I was a bit daunted about the idea of having hearing aids but Christopher Clayton (Guildford Boots) put me at ease immediately. He was very kind and gentle and explained everything very well and answe... See more
Location
Switch locationBoots Opticians, 22-24 Swan Lane, GU1 4EQ Guildford, England, GB
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See what reviewers are saying
My first experience of needing hearing aids. I had a hearing test at the Guildford branch. Chris, the audiologist, was friendly, professional and set me at ease. I selected a Phonak hearing aid. It ha... See more
Chris explained the various features of my new hearing aid in an easy and efficient manner. He answered all my queries satisfactorily and I left the consultation feeling confident about wearing the he... See more
Chris my audiologist did a excellent job in selection my hearing aids. He fitted them and tested them and showed the many options they had using my iphone. Excellent service and care from Boots.
Company details
Written by the company
Your hearing is important and we know it’s just as important for you to choose the right people to look after it. At Boots, we spend time getting to know our customers and what they care about, so that we can offer hearing care that makes people feel good. Book your free hearing check with one of our experts at a Boots store near you.
Money Back Guarantee
At Boots Hearingcare, we offer a 90-Day Money Back Guarantee
We want our hearing aids to improve a person’s quality of life. We are confident in the advanced technology our hearing aids provide and we will go above and beyond to ensure we find the right solution for you. You can try out our hearing aids for 90 days ( 60 days for custom products) and if you’re not happy, you can return them for a full refund.
Contact info
Boots Opticians, 22-24 Swan Lane, GU1 4EQ, Guildford, England, United Kingdom
4.6
Excellent
31 reviews
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Getting the most out of my hearing aids
Rodica was excellent at explaining how I can improve how I use my hearing aids
2 April 2026
Unprompted review
Charlotte in Guildford was extremely…
Charlotte in Guildford was extremely helpful dealing with my phone connection!
25 February 2026
Unprompted review
Great experience
Great experience today. Went for a free 15 minute hearing test. At the Guildford branch.
Rodica was very efficient and explained everything to me at each stage of the test.
Will return again in a year.
6 February 2026
Unprompted review
Great experience.
My first experience of needing hearing aids. I had a hearing test at the Guildford branch. Chris, the audiologist, was friendly, professional and set me at ease. I selected a Phonak hearing aid. It has been a life changer. The after care was superb.
5 January 2025
Unprompted review
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
New hearing aids were faulty
New hearing aids were faulty. Sent back for repair. Came back still faulty. Audiologist started again and ordered new set. They arrived without the customised domes. Still have to wait. I've been backwards and forwards to Guildford and it's costing me time and money . I've paid nearly £1000 already in deposit, monthly payments and a TV connector and still don't have anything to show for it. Appt on 12 Dec cancelled for no reason. New date of 30 Dec. Really awful service. No fault of audiologist who is doing her best. Wait to hear when to get hearing aids. Not hopeful and may cancel and ask for full refund.
30 December 2024
Unprompted review
Reply from Boots Hearingcare - Guildford
Thank you for your feedback.
We are sorry to learn of your recent experience with us.
We aim to make sure our customers get a high level of advice, care and aftercare and we are continually improving.
We would like to discuss this further; if convenient please could you send your contact details to info@bootshearingcare.co.uk and a member of our team will get back to you.
The Boots Hearingcare Team
Very professional audiologist.
Very professional audiologist.
Correct environment for detailed hearing test.
Excellent description and explanation of the results.
Purchase options and follow up carefully explained, did not feel rushed.
25 February 2024
Everything seemly very efficient albeit…
Everything seemly very efficient albeit the sooner the new facilities over the road are much needed
10 February 2024
A good range of Hearing aids which were…
A good range of Hearing aids which were carefully demonstrated and explained. A pity that Boots cancelled two appointments without any explanation.
14 February 2024
Considerate.
8 February 2024
Your people deserved the business
The people achieved the business. The location in the middle of Guildford is not good but the product is the best I have tried and the people made the difference.
3 February 2024
Chris our Guildford audiologist made…
Chris our Guildford audiologist made the daunting experience of buying hearing aids so easy and pleasurable explaining every last detail without any time issues. He has made himself available to me for ongoing questions and help and I am now enjoying the best hearing I have had for months.
16 December 2023
Excellent Audiologist
Excellent Audiologist - clear and concise. A promising product. Good admin.
Facilities a bit cramped and no toilet available.
30 November 2023
Helpful
Helpful, attentive and welcoming. A bit daunting as a process for someone who has not had a hearing aid before.
27 September 2023
Success
Really happy with the service we were given ,my husband has found it difficult to get on with hearing aids the audiologist took us through every step making sure we were happy before he went on,best outcome he has some aids that I know he will wear and we also have an aid that connects to the tv, so no more unbearable volume, neighbours will be pleased !!
24 September 2023
Caring and professional
I was a bit daunted about the idea of having hearing aids but Christopher Clayton (Guildford Boots) put me at ease immediately. He was very kind and gentle and explained everything very well and answered all my questions very patiently.
13 September 2023
Brilliant and patient service
Brilliant and patient service. Nothing is too much trouble and everything was explained so well
25 July 2023
Chris Clayton
Chris Clayton
Very helpful with explaining everything
Very professional
Great experience
Thank you
24 July 2023
Audiologist testing hearing
Chris the audiologist went through all the necessary detail with me explaining the purpose of each step in depth. Extremely competent and very much customer focussed. I have no hesitation in making this a five star experience
14 June 2023
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