Boots Hearingcare - Aylesbury Reviews 37

On time with appointments, time to discuss any issues, good explanation of procedures.
Helpful staff.

Very professional and informative

After hearing tests I was advised to buy a pair of gold level aids, for £3400. I have no problems in everyday situations, can hear bird song, phones, children in the school playground, a quarter mile away, T.V. etc. I play several musical instruments and can switch keys by ear. The audiologist seemed friendly, but did not suggest that I see about a free N.H.S. device. I paid a deposit, but later cancelled this order and had this returned. This price seems excessive for something that would give me minimal benefit.

The initial examination was thorough and well conducted. I felt very confident in the tests.

Very knowledgeable and helpful.

Kelly was awesome!
So understanding and so caring

Profesional, Friendly service. Very knowledgeable audiologist.

The person doing the test was very helpful and informative

Everything explained clearly by Stuart. All easy to follow. Whole process was very good

The lady who gave me my appointment is called sue.She told me the procedure before we started the and put me at ease straight away. She was very professional throughout and assured me that after 3 months if I wasn't happy with the product I could return it with a full refund and that was the reason I decided to purchase my hearing aids.

The process from testing hearing, informing the results and providing a brilliant solution was excellent.

It was all explained to me in good detail so I could make an informed decision on the type of hearing aid that was good for me.

Having booked and attended my appointment for custom fitted hearing protection,Boots hearing care took my payment and said it would be a 2 week wait for them to be delivered.
Almost a month later, still no delivery,and Boots Hearingcare customer support have so far ignored 3 of my emails.
When I finally got through to somebody at Boots customer don' tcare on the phone, I'm told there's nothing they can do and that I should phone the hearing protection manufacturers myself!
I was seriously considering using Boots hearing care when I purchase hearing aids, but if this is the after service,I think I'll look elsewhere.

I went in last week to have my Phonak Slim hearing aid fitted with the addition of Roger ON. I chose the slim 90 as it had a setting of an in car option. Me being a driving instructor, this was important to me as explained to the second Audiologist however she forgot to update the settings to my hearing aid and/or app. I thought thus was very unprofessional and clumsy! Now I have to wait till the 8th July to have this setting added as there is no availability for the Audiologist to amend the settings. They wanted me initially to go to Leighton Buzzard to be seen sooner but this was not possible as I live in Aylesbury and don't have the time. Why, also should I waste my petrol and time to go elsewhere when not 1 but 2 Audiologists have failed on service!!
The only benefit to me now is that the 90 day trial will begin again after the 8th July. This was organised by Ela at customer care.

Experienced, friendly staff. Pleasant atmosphere in clinic room.

Very helpful and knowledgable audiologist who gave excellent advice.

The member of staff was great, put me at my ease, explained the whole prossess with no jargon, the testing was easy to understand.
After the testing the diagnosis was again explained with little or no jargon, finally the choosing of the correct aids was explained and I did not feel pressured into buying something that I did not require which the whole experience great

Hearing assessment
I did not really know what to expect, but the audiologist explained each step clearly and professionally. I was put at ease.
It was clear that both the trainee and the trainer very knowledgeable. The trainer in particular was able to drawer on her long experience to enhance questions or concerns.

Arranged an appointment in Aylesbury, turned up 10mins early, was asked to take a seat and wait. 20mins later it was clear I’d been forgotten, so left the premises whilst the staff just ignored me. Won’t be going back to Boots for a hearing test…