The whole experience was so much better than I had anticipated. Getting old and infirm is not easy but the treatment I received was so unhurried, gentle and I really felt I was tested well and felt ve... See more
Location
Switch locationBoots, 28 Petty Cury, CB2 3ND Cambridge, England, GB
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See what reviewers are saying
Good welcome. This was my second appointment, so the detailed tasing, explanation and advice, with as suggested my wife present. The audiologist was excellent and helped me to make my decision and let... See more
The annual visit was OK. Relatively brief, and now my hearing aids are a little all over the place. BUT my big gripe is that I have emailed Boots Hearing twice to ask about having moulds fitted to my... See more
Rose was fantastic in explaining everything clearly. Her approach to my needs and best solution was addressed without rushing into forcing me to make decisions hastily. My appreciation for her calm... See more
Company details
Written by the company
Your hearing is important and we know it’s just as important for you to choose the right people to look after it. At Boots, we spend time getting to know our customers and what they care about, so that we can offer hearing care that makes people feel good. Book your free hearing check with one of our experts at a Boots store near you.
Money Back Guarantee
At Boots Hearingcare, we offer a 90-Day Money Back Guarantee
We want our hearing aids to improve a person’s quality of life. We are confident in the advanced technology our hearing aids provide and we will go above and beyond to ensure we find the right solution for you. You can try out our hearing aids for 90 days ( 60 days for custom products) and if you’re not happy, you can return them for a full refund.
Contact info
Boots, 28 Petty Cury, CB2 3ND, Cambridge, England, United Kingdom
4.2
Great
60 reviews
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Good hearing test service but hearing aids incredibly expensive
Good hearing test service but hearing aids ridiculously expensive compared to competitors. For example Infinio hearing aids about £1000 cheaper for the exact same model at another high street store. Stay clear unless you want to pay well over the odds!
23 March 2026
Unprompted review
Very friendly and professional staff
20 March 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Reply from Boots Hearingcare - Cambridge
Thank you for your feedback.
We are sorry to learn of your recent experience with us.
We aim to make sure our customers get a high level of advice, care and aftercare and we are continually improving.
We would like to discuss this further; if convenient please could you send your contact details to info@bootshearingcare.co.uk and a member of our team will get back to you.
The Boots Hearingcare Team
The whole experience was so much better…
The whole experience was so much better than I had anticipated. Getting old and infirm is not easy but the treatment I received was so unhurried, gentle and I really felt I was tested well and felt very happy with the whole procedure.
13 March 2026
The annual visit was OK
The annual visit was OK. Relatively brief, and now my hearing aids are a little all over the place. BUT my big gripe is that I have emailed Boots Hearing twice to ask about having moulds fitted to my existing hearing aids, and there hasn't been a response. What do I have to do to get them to contact me, apart from going in to make an appointment at the boots in town and then coming back and waiting for an appointment? Come on, boots. Respond to emails ! ! ! ! ! !
4 June 2025
Unprompted review
Good clear and in depth examination and…
Good clear and in depth examination and a half hour trial to walk about and get a feel for them. A good choice of aids as well.
10 May 2025
Helpful and reassuring
I had a lot of advice and help with my gearing aids something I was dreading but the staff made it an easier experience
26 March 2025
Hearing test
Very helpful and friendly team on the desk. Consultation was excellent in all ways.
22 February 2025
The audiologist was very thorough and…
The audiologist was very thorough and spent time explaining everything
12 February 2025
Hearing aids
I had a recent appointment to look into getting hearing aids. The audiologist was friendly and informative. She talked me through my options. In all a good experience. I would recommend them.
21 December 2024
I was satisfied with the explanations…
I was satisfied with the explanations and felt I had come to the right decision.
19 November 2024
Straightforward fitting
Straightforward fitting, and everything was very clearly explained.
14 November 2024
Thorough and comfortable testing
I was made to feel comfortable and at ease with clear instructions during the tests. They appeared to be very
thorough.
30 October 2024
Friendly professional service and advice
26 October 2024
2nd hearing (adjustments) appoinment
And error on my part meant that I arrived 10 minutes later than my appointment
The consultant was very amenable and I wasn't rushed during the examinations tests the results provided were very helpful and constructive
5 October 2024
A professional and knowledgeable experience
Gordon was very friendly and knowledgeable. He made my Mum feel completely comfortable and advised us on which hearing aids to choose.
A professional experience. Would definitely recommend
6 September 2024
Trust Boots and aids superb
I trust boots hearing care as they have looked after my husbands hearing fir the past 16 years. Gordon very patient and explains everything.
31 August 2024
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