Excellent professional service from Shelly the Audologist. Very good product knowledge with clear explanation of functions etc. Friendly and approachable.
Location
Switch locationBoots Opticians, 23 High Street, KT13 8AX Surrey, England, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
The staff are friendly and very helpful, they made me comfortable and understand. I had backup appointments to see if my hearing aids needed adjusting and all was ok. I understand they are not the che... See more
I wasn’t sure what sort of tests would be carried out, and a little bit anxious, but I was put at ease and everything was explained clearly to me
Easy to book an appointment. Great communication. My audiologist, Shelly, was professional on all fronts, explained the process very well and gave me the correct guidance.
Company details
Written by the company
Your hearing is important and we know it’s just as important for you to choose the right people to look after it. At Boots, we spend time getting to know our customers and what they care about, so that we can offer hearing care that makes people feel good. Book your free hearing check with one of our experts at a Boots store near you.
Money Back Guarantee
At Boots Hearingcare, we offer a 90-Day Money Back Guarantee
We want our hearing aids to improve a person’s quality of life. We are confident in the advanced technology our hearing aids provide and we will go above and beyond to ensure we find the right solution for you. You can try out our hearing aids for 90 days ( 60 days for custom products) and if you’re not happy, you can return them for a full refund.
Contact info
Boots Opticians, 23 High Street, KT13 8AX, Surrey, England, United Kingdom
4.5
Excellent
13 reviews
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Excellent professional service from Boots hearingcare Weybridge.
Excellent professional service from Shelly the Audologist.
Very good product knowledge with clear explanation of functions etc.
Friendly and approachable.
1 April 2026
Very easy to make an appointment.
Very easy to make an appointment.
Staff very helpful and friendly.
26 March 2026
Found all staff welcoming and extremely…
Found all staff welcoming and extremely helpful.
28 January 2025
Ferry pleasant informed you about…
Ferry pleasant informed you about everything and explain everything to you definitely recommend them
9 October 2024
My Audiologist professional & empathetic
My Audiologist was professional & empathetic, she listened & clearly explained all options available discussing my lifestyle & where I found the issues, so I could make the right choice,
20 June 2024
I wasn’t sure what sort of tests would…
I wasn’t sure what sort of tests would be carried out, and a little bit anxious, but I was put at ease and everything was explained clearly to me
5 June 2024
Understanding & friendly
The staff are friendly and very helpful, they made me comfortable and understand. I had backup appointments to see if my hearing aids needed adjusting and all was ok. I understand they are not the cheapest but could not fault the service provided.
21 January 2024
Clear guidance and speedy deliver
15 December 2023
Great Service
The customer service was second to non very professional great product knowledge.Every detail of the product explained.
5 September 2023
Hearing Test
I was seen by a very understanding audiologist for my hearing assessment this week. She explained everything about the hearing aids she recommended and I have a further appointment next week
21 August 2023
Outstanding from start to finish
Easy to book an appointment. Great communication.
My audiologist, Shelly, was professional on all fronts, explained the process very well and gave me the correct guidance.
5 June 2023
Excellent service
Excellent service and took Time to explain everything in detail. Very friendly staff and would definitely recommend.
14 March 2023
Professionally handled and good…
Professionally handled and good explanations given about the state of my hearing and the features of the alternative aids
6 December 2022
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.