very knowledgeable and thorough. I had sudden hearing loss and to be thorough i visited and had 5 hearing tests. Boots was most thorough and only one what an insulated noise chamber to better remove... See more
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Review summary
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Amazing service by Shebin Joseph. Have seen him a couple of times, makes you feel at ease and comfortable in dealing with my hearing loss and how to ensure that my hearing aids are working correctly... See more
I had a problem with the hearing aid charger so my aids were not working and I had great difficulty dealing with folk. This was at the weekend. I emailed my audiologist at Windsor. She found... See more
The appointment was, as ever, great. Sian is efficient, effective and knowledgeable. Not only does she give you confidence in the service with these traits, she also is personable and good humoured w... See more
Company details
Written by the company
Your hearing is important and we know it’s just as important for you to choose the right people to look after it. At Boots, we spend time getting to know our customers and what they care about, so that we can offer hearing care that makes people feel good. Book your free hearing check with one of our experts at a Boots store near you.
Money Back Guarantee
At Boots Hearingcare, we offer a 90-Day Money Back Guarantee
We want our hearing aids to improve a person’s quality of life. We are confident in the advanced technology our hearing aids provide and we will go above and beyond to ensure we find the right solution for you. You can try out our hearing aids for 90 days ( 60 days for custom products) and if you’re not happy, you can return them for a full refund.
Contact info
21 Trinity Square, LL30 2RH, Llandudno, United Kingdom
- 0345 270 1600
- info@bootshearingcare.co.uk
- www.bootshearingcare.com
4.6
Excellent
16K reviews
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I won't be going anywhere else.
The appointment was, as ever, great. Sian is efficient, effective and knowledgeable. Not only does she give you confidence in the service with these traits, she also is personable and good humoured which means I won't be going anywhere else.
26 May 2026
Unprompted review
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
I feel very disappointed with the level…
I feel very disappointed with the level of service that I received. I have been wearing Phonak hearing aids for years and at my annual review was told that Boots’ software would no longer support my aids, so you agreed to a new pair. The first and second pairs were returned because the sound quality was nowhere near as good as my old Phonak aids. I was finally offered a pair that I was assured were a good match but they are awful, I give up! Do I return these as well and come across as an awkward customer? 😵💫
3 March 2026
Unprompted review
Reply from Boots Hearingcare
Thank you for your feedback.
We are sorry to learn of your recent experience with us.
We aim to make sure our customers get a high level of advice, care and aftercare and we are continually improving.
We would like to discuss this further; if convenient please could you send your contact details to info@bootshearingcare.co.uk and a member of our team will get back to you.
The Boots Hearingcare Team
Boots Hearingcare
Martin, the audiologist, was very professional, knowledgable and answered all my questions fully. Will definitely recommend.
21 May 2026
Very helpful and informative.
23 May 2026
Great service and Aparna the…
Great service and Aparna the Audiologist was very good, explaining the process very clearly, transparent pricing and competitive as well. Would definitely recommend.
23 May 2026
It was a very good service my elderly…
It was a very good service my elderly father had. We learnt he hearing is only working at 50%.
And he walked out being able to hear again with new aids
14 May 2026
Smooth experience: Thank you, Millie McNeill!
Thank you to Millie McNeill for doing my hearing test! She was professional, a great educator, reassuring, and all-round an incredibly pleasant specialist - came out of my test with full confidence in and understanding of my results.
20 May 2026
Unprompted review
This was my first hearing aid
This was my first hearing aid experience. Everything was explained to me clearly from the test to the options I could buy. I wasn't rushed and any questions I had were answered. I was able to trial a hearing aid to see how I felt. When I picked up my hearing aid I was shown how to put it in, change filters ect. I'm very happy with my hearing aid and would recommend using boots hearing care as I felt they really did care.
20 May 2026
Lama at Boots Hearingcare Westfield
Lama at Boots Hearingcare Westfield - really professional and patient with someone who was skeptical about getting hearing aids...No hard sell with frequent follow up appointments and easy to follow advice...Highly recommended
22 May 2026
Unprompted review
A very positive experience
Mevish was extremely helpful and took her time to explain everything to us. At no time did we feel under pressure to buy- we were able to come to that decision ourselves having had everything carefully explained.
13 May 2026
The service was excellent and the staff…
The service was excellent and the staff very helpful and knowledgeable. I would definitely recommend them again
22 May 2026
It was really 4.5.
It was really 4.5 but, not possible to indicate that and nobody is work 5 stars! The man who did the testing was very patient with a difficult customer (not me!).
Boots appointment system (rate them as 3 star) has now twice made a hash of the appointments. The actual date was 20/05/2026, not as shown below!
21 May 2026
Was very relaxing
Was very relaxing, everything was fully explained throughout the appointment. The woman who I had the appointment with was very nice, really made me feel at ease.
21 May 2026
The hearing aid consultant went beyond…
The hearing aid consultant went beyond to help me understand hearing aids
22 May 2026
The audiologist
The audiologist, James, was extremely helpful and understanding. He was very patient and explained everything clearly. A credit to your company
22 May 2026
Excellent work
22 May 2026
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