I have yet to pick up my hearing aids from Boots, but the customer service I have experienced thus far has been exemplary.
Location
Switch locationBoots Opticians, 30-34 Wilmot Square, ME4 4BB Chatham, England, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
The audiologist explained everything fully and answered my questions and gave me the choices of the different hearing aids. He explained the finer points of each one. I have only paid a deposit so far... See more
Great service, went in to detail about hearing loss how the ear works, different reasons for hearing loss, And when it came to choosing my hearing aid very helpful, explained fully the difference in... See more
Audiologist very friendly and knowledgeable and made the whole experience easy. I now have hearing aids that I am getting used to and it has made a great deal of difference.
Company details
Written by the company
Your hearing is important and we know it’s just as important for you to choose the right people to look after it. At Boots, we spend time getting to know our customers and what they care about, so that we can offer hearing care that makes people feel good. Book your free hearing check with one of our experts at a Boots store near you.
Money Back Guarantee
At Boots Hearingcare, we offer a 90-Day Money Back Guarantee
We want our hearing aids to improve a person’s quality of life. We are confident in the advanced technology our hearing aids provide and we will go above and beyond to ensure we find the right solution for you. You can try out our hearing aids for 90 days ( 60 days for custom products) and if you’re not happy, you can return them for a full refund.
Contact info
Boots Opticians, 30-34 Wilmot Square, ME4 4BB, Chatham, England, United Kingdom
4.5
Excellent
16 reviews
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Quality Care.
I have yet to pick up my hearing aids from Boots, but the customer service I have experienced thus far has been exemplary.
10 October 2024
Stephen the Audiologist.
Stephen the Audiologist was very patient and helpful in explaining the tests, and what aids would suit me best, and what options we had with reference to payment.
18 April 2024
Steve Hall that gave me my test and he…
Steve Hall that gave me my test and he did not insist on what hearing aid I need.
28 March 2024
The audiologist explained everything…
The audiologist explained everything fully and answered my questions and gave me the choices of the different hearing aids. He explained the finer points of each one. I have only paid a deposit so far and will be picking my Phonak hearing aids up next week
10 May 2023
The audiologist was very knowledgable
The audiologist was very knowledgable. He explained everything he was doing .
25 April 2023
Great service
Great service, went in to detail about hearing loss how the ear works, different reasons for hearing loss,
And when it came to choosing my hearing aid very helpful, explained fully the difference in the range, would definitely recommend
26 February 2023
Audiologist very friendly and…
Audiologist very friendly and knowledgeable and made the whole experience easy. I now have hearing aids that I am getting used to and it has made a great deal of difference.
16 January 2023
The service was great
The service was great, the gentleman that saw my mum was very good and patient as she’s not so mobile these days but he didn’t rush her at all . The only complaint is that it was so cold in the waiting room which only lead my mum to seize up a little bit more . But the staff were brilliant xxx
24 January 2023
The man doing the test was excellent…
The man doing the test was excellent and knew wat he was doing and the sort of hearing aide that are the best for me
16 December 2022
The hearing expert Kechi was very good…
The hearing expert Kechi was very good indeed and offered very good advice. My hearing aids are to be fitted next week. Super service and professionalism.
12 December 2022
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.