5 stars

Same experience as other people. I put an order in. Auto confirmation came back. They charged my credit card. No shipping confirmation. No product received. No response from service after three attemp... See more

Rated 5 out of 5 stars

Started off seeing the Arclite sling was no longer in stock; messaged the folks at Boundary supply and they responded with quickly with details when it'll be back in stock. Was told they'll let me kno... See more

Company replied

Rated 1 out of 5 stars

Like many others have experienced, Boundary Supply appears to operate in bad faith. Ordered an "In Stock, Ready to Ship" bag as well as several accessories on November 20th. Two weeks after the orde... See more

Company details

  1. Bag Shop
  2. Men's Clothing Store
  3. Women's Clothing Store

Written by the company

AT BOUNDARY, WE CREATE TECHNICALLY INNOVATIVE AND SUSTAINABLE PRODUCTS DESIGNED TO LAST AND MAKE LIFE MORE COMFORTABLE.


Contact info

3.3

Average

TrustScore 3.5 out of 5

729 reviews

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No recent history of asking for reviews

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3.3

All reviews

(729)

2 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Errant Pack and M2Case...amazing!

My errant pack and MK2 Case are amazing. Every detail on this product is well thought out. We had a few communication hiccups but CS took care of it all and I’m super happy.

18 March 2021
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Reply from Boundary Supply

So good to hear Michael! Thanks for your review and support!

Rated 5 out of 5 stars

Love my Errant pack w/ aux compartment

Products I ordered were delivered in nice waterproof packaging. They look very premium and I’m thrilled with the quality and design functionality. Would definitely recommend this company to anyone looking to up their carrying game!

17 March 2021
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Reply from Boundary Supply

Thanks for your review and endorsement here Adam! Hope your new Errant/Aux treats you well!

Rated 5 out of 5 stars

Great Products

Great Products. Reliable Seller. Thanks!

17 March 2021
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Reply from Boundary Supply

Thanks for your review and support here Mr. Grolimund!

Rated 1 out of 5 stars

5 weeks and still waiting

Wow. That's such a flippant reply from Boundary. No explanation given. No effort to improve their delivery systems or customer service. It's like the delay wasn't their problem. I was hoping for something more sincere.

15 March 2021
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Reply from Boundary Supply

Thanks for your review and feedback Philip, sorry for the confusion with your shipping!

Rated 5 out of 5 stars

Wonderful and useful accessory

Wonderful and useful accessory. As I aspected the quality was at the top.

Strong and durable material. It fits perfectly to my backpack.

Recommended!!!

15 March 2021
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Reply from Boundary Supply

Thanks for your review and support Marco!

Rated 4 out of 5 stars

Feedback on notifications and delivery

The product quality is very good. Packaging is efficient and presentable.

I placed this order along with an accessory. The accessory notification and delivery information was amazing and delivered almost immediately.

This main item however was like it seems left behind. Only when I received a survey question for the product that I replied I had not received the item.

Apart from the delayed delivery all is good

13 March 2021
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Reply from Boundary Supply

Thanks for your review and feedback here Eric, sorry for the delay with your second item!

Rated 1 out of 5 stars

Received the wrong item.

Received the wrong item.
Their solution for their mistake, is that I pay the shipping to return something I didn't buy.

12 March 2021
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Reply from Boundary Supply

Thanks for your feedback and review Miguel!

Rated 5 out of 5 stars

always better and faster the material…

always better and faster the material is of excellent quality, for questions on the internet you answer faster and all is well.
I am super satisfied with the Boundary Supply service.

Thank you for being there for us. Best regards

12 March 2021
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Reply from Boundary Supply

Thanks for this review and your support!

Rated 5 out of 5 stars

Fast service

Fast service, even internationally.

12 March 2021
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Reply from Boundary Supply

Glad you had a good experience, Lucas!

Rated 5 out of 5 stars

I recently received my Aris backpack…

I recently received my Aris backpack and the Stasis sling. Boundry Supply makes great products. I was notified of a delivery delay which was no fault of Boundry. Based on my past excellent experience with Boundry, I knew they were doing all they could to make sure their pack and accessories were delivered to their customers in a timely manner. The Aris pack and the Stasis sling did not disappoint. Great products that I will get years of use.
I highly recommend Boundry Supply. They offer excellent products and customer service.

9 March 2021
Unprompted review
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Reply from Boundary Supply

Thanks so much for your support and this review, Wayne!

Rated 5 out of 5 stars

Everything was very good

Everything was very good, but the website unfortunately puts a strain on the computer's processor, which affects a quality experience.

9 March 2021
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Reply from Boundary Supply

Thanks for your review, Onur!

Rated 3 out of 5 stars

No updates on order fulfilment

While my first order’s fulfilment was slightly protracted, it was understandable given the combination of international delivery logistics and current world events. Nevertheless, tracking updates were provided promptly, and I’ve been nothing short of delighted with the Errant Pack I received.

Sadly, the pending order - placed around two weeks ago - has yet to produce any updates regarding its fulfilment status, let alone the provision of a tracking number.

While I have faith that I haven’t been forgotten, the lack of communication is somewhat disappointing.

Outside of that, my experience with the site has generally been pleasant, with the breadth of quality accessories on offer being a highlight. Any issues I’ve had with regards to navigation have been negligible hiccups surrounding the implementation of cookies, which I’m also confident is more to do with browser issues on my side.

8 March 2021
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Reply from Boundary Supply

Thanks for your review and patience with our fulfillment center Shiv, we know the delay isn't ideal! We are also working hard to have a new website launched by April, so some of these issues we have with our website should be resolved by then.

Rated 1 out of 5 stars

Issue with missing backpack and delayed delivery

I ordered a backpack and lots of accessories on the 29 of january. I received a parcel on the 1 of february and was very happy about the incredibly quick shipping. Unfortunately the most important item, the backpack was missing. I immediately contacted the support team and they told me that they will ship the backpack separately and that it would take longer because of a different way of shipment. So the long wait begun. On the 1 of march I finally received the backpack and I questioned the support team why it was not shipped the same express way as all the accessories. The answer was that they don't have control over international shipping. But why was the first shipment so super fast? And the second one took over 3 weeks? I still don't understand how they can treat customers like that.

8 March 2021
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Reply from Boundary Supply

Thanks for your review Maya! Sorry we couldn't make the travel time for your package as quick as your other package.

Rated 5 out of 5 stars

Love it

I love it the quality is amazing

4 March 2021
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Reply from Boundary Supply

Thanks for your support and another positive review Erik!

Rated 5 out of 5 stars

Started off seeing the Arclite sling…

Started off seeing the Arclite sling was no longer in stock; messaged the folks at Boundary supply and they responded with quickly with details when it'll be back in stock. Was told they'll let me know and they did send a follow up email when to expect it and pre-order. Fast forward to present and it's now my second favorite bag right behind my Goruck Echo. Great communication and equally great product!

4 March 2021
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Reply from Boundary Supply

So good to hear you are liking your new Arclite Alfred! Thanks for your review and support!

Rated 1 out of 5 stars

Very disappointed in handling the…

Very disappointed in handling the order. A lot of promises before it was fulfilled. If something happens like this, should offer at least any freebies to satisfy your customers.

3 March 2021
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Reply from Boundary Supply

Based on our conversation on another platform, it seemed like you were able to find the strap that was included inside your new Stasis. Are you describing another issue?

Rated 4 out of 5 stars

Not yet received

Hi. The overall experience was good. When the bag reached Israel I was surprised to be asked by DHL to pay duties. I reached back to you and still waiting to end the process. Thanks

3 March 2021
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Reply from Boundary Supply

Sorry to hear this, we will be able to refund those costs back to you and will assist you as soon as possible. Thanks for your review and support!

Rated 5 out of 5 stars

The stasis is an excellent product

The stasis is an excellent product. Attaches to my Arris securely and increases storage space when in backpack mode, but allows me to go light when I just want a smaller sling. Heavy duty material that appears capable of shedding water when it rains (haven’t checked out that feature yet).

3 March 2021
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Reply from Boundary Supply

Good to hear Shara! Thanks for your positive review and support!

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