Boston Proper Reviews 

949
TrustScore 4 out of 5

4.1

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 69 reviews, reviewers had a great experience with this company. Customers frequently praise the high quality of the clothing and the unique, stylish selections, often receiving compliments. Many find items true to size and appreciate the luxurious, well-made materials. Reviewers also highlight helpful customer service and fair pricing, especially with sales and specials. However, some customers noted issues with sizing, such as pants being too long or the need for petite options, and inaccurate size guides. A few also experienced inconsistent product quality, with materials not meeting expectations or items showing defects quickly. Additionally, some reviewers were dissatisfied with customer service regarding return fees, unhelpful responses, or issues with defective merchandise. Others mentioned high prices and restrictive reward programs.

What people talk about most

Product

People report ambiguous experiences with product quality and sizing. Many customers praise the impeccable... See more

Quality

Customers had positive experiences with quality, often praising the impeccable variety, true-to-size... See more

Order

Consumers find order experiences to be ambiguous, with some expressing dissatisfaction over issues like... See more

Price

Users describe ambiguous interactions with price, with some finding items pricey and expressing... See more

Customer service

Customers consistently note ambiguous experiences with customer service, with many reviewers reporting... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I mean, come on… Who doesn't love Boston Proper? Wherever I go when I'm wearing anything from Boston Proper I'm not only complimented, but often asked where I have purchased such a fine looking outfit... See more

Rated 5 out of 5 stars

The customer service lady today was very helpful indeed and understood completely what my concerns were. She did a fantastic job and also upsold me for a dress I have been thinking about… my orde... See more

Rated 5 out of 5 stars

Love Style and Selections. Items are always current and top of line. They're staff is always helpful, knowledgeable, and top notch responsive. I've been a happy customer for over 15 years and will re... See more

Rated 5 out of 5 stars

I love everything I get from Boston Proper. True to size and most importantly wash and wear. I hang some things to dry. My entire closet is Boston Proper. I’ve been shopping this line for years. Y... See more


Company details

  1. Shopping & Fashion

Information provided by various external sources

Women's Fashion Apparel, Shoes & Accessories


Contact info

4.1

Great

TrustScore 4 out of 5

949 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.1

All reviews

(949)

48 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

POOR CUSTOMER SERVICE FOR A LONG TIME CUSTOMER

Please be aware that if you are a customer already and have rewards points that when that pop up comes up you have to decline it in order to use the across the site 20%. If you miss this and try to cancel your order, customer service via phone can do nothing to help you. This will more than likely be my last purchase with this company.

14 June 2025
Unprompted review
Rated 5 out of 5 stars

Unique, Quality Clothing

I've shopped off and on from Boston Proper for over 25 years. While some things are not my style their quality is excellent and shipping is fast. They do offer some very unique pieces you won't find elsewhere.

10 June 2025
Unprompted review
Rated 2 out of 5 stars

I accumulated reward worth $20

I accumulated reward worth $20, about 1200+point. I wanted to use my reward, sometime in the middle of May, but you guys are not allowing reward to be used on sales items. Now my rewards are expiring. I have to be forced to make a regular price purchase in order to use my reward, that ain’t going to happen. I don’t know why you guys think consumers are so stupid. By making regular price purchase, I’m paying back my reward. What sense does that make. You can keep your reward. FYI, I will never make regular price purchase on any of your items because you guys overpriced them. If my size is not available on sales items, so be it. It’s not do or die.

14 May 2025
Unprompted review
Rated 5 out of 5 stars

Love my outfit

Love my outfit, said to size up but when I got my jumpsuit it was too big so I returned and got a smaller size and I love it.

1 June 2025
Unprompted review
Rated 5 out of 5 stars

Love your clothing

Love your clothing. Please consider adding longer length swimwear boy shorts (like the bike shorts without the pads) in your collection. I have a black, blue and pink pair from another company. A lot of us want to cover our less than perfect thighs or not show so much skin. Just a suggestion.

8 June 2025
Unprompted review
Rated 5 out of 5 stars

I love Boston Proper

I love Boston Proper.
The clothes has a very high quality. fabrics are always well taken care of.
I love all the items I bought.
I highly recommend this brand.

6 June 2025
Unprompted review
Rated 5 out of 5 stars

Clothing is phenomenal along with website!

Website is user friendly. I like the way they put together outfit options when looking at one article of clothing! Everything I have ever purchased has been Superior quality! The fit and tayloring is wonderful. Highly recommend Boston Proper!!

3 June 2025
Unprompted review
Rated 1 out of 5 stars

ORDER SENT TO WRONG ADDRESS


Sirs: You sent my order to Florida when I asked you specically to send my order to my home in Alexandria, VA 22302
How do you plan on getting my order to Alexandria, VA when I asked you to send the order to my home address in Alexandria, VA 22302 (where I am and live here because it is my permanent address.
Please resend my order to me at the following (AGAIN): where I asked the order to be sent:
Mrs. Sally Freed
644 W. Timberbranch Pkwy
Alexandria, VA 22302
(703) 549-4371
I would like to have the order (as stated in MY ORDER TO YOU)
644 W. Timberbranch Pkwy.
Alelxanadria, VA 22302
(703) 549-4371
HOW DO YOU PLAN ON GETTING MY ORDER TO ME AT THE ABOVE ADDRESS? AS MENTIONED IN MY ORDER TO YOU?
DO NOT EXPECT ME TO PAY FOR THAT ORDER. PLEASE SEND A NEW ORDER TO ME AT MY HOME ADDRESS IN ALEXANDRIA, VA 22302
(703) 549-4371
LOOKING FORWARD TO YOUR RESPONSE AND HOPEFULLY WILL BE SENDING ME MY ORDER TO VA --AS REQUESTED WHEN PLACING MYORDER
MY VIRGINIA ADDRESS IS AS FOLLOWS:
644 W. TIMBERBRANCH PKWY
(OR 644 W.TIMBER BRANCH PKWY), ALEXANDRIA, VA 22302) (703) 549-4371
i AM STILL HOPING YOU WILL SEND MY ORDER TO THE W. TIMBER BRANCH PKWY , ALEXANDRIA, VA 22302
MY HOME TELE # IS (703) 549-4371
i WOULD HOPE NOT TO TAKE FURTHER ACTION. MY HUSBAND IS A VERY GOOD LAWYER!
PLEASE SEND ANOTHER ORDER TO MY HOME ADDRESS IN ALEXANDRIA, VA 22302.
i AM LOOKING FORWARD TO RECEIVING MY ORDER !!!!!
MRS. SALLY FREED
644 W. TIMBER BRANCH PKWY
ALEXANDRIA, VA 22302

(703) 549-4371
I WILL BE LOOKING FORWARD TO RECEIVING ANOTHER ORDER TO ME AT THE TIMBER BRANCH PKWY ADRESS STATED ABOVE.

PLEASE RESPOND IMMEDIATELY. MY HUSBAND IS A VERY GOOD LAWYER AND WE WOULD HATE TO LET YOR FUTURE CUSTOMER OF YOUR ERROR.
MRS. SALLY FREED
644 W. TIMBER BRANCH PKWY
ALEXANDRIA, VA 22302
(703) 549-4371
LOOKING FORWARD TO RECEIVING MY ORDER IN VA. I AM A VERY BUSY PERSON AND HOPE TO RECEIVE MY CORRECT ORDER AS SOON AS POSSIBLE -- IN ALEXANDRIA, VA
THAT ADDRESS AGAIN IS MRS. SALLY FREED,
644 W. TIMBER BRANCH PKWY,
ALEXANDRIA, VA 22302
TELE #: 703-54943716/1
TELE # (703) 549-4371

31 May 2025
Unprompted review
Rated 5 out of 5 stars

Long Time Shopper

I've shopped Boston Proper for years - quality and selection are consistently good. It continues to be my go-to site for classic, trendy and original pieces.

29 May 2025
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look