Complete honesty. Excellent advice. Being able to listen to questions, and answering them in layman's language. A complete contrast to the 'other' national company that I went to first. If I had used... See more
Location
Switch locationBoots Opticians, Wren Retail Park, TQ2 7BJ Torquay, England, GB
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See what reviewers are saying
Very professional and knowledgeable staff sorted everything out for me thank you
A very relaxed experience. Steven was kind, helpful and efficient, allowing time for any questions and I always felt at ease. I am very pleased I chose Boots for my hearing aids.
Very helpful and polite. Appointment wasn't rushed and he made sure that I understood everything about my new hearing aid
Company details
Written by the company
Your hearing is important and we know it’s just as important for you to choose the right people to look after it. At Boots, we spend time getting to know our customers and what they care about, so that we can offer hearing care that makes people feel good. Book your free hearing check with one of our experts at a Boots store near you.
Money Back Guarantee
At Boots Hearingcare, we offer a 90-Day Money Back Guarantee
We want our hearing aids to improve a person’s quality of life. We are confident in the advanced technology our hearing aids provide and we will go above and beyond to ensure we find the right solution for you. You can try out our hearing aids for 90 days ( 60 days for custom products) and if you’re not happy, you can return them for a full refund.
Contact info
Boots Opticians, Wren Retail Park, TQ2 7BJ, Torquay, England, United Kingdom
4.0
Great
15 reviews
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Excellent service
Very professional and knowledgeable staff sorted everything out for me thank you
22 April 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Appointment canceled without telling me
I attended my appointment for which I had a written confirmation for time and date, only to be told that they did not have an appointment for me. I had lost a shift at work to attend this. The person at reception could not care less and said I should have received a written confirmation which I had and I showed her. She just dismissed this out of hand. I will now book an appointment with M & S which is almost next door. My hearing aids are now 10 years old and I had discussed with the audiologist purchasing new Phonax hearing aids with the latest spec I will now not be going ahead with this. Your loss Boots
24 June 2025
Unprompted review
Reply from Boots Hearingcare - Torquay
Thank you for your feedback.
We are sorry to learn of your recent experience with us.
We aim to make sure our customers get a high level of advice, care and aftercare and we are continually improving.
We would like to discuss this further; if convenient please could you send your contact details to info@bootshearingcare.co.uk and a member of our team will get back to you.
The Boots Hearingcare Team
Appointment was on time and the hearing…
Appointment was on time and the hearing test was explained to mr
2 May 2025
Professional in-depth hearing advice
Made to feel relaxed, well informed on best aids for my type of hearing loss, an excellent assessment taking the time and patience to improve my hearing.
8 February 2025
Very helpful and polite
Very helpful and polite. Appointment wasn't rushed and he made sure that I understood everything about my new hearing aid
30 October 2024
I am very disappointed with the aids
I am very disappointed with the aids. They are not of merchantable quality and I give notice that I wish to cancel
The aids do not hold a charge for more than an hour and are therefore useless
Having fully charged them and not wearing them at all they ran down to nothing with no use by me. I am unfortunately unable to return to Boots Torquay wren mall for some weeks so cannot see any means to rectify the matter to m satisfaction
27 July 2024
Reply from Boots Hearingcare - Torquay
Thank you for your feedback.
We are sorry to learn of your experience with us.
We aim to make sure our customers get a high level of advice, care and aftercare and are continually improving.
We would like to reach out to discuss this further and will be in touch.
The Boots Hearingcare Team
Complete honesty
Complete honesty. Excellent advice. Being able to listen to questions, and answering them in layman's language. A complete contrast to the 'other' national company that I went to first. If I had used Boots Hearingcare in the first instance it would not have cost me 1495.00 for hearing aids that, in my opinion, I was misinformed and missold. Also with no follow up appointments.
Well done Boots Hearingcare. Complete professionalism in every instance.
6 July 2024
Dire! Staff useless and management arrogant.
Dire! Individuals staff, openly mocking when you ask for refund. Over inflated view of their abilities.
Click collect system is a failure - now using royal mail!
Boots notification very early morning after royal delivery previous day.
17 June 2024
Unprompted review
Reply from Boots Hearingcare - Torquay
Thank you for your feedback.
We are sorry to learn of your recent experience with us.
We aim to make sure our customers get a high level of advice, care and aftercare and we are continually improving.
We would like to discuss this further; if convenient please could you send your contact details to info@bootshearingcare.co.uk and a member of our team will get back to you.
The Boots Hearingcare Team
A very relaxed experience
A very relaxed experience. Steven was kind, helpful and efficient, allowing time for any questions and I always felt at ease. I am very pleased I chose Boots for my hearing aids.
12 January 2024
The audiologist was very polite and…
The audiologist was very polite and very knowledgeable.
Flexibility in areanging the appointments
30 September 2023
Great hearing service
Easy to make appointment. Excellent professional service. I never felt pressured to buy. Tests were really comprehensive
8 September 2023
Insufficient care and thought for my fatherprivate for hearing…
My father paid private for hearing aids, over 2000 pounds , as the NHS were not sufficient and the service was appalling, so he decided to go with boots thinking he would have a better service and better quality hearing aids as you advertise.
How wrong we were , he now has no hearing aids at all for 10 days, he is 93 totally deaf now what a quality of life he is having at the moment, thank you boots for your service.
23 January 2023
Reply from Boots Hearingcare - Torquay
Thank you for your feedback.
We are sorry to learn of your experience with us.
We aim to make sure our customers get a high level of advice, care and aftercare and we are continually improving this.
We would like to reach out to discuss this further and will be in touch.
The Boots Hearingcare Team
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