Excellant service full hearing test not pushed into having a hearing aid. Everything explained fully even about cheap hearing aids online where they don’t test your hearing. Expert advice no long wait... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Rebecca at Boots Hearing Centre in Chesterfield, has been absolutely amazing. She had taken such great care & attention looking after my 90 year old Mum. Excellent customer service. She took extra tim... See more
Laura was friendly, reassuring and professional throughout the assessment. She took time to explain everything thoroughly, and to ensure I understood everything before moving forward. She went through... See more
Boots hearing in Rugby Warwickshire opens at 9 am and yesterday one of my hearing aids packed up. I rang up to see when Gemma their audiologist could see me and was advised not for ten days. Knowing... See more
Company details
Written by the company
Your hearing is important and we know it’s just as important for you to choose the right people to look after it. At Boots, we spend time getting to know our customers and what they care about, so that we can offer hearing care that makes people feel good. Book your free hearing check with one of our experts at a Boots store near you.
Money Back Guarantee
At Boots Hearingcare, we offer a 90-Day Money Back Guarantee
We want our hearing aids to improve a person’s quality of life. We are confident in the advanced technology our hearing aids provide and we will go above and beyond to ensure we find the right solution for you. You can try out our hearing aids for 90 days ( 60 days for custom products) and if you’re not happy, you can return them for a full refund.
Contact info
21 Trinity Square, LL30 2RH, Llandudno, United Kingdom
- 0345 270 1600
- info@bootshearingcare.co.uk
- www.bootshearingcare.com
4.6
Excellent
17K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Professional
The audiologist took the time to listen carefully. Then expertly tuned my hearing aids to my specific needs and clearly explained the process throughout. Truly a very professional and impressive experience.
2 June 2026
Very reassuaring attention
13 June 2026
Expert advice
After finally getting my appointment sorted I was greeted and well support by the staff with full confidence they knew what I needed and how best to accommodate my hearing needs
20 June 2026
Very friendly and he put me at ease
19 June 2026
The advice given by Katyana was to have…
The advice given by Katyana was to have ceramic shell inserts fitted which have been excellent, allows my ears to breath without itchy discomfort. Overall has improved the whole experience
22 June 2026
Unprompted review
Good service
20 June 2026
The visit was quick I came away a lot happier
The staff was really full of information and talked about any concerns I had. It helped me understand a lot better .
18 June 2026
Very friendly- exceptional service
Very friendly- exceptional service - extremely professional and informative.
Very relaxed examination and test.
Would highly recommend
19 June 2026
Great staff and very helpful
12 June 2026
customer service
went in to trail a pair of contacts and was helped by chantel who was extremely patient with me despite my inability to take and put in my contacts. really friendly and genuinely helpful
19 June 2026
Unprompted review
Ear wax Removal
Had ear wax removal on Friday, Cameron was very kind and patient, I was nervous and he put me at ease. Would definitely recommend.
19 June 2026
Unprompted review
Peter made the whole experience very…
Peter made the whole experience very easy and enjoyable, explaining everything as we went through the examination and the setting up of me hearing aids.
19 June 2026
Again! Boots Optician and now Hearing has blown me away.
I have provided positive feedback before after my excellent service with the Optician Service at this Branch. However I have been having hearing appointments with Lucy since 2022 and was very nervous to go the final stage of having hearing aids even though my yearly results identified my hearing loss was getting worse. At no time was I pressured to purchase anything. Quality information was provided. Every question answered and Lucy in my view was extremely knowledgeable and very supportive of my fear.
Only a couple of weeks ago I finally said “let’s move to the next stage and order what was best for my situation”.
I had done some research and Lucy again supported my decision and any questions I still had. She handled the order, fitting and setting up with great ease but took time to make sure I was comfortable.
I now have a fantastic pair of AI Phonak Sphere’s with additional TV connector and Boots hearing App. My brain is starting to experience sounds I didn’t realise were around me.
Very happy with the professional service, quality products and a future ability to enjoy socialising.
Thank you Boots Hearing and Opticians
18 June 2026
Boots Hearing Centre Experience
Waqar could not have been more helpful in this process which can be quite daunting for an 86 year old person. I would highly recommend for older generation the range of hearing aids available and from my own experience in just one week the difference is remarkable.
17 June 2026
Excellent hearing care
The Audiologist was very helpful & knowledgeable & explained everything clearly. I would recommend boots hearingcare to others.
20 June 2026
Very welcoming and talked you through…
Very welcoming and talked you through everything very satisfied with everything also answered questions that was asked would recommend to friends and family
18 June 2026
Excellent service from Charlotte
Excellent service from Charlotte. Very thorough and professional. Explained exceptionally and reassured me.
18 June 2026
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.