Very pleasant lady, Humaira……explained everything very well, included my grandson who came with me ( to ensure I brought all my needs to be assesssed!). A little outing to see how these new hearing a... See more
Location
Switch locationBoots Opticians, 10 Elephant Yard, LA9 4NG Kendal, England, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Natalie was great. She explained everything clearly & answered all my questions. I felt at ease especially as she had 2 observers in the room as well. She helped me to choose the best hearing aids for... See more
very professional and very friendly and respected my price range and did not try to upsell.
The hearing test was thorough and information package very good. Having a 90 day free trial is a real plus.
Company details
Written by the company
Your hearing is important and we know it’s just as important for you to choose the right people to look after it. At Boots, we spend time getting to know our customers and what they care about, so that we can offer hearing care that makes people feel good. Book your free hearing check with one of our experts at a Boots store near you.
Money Back Guarantee
At Boots Hearingcare, we offer a 90-Day Money Back Guarantee
Contact info
Boots Opticians, 10 Elephant Yard, LA9 4NG, Kendal, England, United Kingdom
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
very professional and very friendly and…
very professional and very friendly and respected my price range and did not try to upsell.
I was greeted by the same audiologist…
I was greeted by the same audiologist who carried out the initial assessment. This was very reassuring./
Excellent Service.Everything Explained…
Excellent Service.Everything Explained Throughly
Hearing aids
Everybody was very kind and helpful from my 1stappointment and explained simply what would happen
Very pleasant lady…
Very pleasant lady, Humaira……explained everything very well, included my grandson who came with me ( to ensure I brought all my needs to be assesssed!).
A little outing to see how these new hearing aids will improve my life experiences. Not absolutely sure that it is £4,000 difference, but confident that the 90 day period will show them for what they are worth 🤞
Natalie was great. She explained everything very clearly & an swerved all my questions
Natalie was great. She explained everything clearly & answered all my questions. I felt at ease especially as she had 2 observers in the room as well. She helped me to choose the best hearing aids for my needs clearly explaining the benefits of each different type & price differentials. I'm glad that I can pay interest free over 12 months as it is a big outlay & that I also have time to return them if I don't feel totally happy with them especially as these are my first hearing aids.
Pleasant staff with sound knowledge of…
Pleasant staff with sound knowledge of the available equipment I felt confident that I was receiving the advice and equipment I needed
First class service
First class service, appointments on time, good explanation given and friendly staff
Initial hearing aids appointment
Ian Rogers, Kendal, was very helpful and thorough and explained everything well and answered all my questions
Efficient and forensic hearing test
A knowledgeable and efficient audiologist, who made the experience a good one. I was very pleased with the service.
May use AI-assist with repliesRead more
Rude unsympathetic ear test man
I unfortunately arrived 10 minutes late for my appointment due to the bus running into road works, I came from Kirkby lonsdale just for an hearing appointment boots Kendal, rushed up from bus stop as quick as I could, the man came out for me looked at me daggers then snarled at me I can’t do your test now as I was apologising and trying to explain so I was not happy how rude he came across had he not been so rude and unsympathetic to my dilemma I would have just accepted he could not do it and I would have re booked but no way would I want him again so I said don’t bother I will go elsewhere I would definitely not recommend him. I left feeling very upset and stressed

Reply from Boots Hearingcare - Kendal
Boots hearing test
The hearing test was thorough and information package very good. Having a 90 day free trial is a real plus.
Excellent experience throughout
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.







